Owners have filed 103 complaints
about the 2000 Volvo 770 with NHTSA between 2000 and 2002.
The largest single group is the suspension.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 53
Against the median year of the Volvo 770. 50 means typical for this
model; 100 means roughly double.
Severity — 75
14.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Gasoline
825.8%
Manual Transmission
619.4%
Engine
412.9%
Reservoir/Tank
39.7%
Diesel
39.7%
Control Unit/Module
39.7%
Connection
26.5%
Rearview Mirrors/Devices
26.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2000peak 31Oct 2002
NHTSA investigations into the 2000 Volvo 770
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA02021Opened 6 Sep 2002Closed 6 Nov 2003SUSPENSION
FRONT SUSPENSION U-BOLTS LOOSEN OR BREAK
ODI'SINVESTIGATION DID NOT FIND ANY EVIDENCE THAT LOOSE OR BROKENFRONT SUSPENSION U-BOLTS HAVE CAUSED OR CONTRIBUTED TO ANY CRASHES OR NEAR MISS EVENTS.SEE THE ATTACHED ENGINEERING ANALYSISREPORT FOR FULL TECHNICAL DETAILS.* 1996/1997 BUILT VEHICLES ARE DESIGNATED BY VOLVO AS 1998 MODEL YEAR.
PE01040Opened 3 Dec 2001Closed 26 Mar 2002ELECTRICAL SYSTEM
SLEEPER BERTH FIRES
PE01041Opened 3 Dec 2001Closed 14 Jun 2002STEERING
STEERING GEARBOX OR U-JOINT
PE01042Opened 3 Dec 2001Closed 6 Sep 2002STEERING
STEERING AXLE U-BOLT
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Goodletsville, TN1 injured
WHEELS
IN THE FIRST WEEK OF OWNERSHIP, THE SEALS IN THE FRONT WHEELS BEGAN LEAKING, THEN ABOUT 9 MONTHS LATER WHILE DRIVING, THERE WAS A GRINDING NOISE AND A BUMP FROM THE FRONT END, CONSUMER PULLED OVER AND SAW NOTHING, SO HE STARTED UP THE VEHICLE AND HIT THE GAS, THE STEERING WAS GONE AND CONSUMER LOST CONTROL OF THE VEHICLE WHICH WENT INTO A DITCH AND ENDED UP TIPPING OVER, CONSUMER SAW THAT THE WHEEL WAS SHEARED OFF CLEAN ON THE INSIDE, CONSUMER STATED THERE WAS A PROBLEM WITH THE AXLE WEIGHT, HOWEVER VOLVO STATES THIS HAD NOTHING TO DO WITH THE ACCIDENT, CONSUMER WAS INJURED IN ACCIDENT AND VOLVO HAS SINCE REPOSESSED THE VEHICLE, THE OWNERS ADDRESS MAY NOT BE CORRECT, IT WAS STAMPED OVER. *SLC
NHTSA complaint #565067 — an unverified report by a vehicle owner.
Goodletsville, TN1 injured
STEERING
IN THE FIRST WEEK OF OWNERSHIP, THE SEALS IN THE FRONT WHEELS BEGAN LEAKING, THEN ABOUT 9 MONTHS LATER WHILE DRIVING, THERE WAS A GRINDING NOISE AND A BUMP FROM THE FRONT END, CONSUMER PULLED OVER AND SAW NOTHING, SO HE STARTED UP THE VEHICLE AND HIT THE GAS, THE STEERING WAS GONE AND CONSUMER LOST CONTROL OF THE VEHICLE WHICH WENT INTO A DITCH AND ENDED UP TIPPING OVER, CONSUMER SAW THAT THE WHEEL WAS SHEARED OFF CLEAN ON THE INSIDE, CONSUMER STATED THERE WAS A PROBLEM WITH THE AXLE WEIGHT, HOWEVER VOLVO STATES THIS HAD NOTHING TO DO WITH THE ACCIDENT, CONSUMER WAS INJURED IN ACCIDENT AND VOLVO HAS SINCE REPOSESSED THE VEHICLE, THE OWNERS ADDRESS MAY NOT BE CORRECT, IT WAS STAMPED OVER. *SLC
NHTSA complaint #565067 — an unverified report by a vehicle owner.
