Owners have filed 880 complaints
about the 2011 Volkswagen Jetta with NHTSA between 2010 and 2025.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 33 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Volkswagen Jetta. 50 means typical for this
model; 100 means roughly double.
Severity — 42
8.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 60
35% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2011 compares with every other Volkswagen Jetta
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1431.1%
Horn
1328.9%
Automatic Transmission
613.3%
Adaptive Cruise Control
48.9%
Diesel
24.4%
Fuses AND Circuit Breakers
24.4%
Radio/Tape Deck/Cd Etc.
24.4%
Fuel Pump
24.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
517.2%
1,000 – 9,999 miles
7110.0%
10,000 – 24,999 miles
7210.1%
25,000 – 49,999 miles
15021.1%
50,000 – 74,999 miles
15521.8%
75,000 – 99,999 miles
10614.9%
100,000 – 149,999 miles
9012.7%
150,000+ miles
152.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2010peak 24Jul 2025
NHTSA investigations into the 2011 Volkswagen Jetta
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
RQ17009Opened 13 Nov 2017Closed 4 May 2018AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel...
PE15010Opened 24 Mar 2015Closed 28 Sep 2015AIR BAGS:FRONTAL
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag war...
PE11023Opened 2 Aug 2011Closed 2 Dec 2011FUEL SYSTEM, DIESEL
Diesel Fuel Injector Line Leakage
By letter dated October 3, 2011, Volkswagen Group of America, Inc. (VW) notified the National Highway Traffic Safety Administration (NHTSA) that it will conduct a safety recall to address a defect in approximately 168,275 model year (MY) 2009-2012 Volkswagen Jetta, Jetta Sportwagen, Golf, and Audi A3 vehicles equipped with the 2.0L TDI Common Rail Clean Diesel engine (NHTSA Recall No. 11V-490).The recalled Jetta and Jetta Sportwagen vehicles were built from May 2008 through September 2011, the Golf vehicles were built from May 2009 through September 2011, and the Audi A3 vehicles were built fr...
EA11003Opened 7 Feb 2011Closed 27 Mar 2015FUEL SYSTEM, DIESEL
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any desig...
Recalls on the 2011 Volkswagen Jetta
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20E064000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
Risk: If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
19V679000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Risk: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
15V483000
AIR BAGS:FRONTAL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
14V656000
SUSPENSION:REAR
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
Risk: The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
14E007000
ENGINE AND ENGINE COOLING:ENGINE
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
Risk: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
11V490000
FUEL SYSTEM, DIESEL
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
Risk: DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
11E036000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
Risk: IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2020353132,432 units in Canada
Label
Issue: On certain vehicles, the warning label for the engine block heater cable is written in English only. As a result, a French user may not receive important safety information about how to use the engine block heater. A label that is not provided in both official languages could create confusion. Safety Risk: User confusion could increase the risk of injury when trying to use the block heater. Corrective Actions: The company will mail each owner a new label for the block heater cable. If you would like help installing the label, you can contact a dealer for assistance.
Recall 2019423117,306 units in Canada
Powertrain
Issue: On certain vehicles, a build-up of silicate on the shift lever switch could cause the transmission to detect that it is in the Park position when it isn't. This could allow the ignition key to be removed when the transmission is not in the Park position. If the parking brake is not applied, this could allow the car to roll away. Safety Risk: If the transmission position is not displayed correctly, a user may not know that the vehicle is not in the PARK position. If the parking brake is not applied, this could create a risk of a vehicle roll-away and increase the risk of a crash. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have a new shift lever micro switch and control unit installed.
Recall 201534441,308 units in Canada
Seats And Restraints
On certain vehicles, the steering wheel clock spring could become contaminated with long hair or long fibers which may cause a displacement of the internal guide loops. When the guide loops are dragged out of position, they may apply tension to the internal flat cable and cause it to tear. Should the cable tear, the electrical connection to the driver's front airbag may be lost, causing the airbag monitoring indicator light to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will install a cover of a different design to help prevent clock spring contamination caused by hair or other fibers. In instances where the vehicle has an airbag light on (and diagnosis confirms the steering wheel clock spring requires replacement), dealers will install a new steering wheel clock spring.
