2012 Volkswagen Passat airbag problems

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags). The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, but the dealer refused to perform the repair until the contact paid for a diagnostic test for an internal communication error code. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 185,000.

NHTSA complaint #11754408 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bags warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11692378 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (AIR BAGS); however, the part to do the recall repair was not yet available. The air bag warning light illuminated and remained illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11689492 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11687307 — an unverified report by a vehicle owner.

AIR BAGS

I received a a notice of recall from Volkswagen for my airbag. In my 2012 Passat. I made an appointment with AutoNation Mall of Georgia Volkswagen service department for repair. I brought my car in on my appointment date and was informed upon my arrival that there is a back order of these airbags. Their recall says that the airbag May deploy at any time due to temperature and or humidity changes. I was not given a solution for repair, just told" the tariffs have impacted the arrival of the airbags for this recall. " This is not the first time this has happened to my vehicle. I've even had to pay out of pocket to get the airbag replaced because Volkswagen did not have the part in stock. At this point I'm frustrated and feel that my safety is being put at risk.

NHTSA complaint #11680844 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS). The dealer was contacted; however, the contact was informed that parts were available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts not being made available. The contact had not experienced a failure. The VIN was not available.

NHTSA complaint #11679945 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact stated that soon after an unknown air bag recall repair was performed on the vehicle, the air bag warning light illuminated intermittently. The dealer was notified of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11672668 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11670227 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

NHTSA complaint #11668090 — an unverified report by a vehicle owner.

AIR BAGS

I have contacted VW repeatedly to have recall service and I have been advised that no parts, due to tariffs..even prior to tariffs.. I can’t inspect my car and my registration will be suspended.. I am also concerned about my safety..

NHTSA complaint #11666890 — an unverified report by a vehicle owner.

AIR BAGS

Hello, I received a letter in the mail in December about safety recall 69E6 Driver Frontal Airbag Inflator. I contacted two separate VW dealers since then and both said they would get back to me and now we are almost in June and it is my family's main transportation vehicle and I have two babies under [XXX] and with the temperatures rising more and more it's extremely stressful when my wife and daughters are in the car with me. If we can please resolve this problem as soon as possible I would be so grateful. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11662275 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (Air Bags); however, the part to do the recall repair was unavailable, and was on national backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was on a national back order. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11662332 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11662110 — an unverified report by a vehicle owner.

AIR BAGS

Received Important Safety Recall letter dated December 2024 from VW. NHTSA: 24V834. Safety Recall 69EG. Today is May 16th, 2025. Dealers have no parts, BUT this is a safety recall. How can this be remedy asap, before accidents occurs? No ETA as to when parts are available according to 2 dealership I've contacted. Thank you for your help.

NHTSA complaint #11661492 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 18V148000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. After contacting other dealers in the area, the contact was informed that parts were not available for the recall repair. Parts distribution disconnect.

NHTSA complaint #11659694 — an unverified report by a vehicle owner.

AIR BAGS

I've repeatedly tried to contact manufacturers about this recall in which they state they will call back and never due , i feel this is a immediate problem and should be fixed due to it may cause harm or death

NHTSA complaint #11649841 — an unverified report by a vehicle owner.

AIR BAGS

I have recall on my vehicle for driver frontal airbag. I contactes both my local dealerships and VW USA. I have been told that the part needed in on backorder and they have no ETA for availablity. I feel extremely unsafe driving a car with malfunctioned driver airbag which may explode any time and cause fatal injuries. I asked VW to provide me a loaner or to reimburse me for rental but they didn’t accept.

NHTSA complaint #11648397 — an unverified report by a vehicle owner.

AIR BAGS

The manufacturer and their authorized dealer have been unable to fix this for me. VW Customer Care has no answers, and my local dealer (Southpoint Volkswagon) will not have the parts until May. Basically everyone is saying there's nothing to do but wait, while there's a part of my car that could explode causing injury or death.

