Owners have filed 63 complaints
about the 2004 Volvo S80 with NHTSA between 2003 and 2023.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 5 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 34
Against the median year of the Volvo S80. 50 means typical for this
model; 100 means roughly double.
Severity — 74
14.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 23
13% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
11.9%
1,000 – 9,999 miles
11.9%
10,000 – 24,999 miles
47.7%
25,000 – 49,999 miles
59.6%
50,000 – 74,999 miles
59.6%
75,000 – 99,999 miles
1019.2%
100,000 – 149,999 miles
1834.6%
150,000+ miles
815.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2003peak 4Jan 2023
Recalls on the 2004 Volvo S80
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V766000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volvo Car USA, LLC (Volvo Car) is recalling certain 2001-2006 S80 and 2001-2009 S60 vehicles. The driver's air bag inflator may explode during deployment, due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
VOLVO IS RECALLING CERTAIN VEHICLES EQUIPPED WITH GARMIN 760 PORTABLE GLOBAL POSITIONING SYSTEM (GPS) UNITS BECAUSE THE BATTERIES ON THOSE UNITS MAY OVERHEAT.
Risk: AN OVERHEATED BATTERY COULD LEAD TO A FIRE.
09V483000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VOLVO IS RECALLING CERTAIN MODEL YEAR 2001-2005 S80, MODEL YEAR 2001-2004 V70, S60, XC70 AND MODEL YEAR 2003-2005 XC90 VEHICLES SOLD IN OR REGISTERED IN THE STATES OF ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, KENTUCKY, LOUISIANA, MISSISSIPPI, NEVADA, NEW MEXICO, NORTH CAROLINA, OKLAHOMA, SOUTH CAROLINA, TENNESSEE, TEXAS, UTAH, VIRGINIA AND THE U.S. TERRITORIES. WHEN EXPOSED TO CERTAIN ENVIRONMENTAL CONDITIONS (HOT CLIMATE AND TEMPERATURE CYCLING) OVER TIME AND IN COMBINATION WITH VARYING FUEL QUALITY, THE FUEL PUMP CAN DEVELOP CRACKS IN THE FUEL PUMP FLANGE.
Risk: IF THE CONDITION OCCURS VEHICLE OWNERS MAY NOTICE FUEL SMELL AND/OR FUEL LEAK WHICH, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
07E023000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Risk: LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
04V029000
STEERING:LINKAGES
ON CERTAIN PASSENGER VEHICLES, THE FRONT CONTROL ARMS MAY NOT HAVE BEEN MANUFACTURED CORRECTLY AND, AS A RESULT, THE STUD AND NUT THAT SECURE THE ARM TO THE SPINDLE MAY LOSE THEIR INITIAL AXIAL TENSION. UNDER CERTAIN DRIVING CONDITIONS, THE STEERING MAY BECOME LESS RESPONSIVE AND THE DRIVER MAY EXPERIENCE STEERING WHEEL PLAY.
Risk: THIS DRIVING CONDITION COULD EVENTUALLY LEAD TO SEPARATION BETWEEN THE FRONT CONTROL ARM AND THE SPINDLE, WHICH COULD RESULT IN A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201039687 units in Canada
Accessories
On certain vehicles, there is a possibility of overheating issues of batteries in the Garmin nüvi® 760 when certain batteries manufactured within a limited date code range are used in certain Garmin nüvi® 760 models with a specific printed circuit board (PCB) design. The interaction of these factors can, in some circumstances, increase the possibility of overheating, which may lead to a fire. Correction: Dealers will direct customers who have an affected unit to the Garmin Web site, which explains how to verify if their units are involved and includes procedures to follow for product exchange.
Recall 20040172,396 units in Canada
Suspension
On certain vehicles, the front lower control arms may not have been manufactured within the agreed specifications and as a result the stud and nut that secure the control arm to the spindle may lose its initial axial tension. In the worst case, this condition could eventually lead to separation between the front control arm and the spindle possibly causing a loss of control and a crash. Correction: Dealer will install a new type of nut with increased assembly torque.