Recall 201446487,887 units in Canada
Suspension
On certain vehicles, if the rear axle trailing arms are damaged in a rear or side-rear impact crash and a repair facility does not correctly diagnose or replace damaged rear axle components, rear trailing arm durability could be reduced, which could result in a sudden fracture of the trailing arm. This could lead to a loss of vehicle control, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will install a sheet metal inlay on both rear axle trailing arms. The inlay is designed to help prevent the sudden loss of vehicle control should a rear axle trailing arm fracture occur if undiagnosed/unrepaired damage exists from a previous rear or side-rear impact/crash.
Recall 201135541,078 units in Canada
Fuel System
On certain vehicles equipped with a 2.0L TDI diesel engine, the fuel injection lines could crack. Diesel fuel leakage may ignite on a hot engine surface and cause a fire, which could result in property damage and/or personal injury. Correction: Dealers will install vibration dampers on all four fuel injection lines. Additionally, on some vehicles (depending on the date of manufacture) the #2 fuel injection line will be replaced.
Recall 2011331766 units in Canada
Accessories
On certain vehicles, stainless steel exhaust tips (part number 1K0 071 910 U), sold as over-the-counter accessories, can extend beyond the original length of the factory-installed exhaust pipes. Contact with warm exhaust tips could result in burn injuries. Correction: Dealers will inspect and, if necessary, replace the exhaust tips with updated versions.
Recall 201113219,496 units in Canada
Electrical
On certain vehicles, the converter box is protected by the same fuse as the horn and the anti-theft alarm system. If the fuse is blown, the converter box would be disconnected from the power supply which, in turn, shuts off applications such as the engine management system, lighting system, and wipers. Should this occur while the vehicle is being driven, the engine would stall and the headlamps and wipers would turn off unexpectedly. Engine stalling would result in lost propulsion which, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing property damage and/or personal injury. As well, loss of headlamp illumination and windshield wiping capability, should it occur during a rainy/snowy day, or during hours of darkness, could compromise the driver's ability to see the road and its users. Correction: Dealers will separate the wiring for the horn and the theft protection horn from the power supply of the converter box, and route the wires to separate fuses.
Reports where the owner recorded a crash, a fire, an injury or a death.
Sacramento, CAFire
SERVICE BRAKES
driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute later the car brakes lock up in the front and I loose control of car but luckily it was in light traffic and I regained control enough to get it off to the shoulder. I got out to address the issue and notice the front tires smoking alot and it was at night and the inside (rotor, brake caliper, and rim were glowing bright red and the heat was melting the tire". Then I notice a flame and grabbed a bottle water and applied the tire and extinguish it. I sat there for a good 30 minutes to let everything cool down and the car would not move. "THIS IS A SERIOUS SAFTEY RECALL" AND IF IT'S NOT IT SHOULD BE ADDRESSED A.S.A.P PLEASE ADDRESS THIS ISSUE WITH VOLKSWAGON! AND HAVE THIS SERIOUS SAFTEY ISSUE CORRECTED thank you.
NHTSA complaint #11673804 — an unverified report by a vehicle owner.
Buchanan, VACrash
VEHICLE SPEED CONTROL
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Buchanan, VACrash
UNKNOWN OR OTHER
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Buchanan, VACrash
STRUCTURE:BODY
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Wesley Chapel, FLCrash1 injured
AIR BAGS
Unknowns
NHTSA complaint #11531243 — an unverified report by a vehicle owner.
