62 of the 885 complaints about the 2002 Volkswagen Jetta are about the lighting — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 62,000 miles.
62
Complaints
1
Crashes
6
Fires
0
Injuries
Filed with NHTSA, in their own words.
EXTERIOR LIGHTING
FIRST INTERMITTENT AND THEN INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION..
NHTSA complaint #10660489 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE SIGNAL AND HAZARD FLASHERS WERE INOPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.
NHTSA complaint #10660494 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
THIS IS A FOLLOWUP ON MY NHTSA COMPLAINT WITH ODI 10660489. I WOULD LIKE TO BRING TO YOUR ATTENTION THE NHTSA CAMPAIGN ID NUMBER 04V584000 WHICH PRECISELY DESCRIBES THE SAME PROBLEM I HAVE ENCOUNTERED WITH MY JETTA. PLEASE NOTE THAT MY JETTA IS ALSO A 2002 MODEL AS NOTED IN THE ABOVE CAMPAIGN.
NHTSA complaint #10660504 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL TICKING COMING FROM UNDER THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT TURN SIGNALS AND HAZARD SWITCH WAS FAILING AND NEEDED TO BE REPLACED. THE MECHANIC ADVISED THE CONTACT THAT THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 04V584000 (EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH). THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 170,000.
NHTSA complaint #10456540 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
SINCE I HAVE OWNED THE VEHICLE, THE FRONT BULBS ON BOTH THE BLINKERS AND THE MAIN LIGHTS GO OUT ON A REGULAR BASIS AND HAVE TO BE REPLACED. THE LONGER I OWN THE VEHICLE THE MORE OFTEN I HAVE TO REPLACE A BULB AND THESE ARE NOT BULBS WE CAN REPLACE OURSELVES AND THEREFORE HAVE TO TAKE THE VEHICLE TO A REPAIR STATION TO FIX. I KNOW BULBS NEED TO BE REPLACED BUT I AM TALKING I AM REPLACING A BULB ALMOST EVERY OTHER MONTH.
NHTSA complaint #10399174 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
HEADLIGHT LENS OXIDIZING(YELLOWING). CAUSING DIMMED HEADLIGHT INTENSITY, LOWERING NIGHT TIME VISIBILITY. WILL NEED TO REPLACE LENSES THIS YEAR.
NHTSA complaint #10374010 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
I HAVE A 2002 VOLKSWAGEN JETTA AND I HAVE A BRAKE LIGHT SWITCH ISSUE (BRAKE LIGHT STAYS ON AND A DCT(P0571) IS SET) THAT WAS DESCRIBED IN THE RECALL/REPLACEMENT, BUT THE VIN GROUP THAT THIS APPLIES TO IS 3VW---9M-YM000089 TO 3VW---9M-2M053565, AS YOU CAN SEE, MINE IS JUST OUT SIDE THE HIGH VIN. THE VIN RANGE SHOULD BE READDRESSED TO INCLUDE ALL 2002 MODEL JETTAS WITH CRUISE CONTROL. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER.
NHTSA complaint #10322862 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TURN SIGNALS AND HAZARD LIGHTS ONLY WORK INTERMITTENTLY. THERE WAS A RECALL ISSUED FOR A CERTAIN NUMBER OF 02 JETTAS, BUT APPARENTLY NOT FOR THIS PARTICULAR VIN NUMBER.
NHTSA complaint #10299879 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE TURN SIGNAL CONTINUES TO MAKE NOISE AS IF IT WERE ON AT RANDOM TIMES WHILE I AM DRIVING. THIS PROBLEM HAS BEEN NOTED IN A RECALL BY VOLKSWAGEN (ID # 04V584000) BUT MY VIN NUMBER ISN'T COVERED AND THEREFORE VOLKSWAGEN WILL NOT FIX THE PROBLEM.
NHTSA complaint #10256185 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. INTERMITTENTLY, AFTER THE HAZARD LIGHTS WERE ACTIVATED, THE TURN SIGNALS WOULD BECOME INOPERATIVE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V584000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH); HOWEVER, A TECHNICIAN REPLACED THE BRAKE LIGHT SWITCH, BUT NOT THE HAZARD LIGHTS. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE FAILURE MILEAGE WAS 81,000 AND CURRENT MILEAGE WAS 103,000.
NHTSA complaint #10254902 — an unverified report by a vehicle owner.
INTERIOR LIGHTING
CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X.
NHTSA complaint #10231545 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X.
