Owners have filed 114 complaints
about the 2012 Volkswagen EOS with NHTSA between 2012 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 2 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 85
Against the median year of the Volkswagen EOS. 50 means typical for this
model; 100 means roughly double.
Severity — 41
7.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 44
26% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
36.5%
1,000 – 9,999 miles
12.2%
10,000 – 24,999 miles
510.9%
25,000 – 49,999 miles
613.0%
50,000 – 74,999 miles
2145.7%
75,000 – 99,999 miles
1021.7%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2012 Volkswagen EOS C FWD
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2012peak 13Mar 2026
NHTSA investigations into the 2012 Volkswagen EOS
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
RQ17009Opened 13 Nov 2017Closed 4 May 2018AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
PE15010Opened 24 Mar 2015Closed 28 Sep 2015AIR BAGS:FRONTAL
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag war...
Recalls on the 2012 Volkswagen EOS
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V329000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
18V148000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
16V078000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
15V483000
AIR BAGS:FRONTAL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201826612 units in Canada
Other
On certain early production vehicles, modifications may have been made prior to sale that could make the vehicles non-compliant with regulatory requirements. Correction: Volkswagen will repurchase the affected vehicles and remove them from the market.
Recall 201811137,197 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the driver frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the driver frontal airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Additional Note: This recall supersedes the Volkswagen brand vehicles subject to recall 2016-064 (Volkswagen Recall 69M9). Volkswagen vehicles completed under the previous 2016-064 recall require repair under this recall, as the previous recall remedy was an interim repair. Interim repair parts must be replaced with final repair parts.
Recall 201606464,660 units in Canada
Airbag
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the front driver airbag inflator. Note: This campaign only affects the Audi A5 and Audi S5 Cabriolet models.
Recall 201534441,308 units in Canada
Seats And Restraints
On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.
Reports where the owner recorded a crash, a fire, an injury or a death.
Bryan, TXCrash1 injured
AIR BAGS
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Bryan, TXCrash1 injured
UNKNOWN OR OTHER
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Bryan, TXCrash1 injured
ELECTRICAL SYSTEM
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Everett, MAFire
SEATS
While driving, turned seat heater on, it overheated enough to burn the seat and my coat. No noticeable fire.
NHTSA complaint #11640042 — an unverified report by a vehicle owner.
Apple Valley, MNFire
ENGINE
The motor abruptly shut off while driving. Within 20 seconds the inside of the car filled with smoke and shortly thereafter there were visible flames seen through the front grill. Fire spread and fully engulfed the car. Flames extended 20 feet. Fire dept and police responded. The vehicle was a total loss.
NHTSA complaint #11447593 — an unverified report by a vehicle owner.
at 24,000 milesPorstmouth, VA1 injured
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 50 MPH, THE SUN ROOF SPONTANEOUSLY SHATTERED WITHOUT WARNING. THE CONTACT RECEIVED MINOR CUTS AND GLASS WAS EMBEDDED INTO HER SKIN DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
NHTSA complaint #11131890 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tampa, FL
AIR BAGS
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11725901 — an unverified report by a vehicle owner.
Tampa, FL
STEERING
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11725901 — an unverified report by a vehicle owner.
Tampa, FL
UNKNOWN OR OTHER
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11725901 — an unverified report by a vehicle owner.
Bryan, TXCrash1 injured
AIR BAGS
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Bryan, TXCrash1 injured
UNKNOWN OR OTHER
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Bryan, TXCrash1 injured
ELECTRICAL SYSTEM
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
Everett, MAFire
SEATS
While driving, turned seat heater on, it overheated enough to burn the seat and my coat. No noticeable fire.
NHTSA complaint #11640042 — an unverified report by a vehicle owner.
San Ysidro, CA
SEATS
Due to the cold weather I turned on the driver heated seat. I suddenly started feeling it extremely hot, I was wearing a quilted sweater. When I arrived at my work a coworker noticed that my sweater was burned from the back, it had a hole. Then I saw that the seat was burnt due to the extreme heat, the seat melted, it had three small holes and one bigger. I am just concerned that my car could’ve burned while I was driving, due to the malfunction of the heated seats.
NHTSA complaint #11636020 — an unverified report by a vehicle owner.
Tampa, FL
POWER TRAIN
My car goes into a false neutral and shifts out of gear while driving. The "PRNDS" indicator on dash had a blinking "D" alternating with a wrench. I have to come to a complete stop turn the car off and right back on and it goes away for about 5-10 minutes only to reoccur. This started happening when weather became hot, and only occurs after driving for an hour or more. Only when hot outside. I performed transmission fluid service with no resolve. There was no debris in the old fluid to indicate mechanical issues. I also get error code P2711- "unexpected mechanical failure". This has almost caused me to wreck several times putting my life and others at risk until I turn car off and immediatly restart engine which allows normal operation for a few minutes. It doesn't operate normally until car cools down. My engine is not overheating. My transmission fluid, and coolant services are current. NHTSA safety recall 09V333000 addressed this exact same issue on 20 August 2009 but it only covers model years 2009 and 2010. This is still a well known problem for the VW DSG transmission experienced by many others. VW said that they couldn't help me even though it's the same issue because my car is a 2012, and it only covers 2009-2010? I am a Disabled Veteran with a heart condition and can't afford to be on the side of the road in the heat without severe health issues.
