2013 Volkswagen Passat airbag problems

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags). The contact called the three closest dealers but no assistance with transporting the vehicle or offering an alternative option for repair was provided. The manufacturer was also notified of the failure and refused to help. While requesting to speak with a manager, the contact was informed that a supervisor would provide the same response. The contact feared for her safety while driving the vehicle. The vehicle was not repaired.

NHTSA complaint #11755868 — an unverified report by a vehicle owner.

AIR BAGS

My airbag light is on, steering wheel controls don’t work, and my horn doesn’t work. Safety is put at risk because the airbag won’t deploy if needed, won’t be able to think in case someone can’t see me.

NHTSA complaint #11693057 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11692331 — an unverified report by a vehicle owner.

AIR BAGS

My vehicle has an open Takata airbag recall with recall number 69E6. I have been placed on a waiting list at nearby dealerships for over 6 months. Each time I contact the dealerships, I am told to wait and call back in another month. No proactive communication has been provided and no remedy has been scheduled despite repeated follow-ups. The vehicle continues to display an airbag error light indicating an active safety hazard. The manufacturer has not provided a repair appointment, loaner vehicle, or any timeline for when the safety recall remedy will be available. This extended delay poses a serious risk given the known dangers of defective Takata airbags.

NHTSA complaint #11691269 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11688321 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

NHTSA complaint #11688199 — an unverified report by a vehicle owner.

AIR BAGS

I've been waiting almost a year for an airbag recall replacement and still can't get an appointment anywhere because it's out of stock. I'm driving around with a air bag that can kill me. How long do I need to wait until something happens.

NHTSA complaint #11688264 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11687889 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light was unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,770.

NHTSA complaint #11687971 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11686868 — an unverified report by a vehicle owner.

AIR BAGS

Drivers airbag is not operational because of defective clock spring

NHTSA complaint #11684314 — an unverified report by a vehicle owner.

AIR BAGS

My 2013 VW Passat SE did have a recall on the airbag in the past. I brought it to the VW dealership & had it fixed. Now it suddenly came on again. Maybe they never fixed it properly.

NHTSA complaint #11683987 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11681549 — an unverified report by a vehicle owner.

AIR BAGS

Recall still not complete and no date from Volkswagen on when the repairs will be done. I have been working with VW for 3 weeks to arrange getting a loaner car (no date of when this will be available either).

NHTSA complaint #11681551 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the manufacturer but received no response. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11676230 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that to order the part for the recall repair, the contact needed to get a loaner vehicle; however, if the contact refused, he would wait longer for the recall part to be ordered. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11675383 — an unverified report by a vehicle owner.

AIR BAGS

2013 Volkswagen Passat [XXX] I received a recall notice for the Takata driver airbag inflator in 2016, and as of July 2025, I am still being told by Volkswagen that the repair is “Not Yet Available” and will not be until September 2025. This means I will have waited over 9 years for a critical safety repair. I live in Texas, a region identified by NHTSA as high-risk for airbag explosion due to heat and humidity. I’m requesting NHTSA’s assistance in holding Volkswagen accountable for this delay and in compelling the manufacturer to provide a safe alternative or transportation accommodation immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11674064 — an unverified report by a vehicle owner.

AIR BAGS

Manufacturer Recall Number 69EG NHTSA Recall Number 24V834 This recall was announced in October and I have been calling the dealership every month since then to have it repaired. They've said the part is on backorder with no estimate on when it will come in. It's been almost a year and I am anxious every time I drive my car that my airbag could explode resulting in injury. If a recall can result in DEATH, shouldn't it be repaired in under a year? It's heat sensitive and it gets over 100 degrees where I live, which is even hotter in the vehicle.

NHTSA complaint #11671949 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11669650 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The air bag warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

NHTSA complaint #11669112 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11668920 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11668721 — an unverified report by a vehicle owner.

AIR BAGS

See attached document for complaint.

NHTSA complaint #11668069 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .

NHTSA complaint #11666502 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was referred by the dealer to the NHTSA Hotline for assistance. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11665283 — an unverified report by a vehicle owner.

AIR BAGS

We just purchased this vehicle for my daughter and when I called the manufacturer about scheduling to perform Recall # 24V834 they said the parts were on back order. I asked when they may have the parts and they claimed they didn't know, but the recall wasn't something I would have to worry about unless the air bag light came on. I asked what if in an accident and the air bag deploys would it cause harm and they said it wouldn't. I am not so sure considering the safety risk was an inflator explosion that may result in sharp metal fragments striking the driver or occupants resulting in serious injury or death. The manufacturer claimed that they type the recalls up in a scary way to scare you into getting the recall done. This is not enough for me when it comes to my young daughter or any passengers safety in the car. I contacted the VW dealer in Fate TX and that is the best place for us to get the recall done. I am requesting that something to be done to expedite this part or parts for my daughters vehicle to get this recall completed in a timely manner before something bad happens. Thank you!

NHTSA complaint #11664788 — an unverified report by a vehicle owner.

AIR BAGS

Have not had the recall addressed

NHTSA complaint #11664619 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11663991 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and informed the contact that the part was currently on back order. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11663781 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted, and the contact was informed that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11662139 — an unverified report by a vehicle owner.