Wesley Chapel, FLCrash1 injured
STEERING
Unknowns
NHTSA complaint #11531243 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Atlanta, GA
SERVICE BRAKES
ABS Control Module total failure No warnings appeared prior to the total failure of the ABS Control Module to indicate that the car needed servicing. ABS would have failed in an emergency braking according to the dealership. Just driving the car without knowing the ABS had issues put my family at risk. After the lights appeared I took it to the dealership who performed the diagnostics and determined that the ABS needed total replacement and advised that the car was not safe to drive. Lights appeared after the failure. There were no brake issues' warning lights prior to the failure. For at least 8 years I've complained that my brakes screeched and for years I was told that my brakes were fine. I've had diagnostics done on the car and not once were issues found with the ABS system. To realize that my car has no warning indicator for a major safety feature such as the brakes until that ABS components' total failure is horrifying. Yet when my tires need air a light appears. There were previous ABS recalls on other Volkwagen Jetta models/years that my car VIN was not part of.
NHTSA complaint #11677285 — an unverified report by a vehicle owner.
Sacramento, CAFire
SERVICE BRAKES
driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute later the car brakes lock up in the front and I loose control of car but luckily it was in light traffic and I regained control enough to get it off to the shoulder. I got out to address the issue and notice the front tires smoking alot and it was at night and the inside (rotor, brake caliper, and rim were glowing bright red and the heat was melting the tire". Then I notice a flame and grabbed a bottle water and applied the tire and extinguish it. I sat there for a good 30 minutes to let everything cool down and the car would not move. "THIS IS A SERIOUS SAFTEY RECALL" AND IF IT'S NOT IT SHOULD BE ADDRESSED A.S.A.P PLEASE ADDRESS THIS ISSUE WITH VOLKSWAGON! AND HAVE THIS SERIOUS SAFTEY ISSUE CORRECTED thank you.
NHTSA complaint #11673804 — an unverified report by a vehicle owner.
Buchanan, VACrash
VEHICLE SPEED CONTROL
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Buchanan, VACrash
UNKNOWN OR OTHER
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Buchanan, VACrash
STRUCTURE:BODY
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
Component/System Failure/Malfunction: ignition switch and starter, possibly transmission Yes, available for inspection upon request. Car has randomly stalled while in motion; ignition and starter switch have been replaced as well as microswitch panel - yet problem persists. Power steering shuts down, steering wheel becomes very difficult to turn. Have to put car in neutral, typically, and try to restart while in motion. Has happened over 100 times; replaced alternator as well. Battery was replaced, brand new, yet was drained multiple times - recharged at Autozone. Vehicle was brought to Larry H. Miller Volkswagen - was advised the problem was fixed, as well as recall repairs (microswitch), paid for the service, went to leave dealership and problem immediately happened again. Complete shut off. Would stay running a little longer while in neutral or AC on. When the vehicle stalls the only light that comes on is the battery light. All other lights and systems work. Ran diagnostic codes through personal mechanic, friend, and dealership... Code states "Key/Ignition/Computer" but unsure what specifically. The 2011 Volkswagen Jetta also does not have the original key fob. May be improper programming? Continued to research all other recalls, services have been completed and yet the problem persists.
NHTSA complaint #11615800 — an unverified report by a vehicle owner.
Tucson, AZ
ELECTRICAL SYSTEM
Component/System Failure/Malfunction: ignition switch and starter, possibly transmission Yes, available for inspection upon request. Car has randomly stalled while in motion; ignition and starter switch have been replaced as well as microswitch panel - yet problem persists. Power steering shuts down, steering wheel becomes very difficult to turn. Have to put car in neutral, typically, and try to restart while in motion. Has happened over 100 times; replaced alternator as well. Battery was replaced, brand new, yet was drained multiple times - recharged at Autozone. Vehicle was brought to Larry H. Miller Volkswagen - was advised the problem was fixed, as well as recall repairs (microswitch), paid for the service, went to leave dealership and problem immediately happened again. Complete shut off. Would stay running a little longer while in neutral or AC on. When the vehicle stalls the only light that comes on is the battery light. All other lights and systems work. Ran diagnostic codes through personal mechanic, friend, and dealership... Code states "Key/Ignition/Computer" but unsure what specifically. The 2011 Volkswagen Jetta also does not have the original key fob. May be improper programming? Continued to research all other recalls, services have been completed and yet the problem persists.