Recall 200322610,712 units in Canada
Other
Certain vehicles do not comply with CMVSS 210.2. The symbol indicating the presence of a lower universal anchorage system, and a reproduction of this symbol were omitted from the owner's manual. Correction: The corrected owner's manual page will be mailed to owners.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 120,000 milesTwain Harte, CACrash
WHEELS
TLA* THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT AND DROVE INTO AN EMBANKMENT. THE FRONT PASSENGER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. ...UPDATED 02/04/16 *B THE CONSUMER STATED THE VEHICLE HAD BEEN PULLING SLIGHTLY TO THE RIGHT FOR 3-4 DAYS PRIOR TO THE INCIDENT 03/15/18
NHTSA complaint #10765198 — an unverified report by a vehicle owner.
at 120,000 milesTwain Harte, CACrash
SUSPENSION
TLA* THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT AND DROVE INTO AN EMBANKMENT. THE FRONT PASSENGER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. ...UPDATED 02/04/16 *B THE CONSUMER STATED THE VEHICLE HAD BEEN PULLING SLIGHTLY TO THE RIGHT FOR 3-4 DAYS PRIOR TO THE INCIDENT 03/15/18
NHTSA complaint #10765198 — an unverified report by a vehicle owner.
at 37,000 milesKingston, NYCrash1 injured
AIR BAGS
TL*THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING 15-20 MPH, THE CONTACT CRASHED INTO THE REAR PASSENGER SIDE DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS DID NOT ENGAGE. AS A RESULT, THE DRIVER STRUCK HIS HEAD ON THE WINDSHIELD AND SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. AS OF FEBRUARY 20, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 37,000. UPDATED 3/25/08
NHTSA complaint #10218681 — an unverified report by a vehicle owner.
at 37,000 milesKingston, NYCrash1 injured
SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING 15-20 MPH, THE CONTACT CRASHED INTO THE REAR PASSENGER SIDE DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS DID NOT ENGAGE. AS A RESULT, THE DRIVER STRUCK HIS HEAD ON THE WINDSHIELD AND SUFFERED HEAD AND NECK INJURIES. A POLICE REPORT WAS FILED. AS OF FEBRUARY 20, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 37,000. UPDATED 3/25/08
NHTSA complaint #10218681 — an unverified report by a vehicle owner.
at 36,882 milesHanover, MACrash
VEHICLE SPEED CONTROL
THE CAR HESITATES WHEN PRESSURE IS APPLIED TO THE GAS PEDAL, AND IN ORDER TO SPEED UP THE PEDAL HAS TO BE PUSHED AGAIN. I HAVE COMPLAINED TO THE SERVICE DEPARTMENT SEVERAL TIMES. THE SECOND TIME I COMPLAINED THE SERVICE MANAGER DROVE THE CAR AND SAID IT THE WAY THE CAR WAS SUPPOSE TO BE, THE COMPUTER SYSTEM WORKED THAT WAY. I BROUGHT IT BACK IN WITH THE SAME COMPLAINT AND THEY SAID OTHER CARS HAD SIMILAR DIFFICULTIES, AND THEY REPLACED A COMPUTER CHIP. THE PICK-UP WAS A LITTLE BETTER BUT STILL NOT LIKE OTHER CARS. THE LATEST FAILURE OCCURRED AS I WAS TAKING A LEFT OUT OF A DRIVEWAY. I PUT MY FOOT ON THE GAS, NOTHING HAPPENED AND I PUT MY FOOT ON THE GAS AGAIN, AT WHICH TIME THE CAR SPED ACROSS THE ROAD AND HIT A TELEPHONE POLE.