Goodletsville, TN1 injured
SUSPENSION
IN THE FIRST WEEK OF OWNERSHIP, THE SEALS IN THE FRONT WHEELS BEGAN LEAKING, THEN ABOUT 9 MONTHS LATER WHILE DRIVING, THERE WAS A GRINDING NOISE AND A BUMP FROM THE FRONT END, CONSUMER PULLED OVER AND SAW NOTHING, SO HE STARTED UP THE VEHICLE AND HIT THE GAS, THE STEERING WAS GONE AND CONSUMER LOST CONTROL OF THE VEHICLE WHICH WENT INTO A DITCH AND ENDED UP TIPPING OVER, CONSUMER SAW THAT THE WHEEL WAS SHEARED OFF CLEAN ON THE INSIDE, CONSUMER STATED THERE WAS A PROBLEM WITH THE AXLE WEIGHT, HOWEVER VOLVO STATES THIS HAD NOTHING TO DO WITH THE ACCIDENT, CONSUMER WAS INJURED IN ACCIDENT AND VOLVO HAS SINCE REPOSESSED THE VEHICLE, THE OWNERS ADDRESS MAY NOT BE CORRECT, IT WAS STAMPED OVER. *SLC
NHTSA complaint #565067 — an unverified report by a vehicle owner.
Portland, ORFire
ELECTRICAL SYSTEM:WIRING
EXPERIENCED PROBLEMS WITH THE WIRING HARNESS UNDER THE DASH CAUSING THE WIRING TO SHORT WHICH RESULTED IN A FIRE, INVERTER WAS ALSO WIRED INCORRECTLY. *TT
NHTSA complaint #565016 — an unverified report by a vehicle owner.
Portland, ORFire
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
EXPERIENCED PROBLEMS WITH THE WIRING HARNESS UNDER THE DASH CAUSING THE WIRING TO SHORT WHICH RESULTED IN A FIRE, INVERTER WAS ALSO WIRED INCORRECTLY. *TT
NHTSA complaint #565016 — an unverified report by a vehicle owner.
Goodletsville, TN1 injured
WHEELS
IN THE FIRST WEEK OF OWNERSHIP, THE SEALS IN THE FRONT WHEELS BEGAN LEAKING, THEN ABOUT 9 MONTHS LATER WHILE DRIVING, THERE WAS A GRINDING NOISE AND A BUMP FROM THE FRONT END, CONSUMER PULLED OVER AND SAW NOTHING, SO HE STARTED UP THE VEHICLE AND HIT THE GAS, THE STEERING WAS GONE AND CONSUMER LOST CONTROL OF THE VEHICLE WHICH WENT INTO A DITCH AND ENDED UP TIPPING OVER, CONSUMER SAW THAT THE WHEEL WAS SHEARED OFF CLEAN ON THE INSIDE, CONSUMER STATED THERE WAS A PROBLEM WITH THE AXLE WEIGHT, HOWEVER VOLVO STATES THIS HAD NOTHING TO DO WITH THE ACCIDENT, CONSUMER WAS INJURED IN ACCIDENT AND VOLVO HAS SINCE REPOSESSED THE VEHICLE, THE OWNERS ADDRESS MAY NOT BE CORRECT, IT WAS STAMPED OVER. *SLC
NHTSA complaint #565067 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Portland, OR
VEHICLE SPEED CONTROL
CONSUMER STATED THAT CRUISE CONTROL FAILED INTERMITTENTLY.
NHTSA complaint #567544 — an unverified report by a vehicle owner.
Portland, OR
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
VEHICLE HAD GEAR BOX REPLACED DUE TO LEAK. ALSO, THE DRAG LINK WAS REPLACED DUE TO NOISE.
NHTSA complaint #567544 — an unverified report by a vehicle owner.
Portland, OR
SERVICE BRAKES, AIR
CONSUMER STATED THE JAKE BRAKE FAILED.
NHTSA complaint #567544 — an unverified report by a vehicle owner.
Portland, OR
STEERING:LINKAGES:DRAG:POWER ASSIST SYSTEM
VEHICLE HAD GEAR BOX REPLACED DUE TO LEAK. ALSO, THE DRAG LINK WAS REPLACED DUE TO NOISE.
NHTSA complaint #567544 — an unverified report by a vehicle owner.
Pied, SC
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE
U BOLTS CAME LOSE, LOST THE SPACERS OFF OF THE LEAF SPRINGS ON DRIVER'S SIDE, ALMOST LOST FRONT END OF VEHICLE. WHICH IS CAUSING THE ALIGNMENT TO BE OFF, CANNOT FIX.DEALER CONTACTED.
NHTSA complaint #8016134 — an unverified report by a vehicle owner.
Stedman, NC
SUSPENSION
THE VEHICLE HAS EXPERIENCED PREMATURE STEER AXLE TIRE WEAR WHICH IS CAUSING SEVERE FRONT END VIBRATION.
NHTSA complaint #566250 — an unverified report by a vehicle owner.