NHTSA complaint #11591236 — an unverified report by a vehicle owner.
Hawthorn Woods, IL
SUSPENSION
The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight (9/6/22) and they said that it was outside of warranty-Essentially nothing they could do. The complaint number is 05384519, and the rep I spoke with is named Tara. This is not something that should happen with a front coil spring (maybe sagging at 100k+) and seems indicative of bad heat treat. There are other complaints filed with NHTSA regarding this same issue on VWs of the same era. If this had happened while driving, it could’ve caused a catastrophic failure and a pretty significant accident if the tire was hit.
NHTSA complaint #11483144 — an unverified report by a vehicle owner.
Riverview, FL
STRUCTURE:BODY
While my wife was exiting off of I-75 approaching the traffic light to turn left, the sun roof exploded into pieces. Large and small pieces of glass were scattered throughout the car. The approximate speed was 40 MPH. Luckily she was not hurt or got any glass in her eyes. My name is [XXX] (Husband) and cell phone # is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11449887 — an unverified report by a vehicle owner.
Apple Valley, MNFire
ENGINE
The motor abruptly shut off while driving. Within 20 seconds the inside of the car filled with smoke and shortly thereafter there were visible flames seen through the front grill. Fire spread and fully engulfed the car. Flames extended 20 feet. Fire dept and police responded. The vehicle was a total loss.
NHTSA complaint #11447593 — an unverified report by a vehicle owner.
Miami, FL
EXTERIOR LIGHTING
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
NHTSA complaint #11429778 — an unverified report by a vehicle owner.
Miami, FL
ELECTRICAL SYSTEM
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
NHTSA complaint #11429778 — an unverified report by a vehicle owner.
Miami, FL
ENGINE
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
NHTSA complaint #11429778 — an unverified report by a vehicle owner.
Windham, NH
SUSPENSION
Broken front coil spring. It is available for inspection Broken spring can dislodge potentially causing a tire rupture and steering issue Also occurred on my other previously owned 2012 VW Eos where both front coil springs broke within 6 mo. of each other. That vehicle had around 60K miles. No No
NHTSA complaint #11417393 — an unverified report by a vehicle owner.
NEW Bern, NC
AIR BAGS
VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000
NHTSA complaint #11404385 — an unverified report by a vehicle owner.
NEW Bern, NC
STEERING
VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000
NHTSA complaint #11404385 — an unverified report by a vehicle owner.
at 69,774 milesSmithtown, NY
ENGINE
TIMING BELT ADJUSTER FAILED, LOST OIL PRESSURE AND AND DAMAGED VALVES. THE ENGINE NEEDS TO BE REPLACED. 69664 MILES.
NHTSA complaint #11279736 — an unverified report by a vehicle owner.
at 68,000 milesRocky Ridge, MD
UNKNOWN OR OTHER
I BOUGHT THE VEHICLE ON 02/15/2013 IT ONLY HAVE 10,000 MILES ON IT. THEN AS SOON AS IT HIT 68,500 MILES AND WENT OUT OF WARRANTY. I HAD JUST HAD IT SERVICED FOR THE LAST TIME UNDER WARRANTY ON 6/21/2019 AT 67,996 MILES. THE TIMING CHAIN SNAPPED AND BENT ALL THE VALVES. I HAD TO REBUILD THE ENGINE. WHICH COASTED A FORTUNE. I SAW THAT THEIR WERE A BUNCH OF CLASS ACTION SUITES GOING ON AGAINST VOLKSWAGEN FOR SIMILAR ISSUE BUT WAS DEALING WITH A FAMILY CRISIS THAT ENDED POORLY AND WENT INTO A STATE OF DEPRESSION FROM THE DEATH OF MULTIPLE FAMILY MEMBERS BACK TO BACK SO I NEVER FOLLOWED UP ON IT. NOW MY CAR IS AT 80,000 MILES AND SEEMS TO BE EXPERIENCING ELECTRICAL PROBLEMS AS WELL AS PROBLEMS WITH THE CD PLAYER IT PROGRESSED AND NOW ALL DISK SPACES SAY ERROR AND I CANT PLAY CDS. WHEN I COULD GET IT WORKING IT WAS FINE UNTIL TURNING OFF THE CAR THEN OPENING THE DOOR I HEARD NOISES FROM THE PLAYER WHEN STARTING THE CAR IT SAYS ERROR IN ALL THE DISK SPACES AND HALF THE TIME WONT EVEN LET ME LOAD THE DISK. THIS IS RIDICULOUS. THIS CAR IS MY BIGGEST REGRET OF MY LIFE. ITS A NIGHT MARE THERE HAVE BEEN MORE ISSUES BUT THESE ARE THE BIGGEST AND MOST RECENT ISSUES.
