FaultScore

FaultScore report

2019 Volvo S60 problems

Owners have filed 31 complaints about the 2019 Volvo S60 with NHTSA between 2019 and 2026. The largest single group is the electrical system. Across this model's run it ranks 8 of 19 worst.

C

FaultScore 54/100

Higher is worse. Measured against the other years of the Volvo S60.

How this is worked out

The numbers

31

Complaints

0

Crashes reported

2

Fires reported

3

Injuries reported

13,500 mi

Median mileage at failure

Half of reported failures happened before this

100%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 18 vs 50 Severity 83 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 18
Against the median year of the Volvo S60. 50 means typical for this model; 100 means roughly double.
Severity — 83
16.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
100% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2019 compares with every other Volvo S60

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2019 Volvo S60

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 5 16.1%

0 crashes, 2 fires · median 28,600 mi

Tires 4 12.9%

Median failure at 220 miles

Other & Unspecified 3 9.7%

Median failure at 13,500 miles

Driver Assist & Collision Avoidance 3 9.7%
Seats 2 6.5%

Median failure at 15,300 miles

Windows, Mirrors & Wipers 2 6.5%

Median failure at 13,500 miles

Lights 2 6.5%
Transmission & Drivetrain 2 6.5%
Seat Belts 1 3.2%
Wheels 1 3.2%

Median failure at 220 miles

Acceleration & Cruise Control 1 3.2%

Median failure at 20,695 miles

Suspension 1 3.2%
Brakes 1 3.2%
Steering 1 3.2%
Airbags 1 3.2%
Engine & Cooling 1 3.2%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 2 28.6%
10,000 – 24,999 miles 4 57.1%
25,000 – 49,999 miles 1 14.3%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Apr 2019 peak 3 Jan 2026

NHTSA investigations into the 2019 Volvo S60

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

Recalls on the 2019 Volvo S60

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

23V780000

AIR BAGS:FRONTAL

Volvo Car USA, LLC. (Volvo Car) is recalling certain 2019-2024 S60 vehicles. The passenger air bag may not be secured properly, which can cause the air bag to deploy improperly.

Risk: An air bag that does not deploy properly in a crash increases the risk of injury.

21V414000

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.

Risk: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.

20V144000

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

Risk: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.

19V327000

SUSPENSION:REAR

Volvo Car USA LLC (Volvo) is recalling certain 2019 S60 vehicles. The rear suspension toe link flange lock nuts may not have been properly tightened, possibly resulting in a sudden change in vehicle handling.

Risk: A sudden change in vehicle handling can increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2023620 16 units in Canada

Airbag

Issue: On certain vehicles, the bolts that attach the front-passenger airbag may not have been properly tightened. As a result, the airbag may not inflate properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the front-passenger airbag bolts.

Recall 2022595 31,117 units in Canada

Visual System

Issue: On certain vehicles, a software problem could cause the top-view camera to display instead of the rearview camera image when you are reversing. Canadian regulations require the rearview image to display when reversing. Note: This recall only affects vehicles equipped with a 360-degree park assist camera. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, or for vehicles without over-the-air (OTA) update capability, Volvo will instruct you to schedule an appointment to have the update performed by a dealer.

Recall 2021345 8,506 units in Canada

Electrical

Issue: On certain vehicles, the fuse for the low-pressure fuel pump may be too small. As a result, the fuse could blow and the engine could stall while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Action: Volvo will contact owners by mail and instruct you to take your vehicle to a dealer to replace the 15 A fuse for the low-pressure fuel pump with a 20 A fuse.

Recall 2020298 24,089 units in Canada

Seats And Restraints

Issue: On certain vehicles, the flexible steel cable that attaches the seat belt to the outside of the front seats may weaken over time. As a result, the seat belt could detach. Safety Risk: A seat belt that detaches in a crash could create an increased risk of injury. Corrective Action: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to replace the front-outboard seat belt anchors.