NHTSA complaint #10231545 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY 2002 VW JETTA EXPERIENCED A RECALL PROBLEM (N4, BRAKE LIGHT SWITCH) AND I FIXED IT THROUGH A NEAREST MECHANIC BECAUSE 1) THE CLOSEST VW DEALER IS 100 MILE AWAY 2) I WAS SCARE TO DRIVE 100 MILE ON HIGHWAY WITHOUT A PROPER BRAKE LIGHT. HOWEVER, VW REFUSED TO REIMBURSE ME FOR THE REPAIRS SINCE I FIXED IT THROUGH AN INDEPENDENT FACILITY. I AM SO SAD AND DISAPPOINTED THAT VW IS NOT CONSIDERING DIVERS LIFE AND SAFETY SERIOUSLY AND IS WILLING TO PUSH US TO DRIVE HUNDRED MILES WITH A RECALLED CAR WITHOUT A BRAKE LIGHT.
NHTSA complaint #10212707 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I HAVE A VW JETTA 2002 I WANTED TO KNOW WHAT SHOULD I DO ABOUT RECALLS THAT I HAD NO NOTICE OF AND PAID TO HAVE THE ITEM REPAIRED. ALSO WHAT ABOUT ALL THOSE TECHNICAL BULLETINS FOR MY VEHICLE. IF THERE IS AN ISSUE CONCERNING CONTINUING PROBLEMS WITH THE MALFUNCTION LIGHT INDICATOR THAT CONTINUES TO COME ON BUT THE AUTHORIZED VW REPAIR SHOP CAN'T FIND OUT WHAT THE PROBLEM IS. THEY SAY THEY CAN NOT GET THE CAR TO DUPLICATE THE PROBLEM WHEN I BRING IT IN. ALTHOUGH THEY CONTINUALLY TEST DRIVE IT.
NHTSA complaint #10208590 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
2002 JETTA WITH A SAFETY RECALL- REPLACED BRAKE LIGHT SWITCH CUSTOMER STATES THAT THE DEALERSHIP REFUSED TO FIXED THE RECALL**CC THE VW SERVICE CENTER AND CUSTOMER CARE INFORMED THE CONSUMER THE VEHICLE WAS OUT OF WARRANTY AND THEY HAD NO OBLIGATIONS TO PAY FOR TOWING OR ANY OTHER COST ASSOCIATED WITH THE VEHICLE, INCLUDING THE LAST RECALL REGARDING THE BRAKE LIGHT SWITCH THAT THE CONSUMER HAS REPLACED ON 3 SEPARATE OCCASIONS. THE CONSUMERS DAUGHTER HAD EXPERIENCED THE VEHICLE LOCKING UP AS A RESULT OF THE DEFECTIVE BRAKE SWITCH. THE INSTRUMENT PANEL FAILED AND THE CONSUMERS DAUGHTER WAS UNABLE TO READ THE PANEL. THE CONSUMER STATED IN THE PAST, THE TRUNK LATCH FAILED AS WELL AS A BROKEN BOLT ON THE TRANSMISSION, THE DRIVERS SIDE SEAT BELT AND THE EGR ALL HAD TO BE REPLACED. THE DOOR LATCH FAILED BECAUSE THE LOCK SIGNAL WAS NOT WORKING. *JB THE CONSUMER STATED THAT HE RECEIVED A RECALL FOR HIS DAUGHTER'S VEHICLE, THIS IS THE 3RD BRAKE SWITCH NOT TO MENTION OVER $800 IN UNWARRANTED CHARGES FROM THE DEALERSHIP. THE CONSUMER STATED HE WAS HOPING THAT THIS CLASSIFIES THE VEHICLE AS A LEMON. THE CONSUMER STATED WOULD LIKE DEALERSHIP TO REVIEW THE OVER CHARGES OR BUYING THE VEHICLE BACK.
NHTSA complaint #10195875 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
HEADLIGHT LENS BECOME VERY MILKY. LIGHT WILL NOT SHINE ON ROAD. CAN'T SEE THE ROAD OR OTHER CARS. CAN CAUSE DAMAGE AND DEATH TO OTHERS. VOLKSWAGEN SHOULD MAKE THEM LASTS LONGER AND REPLACE ALL MILKY HEADLIGHS WITH NEW ONES. ALL 1999-2005 JETTAS 1998-2005 PASSATS HAVE THIS PROBLEM. GO TO ANY VOLKSWAGEN DEALER AND YOU WILL SEE THE PROBLEM.
