152 of the
885 complaints about the 2002 Volkswagen Jetta are about the
electrical system — 17% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
34,000 miles.
D
152
Complaints
2
Crashes
10
Fires
4
Injuries
Exactly what failed
Ignition
6140.1%
Electrical System
5133.6%
Module
1811.8%
Wiring
85.3%
Instrument Cluster/Panel
32.0%
12V/24V/48V Battery
21.3%
Fuses AND Circuit Breakers
21.3%
Alternator/Generator/Regulator
21.3%
Front Underhood
10.7%
Horn
10.7%
Electrical System across every Volkswagen Jetta year
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
NHTSA complaint #11131795 — an unverified report by a vehicle owner.
at 76,250 milesBrunswick, GA
ELECTRICAL SYSTEM
KNOWN MELTING FUSE BOX ON TOP OF BATTERY. FROM SCHEMATICS, APPEARS S180 FUSE (COOLANT FAN) AS PREDOMINANT POINT OF FAILURE. ISSUE HAS BEEN REPORTED (VIA WEB) ACROSS NUMEROUS MODELS AND YEARS. CALLED VW FOR FIX; AS TECHS APPEAR VOID OF A GENERAL CONSENSUS TO PROBLEM/FIX. UNFORTUNATELY, VW REFUSES TO ACKNOWLEDGE AND/OR PROVIDE SOLUTION TO CUSTOMER(S). REFERS ME TO DEALER, WHICH IS OVER AN HOUR AWAY. JUST NEED INFO TO ORDER REPAIR KIT AND RESTORE VEHICLE INTEGRITY/SAFETY. CONCERNED AS THIS MAY BE A POTENTIAL FIRE HAZARD; DUE TO THE VOLUME OF HEAT GENERATED BY WIRING WITHIN INTERNAL COMPARTMENT. IN TURN, I UNDERSTAND THE AGE OF THE VEHICLE IS OUTSIDE THE NORMAL WARRANTY PERIOD. AS STATED, JUST WANT AN ANSWER TO REPAIR; HOWEVER, VW CUSTOMER CARE REP COMMENTED I SHOULD REPORTING THIS ISSUE IN HOPES TO DRAW ADDITIONAL ATTENTION OF OTHER OWNERS AND, EVENTUALLY, THE NHTSA TO GET VW TO RESPOND TO CUSTOMERS QUESTIONS.
NHTSA complaint #11030653 — an unverified report by a vehicle owner.
at 172,000 milesBremen, OHFire1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED AND THE WINDOWS WERE STEAMING. IN ADDITION, THE DASHBOARD WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE CONTACT SUSTAINED A BURNED HAND INJURY, BUT DID NOT NEED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
NHTSA complaint #10853472 — an unverified report by a vehicle owner.
at 137,000 milesNewport Beach, CAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS SMOKE AND FIRE UNDERNEATH THE GLOVE COMPARTMENT BOX. THE CONTACT EXITED THE VEHICLE WITH THE CHILD BEFORE THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT FILED A FIRE REPORT AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
NHTSA complaint #10761408 — an unverified report by a vehicle owner.
at 156,861 milesHuntington Beach, CAFire
ELECTRICAL SYSTEM
WHILE REACHING HOME, I SAW SMOKE COMING OUT OF ENGINE, SMELL OF HEATED PLASTIC, AND THE ALTERNATOR WARNING LITE ON. SWITCHED OFF THE CAR AND OPENED THE HOOD. NOTED THAT THE SMOKE AND SMELL WAS COMING FROM THE PLASTIC FUSE BOX THAT IS ON THE TOP OF THE BATTERY AND THAT THE FUSE BOX COVER HAD BURNT HOLE. THE WIRE FROM THE ALTERNATOR TO ONE OF THE FUSES IN THE FUSE BOX HAD MELTED THE PLASTIC. I REPLACED THE FUSE BOX, CLEANED THE WIRE AND ATTACHED IT BACK. ON 6/23/15, I WAS UNABLE TO START THE CAR. THE BATTERY WAS WEAK AND NOTED THAT ONE OF THE FUSES IN THE BOX HAD MELTED THE PLASTIC.
