2012 Volkswagen EOS airbag problems

AIR BAGS

My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11725901 — an unverified report by a vehicle owner.

AIR BAGS

VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000

NHTSA complaint #11404385 — an unverified report by a vehicle owner.

AIR BAGS

WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.

NHTSA complaint #11277027 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR

NHTSA complaint #11170424 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - WE WENT TO VW DEALER OF VAN NUYS ON AUG 17, 2018 AND THEY STATED THAT PART HAVE BEEN SPECIAL ORDER. I HAVE FOLLOWED UP WITH PHONE CALLS TO DEALER ON DEC 26, 2018 AND THEY STATED TO CALL BACK IN 2 WEEK, SO WE FOLLOWED UP ON 1/3/19 AND STILL ON NATIONAL BACK ORDER WITH NO ESTIMATE DATE OF ARRIVAL.

NHTSA complaint #11165718 — an unverified report by a vehicle owner.

AIR BAGS

AS I WAS BACKING OUT OF A PARKING SPOT ON 12/29/17, NOT QUITE 3 MONTHS AFTER I BOUGHT THE CAR, THE CLOCK SPRING FAILED, WHICH MEANT NO AIRBAGS. SINCE I KNEW THIS WAS PREVIOUSLY AN ISSUE, I CONTACTED VW DIRECTLY SINCE THE RECALL WAS NOT COMING UP AT THE DEALERSHIP. THEY TOLD ME THAT THE PART HAD BEEN PREVIOUSLY FIXED IN 2016 UNDER THE RECALL, AND EVEN THOUGH THE PART FAILED AGAIN IN LESS THAN 2 YEARS, IT WASN'T COVERED UNDER WARRANTY.

NHTSA complaint #11153449 — an unverified report by a vehicle owner.

AIR BAGS

2012 VOLKSWAGEN EOS KOMFORT. CONSUMER WRITES IN REGARD TO VEHICLE AIRBAG SAFETY RECALL. *AS THE CONSUMER STATED SINCE THE AIRBAG RECALL WAS COMPLETED, THE AIR BAG WARNING LIGHT ILLUMINATED ON MULTIPLE OCCASIONS.

NHTSA complaint #11143128 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL I HAVE CONTACTED TOM BUSH VOLKSWAGEN IN JACKSONVILLE FL TWICE REGARDING THE REPAIR FOR THE RECALL ON MY VEHICLE. I WAS TOLD PARTS WOULD BE AVAILABLE AFTER AUGUST 5 2018. TO DATE, I STILL AM UNABLE TO HAVE THIS RECALL REPAIR COMPLETED AS I AM TOLD PARTS ARE NOT AVAILABLE.

NHTSA complaint #11123639 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBARN VOLKSWAGEN OF MT PROSPECT (333 W RAND RD, MT PROSPECT, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11121597 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, (518) 512-0024) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. AH

NHTSA complaint #11120371 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (NAPLETON'S VOLKSWAGEN OF SANFORD, 4175 S ORLANDO DRIVE, SANFORD, FL 32773, 1-855-517-8440) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11112175 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SHEARER VOLKSWAGEN OF SOUTH BURLINGTON, 1030 SHELBURNE RD, SOUTH BURLINGTON, VT 05403, 1-888-658-1130) WAS CONTACTED AND CONFIRMED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11111873 — an unverified report by a vehicle owner.

AIR BAGS

I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.

NHTSA complaint #11078445 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11076709 — an unverified report by a vehicle owner.

AIR BAGS

THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH

NHTSA complaint #11074642 — an unverified report by a vehicle owner.

AIR BAGS

NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD

NHTSA complaint #11006064 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.

NHTSA complaint #11005208 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ

NHTSA complaint #10994109 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.

NHTSA complaint #10990591 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - NO HELP FORM DEALER OR VOLKSWAGON HOTLINE.

NHTSA complaint #10981020 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PARTS WERE EXPECTED TO ARRIVE IN THE SUMMER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/30/17*LJ

NHTSA complaint #10979802 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10979089 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DOT THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10972380 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10978551 — an unverified report by a vehicle owner.

AIR BAGS

APRIL 1016 RECEIVED A RACALL NOTICE REGARDING 69M9 TAKATA SDI DRIVER FRONTAL AIRBAG. CALLED MANY TIMES, NO PARTS. CALLED TODAY, ONE YER LATER, NO PARTS. HAS VOLKSWAGEN DEFAULTED ON THEIR PROMISE TO REPLACE THIS FAULTY PART. I KNOW THEY HAVE CHALLENGED THE RECALL, BUT I WAS UNDER THE IMPRESSION THAT THEY WOULD COMPLY. VW REFUSED TO SUPPLY A REPLACEMENT CAR. KNOW THAT IN TESTS THIS PARTICULAR AIR BAG FAILED.

NHTSA complaint #10971835 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. AFTER BEING INFORMED MY VEHICLE IS SUBJECT TO THE TAKATA RECALL, THE DEALERSHIP HAS REFUSED TO RECTIFY THE SITUATION TIME AND TIME AGAIN. I FEAR EVERYDAY FOR MY LIFE BECAUSE OF THIS SITUATION AND THE DEALERSHIP CONTINUES TO DENY RESPONSIBILITY. PLEASE HELP! I WILL NOT WAIT FOR A CATASTROPHE TO HAPPEN FOR THEM TO DO ANYTHING ABOUT IT. MY LIFE IS DEFINITELY IN THEIR HANDS AND MY SAFETY IS THEIR RESPONSIBILITY.

NHTSA complaint #10968868 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL DEALER HAS NO REPLACEMENT PARTS AND CANNOT TELL ME WHEN THEY WILL BE AVAILABLE. VW WILL NOT PROVIDE A LOANER SO I EITHER DO NOT DRIVE OR RENT A CAR MYSELF FOR WHO KNOWS HOW LONG! MY WIFE IS DISABLED AND CANNOT USE THE REAR SEAT.

NHTSA complaint #10968617 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10966482 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. RECEIVED RECALL NOTICE APRIL 2016. ALMOST ONE YEAR LATER THE VW MANUFACTURER STILL HAS NOT TAKEN ACTION ON THIS KNOWN RECALL FAULT THAT HAS CAUSED FATALITIES. THIS DELAY IS TOTALLY UNACCEPTABLE AND PLACES MY FAMILY AT RISK.

NHTSA complaint #10966251 — an unverified report by a vehicle owner.