57 of the
1,249 complaints filed about the Volkswagen Routan
are about the other systems —
5% of everything owners reported.
The worst model year for it is 2010.
I bought this van just a few weeks ago. One day I was driving and all a sudden it lost power while in motion. This has happened 4xs so far. It could've resulted in the inability to stop my vehicle as the brakes are stiff after the power & engine stop working. It could've resulted in either I hit someone or someone could've hit me. My cousins husband had a town and country that did this & it was on a recall for the ignition switch failure. He's a mechanic. He has also stated what is going on is the ignition switch failure going into accessory mode while I'm driving. It's available to be inspected I just don't have the money to have it inspected at this point by a dealership.
NHTSA complaint #11624687 — an unverified report by a vehicle owner.
All electrical gauges randomly go on and off, there is a continuous beeping to go along with it, the windshield wipers will go on and off. It seems to happen more in the summer or if it’s raining. It will occasionally stall while doing this, especially in a stationary position (like at a drive through).
NHTSA complaint #11548783 — an unverified report by a vehicle owner.
NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.
NHTSA complaint #11528397 — an unverified report by a vehicle owner.
On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim. Because the claim runs by the dealership “service center” on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why? Three days later, the customer service told me by phone “it’s confidential” and they can not email me.
NHTSA complaint #11451803 — an unverified report by a vehicle owner.
referenced to recall nhsta Id no:11v-151 same issue happens on newer models, the car key ignition switch does not secure the key and that causes the car shut-down in tje middle of highway or road intermittently! ıt does not give any dashboard warning and no codes! all the lights are being gone and even ac shuts off! when ı push the key the lights come back on and the car can be turned on again. similiar problems are poster on youtube: https://youtu.be/ZESy-MnVPZs
NHTSA complaint #11427268 — an unverified report by a vehicle owner.
2010 VW Routan VIN:[XXX] We purchased the vehicle used in November of 2018. From November 2018 through early 2020, I experienced the car turning off while driving it about once every 4-6 months. When researching this issue we found that extra weight from other keys or keychains could be affecting it so we separated the car key from my house keys. This showed no improvement. From early 2020 through early 2021, the issue increased in frequency. Instead of once every 4-6 months it became once a month. And, unfortunately in the past 3 months, it has started occurring several times a week (sometimes multiple times a day). This has been a safety concern for our family and we are very nervous that this could cause a serious accident. Luckily the other vehicles around us when this occurs have been alert drivers that were able to give us the extra time to restart our vehicle. We realize that this won’t always be the case and need to get it fixed. The issues we are experiencing as outlined above are in line with the issues listed in NHTSA Campaign ID: 11V151000 for other 2010 VW Routans. However, for whatever reason, our VIN number is not included in the recall. I would like to make a formal appeal with nhtsa that our vehicle be included in this recall and that it be repaired by VW as it is quite clear that what we are experiencing is from the issue in this NHTSA Recall Campaign. We are disappointed to be in a position to fight for something to get fixed that is quite clearly caused by a defaulted part, but remain hopeful that this will be resolved in a timely manner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11425845 — an unverified report by a vehicle owner.
My 2011 VW Routan completely lost power on the freeway while driving in heavy traffic. The steering completely locked up (not lost power steering), locked up and all components died while moving. It took two people to break the steering wheel loose so that the van could be pushed out of the road by TDOT. We had the van towed and once removed from the truck it started and ran like normal. Our 3 kids were also in the van which makes the situation extremely hazardous. Previous to this, we paid $1,500 to the VW dealer to replace the TIPM unit because the van wouldn’t start on many occasions. The dealer stated that he knew Chrysler had issued a recall on their vehicles with these same issues but VW hadn’t taken any action. Other info… no dash lights are/were on. Dealer can’t seem to reproduce the issue. TDOT Officer said he’d never seen a vehicle that locked the steering while the car was in motion. This was worse than it loosing all power.
NHTSA complaint #11423178 — an unverified report by a vehicle owner.
I purchased this vehicle in March of 2015 when my vehicle shut down and rebooted itself while driving. Since 2019-present, my vehicle shuts off while driving and will restart back up maybe 5 mins, an hour or so later. The ABS, check engine, airbag, and other lights on the dashboards come on and remain on, in which, my car begins to make a beeping sound. the headlights, wipers, and sometimes my horn goes on and off by itself. When my vehicle shuts off, so does my ability to steer the wheel, it locks up. when I turn the air on in the car, my car begins to shake as well. Also, I have replaced my car battery, alternator, and starter two times this year and my vehicle still have the same issue.
NHTSA complaint #11421918 — an unverified report by a vehicle owner.
When driving for about 25 and then getting to a stop light. As I slow down and start to come to a stop the car shakes very roughly and turns right off. The first time this happened was 3 days after getting car from Carmax. It had not happened again until this week.
NHTSA complaint #11417965 — an unverified report by a vehicle owner.
