72 of the
1,678 complaints filed about the Volvo S60
are about the airbag system —
4% of everything owners reported.
The worst model year for it is 2002.
The driver's side seat airbag system failed. Specifically, diagnostic trouble code SRS-B002011 was retrieved, indicating a circuit short to ground in the left side airbag deployment control system. The technician found a broken clip on the airbag connector housing, causing an intermittent connection failure between the connector and the seat airbag itself. The airbag cannot be relied upon to deploy in a crash. The vehicle is available for inspection upon request. I purchased this vehicle on May 10, 2026, and drove it as my primary means of transportation. During that time, the driver's side seat airbag was non-functional due to a circuit short to ground and a broken connector housing. Had I been involved in a collision during that period, the driver's side airbag may not have deployed, significantly increasing the risk of serious injury or death. I was not informed of this defect at the time of purchase and had no knowledge that the airbag system was compromised. I drove the vehicle believing it to be equipped with functioning safety systems. The defect was confirmed by Volvo Cars Tacoma (O'Brien Auto Group), a franchised manufacturer-certified Volvo dealership in Tacoma. Technician #2101608 performed a comprehensive inspection using Volvo's proprietary VIDA diagnostic system dated May 16–30, 2026. The inspection retrieved diagnostic trouble code SRS-B002011 confirming a circuit short to ground in the left side airbag deployment control system, and physically identified a broken clip on the airbag connector housing. The technician documented: "There is likely an intermittent failure at the connection between the airbag connector and the seat airbag itself. Need to start with replacement of airbag and repin connector." The check engine light illuminated within days of my purchase. This prompted me to bring the vehicle to Volvo Cars Tacoma on May 16, 2026 — six days after purchase. I personally did not observe an SRS warning light.
NHTSA complaint #11742523 — an unverified report by a vehicle owner.
When my son got a car last December, we bought him a 2024 Volvo s60, primarily for the safety features. Since we have had the vehicle, Volvo has had a lot of issues with their infotainment system. He has contacted them many times and I had started to keep a record of how often it would glitch. If it was just music not working, no big deal. But sometimes it was the backup camera too and once the heat. He recently had a car accident. He is okay (of course shaken up) but it was a bad situation. A van had dropped a lot of items. Plumbing and metal shelving. There was a pick up who was trying to avoid it. My son tried to avoid the pick up unsuccessfully but partially because his wheels landed on metal shelving and he was sliding on the road. The accident report captured this. His car was totaled. The purpose of this email is that the car was totaled, as even though he was braking as hard as he could, his tire was sliding on that shelving so he did have quite a hard impact. Not one safety feature worked on this vehicle, not the SOS, not the forward, not the airbags. My intuition is telling me it's all related to these many issues with the electronics in this car (recharge models have had this issue and been recalled). Before they dispose of the vehicle I wanted to consult with an attorney to see if we have any recourse with Volvo, especially because safety is why we bought the car. It is currently at the body shop. The infotainment has had an issue forever.
NHTSA complaint #11701707 — an unverified report by a vehicle owner.
I purchased a vehicle from a dealership that was aware of faulty airbags that was returned to dealership from another consumer. I discovered the issue a few months later when airbag warning light appeared and had it repaired which included steering wheel airbag, lower knee airbag and the seat belt in September. I did know it was involved in a accident prior to purchase since carfax states airbags did not deploy. A reporter approached me in September to inform me that my vehicle was involved in a story of said dealership selling cars with faulty airbags. The Volvo service advisor and myself did reach out the dealership seeking out financial assistance which they state since the vehicle passed a multi point inspection they are not liable to assist financially. The DA is aware of the situation and I am seeking damages that could have resulted in my bodily injury of lost of life.
NHTSA complaint #11623092 — an unverified report by a vehicle owner.