NHTSA complaint #10194787 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
SAFETY RECALL 1999-2002 JETTA BRAKE LIGHT SWITCH CUSTOMER IS VERY UPSET AND WANTS HIS MONEY BACK FOR THE PART AND INSTALLATION**NAR**CC
NHTSA complaint #10187928 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE RIGHT FRONT TURN SIGNAL BULB WAS AT FIRST INTERMITTENT, BUT THEN BECAME INOPERATIVE. WHEN LIGHT WAS REMOVED THE FILAMENT WAS FINE, BUT THERE WAS EVIDENCE OF ARCING ACROSS THE CONTACTS. IT LOOKED LIKE THE CONTACTS WERE SHORT CIRCUITED. I HAD THIS SAME PROBLEM ABOUT A YEAR AGO. MY 2002 JETTA WAS NOT PART OF A RECALL OF THIS VERY PROBLEM. THE VIN # DID NOT QUALIFY. BUT, AFTER LOOKING AT FORUM POSTINGS THIS IS A BIGGER PROBLEM THAT THE GROUP OF VIN NUMBERS THAT VOLKSWAGEN INCLUDED IN THE RECALL.
NHTSA complaint #10187087 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* - THE CONTACT HAS A 2002 VOLKSWAGEN JETTA AND THE BRAKE LIGHT SWITCH MALFUNCTIONS CAUSING THE BRAKE LIGHTS NOT TO TURN ON WHEN ONE APPLIES THE BRAKES. THE CONTACT WANTS THE SAFETY RECALL ON VOLKSWAGEN BRAKE LIGHTS TO APPLY TO ALL OF THE VOLKSWAGEN VEHICLES.
NHTSA complaint #10179034 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHT FAILURE.
NHTSA complaint #10177897 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED THE BRAKE LIGHT SWITCH HAD TO BE REPLACED. THERE WAS A NHTSA RECALL #06V183000 REGARDING THE BRAKE LIGHT SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 01/19/07.
NHTSA complaint #10176266 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TAIL LIGHTS
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE WAS PULLED OVER BY POLICE AND INFORMED THE TAIL LIGHTS WERE NOT ILLUMINATED. THE 3 BRAKE LIGHTS FAILED TO ILLUMINATE IN RAPID SUCCESSION AND REQUIRED THAT THE BULBS NEEDED TO BE REPLACED IN AUGUST. THE CRUISE CONTROL FAILED INTERMITTENTLY, AS WELL AS, THE LIGHTING IN THE INSTRUMENT PANEL BY THE HEAT SWITCH. THE MANUFACTURER WAS NOTIFIED, BUT INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH DUE TO THE VIN, ALTHOUGH THE PROBLEMS WERE SIMILAR.
NHTSA complaint #10170672 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE WAS PULLED OVER BY POLICE AND INFORMED THE TAIL LIGHTS WERE NOT ILLUMINATED. THE 3 BRAKE LIGHTS FAILED TO ILLUMINATE IN RAPID SUCCESSION AND REQUIRED THAT THE BULBS NEEDED TO BE REPLACED IN AUGUST. THE CRUISE CONTROL FAILED INTERMITTENTLY, AS WELL AS, THE LIGHTING IN THE INSTRUMENT PANEL BY THE HEAT SWITCH. THE MANUFACTURER WAS NOTIFIED, BUT INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH DUE TO THE VIN, ALTHOUGH THE PROBLEMS WERE SIMILAR.
NHTSA complaint #10170672 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A GREAT CAR TO DRIVE BUT QUALITY CONTROL IS POOR AT BEST.
NHTSA complaint #10170044 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED THE BRAKE LIGHT SWITCH WAS REPLACED TWICE. THERE WAS A NHTSA RECALL #06V183000 REGARDING EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 10/0/406.
NHTSA complaint #10168406 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE EPC LIGHT CAME ON WHILE I WAS DRIVING MY VEHICLE. I TURNED OFF MY CAR WHEN I ARRIVED AT MY DESTINATION. I READ THE MANUAL, AND IT WAS NOT HELPFUL. IT JUST STATED THAT I SHOULD TAKE THE CAR TO A DEALER OR QUALIFIED SPECIALIST AS SOON AS POSSIBLE (NOTE: THIS IS WHAT THE BOOKLET SAYS FOR THE MAJORITY OF ITEMS IN THE OWNERS' MANUAL). UPON RETURNING TO MY VEHICLE, I STARTED MY CAR ONCE MORE. MY ENGINE TURNED OVER, BUT THE CAR WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE VEHICLE HAD TO BE TOWED TO AN AUTO SHOP. UPON FURTHER INSPECTION, THE AUTO SHOP INFORMED ME THAT MY CAR HAD A "FEATURE" THAT DISABLED THE CAR FROM SHIFTING GEARS DUE TO A TAIL-LIGHT FUSE THAT BLEW OUT. IT IS BELIEVED THAT DISABLING THE VEHICLE SERVES THE PURPOSE OF MAINTAINING SAFETY ON THE STREETS- A VEHICLE IN MOTION WITHOUT TAILLIGHTS IS APPARENTLY MORE DANGEROUS THAN A DRIVER STRANDED ON THE ROAD BECAUSE THEIR CAR HAS STRANDED THEM. LUCKILY, I WAS FORTUNATE ENOUGH NOT TO BE IN A BAD SITUATION. SO FINALLY, THE CAR WAS FIXED, OF COURSE AFTER I PAID YET ANOTHER HEFTY BILL FOR MY CAR.
