61 of the 1,249 complaints filed about the Volkswagen Routan are about the fuel system — 5% of everything owners reported. The worst model year for it is 2011.
61
Complaints
5%
Share of all complaints
1
Crashes
0
Fires
FUEL/PROPULSION SYSTEM
Car has issues starting as if fuel pump isnt coming on... also vehicle shut down in middle of driving down highway would not restart
NHTSA complaint #11483423 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.
NHTSA complaint #11446236 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Hi - I have a 2010 VW Volkswagen that has an issue with headlights intermittently working, which is very hazardous and also the windshield wipers randomly turn on and the car was intermittently starting (now won’t start at all since 7/18/2021) among other things. Car appears to not be starting due to fuel relay with TIPM. The intermittent headlights is very dangerous but corrects itself in a few days so mechanics haven’t been able to figure it out. This car is related to the several Chrysler models from 2010-2014 (it states Chrysler on various parts of my VW Routan) that had a recall for issues with the TIPM box, which appears to be the issue with my vehicle. As far as I can tell the same recall was not issued for the Routan. Why? I’ve found many similar descriptions of Routan owners that have had the same issues I have and these go back to the TIPM. Will there be a recall? There is one of many links detailing people with the same issues/concerns. https://www.change.org/p/matthias-mueller-volkswagen-of-america-volkswagen-of-america-recall-the-routan-due-to-a-major-safety-issue my Vin is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11425756 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
VEHICLE HAS EXPERIENCED STALLING, ENGINE SHUTDOWN, AND DIFFICULTY STARTING MULTIPLE TIMES. ENGINE HAS NOW STALLED MORE FREQUENTLY AT BOTH LOW SPEEDS AND WHILE DRIVING ON HIGHWAY. EACH TIME, RPM'S HAVE GONE TO ZERO AND IT'S COMPLETELY LOST POWER TO STEERING. I'VE HAD TRY AND COAST/NAVIGATE SAFELY TO SIDE OF ROAD, BERM, ETC., STOP, AND RESTART THE VAN. AT TIMES THE DASH LIGHTS WILL FLASH, OTHER TIMES THERE IS NO INDICATION THAT A FAILURE HAD OCCURRED, JUST NO POWER/RPMS. NO CHECK ENGINE LIGHT REMAINS, NO CODES DISPLAYED, NOTHING. THE LOCAL VOLKSWAGEN DEALER WILL NOT EVEN ADDRESS THE ISSUE AS THEY DEEM IT A "CHRYSLER PROBLEM". WE NOW TAKE IT TO AN INDEPENDENT MECHANIC AND REPLACED THE CRANKSHAFT & CAMSHAFT POSITION SENSORS, KEY FOBS, BATTERY, AND HAVE DONE ALL PREVENTATIVE MAINTENANCE. THE PROBLEM STILL REMAINS. THERE ARE SIMILAR COMPLAINTS (VW, CHRYSLER, & DODGE) FOR THIS EXACT ENGINE & SYMPTOMS THAT MAY BE RELATED TO THE TIPM, THE MAIN CONTROL MODULE. THIS IS A VERY SERIOUS SAFETY ISSUE AS IT RANDOM AND CAUSES A COMPLETE SHUTDOWN OF VEHICLE WHILE IN MOTION AND LOSS OF OPERATOR CONTROL.
NHTSA complaint #11360225 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. I RECENTLY PURCHASED MY VAN FROM A USED CAR DEALER IN NEW JERSEY WHO NEGLECTED TO EVEN INFORM ME THAT THIS WAS A KNOWN ISSUE EVEN THOUGH I INFORMED THEM THAT I'D BE DRIVING THE CAR CROSS COUNTRY. WHEN I WAS IN GEORGIA THE CAR STARTED CRANKING, BUT WOULDN'T START AND IT HAS HAD THIS SAME INTERMITTENT ISSUE SINCE I ARRIVED IN FL. IT TOOK A WHILE FOR US TO FIGURE OUT WHAT WAS EVEN WRONG WITH IT BECAUSE WHEN THE AUTO SHOP RAN A DIAGNOSTIC, NO CODES WERE RETURNED. HOWEVER, WHEN THEY FINALLY GOT THE ISSUE TO OCCUR AGAIN, THEY FOUND THAT TAPPING ON THE FUEL RELAY MODULE IN THE TIPM WOULD ALLOW THE CAR TO START. THEY ADVISED TO TAKE IT TO CHRYSLER BECAUSE IT'S ACTUALLY A CHRYSLER VAN UNDER THE HOOD. WHEN I CALLED CHRYSLER, THEY TURNED ME AWAY BECAUSE THE VIN IS FOR A VW. WHEN I CALLED VW, THEY SAID NO RECALL EXISTED FOR THIS VAN EVEN THOUGH IT'S THE SAME ISSUE. SO, I'M ASKING THAT A RECALL ALSO BE DONE ON 2011 VW ROUTAN'S SINCE THEY ARE EXPERIENCING THE EXACT SAME DANGEROUS ISSUE CALLED OUT IN THE CHRYSLER RECALL. LASTLY, I EXPERIENCED THIS ISSUE BOTH WHILE THE CAR WAS STATIONARY AND WHILE IT WAS ON THE HIGHWAY.