Recall 2020099 11,834 units in Canada

Brakes

Issue: On certain vehicles, the automatic emergency braking system (AEB) may not apply the brakes automatically when it detects a possible collision. In addition, the system may not warn of a potential crash with a non-moving vehicle or object. Note: The regular brake system and all other functions in the vehicle are not affected by this problem. Safety Risk: The AEB system may not provide driver warnings and apply the brakes automatically to help avoid a crash. Corrective Actions: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

Recall 2019203 909 units in Canada

Suspension

Issue: The locking nuts on the rear suspension toe links may not have been properly tightened during assembly. This could cause a toe link to detach, which would cause a sudden change in vehicle handling. It could also cause the Electronic Stability Control (ESC) system to turn off. Safety Risk: A sudden change in vehicle handling could increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the rear suspension toe link flange lock nuts. If a nut is found loose, both the bolt and nut will be replaced.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Rocklin, CA Fire 1 injured

ELECTRICAL SYSTEM

I was driving down our main road and I saw and smelled smoke coming out of the air vents, then a warning light came on my dashboard for my 12V battery I pulled over right away and opened the trunk and saw fire on the left-hand side. I attempted to extinguish the fire myself using soda, I was pulling clothing (2 shirts and napkins) out of the car and burned my hand We towed the car to Volvo and they are claiming it’s not their fault We have only had the car for 4 months And my husband could have died or worse if my child was in the back seat!

NHTSA complaint #11480473 — an unverified report by a vehicle owner.

Rocklin, CA Fire

ELECTRICAL SYSTEM

I was driving down our main road and I saw and smelled smoke coming out of the air vents, then a warning light came on my dashboard for my 12V battery I pulled over right away and opened the trunk and saw fire on the left-hand side. I attempted to extinguish the fire myself using soda, I was pulling clothing (2 shirts and napkins) out of the car and burned my hand

NHTSA complaint #11476336 — an unverified report by a vehicle owner.

at 13,500 miles Avon, CT 1 injured

UNKNOWN OR OTHER

WHILE DRIVING ON A SUNNY DAY I KEPT BEING BLINDED BY CHROME / MIRROR FINISH ELEMENTS SURROUNDING THE STEERING WHEEL. IT WASN'T HAPPENING ONLY FOR A MOMENT, MY EYES HURT AFTER DRIVING HOME FROM WORK. THAT IS VERY DISTRACTING AND AFFECTS DRIVER'S VISION! TO HIDE MY EYES FROM THE BLINDING LIGHT, I HAD TO MOVE THE STEERING WHEEL TO VERY UNCOMFORTABLE POSITION (WHAT STILL DIDN'T SOLVE THE PROBLEM) OR PRETTY MUCH COVER FLASHING SPOTS WITH MY HANDS. THAT CREATES A HAZARDOUS CONDITIONS EVERYTIME WHEN THE SUN IS OUT. I AM ATTACHING A PICTURE, BUT IT DOESN'T SHOW HOW HARSH ARE THESE LIGHTS ON HUMAN EYE. THAT NEEDS TO BE EXPERIENCED. MAYBE IT WOULDN'T BE THAT MUCH OF A PROBLEM IF IT WAS RARE BUT IT HAPPENS CONTINUOUSLY WHEN THE SUN IS HIGHER ON THE SKY (AROUND NOON HOURS).

NHTSA complaint #11328659 — an unverified report by a vehicle owner.