NHTSA complaint #10167711 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I OWN A 2002 JETTA 1.8T MANUAL SPEED WAGON PURCHASED ON 3/31/06. LESS THAN FOUR MONTHS OUT OF WARRANTY, MY BRAKE LIGHT SWITCH HAS FAILED. THERE HAS BEEN NUMEROUS RECALLS ON 2002 JETTA'S WITH THE SAME DEFECTIVE PART, HOWEVER MY CAR'S VIN WAS NOT INCLUDED ON THE RECALL. AS THERE ARE FEW MANUAL WAGONS PRODUCED AND MANUAL TRANSMISSIONS SEEM TO DECREASE THE FAILURE SLIGHTLY, THE DEFECTIVE BRAKE LIGHT SWITCH ON THIS CAR WAS NOT INCLUDED IN THE RECALL. THE DEFECTIVE BRAKE LIGHT SWITCH IS THE SAME PART AS THE RECALLED 2002 JETTAS AND SHOULD BE INCLUDED IN THE RECALL OR AT LEAST BE REQUIRED TO BE REPLACED BY VW AS IT IS A KNOWN FAULTY PART. I WOULD LIKE TO INCLUDE MY VIN ON THE RECALL AS IT IS USING THE SAME DEFECTIVE PART (AS THE RECALLED VEHICLES).
NHTSA complaint #10166965 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED THE BRAKE LIGHTS DID NOT WORK. THERE WAS A NHTSA RECALL, # 06V183000, REGARDING THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN .
NHTSA complaint #10165609 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
DT*: THE CONTACT STATED THE BRAKE LIGHTS WERE CONSTANTLY ILLUMINATED, WHETHER THE VEHICLE WAS ON OR OFF. THERE WAS A NHTSA RECALL, # 04V096000, REGARDING THE BRAKE LIGHT SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
NHTSA complaint #10165654 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I OWN A 2002 VW JETTA. RECENTLY, THE BRAKE LIGHT HAS BECOME INOPERATIVE AT TIMES AND REMAINS ON EVEN WHILE THE VEHICLE IS NOT RUNNING. I HAVE COMPLETED SEVERAL SEARCHES ONLINE AND HAVE LEARNED THAT THERE HAVE BEEN MULTIPLE SAFETY RECALLS FOR 2002 JETTA'S EXHIBITING THE SAME PROBLEM, WITH THE POTENTIAL NUMBER OF UNITS AFFECTED TO BE 377,130 IN 2004 AND 362,000 EARLIER THIS YEAR. WHEN I CONTACTED THE VW DEALERSHIP IN MY AREA TO MAKE AN APPOINTMENT TO HAVE THIS LOOKED AT I WAS TOLD THAT THE REPAIR WOULD BE COMPLETED FREE OF CHARGE AS A RESULT OF THE RECENT RECALL. WHEN I ARRIVED AT THE DEALERSHIP ON THE DAY OF THE SCHEDULED APPOINTMENT I WAS TOLD OTHERWISE. THE GENTLEMAN AT THE DEALERSHIP MENTIONED THAT MY VEHICLE DID NOT FALL IN THE VIN RANGE OF THE RECALL. I THEN CALLED VW OF AMERICA AND WAS TOLD ON TWO SEPARATE OCCASIONS THAT INDEED THE REPAIR WOULD BE COVERED FREE OF CHARGE. I THEN CALLED THE DEALERSHIP TO RESCHEDULE THE APPOINTMENT AND WAS AGAIN TOLD THAT I WOULD HAVE TO PAY FOR DIAGNOSTICS TO BE COMPLETED ON MY VEHICLE AS WELL AS COVERING THE CHARGES FOR PARTS AND LABOR. THE ISSUE REMAINS THAT MY BRAKE LIGHT IS MALFUNCTIONING, THERE HAS BEEN A RECALL WHICH IMPACTS 2002 JETTA'S BUT I SEEM TO GET CONFLICTING INFORMATION FROM DIFFERENT SOURCES. CAN SOMEONE HELP?
NHTSA complaint #10163768 — an unverified report by a vehicle owner.