2004 VOLVO S60 PURCHASED THE CAR USED IN SEPT 04. On 7/8/24 STRANDED AT 7-11 CAR WOULDN'T START. ACTING AS IF THERE WAS POWER LOSS, AC WENT OFF, BRAKE FAILURE LIGHT ON PANEL, POWER WINDOWS AND LOCKS DID NOT WORK, TEMP 105 OUTSIDE , THEN DRIVER PANEL WENT BLACK., I WAS SCARED. ENGINE WOULDN'T START. FINALLY, AFTER WAITING 10 MINUTES...IT STARTED RUNNING BUT WAS SLUGGISH. RADIO WAS ON, POWER DOOR, LOCKS, AND WINDOWS, DID NOT WORK. CUT THE CAR OFF AND BACK ON, ALL POWER RETURNED, NOW CHECK ENGINE AND AIR BAG TROUBLE ON PANEL. CALLED VOLVO DEALER NEXT DAY NEAR MY HOME, THEY CAN NOT SEE MY CAR TIL NEXT WEEK TUESDAY. CAN NOT ACCESS ENGINE BOX, MUST GO TO DEALER.
NHTSA complaint #11600289 — an unverified report by a vehicle owner.
The contact owned a 2007 Volvo S60. The contact stated that while the son was driving at an undetermined speed, the vehicle crashed into the rear of a truck. During the crash, the front end of the vehicle was severely damaged however no air bags deployed. The driver sustained a head injury, concussion, and a right knee injury. The front passenger sustained a head injury. One rear-seat passenger sustained a chest injury and the second rear-seat passenger suffered a concussion. Seating arraignments were unknown for the rear seat passengers. All occupants were transported to the hospital. A police report was filed at the scene and the vehicle was towed. During the crash, the vehicle was destroyed. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 190,000.
NHTSA complaint #11589023 — an unverified report by a vehicle owner.
The contact owned a 2006 Volvo S60. The contact received notification of NHTSA Campaign Number: 21V766000 (Air Bags) and would like to be removed from the recall distribution list. The manufacturer was not contacted.
NHTSA complaint #11578097 — an unverified report by a vehicle owner.
The contact owns a 2006 Volvo S60. The contact received notification of NHTSA Campaign Number: 21V766000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted to schedule an appointment for the recall repair; however, the contact was unable to secure an appointment. The manufacturer was contacted and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11573121 — an unverified report by a vehicle owner.
Driving at 25 mph and the airbag spontaneously deployed. Exploded. Dust. Noise. No impact no accident. Hurt my hand. Busted the turn signal arm Caused me to drive over a median and damage the under carriage of the car.
NHTSA complaint #11547204 — an unverified report by a vehicle owner.
The contact owns a 2006 Volvo S60. The contact stated that the air bag was replaced under NHTSA Campaign Number: 21V766000 (Air Bags) and approximately 2 weeks later, while the vehicle was idling at a stop sign, the air bag compartment on the driver's side started smoking and the air bag warning light illuminated. The smoke then dissipated. There were no injuries or medical attention needed. The contact returned the vehicle to the dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. The approximate failure mileage was 84,190.
NHTSA complaint #11533294 — an unverified report by a vehicle owner.
The contact owns a 2016 Volvo S60. The contact stated that while driving at an undisclosed speed, the SRS warning light illuminated. The vehicle was taken to the local dealer who repaired the vehicle under NHTSA Campaign Number: 20V378000 (Seat Belts) and 16V798000 (Seat Belts). The dealer also repaired an unstated electrical failure. The contact stated that the cells in the battery were faulty. The vehicle was repaired but the failure recurred. The contact stated that after several weeks, the SRS warning light illuminated. The vehicle was taken back to the local dealer who informed the contact that the vehicle had been in an accident previously and the wiring was faulty. The vehicle was taken to an independent mechanic who informed the contact of a fault with the rear of the battery. The auxiliary battery was draining, and the battery was leaking. The mechanic informed the contact that the pretensioner needed to be replaced; however, the mechanic was unable to obtain the parts from the manufacturer. The manufacturer was notified of the failure, but no additional assistance was provided. The failure mileage was approximately 27,859.
NHTSA complaint #11524899 — an unverified report by a vehicle owner.
