Volkswagen Golf Sportwagen suspension problems

SUSPENSION

Rear spring broke just like VW Campaign Code: 42J2 / 42J3 / 42J5, but I am being told my VIN isn't covered.

NHTSA complaint #11745652 — an unverified report by a vehicle owner.

SUSPENSION

During the WV state inspection at my VW dealer for my 2017 Golf Sportswagen, it was determined I had a broken rear spring. Researching the issue, I find VW issued a recall for some 2017 Golf Sportswagens for this very issue, but apparently my car was not included. The broken spring prevents me from having a valid inspection sticker and should not drive it. Per information on the past recall, collapse of the spring can cause tire damage and loss of control of the vehicle. The previous recall was Safety Recall Code: 42J5 – Rear Axle Coil Springs – 2017-2019 Volkswagen Golf Sportwagen. Hence the problem was reproduced and confirmed. No warning lamps or signals were observed and the defect was found during the VW State Inspection procedure at Voltswagen Morgantown.

NHTSA complaint #11659993 — an unverified report by a vehicle owner.

SUSPENSION

Left and Rear Coil Springs have snapped in half due to unreasonably dangerous defective manufacturing. This is consistent with the open recall for the exact condition: NHTSA's campaign number: 19V188000. However, VW North America refuses to consider my vehicle for the recall as my vin is not included. Although the snaps reflect a a dangerous manufacturing defect, VW incorrectly has determined the rear coil springs on my vehicle are not "in the batch" of defective coil springs.

NHTSA complaint #11620588 — an unverified report by a vehicle owner.

SUSPENSION

[XXX] loud clunking noise from right rear of car taken to VW KIngst on, NY, diagnosed with broken rear springs there is a recall but not for my VIN number, but my springs are broken, maybe VIN numbers need updating INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11590136 — an unverified report by a vehicle owner.

SUSPENSION

There was a recall on my vehicle due to a spring issue. Presumably I have the same springs as those on cars that were recalled, even though my car was not recalled. My springs are damaged, but VW refuses to take responsibility.

NHTSA complaint #11588521 — an unverified report by a vehicle owner.

SUSPENSION

While driving approximately 50 mph I heard a clunk noise from the back of the car I was close to our service garage in Meaford Ontario Canada so I stopped there and left the car with them They called and said the right rear spring was broken in 2 places One break was rusty and the second break was fresh and clean We investigated and saw that there was a recall 42J5 so we instructed the mechanic to replace both as per the notice to save the cost of towing($200) the car 30 miles We purchased the replacement springs from the local dealer We have now been advised by VW that they do not have to honour the recall because the VIN is not on their data base To me that confirms that the data base must be wrong because I had a spring break I have reported this to Transport Canada as well but I know it is North American issue I clicked [XXX] and 12345 as a zip code my address is actually in [XXX]

NHTSA complaint #11588096 — an unverified report by a vehicle owner.

SUSPENSION

Broken rear coil spring requiring replacement of both rear springs. The springs were replaced at the state safety inspection in August 2023. The broken parts were not retained. Failure of part could have resulted in loss of control of the vehicle. The work was completed by an independent garage. There was no warning other than reduction of ride comfort.

NHTSA complaint #11584966 — an unverified report by a vehicle owner.

SUSPENSION

Both rear coil springs failed. One broke at the top and bottom and one broke at the bottom. The incident date is the date that it was found. I don’t know how long they have been this way.

NHTSA complaint #11581521 — an unverified report by a vehicle owner.

SUSPENSION

Performed NH Safety Inspection. Found upon Inspection Left Rear, Driver Side, Coil Spring has failed. Broken. This will make over Ten VW or Audi vehicles we have seen in the last year with this problem.

NHTSA complaint #11578205 — an unverified report by a vehicle owner.

SUSPENSION

Both rear coil springs have broken. Ref: NHTSA Campaign 19V188000

NHTSA complaint #11556259 — an unverified report by a vehicle owner.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.

NHTSA complaint #11547064 — an unverified report by a vehicle owner.

SUSPENSION

I earlier made a report about my issue- but since then I discovered that BOTH rear springs were broken - multiple times- Repair was completed and I’ve attached photos of old parts Additional research shows that VW has an active recall campaign open on rear springs for the 2013 and 2014 Sportwagen and some 2015, but not the 2015 that I own….

NHTSA complaint #11543674 — an unverified report by a vehicle owner.

SUSPENSION

Broken rear suspension coil spring 08/2023- found part laying on the ground under my car-

NHTSA complaint #11537285 — an unverified report by a vehicle owner.

SUSPENSION

Got in touch with VW regarding recall 42J5 but manufacturer tells me that my vehicle is not a part it the recall. I believe since my car is 2017 which is a part of the recall, there is a chance a defective part could have been used on my car. Also VW refused to provide me with parts numbers for the effected vehicle. I was going it compare with parts on my vehicle which are broken ( coil springs)

NHTSA complaint #11535834 — an unverified report by a vehicle owner.

SUSPENSION

The rear coil spring fractured and caused a suspension issue. This is the same issue as reported in NHTSA campaign number: 19V188000 covering the same vehicles built a few months after mine. The vehcile is being repaired now and the issue has been confirmed. The component has been inspected by a service technician and the issue has been confirmed. Parts have been retained for evidence. There were no warnings, messages or symptoms. VW has been notified, but confirmed this is not their issue to fix. This issue should result in an extended recall to cover the same vehcile, just earlier models, so there are no resulting accidents, injuries, or deaths.

NHTSA complaint #11532824 — an unverified report by a vehicle owner.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated while driving 40 MPH, there was an abnormal thumping sound coming from the rear of the vehicle. Upon inspection, the contact discovered that the rear passenger’s side to the vehicle was lowered due to a fractured coil spring. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 115,000.

NHTSA complaint #11528930 — an unverified report by a vehicle owner.

SUSPENSION

The contact owns a 2019 Volkswagen Golf Sportwagen. The contact stated while the vehicle was being inspected by a certified mechanic, the contact was informed that the coil springs were fractured. The vehicle was not repaired; however, the dealer and the manufacturer were made aware of the failure. The failure mileage was approximately 78,000.

NHTSA complaint #11527263 — an unverified report by a vehicle owner.

SUSPENSION

Both rear springs shattered in three paces withing 6 weeks of each other. One occurred while driving on highway beginning of March 2023. The first time there was no immediate issue because of the way the spring collapsed on itself. I replaced the spring. The second spring shattered and collapsed (end of April 2023) onto the shock causing loud banging sounds. Luckily it collapsed while on city street. The tire was scraping inside the wheel well but I was able to control the vehicle. I could not drive the vehicle until the spring was replaced. I checked with VW and there are numerous recalls on the my vehicle model and year, but not my vin #.

NHTSA complaint #11519255 — an unverified report by a vehicle owner.

SUSPENSION

Both rear coil springs broken

NHTSA complaint #11518602 — an unverified report by a vehicle owner.

SUSPENSION

The right rear coil spring fractured at the lower control end of the coil. This model was subject to a recall (19V188000) for premature fracture of the coil spring. However, according to VW this recall did not affect the VIN of our vehicle. Suspect that the recall either should have included our VIN or that the replacement springs have a similar material defect.

NHTSA complaint #11512910 — an unverified report by a vehicle owner.