at 13,500 miles Avon, CT 1 injured

VISIBILITY/WIPER

WHILE DRIVING ON A SUNNY DAY I KEPT BEING BLINDED BY CHROME / MIRROR FINISH ELEMENTS SURROUNDING THE STEERING WHEEL. IT WASN'T HAPPENING ONLY FOR A MOMENT, MY EYES HURT AFTER DRIVING HOME FROM WORK. THAT IS VERY DISTRACTING AND AFFECTS DRIVER'S VISION! TO HIDE MY EYES FROM THE BLINDING LIGHT, I HAD TO MOVE THE STEERING WHEEL TO VERY UNCOMFORTABLE POSITION (WHAT STILL DIDN'T SOLVE THE PROBLEM) OR PRETTY MUCH COVER FLASHING SPOTS WITH MY HANDS. THAT CREATES A HAZARDOUS CONDITIONS EVERYTIME WHEN THE SUN IS OUT. I AM ATTACHING A PICTURE, BUT IT DOESN'T SHOW HOW HARSH ARE THESE LIGHTS ON HUMAN EYE. THAT NEEDS TO BE EXPERIENCED. MAYBE IT WOULDN'T BE THAT MUCH OF A PROBLEM IF IT WAS RARE BUT IT HAPPENS CONTINUOUSLY WHEN THE SUN IS HIGHER ON THE SKY (AROUND NOON HOURS).

NHTSA complaint #11328659 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Naples, FL

UNKNOWN OR OTHER

The crimping on the A/C hose from the firewall to the compressor failed and leaked all the freon from the system. This is a design flaw, the mounting location causes excess vibration in the hose leading to the crimping failure. There are countless forum posts and other complaints filed by owners of the same vehicle for the exact same A/C hose. This should be a recall from Volvo. It is a major safety issue for customers like me who live in a humid environment, without A/C the windshield can fog over and hinder visibility. I contacted Volvo Customer Care for reimbursement and was denied as my car was not under warranty. My car only has 40,000 miles on it and this part shouldnt fail in this manner, especially at my low mileage. I have since purchased their extended warranty as this part will eventually fail again (from the design flaw in A/C system mounting location) and I don't want to pay the large repair costs again. The NHTSA should investigate this with all owners of this year/make/model and they will find Volvo needs to declare a recall and reimburse owners for the repair costs.

NHTSA complaint #11708767 — an unverified report by a vehicle owner.

Naples, FL

VISIBILITY/WIPER

The crimping on the A/C hose from the firewall to the compressor failed and leaked all the freon from the system. This is a design flaw, the mounting location causes excess vibration in the hose leading to the crimping failure. There are countless forum posts and other complaints filed by owners of the same vehicle for the exact same A/C hose. This should be a recall from Volvo. It is a major safety issue for customers like me who live in a humid environment, without A/C the windshield can fog over and hinder visibility. I contacted Volvo Customer Care for reimbursement and was denied as my car was not under warranty. My car only has 40,000 miles on it and this part shouldnt fail in this manner, especially at my low mileage. I have since purchased their extended warranty as this part will eventually fail again (from the design flaw in A/C system mounting location) and I don't want to pay the large repair costs again. The NHTSA should investigate this with all owners of this year/make/model and they will find Volvo needs to declare a recall and reimburse owners for the repair costs.

NHTSA complaint #11708767 — an unverified report by a vehicle owner.

Zebulon, NC

ELECTRICAL SYSTEM

The DIM (Driver Instrument Module) flickers intermittently and I have no idea when it's going to go out completely. It actually does go out and there's a solid white panel or colored lines, but it comes back in. This displays the speedometer & fuel. This is a safety issue. I would hate for this to go completely out while I am driving. I do not know the cause for the malfunction. However, per the Volvo tech; they're aware this is a reoccurring issue.

NHTSA complaint #11645460 — an unverified report by a vehicle owner.

San Antonio, TX

SEATS

Passenger seat was unbolted from floor during a service appointment and not secured when dealer returned vehicle to me. Passenger safety was at risk due to the seat rocking during acceleration and deceleration and in turns. The issue was confirmed by the dealer and has since been repaired. No warnings issued by vehicle. The dealer error occurred 10/16/24. It was corrected 10/17/24 after vehicle was returned to dealer. This was a result of dealer negligence.

NHTSA complaint #11620495 — an unverified report by a vehicle owner.

Las Vegas, NV

EXTERIOR LIGHTING

2019 Volvo S60 headlamp system malfunction alert headlights/foglights to blink or turn off when turning the vehicle at night. I keep my headlights on auto so they are on during the day and I have only seen the error at night

NHTSA complaint #11616189 — an unverified report by a vehicle owner.