NHTSA complaint #11344079 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
WHEN CAR IS RUNNING, EITHER IN PARK OR DRIVE, THE ENGINE CUTS OUT. WE MUST WAIT 30 SEC TO RESTART. IT WILL THEN RESTART. THIS ACTION HAPPEND BOTH WHEN THE CAR IS IN PARK AND DRIVE. THE ACTION HAPPENED ONCE IN OUR DRIVEWAY AND ONCE COMING OUT OF A CARRY OUT DRIVEWAY.
NHTSA complaint #11342789 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
HARD START CAUSED BY FUEL PUMP NOT ENGAGING. ENGINE SHUTDOWN AT STOPLIGHTS. ISSUE WITH FUEL PUMP RELAY. FUEL PUMP RELAY IS FULLY INTEGRATED AND IS COSTLY TO REPLACE. VOLKSWAGEN DOES NOT SUPPORT THE VEHICLE AND CHRYLSTLER WHO MADE THE VEHICLE DOES NOT HAVE THE FIRMWARE TO CORRECT THE ISSUE.
NHTSA complaint #11340223 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
2011 VOLKSWAGEN ROUTAN ENGINE WILL UNEXPECTEDLY SHUT DOWN DURING NORMAL DRIVING CONDITIONS, RESULTING IN NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES. THIS OCCURS AT ANY SPEED AND IN ANY DRIVING CONDITION FROM STATIONARY IDLING UP TO HIGHWAY SPEEDS. THIS HAS OCCURRED MULTIPLE TIMES WITH THIS VEHICLE.*DT*DT*DT*JB
NHTSA complaint #11301548 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S SON WAS ATTEMPTING TO PULL THE VEHICLE INTO THE DRIVEWAY, IT SUDDENLY STALLED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE FUEL PUMP. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE CERTIFIED MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11281081 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY CAR WILL CRANK BUT NOT START. AFTER SEVERAL TRIES IF YOU USE THE KEY FOB YOU CAN GET IT TO START. I HAVE THE CAR LOOKED AT BY TWO TECHNICIANS WHO ADVISED THAT MY VEHICLE WAS MADE BY CHRYSLER EVEN THOUGH IT'S A VOLKSWAGEN AND THAT THIS IS A KNOWN PROBLEM WITH CHRYSLER DODGE VANS FROM 2011 AND 2012 THE PROBLEM THEY TELL ME IS WITH THE FUEL PUMP RELAY THAT WILL NEED TO BE INSTALLED
NHTSA complaint #11277676 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON SO I HAD THE CODE CHECKED IT INDICATED THAT O2 SENSORS NEEDED REPLACED THEN THE CODE INDICATED A CYLINDER 4 MISFIRE? IHAVE REPLACED THE IGNITION COIL PACK, CHECKED CYLINDER COMPRESSION, CHANGED SPARK PLUGS AND FUEL INJECTOR AND I STILL HAVE THE PO304 CODE ENGINE MISFIRE CYLINDER #4??? I AM SO FRUSTRATED WHAT ELSE COULD I BE MISSING TO CLEAR THIS CODE ISSUE?
NHTSA complaint #11221448 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED HATFIELD VOLKSWAGEN (1495 AUTO MALL DR, COLUMBUS, OH 43228, (855) 627-5215) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO A FUEL PUMP RELAY FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11220888 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE STREET. THE CONTACT COULD NOT GUIDE THE VEHICLE TO THE SIDE OF THE ROAD AND HAD TO ACTIVATE THE HAZARD LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME AFTER WAITING FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT SPOKE WITH AN UNKNOWN VOLKSWAGEN DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THIS MODEL VEHICLE WAS CURRENTLY MADE FROM CHRYSLER. THE CONTACT WAS WAITING TO HEAR BACK FROM THE INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #11183914 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TIPM MODULE ISSUE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES. ALSO THE FUEL PUMP RUNS WITHOUT CAR TURNED ON. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THE NEW TIPM AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. SO I ALSO REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START. SO I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMENT TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! ITS TRULY ABSURD THAT VW WILL NOT CREATE A RECALL FOR THE TIPM AS CHRYSLER DID.