NHTSA complaint #10730855 — an unverified report by a vehicle owner.
at 86,000 milesRedmond, WA
ELECTRICAL SYSTEM
FIRST INTERMITTENT AND THEN INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION..
NHTSA complaint #10660489 — an unverified report by a vehicle owner.
at 86,000 milesRedmond, WA
ELECTRICAL SYSTEM
THIS IS A FOLLOWUP ON MY NHTSA COMPLAINT WITH ODI 10660489. I WOULD LIKE TO BRING TO YOUR ATTENTION THE NHTSA CAMPAIGN ID NUMBER 04V584000 WHICH PRECISELY DESCRIBES THE SAME PROBLEM I HAVE ENCOUNTERED WITH MY JETTA. PLEASE NOTE THAT MY JETTA IS ALSO A 2002 MODEL AS NOTED IN THE ABOVE CAMPAIGN.
NHTSA complaint #10660504 — an unverified report by a vehicle owner.
at 110,000 milesNEW Orleans, LA
ELECTRICAL SYSTEM
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN).
NHTSA complaint #10650329 — an unverified report by a vehicle owner.
at 124,000 milesNEW Orleans, LA
ELECTRICAL SYSTEM
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN).
NHTSA complaint #10650332 — an unverified report by a vehicle owner.
at 57,000 milesJamestown, RI
ELECTRICAL SYSTEM
I PURCHASED A CERTIFIED USED VEHICLE IN 2006 FROM A VOLKSWAGEN DEALER IN VIRGINIA (VOLKSWAGEN OF DULLES). TWO MONTHS AFTER THE VEHICLE PURCHASE, WE NOTICED THE CAR ELECTRICAL SYSTEM SHUT DOWN WHILE APPROACHING A STOP SIGN IN RESTON, VA. THE LOCAL DEALER ATTRIBUTED IT TO A FUEL SYSTEM PROBLEM AND CHARGED US FOR A THROTTLE BODY CLEANING.? OVER THE COURSE OF TWO YEARS, WE HAD MULTIPLE ELECTRICAL SHUTDOWNS, SOME AT HIGH SPEED ON THE HIGHWAY AT NIGHT WHEN THE VEHICLE'S HEADLIGHTS WOULD GO OUT AND THE ENGINE WOULD DIE. AT ONE POINT THE DEALER REPORTED A ??LOOSE IGNITION SWITCH?? AND REPLACED THAT SWITCH. AFTER SEVERAL MORE SCARY EVENTS, I EMAILED VW AMERICA WITH A DESCRIPTION OF THE PROBLEM AND OUR FEARS ABOUT THE VEHICLE BEING UNSAFE TO DRIVE. IN MARCH 2009 I CALLED VW CUSTOMER SERVICE AND TALKED TO A REGIONAL CASE MANAGER. ON THAT DAY, THE CAR HAD SHUT DOWN IN THE MIDDLE OF AN INTERSECTION NARROWLY AVOIDING A COLLISION. VW REPLACED THE ALTERNATOR AND BATTERY. THREE MONTHS LATER, DRIVING ON MEMORIAL PARKWAY (RT. 66) AT NIGHT WHEN THE VEHICLES LIGHTS FAILED, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE DIED. I ONCE AGAIN CALLED VW CUSTOMER SERVICE AND WAS RETURNED A CALL FROM A REPRESENTATIVE WHO SAID THEY WOULD NOT ADDRESS THE PROBLEM FURTHER, THAT THE WARRANTY ON THE VEHICLE WAS OVER AND THAT I HAD NO RECOURSE WITH VOLKSWAGEN FOR FURTHER INVESTIGATION OF THE PROBLEM. I RECENTLY ASKED VW AMERICA CUSTOMER SERVICE FOR COPIES OF THEIR RECORDS RELATING THE CASE. THEY REFUSED TO GIVE THEM TO ME, SAYING THEY WERE PROPRIETARY.?