Mobile, AL

TIRES

Have there been complaints about the Pirelli tires with foam inlays falling apart because the foam comes unattached, then causing misalignment. Car becomes unsafe to drive as the tires start to disintegrate. My car started shaking so bad it became difficult to drive. Turned out foam inlay had become unattached which caused uneven wear and some tire disintegration along with the alignment getting out of whack. Tire size 235/40R19 96V pirelli p-zero - It happened with all four tires. Two in the front were relatively new and had less than 10000 miles on them

NHTSA complaint #11606254 — an unverified report by a vehicle owner.

Colorado Springs, CO

SEAT BELTS

The passenger seat belt failed and will not retract. People riding in my car are not safe with the seatbelt hanging loose. I read this was a recall which included 2019 S60s but my specific VIN is not including for some reason.

NHTSA complaint #11590026 — an unverified report by a vehicle owner.

North Providence, RI

POWER TRAIN

Since purchase of my vehicle, the vehicle has had a vibration on the highway from 72-83mph with 2 different sets of wheels AND tires, both Pirelli tires but different models. My local Volvo dealer refused to address the issue due to the issue occurring over the speed limit. So they were no help. There are quite a few other 2019 and up Volvo S60 and XC90 owners that experience this same issue. The issue is felt through the bottom of the seats, backrest and steering wheel. You can also visually see the vibration if there is a bottle in the cup holder. The steering wheel "shakes" left to right.

NHTSA complaint #11564956 — an unverified report by a vehicle owner.

North Providence, RI

STEERING

Since purchase of my vehicle, the vehicle has had a vibration on the highway from 72-83mph with 2 different sets of wheels AND tires, both Pirelli tires but different models. My local Volvo dealer refused to address the issue due to the issue occurring over the speed limit. So they were no help. There are quite a few other 2019 and up Volvo S60 and XC90 owners that experience this same issue. The issue is felt through the bottom of the seats, backrest and steering wheel. You can also visually see the vibration if there is a bottle in the cup holder. The steering wheel "shakes" left to right.

NHTSA complaint #11564956 — an unverified report by a vehicle owner.

North Providence, RI

SUSPENSION

Since purchase of my vehicle, the vehicle has had a vibration on the highway from 72-83mph with 2 different sets of wheels AND tires, both Pirelli tires but different models. My local Volvo dealer refused to address the issue due to the issue occurring over the speed limit. So they were no help. There are quite a few other 2019 and up Volvo S60 and XC90 owners that experience this same issue. The issue is felt through the bottom of the seats, backrest and steering wheel. You can also visually see the vibration if there is a bottle in the cup holder. The steering wheel "shakes" left to right.

NHTSA complaint #11564956 — an unverified report by a vehicle owner.

Jupiter, FL

TIRES

Sudden, Extreme vibration of front tires on I-95 West Palm Beach FL. Drove immediately to Schumacher Volvo to keep initial service appointment. Service manager advised to replace all 4 tires due to previous experience with OEM Perelli tire failures on Volvo vehicles. Replaced all 4 tires at Costco at $1112+ cost. All photos show failure of foam/padding inside tires by Pirelli P Zero Run Flat. Tire size: 235/40/19 XL

NHTSA complaint #11556007 — an unverified report by a vehicle owner.

Jupiter, FL

TIRES

235/40/19 XL RUN FLAT: At 20,750 miles, Sudden Extreme Vibration at Interstate Speed. Confirmed by Schumacher Volvo Service on 28 Oct 2023. Service Writer and Technician advised tire/s failing due to 'foam' separating inside tire. Rotated tires and could not determine which tire. Advised to replace all tires due to experience with same problem on same tires. Recommended purchasing another brand at Costco.

NHTSA complaint #11552618 — an unverified report by a vehicle owner.

Aliso Viejo, CA

SERVICE BRAKES

Brake rotors warp prematurely, dealership fighting on covering for warranty. Only 10,000 miles and they're bad again. Second time in 10 months.

NHTSA complaint #11528793 — an unverified report by a vehicle owner.