NHTSA complaint #11183238 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I WAS IN A PARKING LOT VAN WOULD NOT START. IT WOULD TURN OVER AN CRANK AGAIN AND AGAIN WHEN ATTEMPTING TO START, BUT THE ENGINE WOULD NOT RUN. TOW TRUCK DRIVER WAS ABLE TO START IT BY REMOVING PUSH START AND USING KEY FOB, BUT HAD TROUBLE GETTING IT STARTED AGAIN UNLOADING AT VW DEALERSHIP. THE VW DEALER FIST SAID IT WAS THE FUEL PUMP, THEN SAID THAT THE FUEL PUMP RELAY IN THE TIPM WAS BAD AND WAS BURNING OUT THE FUEL PUMP. THE FUEL PUMP RELAY IS INTEGRATED INTO THE TIPM AND CAN'T BE REPLACED WITHOUT REPLACING TIPM. THE TIPM NOT COVERED UNDER WARRANTY. CURRENTLY WAITING ON VW DEALER TO FIND DODGE/CHRYSLER FUEL RELAY BYPASS CABLE KIT THAT FIT MY VIN. IN THE MEANTIME, THE VW DEALER HAS INSTALLED A TEMPORARY JUMPER TO POWER THE FUEL PUMP WHILE THE VEHICLE IS TURNED ON. I FEEL FORTUNATE THAT RELAY/FUEL PUMP FAILURE DID NOT OCCUR WHILE DRIVING, BUT I FEEL THAT VW SHOULD HAVE KNOW ABOUT THIS ISSUE AND BEEN PROACTIVE TO RESOLVE IT GIVEN THAT DODGE HAS ALREADY HAD RECALLS ON THE TIPM THAT IS USED IN THE ROUTAN. I'M ALSO CONCERNED ABOUT THE SAFETY OF THE TEMPORARY FIX THE VW DEALER HAS IMPLEMENTED TO KEEP THE VEHICLE DRIVE-ABLE WHILE SEARCH FOR THE RIGHT RECALL KIT FROM DODGE. IF THAT CAN'T FIND THE KIT, THEN I WILL HAVE TO LIVE WITH A POTENTIALLY UNSAFE WORKAROUND OR PAY $1000+ TO REPLACE THE TIPM, WHICH CLEARLY HAD A MANUFACTURING DEFECT THAT COULD HAVE POTENTIALLY CAUSED THE VEHICLE TO STOP RUNNING WHILE DRIVING ON THE ROAD.
NHTSA complaint #11155589 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY 2011 VW ROUTAN, WILL HAVE A LOT OF TROUBLE STARTING UP, TOOK IT TO THE DEALERSHIP AND THE TIPM NEEDS TO BE REPLACE, WHICH IS A COMMON PROBLEM FOR THIS CAR,
NHTSA complaint #11151328 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY TIPM MODULES OF THE CAR IS CAUSING A LOTS OF PROBLEMS AND THAT HAS AFFECTED MY FUEL PUMP, BATTERY, AND STARTER.I HAVE TO REPLACE A NEW FUEL PUMP,A NEW BATTERY AND A NEW STARTER AND STILL THE SAME PROBLEM IS STILL PERSISTING.
NHTSA complaint #11150748 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
FUEL PUMP RUNS WITHOUT CAR TURNED ON. THE MOPAR TIPM MODULE IN THIS CAR IS A CHRYSLER PART THAT CHRYSLER RECALLED ON 2011 ROUTAN BUT VW DOES NOT HONOR THIS RECALL. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THIS PART AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. OUR CAR WAS IN THE DRIVEWAY AND FUEL PUMP WAS RUNNING WITH CAR TURNED OFF ALL NIGHT. ALSO WHEN HUSBAND DRIVING IT, CAR WOULD SUDDENLY SLOW.
NHTSA complaint #11099912 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MILEAGE 106,000 2012 ROUTAN BUT ISSUES HAVE BEEN PRESENT SINCE PURCHASE AT 96000. VEHICLE STALLED AND LOST ALL POWER APPROACHING STOP LIGHT. VEHICLE HAS STARTING PROBLEMS AS WELL, WILL NOT REACT TO START COMMAND. THE AFOREMENTIONED OCCURENCES ARE RANDOM AND MOST LIKELY RELATED TO TIPM WHICH IS WELL KNOWN DEFECT AT CHRYSLER AND ACTUALLY WAS RECALLED BUT NOT BY VW. IN ADDITION ISSUES WITH CAM/CRANKSHAFT SENSOR AND MISFIRE FAULT CODES. NHTSA HAS ALLOWED VOLKSWAGON TO SWEEP AND HIDE THE TIPM ISSUE UNDER THE RUG, MEANWHILE CHRYSLER AND DODGE ADDRESSED THE DEFECTIVE PART A PART WHICH IS ALSO IN THE ROUTAN AS WELL. STALLING AND LOSING POWER RANDOMLY IS A POTENTIAL "DEATH" EVENT. CAN'T BELIEVE THEY HAVEN'T RECALLED THIS. WHERE IS THE REGULATION??
NHTSA complaint #11078248 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START; TOWED TO GARAGE FOR DIAGNOSIS. ONE MECHANIC WAS ABLE TO START IT AND ANOTHER NOT. COMPUTER DIAGNOSIS CAN'T FIND THE ISSUE. I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMTHE TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! THANKFULLY THE VAN WAS IN PARK WHEN IT REFUSED TO START.
NHTSA complaint #11056826 — an unverified report by a vehicle owner.