NHTSA complaint #10637624 — an unverified report by a vehicle owner.
at 70,000 milesLOS Angeles, CA
ELECTRICAL SYSTEM
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 70MPH WITH A QUARTER TANK OF GAS, MY 2002 JETTA GLX DISPLAYED THE BATTERY LIGHT AND THEN STALLED AT FULL SPEED. THE CAR SLOWED, THE STEERING AND GAS PEDAL WERE STIFF AND I HAD TO PULL TO THE SHOULDER AND CALL FOR A TOW TRUCK. I HAD THE CRANK POSITION SENSOR REPLACED, NEW SPARK PLUGS PUT IN AND THE THROTTLE BODY CLEANED. I TEST DROVE THE CAR AND ONCE AGAIN, THE ENGINE STARTED TO STALL AT AROUND 70MPH ON THE FREEWAY. THIS TIME I WAS ABLE TO FLOOR THE ACCELERATOR AND THE CAR DID NOT COMPLETELY STALL. THIS DEFECT SEEMS IS INCREDIBLY DANGEROUS AND SEEMS TO BE UNACCEPTABLY PREVALENT ON VW JETTAS. MY NEXT PART TO REPLACE IS THE FUEL PUMP BUT IT APPEARS THAT DOES NOT ALWAYS REMEDY THE PROBLEM. THIS SHOULD BE A RECALL.
NHTSA complaint #10622574 — an unverified report by a vehicle owner.
at 120,000 milesDelray Beach, FL
ELECTRICAL SYSTEM
THE CAR TAKES 15 MINUTES TO HEAT UP TO 190, OTHERWISE THE CAR WON'T DRIVE FORWARD IN PROPER GEAR WITHOUT JERKING. IT DRIVES LIKE IT IS A STICK SHIFT INSTEAD OF AN AUTOMATIC CHANGING GEAR ON IT'S OWN. THE CAR STOPS WITHOUT ME PRESSING THE BRAKES AND SOMETIMES JUST TURNS OFF UNEXPECTEDLY. IT SMELLS LIKE GASOLINE IN THE CAR. THE CD PLAYER, CLOCK AND VEHICLE ELECTRICAL MALFUNCTIONS ON AND OFF. THE ENGINE LIGHT STAYS ON. AUTONATION PERFORMED A MULTI POINT INSPECTION AND SAYS THE CAR NEEDS A TIMING BELT, COOLANT FLANGE AND AFTER RUN PUMP, AND ROLLERS.
NHTSA complaint #10614461 — an unverified report by a vehicle owner.
at 92,000 milesLombard, IL
ELECTRICAL SYSTEM
ENGINE ABRUPTLY LOST ALL POWER AND TURNED OFF WHILE DRIVING DOWN THE STREET. NO WARNING LIGHTS CAME ON, AND THE CAR RESTARTED AND RAN NORMALLY FOR 6 MONTHS. THE SAME THING HAPPENED ABOUT 6 MONTHS LATER. 10 MINUTES AFTER THE SECOND EPISODE, MECHANIC WASN'T ABLE TO FIND A FAULT CODE AND DROVE IT WITHOUT THE STALL RECURRING.
NHTSA complaint #10583431 — an unverified report by a vehicle owner.
at 128,000 milesHouston, TX
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE BATTERY WARNING LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.
NHTSA complaint #10534149 — an unverified report by a vehicle owner.
at 116,000 milesSAN Jose, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. ADDITIONALLY, THE CONTACT NOTICED THAT THE FRONT AND REAR PASSENGER'S SIDE DOORS WOULD NOT UNLOCK WHEN THE MASTER DOOR LOCK SWITCH ON THE FRONT DRIVER'S SIDE DOOR WAS ENGAGED. THE CONTACT ALSO STATED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
NHTSA complaint #10494990 — an unverified report by a vehicle owner.
