51 of the
550 complaints filed about the Volkswagen EOS
are about the electrical system —
9% of everything owners reported.
The worst model year for it is 2009.
Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. Dealership has had car for 3+ weeks "waiting for parts". VW North America does not want to get involved. To kill the engine I had to pull the fuel pump fuse.
NHTSA complaint #11739271 — an unverified report by a vehicle owner.
The contact owns a 2014 Volkswagen EOS. The contact stated that while operating, a burning odor was present inside the cabin of the vehicle. Later, while operating the vehicle, the front driver's side seat became extremely hot, causing the driver's back and legs to become burned. The contact indicated that the burn injuries would later require medical treatment. The contact indicated that the sweater worn was also charred, and a small burn hole was present in the sweater. The contact discovered a burn hole and exposed heater filament on the back section of the front driver's seat and a burnt section on the seat cushion of the driver's seat. The vehicle was taken to the local dealer, who determined that the seat temperature had reached 163 degrees while the seat heater was activated. The contact was advised that the seat needed to be replaced. The manufacturer was notified of the failure and authorized to have the back section of the seat replaced. The back section of the seat was replaced the bottom section of the seat was not replaced. The dealer also advised that the front passenger side seat had experienced the same overheating failure. The failure mileage was 80,000.
NHTSA complaint #11682476 — an unverified report by a vehicle owner.
I have the RNS510 radio which the NHTSA has received concerns about and there are several Tec Bulletins in regards to the radio not functioning properly. When this radio goes out due to the need of over priced software update, we loose our Bluetooth and backup cameras! Backup camera we installed so the drive could make sure they were not running over any small children on the ground and when that element fails and it falls on deaf ears here to make them fix that and their know faulty cameras, is the NHTSA going to take responsibility for the dead child that wasn’t yours so you would be looking as closely for one but if the know faulty system actually worked that child had a better chance of being alive because you can see your surroundings. There is a Service bulletin supporting the pictures below. Mine just stopped loading tried to upload the software that I bought from the dealership and bricked the whole system!! It will now drain my battery if the fuse is in. Since this has been neglected to be addressed for many years, I am just wondering who within the NHTSA is being paid off by VW and maybe we need to start writing our representatives hoping for a change because clearly VW knows it’s a problem and it’s been reported.
NHTSA complaint #11654642 — an unverified report by a vehicle owner.
In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?
NHTSA complaint #11645817 — an unverified report by a vehicle owner.
The contact owns a 2016 Volkswagen EOS. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that the battery was drained and was jumpstarted. The contact stated that after the battery had been recharged, several unknown warning lights illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
NHTSA complaint #11611815 — an unverified report by a vehicle owner.
My seat heaters were on for 1 minute and started to smoke and burned multiple quarter sized holes in my seat. They burned holes in my winter coat and even made my skin have minor burns. There was a smoke that appeared and a very bad burning smell.
NHTSA complaint #11566679 — an unverified report by a vehicle owner.
All of my lights on the right side of my dashboard is on..the traction light, brake light,steering wheel light and the speedometer is acting iradical..I put new speed sensors on it and it still haven't fixed the problem..alot of mechanics say it's and electrical problem..I bought the car from flow Mazda dealership a couple years ago it's been sitting since then
NHTSA complaint #11543616 — an unverified report by a vehicle owner.
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
NHTSA complaint #11521753 — an unverified report by a vehicle owner.
On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the vehicle, citing: remove and replace transmission gear shift.
NHTSA complaint #11494025 — an unverified report by a vehicle owner.
1) The flip up backup camera, yes it is available for inspection. I do have intentions to try and fix it like all the others unless asked to wait. 2) we bought a car with a backup camera for the safety of our 19 year old and others around her after she has crashed her car going fwd, we would hate for her to miss something backwards since she is only 4’10’ 3) yes it has been confirmed by an independent service center, certified by Volkswagen. They confirmed that the wires have broken and a new camera is needed. This is a very common issue. 4) no the component has not been inspected. From reading other ppls comments they do not assist. They have a radio firm up date and they want you to pay for that to fix the glitches. 5) honestly we just purchased the car and when we test drive it the backup sensor showed three dashes, it was turned on to that setting so we have no clue until we tried to change it and had it checked out. But from what I have read this has been going on for years. Not sure when they first started. You can clearly see the red broke off in the black part and while taking the pictures it so fragile another wire broke. It’s not like you can just replace a cable going into the camera like the newer ones.
NHTSA complaint #11485586 — an unverified report by a vehicle owner.
The horn stopped working and the air bag icon warning light came on. The center console display is not working. My biggest concern is that of the Steering Wheel airbag not deploying in case of an accident. Told that there is a Clock Spring mechanism inside of the steering wheel that controls these functions and needs to be replaced. Cost is around$400-$600. Trying to determine why this safety feature was not recalled if in fact the air bag system was compromised with a faulty part. Need to know how to diagnose this defective part before I have a technician pull the steering wheel apart.
NHTSA complaint #11449367 — an unverified report by a vehicle owner.
00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.
NHTSA complaint #11429778 — an unverified report by a vehicle owner.
The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the incident, a burning odor was present inside the vehicle. The fire department was called to the scene and the electrical wire to the seat was deactivated. The cause of the failure was not determined. A fire report was taken at the scene. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.
NHTSA complaint #11422905 — an unverified report by a vehicle owner.
ABS AND BRAKE LIGHTS ARE ON, CAR SHIFTS INTO NEUTRAL ON IT'S OWN. FEELS UNSAFE TO DRIVE, BECAUSE OF THE NEUTRAL SHIFT THERE IS NO POWER. I HAVE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND RESTART THE CAR.
NHTSA complaint #11399804 — an unverified report by a vehicle owner.
REPLACED ALL FOUR ABS WHEEL SENSORS. THE SENSORS EFFECTED ABS SYSTEM AND ALL EMERGENCY EQUIPMENT SUCH AS ALL AIRBAGS SRS DEALER ADVISED THAT THAT THIS HAS BEEN AN ISSUE WITH ALL MODELS IN THE VW LINE OF PRODUCTS.(GUNTHER VW OF DELRAY,FLORIDA(
NHTSA complaint #11390845 — an unverified report by a vehicle owner.
IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.
NHTSA complaint #11378310 — an unverified report by a vehicle owner.
THE ABS BRAKE INDICATOR LIGHT IS ON AND WHEN I TOOK IT TO A CERTIFIED EURO CAR MECHANIC HE SAID THAT 8 CODES SHOWED UP FOR THIS. HE ALSO SAID THAT THERE WAS A SAFETY RECALL 45F2 ON THIS. WHEN I TOOK MY VEHICLE TO THE VW DEALERSHIP IN PANAMA CITY, FL. THEY WERE EXTREMELY RUDE AND SAID THERE WAS NO RECALL FOR THIS VEHICLE. THEY WOULD NOT TELL ME IF OR WHEN THE RECALL WAS COMPLETE, AND IF IT WAS COMPLETED AND THE SAME THING IS HAPPENING, THEN THERE IS STILL A PROBLEM WITH THE INITIAL RECALL THAT WAS NOT FIXED.
NHTSA complaint #11374273 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE VEHICLE CONSUMED A QUART OF OIL EVERY MONTH. THE CONTACT ALSO STATED AFTER CHANGING THE BATTERY, THE ECM HAD TO BE RE-FLASHED. THE CONTACT STATED THE REAR DOOR WARNING LIGHT WAS ILLUMINATED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11340720 — an unverified report by a vehicle owner.