InJanuary 3, 2021, I received a recall for the front driver airbag but replacement parts were not available. OnApril 19, 2021I received a letter the parts were available were and for me to contact a Volvo dealer to replace the front driver's airbag.free of charge. I called Volvo Cars to let me know the dealers in Nashville. They recommended Volvo of Cool Springs. I finally got an appointment on November 16,, and had my car towed to this dealer. I picked it up on November 9, with a receipt the front driver airbag Module had been installed. Aftera few days I noticed my SRS was showing"airbag Service Urgent".I resetthe SRS but the message is still showing. I called Volvo Cars and they agreed to tow the car to Volvo of Coolsprings to check the airbag. I picked my car up the clerk tried to explain the problem was with a failed DIM control module/display. The charge would be over $2000. so the receipt showed "customer declined recommendations. My SRS was working fine until they supposedly replaced the airbag. My mechanic looked it over and the airbag is not connected. Volvo refused to pay another dealer to check the airbag. However, Volvo offered to tow my car to Volvo of Nashville on Murfreesboro road , not the orignal dealer. I refused unless they took care of the charges. I now have an a front driver airbag that is not connected. I would have to pay a dealer to find out if the airbag had been replaced. i have been driving without the recall airbag. I am filing this complaint in case of accident and to let you know the airbag recall has not been corrected. You can never talk to a mechanic at Volvo of Cool Springs. I called numerous times and left messages for the mechanic or manager to return my call.
NHTSA complaint #11469425 — an unverified report by a vehicle owner.
2007 VOLVO S80. CONSUMER WRITES IN REGARD TO DRIVERS AIRBAG INFLATOR SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
NHTSA complaint #11466918 — an unverified report by a vehicle owner.
The contact owns a 2015 Volvo S60. The contact stated that while attempting to park in a parking garage, and applying the brake, her vehicle accelerated and crashed into a concrete wall, causing the air bag to deploy. The contact stated that she did apply the brake to avoid the crash, however, the brakes did not engage. The contact stated that no warning light had been illuminated at the time. The contact stated that she did sustain multiple injuries to her wrist, eyes. and ribs. The contact stated that medical attention was needed and a police report was made. The contact stated that the vehicle was then towed to a tow yard where it had been deemed a total loss. The contact stated that she then contacted the dealer who advised her to contact the manufacturer, who advised her to contact NHTSA. The failure mileage was 60,000.
NHTSA complaint #11464567 — an unverified report by a vehicle owner.
The contact owns a 2006 Volvo S60. The contact received notification of NHTSA Campaign Number: 21V766000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11463412 — an unverified report by a vehicle owner.
2002 VOLVO S60. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-766. THE CONSUMER STATED THERE WERE NO VOLVO DEALERSHIPS WITHIN A REASONABLE DISTANCE TO PERFORM THE REPAIR. THE CONSUMER REQUESTED TO HAVE THE NECESSARY PARTS SENT TO A LOCAL AUTOMOTIVE SHOP.
NHTSA complaint #11458708 — an unverified report by a vehicle owner.
The contact owns a 2002 Volvo S60. The contact received a recall notification for NHTSA Campaign Number: 21V766000 (Air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11449962 — an unverified report by a vehicle owner.
I was expected to pay over one thousand dollars to have the recall remedy performed. My home and location of car is Ketchikan, Alaska. There is no Volvo dealer in Ketchikan and no roads connecting town with the mainland road system. The car would have to be shipped by either aircraft or oceangoing vessel to the mainland for access to a Volvo dealer. This would cost a lot of money. I perform all maintenance and repairs myself so I contacted Volvo asking then to ship me the air bag for installation. Volvo responded that I must take the car to a dealer at my own expense. The practical reality is that transporting the car to a dealer for this (or any other recall) is completely unreasonable, making it virtually impossible to have the recall repair performed unless Volvo will simply supply the part so I can install it.
NHTSA complaint #11446517 — an unverified report by a vehicle owner.
While I was making a left turn in ice my car bumped into a curb and the side airbags deployed randomly. There is zero damage to the side of the car. Immediately the car turned off and the hazards tripped as well. Currently the car runs perfectly smooth and has no problems turning on or off.
NHTSA complaint #11445725 — an unverified report by a vehicle owner.