at 85,000 milesRialto, CA
ELECTRICAL SYSTEM
MY 2002 VW JETTA TDI HAS MANY ELECTRICAL PROBLEMS. THE ONE THAT MIGHT BE A SAFETY FACTOR IS THE MICRO SWITCHES IN THE DOOR LATCHES. THE DOORS WITH FAULTY SWITCHES DON'T KNOW IF THERE OPEN OR CLOSED. WHEN OPEN THE SAFETY LIGHT ON THE DOOR DOES NOT COME ON TO ALERT ONCOMING VEHICLES THAT A DOOR IS OPEN. IF THE SWITCH STAYS ON WHEN THE DOOR IS CLOSED, THE DOME LIGHTS STAY ON UNTIL THE BATTERY IS DEAD. THE CAR DIES IN THE FREEWAY WHEN RUNNING, IT MIGHT BE AFFECTING THE COMPUTER NOW. THIS HAS TO BE RECALL ITS A SAFETY ISSUE.
NHTSA complaint #10456739 — an unverified report by a vehicle owner.
at 108,154 milesCenter Conway, NH
ELECTRICAL SYSTEM
WHEN BACKING OUT OF MY DRIVEWAY MY DRIVERS SIDE AIRBAG DEPLOYED FOR NO REASON. I DIDN'T HIT ANYTHING. NOW THE ENGINE STARTS THEN STALLS. ALL DASH LIGHTS ARE NOW OUT.
NHTSA complaint #10455825 — an unverified report by a vehicle owner.
at 64,000 milesSchuylkill Haven, PA
ELECTRICAL SYSTEM
DRIVER SIDE LOCK SWITCH, UNABLE TO LOCK MY 02 JETTA WITH REMOTE KEY. INTERIOR LIGHT ON THE DRIVER DOOR CONSTANTLY STAYS ON.
NHTSA complaint #10441937 — an unverified report by a vehicle owner.
at 143,050 milesLogan, UTFire
ELECTRICAL SYSTEM
WHILE DRIVING HOME AT NIGHT, MY SON AND I SMELLED SMOKE. WE EXITED THE VEHICLE, CHECKED UNDER THE HOOD, BUT FOUND NOTHING. WE CONTINUED HOME AND PARKED IN THE GARAGE. STILL SMELLING SMOKE, WE RE-INSPECTED THE VEHICLE, BUT WERE UNABLE TO DETERMINE AN ORIGIN OR ANY VISIBLE EVIDENCE. BOTH SEAT HEATERS WERE ON DURING THE DRIVE HOME, BUT THE SEATS SHOWED NO VISUAL SIGNS OF DAMAGE AFTER PARKING. NEXT MORNING WE OPENED THE VEHICLE TO DISCOVER THE CABIN WAS FILLED WITH SMOKE WITH AN APPROXIMATE 1?HOLE BURNED UP THRU THE PASSENGER SEAT ON THE LOWER RIGHT BOLSTER. APPARENTLY THE SEAT HEATER INITIATED A THERMAL EVENT WHICH ERUPTED IN A SEAT FIRE AFTER WE TURNED OFF THE IGNITION AND PARKED THE CAR IN THE GARAGE. FORTUNATELY, THE FIRE DID NOT ENGULF THE VEHICLE OR IT COULD HAVE CAUGHT OUR HOME ON FIRE, RESULTING IN POSSIBLE INJURY OR DEATH TO MY FAMILY. I BELIEVE WE DODGED A BULLET BECAUSE THE SEAT FIRE DID NOT SUSTAIN ITSELF AND ENGULF THE VEHICLE. VW HAS AGREED TO REPAIR THE BURNED SEAT AT THEIR EXPENSE AND MAKE A MITIGATION REPAIR. HOWEVER, VW HAS DECLINED MY REQUEST TO COVER ANY SIMILAR MITIGATION REPAIR TO THE OTHER SEAT. IN OCTOBER 2004, THE NHTSA ODI CONCLUDED THAT ?DRIVER-SIDE SEAT HEATER MAY FAIL OR MALFUNCTION DUE TO NORMAL VEHICLE USE? BUT ?SUCH FAILURES DO NOT POSE A SIGNIFICANT RISK OF INJURY OR FIRE.? THE ODI STATED THE INVESTIGATION DID NOT CONCLUDE THAT A SAFETY-RELATED DEFECT DOES NOT EXIST AND THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (EA04010) EVIDENCE AND REPORTS INDICATE THAT SEAT HEATER CAUSED THERMAL EVENTS IN BOTH DRIVER AND PASSENGER SEATS IN THE VW JETTA HAVE BEEN AN ISSUE FOR NEARLY 10 YEARS NOW. NEAR MISSES CONTINUE TO OCCUR. I BELIEVE THAT A SEAT FIRE IS A SIGNIFICANT SAFETY CONCERN. I WOULD ENCOURAGE THE NHTSA TO RE-EXAMINE THE CIRCUMSTANCES TO DETERMINE IF FURTHER ACTION IS WARRANTED.