INTERMITTENT STARTING - FROM WHAT I UNDERSTAND THIS VEHICLE IS BASICALLY A CHRYSLER TOWN & COUNTRY. CHYRSLER ISSUED A RECALL ON THE FAULTY TMPI FUEL PUMP RELAY BUT VW REFUSES. IS THIS ALLOWED??? IT IS THE SAME VEHICLE. IT IS NOT FAIR THAT I HAVE TO PAY TO FIX A PART THAT IS KNOWN TO BE FAULTY FROM THE START.
NHTSA complaint #11377088 — an unverified report by a vehicle owner.
CONTACTED ORLANDO VOLKSWAGEN SOUTH 5474 S. ORANGE BLOSSOM TRAIL ORLANDO FL 32839 (866) 318-7865 (407) 581-0665 HTTPS://WWW.ORLANDOVWSOUTH.COM WAS TOLD THEY DO NOT DO THE RECALL. CONTACTED DEALER IN 2015 AND NOW WITH NO REMEDY. WHEN DRIVING THE CAR WILL TURN OFF AND LOSE ALL POWER. HAS HAPPENED 10 TO 20 TIMES AND IS VERY DANGEROUS.
NHTSA complaint #11374553 — an unverified report by a vehicle owner.
THE VEHICLE LOOSES ALL POWER WHILE DRIVING. IF YOU HIT A BUMP OR TOUCH THE KEY IT CAUSES THE KEY CONNECTION TO STOP AND LOSS OF ALL POWER. HAVE TO PUT CAR IN NEUTRAL WHILE DRIVING AND RESTART IT. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE AND DRIVING ON RURAL ROADS. ALL AREAS. THIS HAS HAPPENED MULTIPLE TIMES.
NHTSA complaint #11372790 — an unverified report by a vehicle owner.
MY CAR STOPPED WORKING. THE LIGHTS WOULD COME ON BUT THE CAR WOULDN'T START. WE TEST THE BATTERY AND AULTINATOR, FUSE AND STARTER. WE COULD NOT FIND THE PROBLEM. WE RESEARCHED AND FOUND THAT THERE IS A RECALL ON THE VAN FOR THE PROBLEM. I CALLED THE VOLKSWAGEN COMPANY AND GAVE THEM MY VIN NUMBER AND THEY HAD A DEALERSHIP TO HANDLE THE PROBLEM. AFTER A FEW DAYS THEY CALLED ME AND STATED THAT THERE IS A $600.00 CHARGE FOR THE PROBLEM TO BE FIX. I TOLD THAT IT WAS A RECALL ON THE VAN BUT HE STATED THAT MY VIN NUMBER DOESN'T MATCH. THERE IS A RECALL ON THE VOLKSWAGEN ROUTAN 2010 FROM OCTOBER 2019 TO JUNE 2020. MINE IS MANUFACTURED IN APRIL 2020 WITH THE SAME IGNITION PROBLEM.
NHTSA complaint #11365704 — an unverified report by a vehicle owner.
THE CAR STARTS WHEN IT WANTS TO. IT COULD BE FINE THEN GO OUT TO START IT AND IT DOES NOT TURN OVER. BATTERY HAS BEEN REPLACED, STARTER REPLACED TWICE NOBODY CAN FIGURE OUT WHAT IS GOING ON. I SEE THIS IS VERY COMMON IN THE REVIEWS. HAS HAPPENED MULTIPLE TIMES
NHTSA complaint #11311328 — an unverified report by a vehicle owner.
VEHICLE HAS BEEN MOVING AND WILL SUDDENLY SHUT DOWN WHILE DRIVING. ALL POWER STEERING, BRAKING AND ELECTRICAL SYSTEMS GO OUT. I HAVE TO TRY TO MANUALLY SWERVE OFF THE ROAD AND PUT THE CAR IN PARK. TAKE THE KEY OUT OF THE IGNITION AND RESTART. I UNDERSTAND THAT THIS PROBLEM HAD BEEN FIXED IN 2015 UNDER A RECALL WITH THE WIN MODULE AND VW INDICATES THAT SINCE IT'S BEEN FIXED THEY ONLY OFFER A 12 MONTH WARRANTY. FOR ME TO GET A NEW WIN MODULE, THE DEALERSHIP SAID IT WOULD BE $2,000 AND A LONG ESTIMATED TIME WITHOUT THE CAR. THIS CAR IS BLUE BOOKED AS ONLY WORTH $3,500.00. THIS IS AGAIN A FAULTY PIECE THAT SHOULD BE COVERED BY THE RECALL. THE CAR ONLY HAS 75K MILES. THERE'S NO REASON TO HAVE A CAR WITH 75K MILES AND NEED TWO WIN MODULES SO FAR. I WANT THIS TO BE IN WRITING THAT WHEN I AM DRIVING ON I-95 AND MY CAR SUDDENLY STALLS AND MY 2 1/2 YEAR OLD AND 4 1/2 YEAR OLD AND MYSELF END UP IN A CASKET, IT'S BECAUSE OF THIS FAULTY PRODUCT WHICH THEY WILL NOT COVER AGAIN ON THE RECALL.