NHTSA complaint #11277311 — an unverified report by a vehicle owner.
at 68,000 milesRocky Ridge, MD
ELECTRICAL SYSTEM
I BOUGHT THE VEHICLE ON 02/15/2013 IT ONLY HAVE 10,000 MILES ON IT. THEN AS SOON AS IT HIT 68,500 MILES AND WENT OUT OF WARRANTY. I HAD JUST HAD IT SERVICED FOR THE LAST TIME UNDER WARRANTY ON 6/21/2019 AT 67,996 MILES. THE TIMING CHAIN SNAPPED AND BENT ALL THE VALVES. I HAD TO REBUILD THE ENGINE. WHICH COASTED A FORTUNE. I SAW THAT THEIR WERE A BUNCH OF CLASS ACTION SUITES GOING ON AGAINST VOLKSWAGEN FOR SIMILAR ISSUE BUT WAS DEALING WITH A FAMILY CRISIS THAT ENDED POORLY AND WENT INTO A STATE OF DEPRESSION FROM THE DEATH OF MULTIPLE FAMILY MEMBERS BACK TO BACK SO I NEVER FOLLOWED UP ON IT. NOW MY CAR IS AT 80,000 MILES AND SEEMS TO BE EXPERIENCING ELECTRICAL PROBLEMS AS WELL AS PROBLEMS WITH THE CD PLAYER IT PROGRESSED AND NOW ALL DISK SPACES SAY ERROR AND I CANT PLAY CDS. WHEN I COULD GET IT WORKING IT WAS FINE UNTIL TURNING OFF THE CAR THEN OPENING THE DOOR I HEARD NOISES FROM THE PLAYER WHEN STARTING THE CAR IT SAYS ERROR IN ALL THE DISK SPACES AND HALF THE TIME WONT EVEN LET ME LOAD THE DISK. THIS IS RIDICULOUS. THIS CAR IS MY BIGGEST REGRET OF MY LIFE. ITS A NIGHT MARE THERE HAVE BEEN MORE ISSUES BUT THESE ARE THE BIGGEST AND MOST RECENT ISSUES.
NHTSA complaint #11277311 — an unverified report by a vehicle owner.
at 68,000 milesRocky Ridge, MD
ENGINE
I BOUGHT THE VEHICLE ON 02/15/2013 IT ONLY HAVE 10,000 MILES ON IT. THEN AS SOON AS IT HIT 68,500 MILES AND WENT OUT OF WARRANTY. I HAD JUST HAD IT SERVICED FOR THE LAST TIME UNDER WARRANTY ON 6/21/2019 AT 67,996 MILES. THE TIMING CHAIN SNAPPED AND BENT ALL THE VALVES. I HAD TO REBUILD THE ENGINE. WHICH COASTED A FORTUNE. I SAW THAT THEIR WERE A BUNCH OF CLASS ACTION SUITES GOING ON AGAINST VOLKSWAGEN FOR SIMILAR ISSUE BUT WAS DEALING WITH A FAMILY CRISIS THAT ENDED POORLY AND WENT INTO A STATE OF DEPRESSION FROM THE DEATH OF MULTIPLE FAMILY MEMBERS BACK TO BACK SO I NEVER FOLLOWED UP ON IT. NOW MY CAR IS AT 80,000 MILES AND SEEMS TO BE EXPERIENCING ELECTRICAL PROBLEMS AS WELL AS PROBLEMS WITH THE CD PLAYER IT PROGRESSED AND NOW ALL DISK SPACES SAY ERROR AND I CANT PLAY CDS. WHEN I COULD GET IT WORKING IT WAS FINE UNTIL TURNING OFF THE CAR THEN OPENING THE DOOR I HEARD NOISES FROM THE PLAYER WHEN STARTING THE CAR IT SAYS ERROR IN ALL THE DISK SPACES AND HALF THE TIME WONT EVEN LET ME LOAD THE DISK. THIS IS RIDICULOUS. THIS CAR IS MY BIGGEST REGRET OF MY LIFE. ITS A NIGHT MARE THERE HAVE BEEN MORE ISSUES BUT THESE ARE THE BIGGEST AND MOST RECENT ISSUES.
NHTSA complaint #11277311 — an unverified report by a vehicle owner.
at 99,000 milesNorth Haledon, NJ
AIR BAGS
WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.
NHTSA complaint #11277027 — an unverified report by a vehicle owner.
at 99,000 milesNorth Haledon, NJ
FUEL/PROPULSION SYSTEM
WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.
NHTSA complaint #11277027 — an unverified report by a vehicle owner.
at 59,901 milesCincinnati, OH
AIR BAGS
TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR
NHTSA complaint #11170424 — an unverified report by a vehicle owner.