NHTSA complaint #11615800 — an unverified report by a vehicle owner.
Albuquerque, NM
ENGINE
EGR is getting stuck open / closed
NHTSA complaint #11609555 — an unverified report by a vehicle owner.
Virginia Beach, VA
ELECTRICAL SYSTEM
The contact owns a 2011 Volkswagen Jetta. The contact stated that the horn was inoperable while driving. The contact stated that the vehicle was taken to an independent mechanic, where the horn was replaced several times; however, the failure persisted. Additionally, the contact stated that the alarm system was inoperable. The vehicle was taken to the dealer, where it was determined that the failure was related to the electrical system. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 11V196000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11604268 — an unverified report by a vehicle owner.
Mascoutah, IL
SUSPENSION
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
NHTSA complaint #11594711 — an unverified report by a vehicle owner.
Mascoutah, IL
ELECTRICAL SYSTEM
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
NHTSA complaint #11594711 — an unverified report by a vehicle owner.
Mascoutah, IL
ENGINE
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
NHTSA complaint #11594711 — an unverified report by a vehicle owner.
Alta Loma, CA
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine stalls intermittently while driving as listed in a recall for 2011 VW Jettas. How was your safety or the safety of others put at risk? I was at risk of an accident when the car stalls while driving on the road and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ontario Volkswagen dealership has been able to see the car intermittently stalling while being serviced. I took the car to the Volkswagen dealership and asked them to contact corporate for a solution to the problem. They replaced 2 sensors and the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appear prior to engine stalling.
NHTSA complaint #11587738 — an unverified report by a vehicle owner.
Glade Spring, VA
AIR BAGS
Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.
NHTSA complaint #11586964 — an unverified report by a vehicle owner.
Glade Spring, VA
ELECTRICAL SYSTEM
Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.
NHTSA complaint #11586964 — an unverified report by a vehicle owner.
Glade Spring, VA
SERVICE BRAKES
Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.
NHTSA complaint #11586964 — an unverified report by a vehicle owner.
Richardson, TX
ELECTRICAL SYSTEM
The contact owns a 2011 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle shut off without warning. The contact initially linked the failure to a defective battery and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 11V196000 (Electrical System) which was then linked to the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was then taken to the dealer where it remained. The vehicle was not repaired. The failure mileage was unknown.
NHTSA complaint #11581678 — an unverified report by a vehicle owner.
Marietta, OH
UNKNOWN OR OTHER
Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.
NHTSA complaint #11571769 — an unverified report by a vehicle owner.
Marietta, OH
STRUCTURE:BODY
Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.
NHTSA complaint #11571769 — an unverified report by a vehicle owner.
Marietta, OH
ELECTRICAL SYSTEM
Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.
NHTSA complaint #11571769 — an unverified report by a vehicle owner.
Cypress, TX
ENGINE
I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it
NHTSA complaint #11569118 — an unverified report by a vehicle owner.
Cypress, TX
FUEL/PROPULSION SYSTEM
I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it
NHTSA complaint #11569118 — an unverified report by a vehicle owner.
Garden Grove, CA
AIR BAGS
Volkswagen Jetta NAR trouble code B116829 Volkswagen Jetta NAR trouble code 00778 Volkswagen Jetta NAR trouble code P1698 Car codes triggered after servicing in VW dealership.
NHTSA complaint #11566114 — an unverified report by a vehicle owner.
Garden Grove, CA
STEERING
Volkswagen Jetta NAR trouble code B116829 Volkswagen Jetta NAR trouble code 00778 Volkswagen Jetta NAR trouble code P1698 Car codes triggered after servicing in VW dealership.
NHTSA complaint #11566114 — an unverified report by a vehicle owner.
Chicago, IL
UNKNOWN OR OTHER
Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.
NHTSA complaint #11558215 — an unverified report by a vehicle owner.