NHTSA complaint #10440242 — an unverified report by a vehicle owner.
Houston, TXCrash1 injured
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2002 VOLKSWAGEN JETTA. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING REPAIRS AT LOCAL DEALER *TGW THE CONSUMER STATED THREE DAYS AFTER RETRIEVING THE VEHICLE FROM THE DEALER, FOR MAINTENANCE WORK, THE VEHICLE BROKE DOWN ON THE HIGHWAY. THE PROBLEM WAS DETERMINED TO BE THE ALTERNATOR. *JB THE CONSUMER STATED HE WAS INVOLVED IN A HIT-AND RUN ACCIDENT IN WHICH THE REAR END IMPACT CAUSED DAMAGE TO THE TRANSMISSION. THE CONSUMER STATED EVEN THOUGH THE VEHICLE WAS REPAIRED, HE CONTINUED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. UPDATED 12/08/11
NHTSA complaint #10434489 — an unverified report by a vehicle owner.
at 150,000 milesRodchester, NY
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN TRYING TO USE THE TURN SIGNAL THEY WOULD NOT TURN ON; NOR DOES THE HAZARD WARNING LIGHTS FUNCTION PROPERLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HER THAT THERE WAS AN ELECTRICAL FAILURE BECAUSE NO FUSES HAD BLOWN OUT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILES WERE APPROXIMATELY 150,000.
NHTSA complaint #10403965 — an unverified report by a vehicle owner.
at 79,399 milesCheshire, OR
ELECTRICAL SYSTEM
VEHICLE SHUT DOWN WHILE DRIVING TWICE, COULD RESULT IN CAR BEING DISABLED WHILE DRIVING AT ANY SPEED ANY WHERE BECOMING A VERY DANGEROUS SITUATION FOR THE DRIVER AND AN OBSTACLE ON THE ROAD FOR OTHER DRIVERS TO TRY TO AVOID. VOLKSWAGEN DEALERSHIP ISOLATED THIS TO A FAULTY HARNESS CONNECTING THE ALTERNATOR TOTHE FUSE LOCATED ON TOP OF THE BATTERY. THE HARNESS AND THE FUSE BOX HAD TO BE REPLACED. THE DEALERSHIP SAID THIS PROBLEM IS ONLY COMMON TO VW BEATLES AND VW JETTA, BECAUSE THEY SAID THE CAR WAS 2002 IT WAS OUT OF WARRANTY NOT COVERED. I WAS MORE CONCERNED OF THE SAFETY OF LIFE AND PROPERTY THIS PROBLEM WOULD CAUSE. I FILED A COMPLAINT WITH THE ATTORNEY GENERAL JOHN KROGERS OFFICE IN OREGON, THEY SENT ME A LETTER STATING THEY HAD FORWARDED THIS COMPLAINT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMIN IN WASHINGTON DC . I TRIED TO CONTACT THEM BY PHONE, THEY ASKED IF I HAD A CONFIRMATION # . I HAVEN'T AS OF YET RECEIVED A LETTER OR PHONE CALL.