Granada Hills, CA

AIR BAGS

After taking vehicle in for a service SRS airbag light and getting it fixed under warranty the same light has come back on.

NHTSA complaint #11514981 — an unverified report by a vehicle owner.

Beacon, NY

UNKNOWN OR OTHER

On December 24, I was about a quarter mile into my drive when the car shut off. The dashboard went blank and I had to coast to a stop. I was unable to restart or use any parts of my car except for the emergency blinker. Nothing alerted me on my dashboard prior to this incident. I could not use the SOS alert button in the car. I had a half tank of gas. I had to wait in the 9 degreeF cold for 2 hours before it could be towed to the service center. My speed was approximately 25MPH on a local road and I don't know what would have happened if this occurred at any higher speed with more traffic. Prior to this on 11/15/22, I had another incident with this car. I could not open the doors with the key FOB and then I could not start the car. A battery jump was attempted by the tow service and it did not work. The car was towed to Hudson Valley Volvo service center where they completed software control module downloading, electrical equipment trouble shooting etc., for 3 days and I was able to drive it again. Unfortunately, I do not feel safe driving this car.

NHTSA complaint #11498891 — an unverified report by a vehicle owner.

Beacon, NY

ELECTRICAL SYSTEM

On December 24, I was about a quarter mile into my drive when the car shut off. The dashboard went blank and I had to coast to a stop. I was unable to restart or use any parts of my car except for the emergency blinker. Nothing alerted me on my dashboard prior to this incident. I could not use the SOS alert button in the car. I had a half tank of gas. I had to wait in the 9 degreeF cold for 2 hours before it could be towed to the service center. My speed was approximately 25MPH on a local road and I don't know what would have happened if this occurred at any higher speed with more traffic. Prior to this on 11/15/22, I had another incident with this car. I could not open the doors with the key FOB and then I could not start the car. A battery jump was attempted by the tow service and it did not work. The car was towed to Hudson Valley Volvo service center where they completed software control module downloading, electrical equipment trouble shooting etc., for 3 days and I was able to drive it again. Unfortunately, I do not feel safe driving this car.

NHTSA complaint #11498891 — an unverified report by a vehicle owner.

Cincinnati, OH

EXTERIOR LIGHTING

Headlight Failure. Light flickers on and off intermittently and triggers " low beam headlamp malfunction" on dashboard. No vehicle accidents or other trauma to the affected headlight. Only remedy is to replace headlight at a cost of $3,400.

NHTSA complaint #11491151 — an unverified report by a vehicle owner.

Rocklin, CA Fire 1 injured

ELECTRICAL SYSTEM

I was driving down our main road and I saw and smelled smoke coming out of the air vents, then a warning light came on my dashboard for my 12V battery I pulled over right away and opened the trunk and saw fire on the left-hand side. I attempted to extinguish the fire myself using soda, I was pulling clothing (2 shirts and napkins) out of the car and burned my hand We towed the car to Volvo and they are claiming it’s not their fault We have only had the car for 4 months And my husband could have died or worse if my child was in the back seat!

NHTSA complaint #11480473 — an unverified report by a vehicle owner.

at 20,695 miles Northbrook, IL

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owns a 2019 Volvo S60. The contact stated while the vehicle was stopped with the auto brake feature on, the vehicle inadvertently accelerated. The contact pressed on the brakes and continued to his destination. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,695.

NHTSA complaint #11479593 — an unverified report by a vehicle owner.

Rocklin, CA Fire

ELECTRICAL SYSTEM

I was driving down our main road and I saw and smelled smoke coming out of the air vents, then a warning light came on my dashboard for my 12V battery I pulled over right away and opened the trunk and saw fire on the left-hand side. I attempted to extinguish the fire myself using soda, I was pulling clothing (2 shirts and napkins) out of the car and burned my hand

NHTSA complaint #11476336 — an unverified report by a vehicle owner.