NHTSA complaint #11308290 — an unverified report by a vehicle owner.
WAS DRIVING VEHICLE IN ILLINOIS AND WAS PUSHING THE GAS BUT THE CAR WOULD NOT MOVE. FINALLY IT KIND OF JOLTED FORWARD AND STARTING MOVING BUT IN A JERKY KIND OF WAY. BROUGHT IT FOR A DIAGNOSTIC TEST THEY SAID IT WAS A WARRANT ISSUE TAKE IT THE THE DEALER. DID THAT THEY SAID IT WAS NOT UNDER WARRANT AND I PAID 1000 BUCKS TO GET IT FIXED SO I THOUGHT. HAPPENED AGAIN AND WENT BACK AND THEY SAID IT WILL NOT DO IT SO IT IS FINE. DROVE TO ARIZONA TO MOVE HERE AND AFTER A WEEK OF BEING HERE HAPPENED AGAIN. HUSBAND DROVE IT TO THE DEALERSHIP 3 TIMES, THE FIRST TIME THEY SAID THEY COULD NOT FIX IT. 2ND TIME SAID IT WAS A KNOWN RECALL THEY COULD NOT GET THE CODE FROM CORPORATE, 3RD TIME SAME EXCUSE. AND NOW TRYING AGAIN AND THEY KEEP SAYING THEY CAN NOT GET THE CODE FROM CORPORATE. IT IS A PCM SOFTWARE RECALL.
NHTSA complaint #11297883 — an unverified report by a vehicle owner.
STATIONARY-WILL NOT START. THE VAN WILL RANDOMLY NOT START. THE LIGHTS COME ON BUT THE ENGINE DOESN'T START. WE'VE HAD SEVERAL PARTS REPLACED WHEN VW GUESSES WHAT IT COULD BE, AND STILL HAVE THE PROBLEM. I'VE BEEN STRANDED MANY TIMES, HAD THE CAR TOWED, AND THEN VOLKSWAGEN CANNOT FIND A PROBLEM TO FIX BECAUSE THERE IS NO CODE. WE HAD THE ENTIRE TIPM MODULE REPLACED AND STILL HAVE ISSUES WITH RANDOM NONSTARTS. WE TOOK IT TO 2 VOLKSWAGEN DEALERS WHO CANNOT LOCATE A PROBLEM, JUST GUESSING. WE HAD OUR OWN MECHANIC REPLACE SOME CORRODED WIRES, AND STILL NOT FIXED. EXTREMELY FRUSTRATING. WE HAVE FOUR CHILDREN AND TO BE STRANDED SEVERAL TIMES, NEEDING A TOW, IS AWFUL. VOLKSWAGEN IS NOT HELPFUL. WE HAVE TAKEN VIDEOS OF THE NONSTARTS JUST TO PROVE THAT THIS HAPPENS. THE TOW TRUCK DRIVER ALSO TRIED TO START THE VAN. IT MAY START AGAIN AFTER TRYING FIVE MINUTES LATER, OR IT MAY NEED TO SIT OVERNIGHT. WINTER, SUMMER, HOT AND COLD, IT STILL HAPPENS. I'VE DEVELOPED SEVERE STRESS OVER THIS AND WE OWE TOO MUCH TO JUST TRADE IT IN. I DO NOT DRIVE IT UNLESS I HAVE TO DUE TO BEING SCARED IT MAY NOT START. PLEASE RECALL THIS VIN. IT IS A LEMON!
NHTSA complaint #11297391 — an unverified report by a vehicle owner.
CAR ELECTRICAL SYSTEM GOES CRAZY, SPEEDOMETER NEEDLE GOES CRAZY. RADIO TURNS OFF AND ON, THEN THE VEHICLE TURNS OFF COMPLETELY. IT TURNS ON AFTER. SOMETIMES ALL THIS HAPPENS BEFORE TURNING OFF, SOMETIMES IT TURNS OFF SUDDENLY WITH NO WARNING. HAVE SPENT A LOT OF MONEY TRYING TO FIX ISSUE WITH NO LUCK. DRIVING IT MAKES ME VERY NERVOUS BUT I CAN'T CHANGE CARS RIGHT NOW. IT HAS HAPPENED BOTH ON SMALL STREETS AND HIGHWAY IN MOTION.
NHTSA complaint #11290284 — an unverified report by a vehicle owner.
IT TURNS ON ALL THE LIGHTS ON THE DASHBOARD SAYING IT NEEDS AUTO ASSIST SERVICE THERE IS NO PROBLEM WITH IT THE DEALER CANNOT TAKE CARE OF IT BECAUSE THEY DON'T TAKE CARE OF VOLKSWAGEN ROUTAN NO MORE
NHTSA complaint #11289194 — an unverified report by a vehicle owner.