NHTSA complaint #10308823 — an unverified report by a vehicle owner.
at 52,000 milesLonghorne, PA1 injured
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH THE VEHICLE LOST POWER AND DECREASED SPEED TO 10 MPH. HE WAS ABLE TO AVOID A CRASH AND DRIVE ONTO THE EMERGENCY LANE. HE WAS ALSO ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE DEALER STATED THAT THE IGNITION COIL CAUSED THE VEHICLE TO LOSE POWER. THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS. THE FAILURE AND THE CURRENT MILEAGES WERE 52,000. UPDATED 03/01/10 *BF THE CONSUMERS DAUGHTER HIT THE FRONT SEAT AND SUSTAINED A BLODDY NOSE. UPDATED 09/16/10
NHTSA complaint #10292699 — an unverified report by a vehicle owner.
Farmersville, TX
ELECTRICAL SYSTEM
BATTERY CONTINUES TO DRAIN OVER NIGHT. CHANGING BATTERIES DID NOT SOLVE THE PROBLEM. ONLINE FORUM POINTS TO RADIO DRAINING THE BATTERY. PULLING FUSE AND RESETTING RADIO TENDS TO STOP THE PROCESS, BUT THEN IT RETURNS AFTER A COUPLE OF DAYS.
NHTSA complaint #10292133 — an unverified report by a vehicle owner.
at 82,928 milesBingham Farms, MI
ELECTRICAL SYSTEM
1. 2002 VW JETTA WAGON ELECTRICAL SYSTEM FAILURE ON EXPRESSWAY CAUSED VEHICLE TO STOP & UNABLE TO START 9/6/09. VEHICLE TOWED TO DEALER. 2. VW DEALER FAILURE DESCRIPTION, WIRE HARNESS CORROSION CAUSED RESTRICTION IN POWER FLOW IN LINE WHICH CAUSED ALTERNATOR TO OVERWORK AND OVERHEAT WIRE HARNESS AND FUSE PANEL. THIS EXTENSIVE ENOUGH TO CAUSE MELTING OF BOTH WIRE HARNESS AND FUSE PANEL OVER TOP OF BATTERY. 3. VW DEALER REPAIR AND REPLACE WIRE HARNESS AND FUSE BODY. 4. VW CUSTOMER CARE TOOK INFORMATION ON MY COMPLAINT ABOUT DEFECT AND POTENTIAL SAFETY ISSUE BUT WOULD DO NOTHING REFERRING ME BACK TO THE DEALER. MY QUESTION WAS WHY DID VW HAVE SUCH A DEFECT WHERE THERE WAS NO FUSIBLE LINK THAT WOULD FAIL FIRST PREVENTING THE EXTENSIVE DAMAGE THAT OCCURRED.
NHTSA complaint #10283460 — an unverified report by a vehicle owner.
at 70,000 milesStory City, IAFire
ELECTRICAL SYSTEM
THE BOTTOM SEAT HEATER ON MY 2002 VW JETTA EITHER DOESN'T WORK AT ALL OR IF IT TURNS ON, IT OVERHEATS THE EXTREME RIGHT SIDE OF THE SEAT. A SMALL HOLE IS BURNED IN THE UPHOLSTERY, AND THE FOAM UNDERNEATH IS MELTED, DEFORMING THE APPEARANCE OF FABRIC ABOVE. THIS COULD RESULT IN A BURN TO THE SKIN ON THE RIGHT SIDE OF THE LEG IF IT GOES UNDETECTED. I SEE THIS AS A HUGE SAFETY ISSUE.
NHTSA complaint #10265959 — an unverified report by a vehicle owner.
at 128,345 milesWasilla, AK
ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE, SMOKE AND A BURNING SMELL STARTED TO EMERGE FROM THE CABIN INSTRUMENT CLUSTER. I PULLED TO THE SIDE OF THE ROAD AND NOW NOTICED THAT THE FUEL LEVEL DISPLAY AND THE COOLANT TEMPERATURE DISPLAY ARE NOT WORKING EVEN THOUGH ENGINE WAS A NORMAL OPERATING TEMP AND THE FUEL TANK WAS JUST FILLED UP.