Pennington, NJ

POWER TRAIN

Gear shifts into neutral randomly at low speeds after coming to a complete stop when auto-off on the engine is activated. This happens on the road when pulling out of an intersection and the gear shifter needs to be physically moved into neutral then drive to engage the transmission again. My dealership was unable to reproduce the problem. I took a video of it when it occurred. There have been no warning lights or indications on the dash when this happens.

NHTSA complaint #11461725 — an unverified report by a vehicle owner.

SAN Francisco, CA

ENGINE

Engine Auto turn off never works. Advertised as feature of the car. Yet to see if active.

NHTSA complaint #11435892 — an unverified report by a vehicle owner.

Rockville, MD

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On Saturday, August 21, 2021, the automatic emergency braking engaged while we were travelling between 60-70 mph on I-95. There was no apparent reason for the braking because there was no vehicle or other obstacle to trigger the braking. After a few moments of hard braking the braking stopped and we proceeded normally.

NHTSA complaint #11430155 — an unverified report by a vehicle owner.

at 15,300 miles Montville, NJ

SEATS

ON 12-MAR-2021, I WAS SITTING IN MY 2019 VOLVO S60, AND IT WAS NOT RUNNING. I WAS USING THE CENTER DISPLAY TO LOOK AT THE PROFILE SETTINGS. THE CAR WAS SET TO THE PROFILE FOR 'GUEST'. I THEN PRESSED 'PROFILE 1' AND THE FRONT SEAT STARTED TO GO FORWARD AND THEN TILT DOWN, AND THERE WAS NOTHING I COULD DO TO STOP IT AS I APPROACHED THE STEERING WHEEL. FORTUNATELY IT STOPPED BEFORE I WAS INJURED, BUT I WONDERED WHAT WOULD HAPPEN IF I WAS A VERY BIG PERSON ' COULD THEY HAVE BEEN PINNED AGAINST THE STEERING WHEEL AND INJURED? I SENT A NOTE TO VOLVO, AND THEY RESPONDED THE SAME DAY (SAT 13-MAR-2021), AND THEIR REP STATED "THE OWNER'S MANUAL WOULD HAVE INSTRUCTIONS ON HOW TO SET A DRIVER'S PROFILE TO A SELECTED KEY FOB TO AVOID A SITUATION LIKE THIS IN THE FUTURE. PLEASE LET US KNOW IF YOU NEED ANYTHING FURTHER AT THIS TIME."

NHTSA complaint #11402777 — an unverified report by a vehicle owner.

at 28,600 miles Bangor, ME

ELECTRICAL SYSTEM

PARKING BREAK CAN BECOME TEMPORARILY UNAVAILABLE AND WHEN THIS HAPPENS THE INFORMATION CENTER DOES NOT RELAY ANY OTHER INFORMATION WHEN THE AUTO IS RUNNING! GPS, TIRE PRESSURE, ETC LOW GAS, ETC INFORMATION IS VOIDED. THREE TIMES CAR HAD TO BE REPAIR, APPARENTLY WATER, COFFEE ETC CAN GET INTO THE SWITCH AS THE SWITCH IS LOCATED NEXT TO THE CUP HOLDERS BETWEEN THE SEATS. BAD LOCATION OR POOR DESIGN OF THE SWITCH? SERIOUS "BECAUSE RUNNING INFORMATION" IS VOIDED ON DASH!. FIRST REPAIR WAS FREE, SECOND TIME THE REPAIR WAS TO COST $500. THIRD TIME (AT A DIFFERENT DEALERSHIP)REPAIR WAS NO COST ("COFFEE OR OTHER MAY HAVE GOTTEN INTO THE SWITCH" ONE MECHANIC NOT RELATED TO VOLVO SUGGESTED THAT THEY SIMPLY DISCONNECT THE BATTERY, WAIT AND RECONNECT SO THAT THE COMPUTER SYSTEM IS VOIDED FOR A FEW MINUTES. VEHICLE WAS IN MOTION ON CITY AND HIGHWAY WHEN PROBLEM OCCURED...

NHTSA complaint #11350197 — an unverified report by a vehicle owner.