NHTSA complaint #11647328 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11635867 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Volkswagen Passat. The contact that the air bag warning light was illuminated, and the vehicle was taken to the dealer, where the clock spring was replaced under NHTSA Campaign Number: 15V483000 (Air Bags) in 2022; however, the failure recurred. The contact stated that the air bag warning light was illuminated while driving. Additionally, the steering wheel made an abnormal click sound, and the horn was inoperable. The dealer was notified of the failure and charged a diagnostic testing fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 145,000.

NHTSA complaint #11578352 — an unverified report by a vehicle owner.

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

The contact owns a 2012 Volkswagen Passat. The contact stated that while turning the steering wheel in either direction, there was a clicking sound was coming from the steering column. Additionally, while operating the vehicle, the air bag warning light remained illuminated, with the cruise control feature inoperable. The vehicle was taken to the local dealer who diagnosed that the clockspring was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure was repaired on two previous occasions. The manufacturer was not yet notified of the failure. The failure mileage was 120,000.

NHTSA complaint #11517807 — an unverified report by a vehicle owner.

AIR BAGS

My airbag light is on. Had a test done and it also indicated airbag problem. My car was supposedly repaired of this defect some time ago, but here we are. Also when entering my VIN for any recall; it lists defective light. Previous work done by Audi/VW of Jackson, Ms. On 12/9/22 the airbag indicator light and service light is on.

NHTSA complaint #11497112 — an unverified report by a vehicle owner.

AIR BAGS

Clock spring was replaced then went out again. Daughter now has a car with no air bag, no horn and none of the electrical working on staring wheel. We are told it will take 6 months for the part, but reading online seeing people waiting over 10 months now for the part. Dealer has no solution and says VW needs to take care of it.

NHTSA complaint #11486760 — an unverified report by a vehicle owner.

AIR BAGS

My car has had previous airbag recalls and on 09/07/22 the airbag error is now populating on my dash and is tripping up other lights on dash. I believe the same airbag issue is reoccurring again and needs immediate attention to ensure drivers lives are safe and protected.

NHTSA complaint #11484537 — an unverified report by a vehicle owner.

AIR BAGS

Error airbag message

NHTSA complaint #11483167 — an unverified report by a vehicle owner.

AIR BAGS

CLOCK SPRING FAIL AIRBAG LIGHT IS ON HORN IS NOT WORKING DANGEROUS TO DRIVE CAR LIKETHIS

NHTSA complaint #11482296 — an unverified report by a vehicle owner.

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

This car has had the clock spring recall fixed a few years ago. The replaced part has since failed (confirmed by the same dealership that replaced it). Dealership indicates this is a free warranty repair but Volkswagen has had this part on backorder for 3 months now since I've had it looked at. How are they getting away with a recall part on backorder for such an extended period of time?

NHTSA complaint #11478750 — an unverified report by a vehicle owner.

AIR BAGS

-I was parking my car in 95 degrees a hot day and an error air bag light came on on my 2012 Passat my car has never involved in a car accident I bring my car to the mechanic and it said passenger occupant detection system control module. -This is very risky to others because if the air bags fail I could have an accident I have 2 small child I don’t want my air bags deploy. This is the first time it happen to me before. 2 year ago the dealer replace a harness but the car under warranty am very scare that the air bags can deploy and have an accident.

NHTSA complaint #11476700 — an unverified report by a vehicle owner.

AIR BAGS

Car needs new clock spring. When parking vehicle and turning, hear a crack sound and airbag light came on, horn wouldn't work and none of the buttons on steering wheel work. Part is backordered and has been for a very long time. Don't know what to do as this is my son's car (age 19) and it's unsafe to drive. Also, don't want to pay a dealer $165 to run diagnostics when we are certain of the problem and know the part is not available ( was told there are over 8000 people ahead of me waiting for the part). It is unlikely we could sell the car with this problem. VW needs to do something (buy back the cars?).

NHTSA complaint #11473087 — an unverified report by a vehicle owner.