Stedman, NC
SUSPENSION
THE VEHICLE IS EXPERIENCING PREMATURE ATEER AXLE TIRE WEAR, CUPPING AND SEVERE FRONT END VIBRATION.
NHTSA complaint #566253 — an unverified report by a vehicle owner.
Lenexa, KS
POWER TRAIN:MANUAL TRANSMISSION
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Lenexa, KS
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATES VEHICLE JUMPS IMMEDIATELY INTO GEAR WHEN SHIFTING FROM THE LOW TO HIGH SIDE IN 5TH GEAR.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Lenexa, KS
VISIBILITY:WINDSHIELD
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Lenexa, KS
ENGINE AND ENGINE COOLING:ENGINE
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Lenexa, KS
SUSPENSION
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Lenexa, KS
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE SHIFTING, USUALLY FROM 7TH TO 8TH GEARS, THE ENGINE WILL TAKE OFF UNCONTROLLABLY AND RACE UP WHEN PASSING THROUGH NEUTRAL, THE ONLY ACTION TO STOP IT IS BY QUICKLY DEPRESSING THE CLUTCH.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Jackson, TN
ELECTRICAL SYSTEM
VEHICLE IS EXPERIENCING LIFEGUARD SYSTEM PROBLEMS. THIS FEATURE WILL SHUT DOWN ELECTRICAL COMPONENTS WHEN IT SENSES THE DRAW ON THE BATTERIES AND THE VOLTAGE LEFT IN THE BATTERIES, CONSUMER STATES HE HAS PUT NEW BATTERIES IN AND VOLVO HAS REPLACED AN ALTERNATOR.
NHTSA complaint #565373 — an unverified report by a vehicle owner.
Lenexa, KS
ELECTRICAL SYSTEM
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Jackson, TN
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES MIRRORS ARE VIBRATING.
NHTSA complaint #565373 — an unverified report by a vehicle owner.
Lenexa, KS
SERVICE BRAKES, AIR
THE DRIVER SIDE WINDOW SHATTERED.*YD THE BRAKES SQUEAKED, THERE WAS A NOISE COMING FROM THE FRONT OF THE VEHICLE, THE ENGINE RACED WHEN THE TRUCK WAS IN NEUTRAL, THE TRANSMISSION JUMPED IN AND OUT OF GEAR, THE GAUGES ON THE LCD DISPLAY WERE ACTING ERRACTICALLY.
NHTSA complaint #565615 — an unverified report by a vehicle owner.
Edgemont, SD
SUSPENSION
CONSUMER STATES TIRES ARE EXPERIENCING WEAR AT 60000 MILES AND LESS, TANKS WERE SET BACK, HOWEVER VIBRATION IS STILL OCCURRING ON FRONT, SHAKING THE COMPUTER OUT OF THE DASH. *SLC
NHTSA complaint #565922 — an unverified report by a vehicle owner.
Wister, OK
SUSPENSION
THE U BOLTS ON THE DRIVE AXLES ARE UNDERSIZED AND FAIL PREMATURELY. THE FRONT AXLE OF THE VEHICLE IS HEAVY CAUSING PREMATURE TIRE WEAR. THE MANUFACTURER HAS NOW MADE KITS FOR U BOLTS REPLACEMENT AVAILABLE TO CORRECT THE DEFECT, CONSUMER WAS ALSO INFORMED THAT THE TIRES HAD NEVER BEEN BALANCED WHICH WAS ALSO CAUSING PREMATURE TIRE WEAR.
NHTSA complaint #565925 — an unverified report by a vehicle owner.
Goodman, MS
POWER TRAIN:MANUAL TRANSMISSION
THERE IS A NOISE IN THE TRANSMISSION.
NHTSA complaint #565895 — an unverified report by a vehicle owner.
Goodman, MS
SUSPENSION
THE TRUCK BECOMES OVER WEIGHT UPON FILLING BOTH FUEL TANKS. ALSO THE STEER TIRES WORE OUT ON ONE SIDE.
NHTSA complaint #565895 — an unverified report by a vehicle owner.
Goodman, MS
STRUCTURE:BODY
CONSUMER STATES THE SCREWS ARE FALLING OUT OF THE ROOF.
NHTSA complaint #565895 — an unverified report by a vehicle owner.
Goodman, MS
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITION MAKES A LOUD ROARING NOISE.
NHTSA complaint #565895 — an unverified report by a vehicle owner.
Goodman, MS
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
THE HOOD CYLINDERS FAILED.
NHTSA complaint #565895 — an unverified report by a vehicle owner.
Goodman, MS
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES THE MIRROR RATTLES.
NHTSA complaint #565895 — an unverified report by a vehicle owner.