NHTSA complaint #10253622 — an unverified report by a vehicle owner.
at 50,000 milesOmaha, NE
ELECTRICAL SYSTEM
CAR WILL SUDDENLY STOP WORKING. VW CORPORATE WILL NOT ADDRESS AS THE CAR HAS HAND MANY ISSUES AND IS NO LONGER IN WARRANTY. SPENT $2K WITH VW DEALER TO DIAGNOSE. APPEARS TO BE ELECTRICAL IN NATURE. WHILE DRIVING THE CAR SUDDENLY STOP RUNNING AND ALL ELECTRICAL STOPS BRING CAR TO A HALT. ISSUE BEGAN 9/07 AND DEALER HAS HAD CAR IN SHOP ABOUT 2 MONTHS IN TOTAL.
NHTSA complaint #10253017 — an unverified report by a vehicle owner.
Phoenix, AZ
ELECTRICAL SYSTEM
I HAVE 2002 JETTA HAVING THE SAME ELECTRICAL PROBLEM. THE DOOR / LATCH SWITCH HAS A MALFUNCTION AND WON'T COME ON WHEN THE DOOR IS OPEN. THE DOME LIGHT DOES NOT COME ON AND THE LIGHT ON THE DOOR DOES NOT COME ON. WHICH CAN CAUSE AN ACCIDENT IF THE VEHICLE COMING FROM THE REAR OF THE VEHICLE AND CAN'T SEE THE DOOR IS OPEN AT NIGHT. THE DEALERSHIP WON'T REPLACE IT EVEN THOUGH IT WAS STILL UNDER WARRANTY AT THE TIME. THERE ARE PLENTY OF PEOPLE HAVING THE SAME PROBLEMS AND PAYS THE DEALERSHIP A LOT OF MONEY TO HAVE IT FIXED. OBVIOUSLY IT IS A PROBLEM WITH ALL JETTA THAT YEAR. THE DEALERSHIP SHOULD HAVE A RECALL THE DEFECTIVE SWITCH BE REPLACE. COULD POTENTIALLY CAUSE A FIRE.
NHTSA complaint #10252330 — an unverified report by a vehicle owner.
at 85,000 milesCedar Falls, IA
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL!!! WAS ENTERING INTERSTATE AND ACCELERATED AND ENGINE LOST A LOT OF POWER AND STARTED RUNNING ROUGHLY. WAS LUCKY ENOUGH TO BE ONLY A FEW MILES AWAY FROM A VW DEALERSHIP (NOT MY OWN, WE WERE OUT OF TOWN). THEY SAID #1 COIL FAILED, BE CAREFUL BECAUSE THE REST WILL PROBABLY FOLLOW SHORTLY, BUT RECOMMENDED I WAIT FOR ANOTHER ONE TO FAIL AND THEN REPLACE THE REST. $230 AND 16 DAYS LATER, ANOTHER FAILED. WAS NOT ACCELERATING HARD, JUST NORMAL HWY DRIVING. STARTED DOING SOME RESEARCH, FOUND OUT THIS IS A MAJOR PROBLEM AND HAS BEEN KNOWN FOR 5 YRS!!! WILL COMPLAIN TO HIGH HEAVEN TO GET THESE REPLACED FREE OF CHARGE. I UNDERSTAND NORMAL WEAR AND TEAR AND A RANDOM PART HERE AND THERE FAILING, BUT A 5YR OLD PROBLEM IS A LITTLE BIT HARDER TO UNDERSTAND. DEALERSHIP AND VW NEED TO PRACTICE BETTER BUSINESS PRACTICES AND I DON'T KNOW WHY THIS HASN'T BEEN AN OFFICIAL RECALL YET. LOSING POWER AT 65MPH ON AN INTERSTATE IS VERY DANGEROUS, NO MATTER WHAT VW OR NHTSA SAYS. WHAT IS IT GOING TO TAKE? DEATHS? I HOPE I CAN GET THIS RESOLVED TO MY SATISFACTION BY THE DEALERS AND VW.
NHTSA complaint #10252078 — an unverified report by a vehicle owner.