NHTSA complaint #10191258 — an unverified report by a vehicle owner.
at 18,000 milesLexington, MACrash1 injured
TIRES:TREAD/BELT
DT: THE CONSUMER OWNS VOLVO S80 2004, SUDDENLY THE TIRE BECAME PARTIALLY SEPARATED FROM THE RIM ON THE FRONT PASSENGER SIDE. THE CONSUMER LOST CONTROL OF VEHICLE. THE CAR CRASHED, THEN ROLLED AND FLIPPED OVER INTO A DITCH UPSIDE DOWN. THE PASSENGER IN THE REAR BEHIND THE DRIVER SUSTAINED INJURIES, INCLUDING HEAD TRAUMA. THE CONSUMER CALLED VOLVO AND REQUESTED THAT AN INVESTIGATOR COME AND CHECK THE CAR. AN INVESTIGATOR CAME, AND INVESTIGATED THE VEHICLE BUT VOLVO WOULD NOT RELEASE ANY INFORMATION TO THE CONSUMER. THE CAR WAS TOWED TO THE GM REPAIR SHOP. A POLICE REPORT AND PICTURES WERE TAKEN. THE CONSUMER TALKED TO VOLVO, AND THEY SAID THAT THEY CHECKED EVERYTHING AND IT WAS OKAY. THEY KEPT SAYING THAT THEY HAVE NO LIABILITY. THE CONSUMER WAS TRAVELING AT 60 MPH WHEN THE ACCIDENT OCCURRED.
NHTSA complaint #10132836 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Portland, OR
UNKNOWN OR OTHER
Both of the key fobs I have are broken in that the key won't lock straight out or stay folded into the fob. The weight of the plastic fob alone frequently causes the key to twist backwards if the road is bumpy or uneven, which kills the engine and makes it extremely difficult to steer to safety without power steering. The first time this happened to me I was traveling at 55 mph on a crowded highway but fortunately I was in the rightmost lane, not in a curve, and was approaching an area where I could pull over to safety. I have had to duct tape both keys in the open position to prevent this. The situation is much worse if additional keys or other weight is added to the ring. It is possible to insert a broken key in a way that causes the weight of the fob to hang away from the driver but large road bumps or accidental interference from the driver or passengers can cause it to flip backwards anyway. These incidents are alarming and confusing for the driver, particularly the first time, and could easily cause an accident depending on the conditions. I am not the only person who has experienced this issue, and it will become even more common as these vehicles age.
NHTSA complaint #11499690 — an unverified report by a vehicle owner.
Savannah, GA
AIR BAGS
ON 11/17/2020 WAS DRIVING TO PICK UP DECAL FOR MY CAR AND I GOT A MESSAGE THAT READ A CHECK AIRBAGS I DIDN'T HAVE ANY READING ON MY GAGES TURN SIGNAL FOR RIGHT TURN STAY LIT UP NOT BRINKING JUST ON , WHEN I STOPPED AND WENT IN BUILDING TO GET DECAL CAME BACK TO CAR STARTED IT MY GAGES CAME BACK WHICH WAS GLAD THEY WERE WORKING BUT STILL HAD MESSAGE ABOUT AIRBAGS
NHTSA complaint #11375302 — an unverified report by a vehicle owner.
Savannah, GA
ELECTRICAL SYSTEM
ON 11/17/2020 WAS DRIVING TO PICK UP DECAL FOR MY CAR AND I GOT A MESSAGE THAT READ A CHECK AIRBAGS I DIDN'T HAVE ANY READING ON MY GAGES TURN SIGNAL FOR RIGHT TURN STAY LIT UP NOT BRINKING JUST ON , WHEN I STOPPED AND WENT IN BUILDING TO GET DECAL CAME BACK TO CAR STARTED IT MY GAGES CAME BACK WHICH WAS GLAD THEY WERE WORKING BUT STILL HAD MESSAGE ABOUT AIRBAGS
NHTSA complaint #11375302 — an unverified report by a vehicle owner.
at 190,000 milesFort Worth, TX
FUEL/PROPULSION SYSTEM
AFTER NOTICING A VERY ACUTE SMELL OF GAS I TOOK THE VEHICLE IN FOR INSPECTION. THE MECHANIC ADVISE THAT I HAD A FUEL LEAK IN MY 2004 VOLVO S 80 . THATS COULD HAVE BEEN A SERIOUS PROBLEM AND THAT THE CAR IS NOT DRIVEABLE IN THIS CONDITION.
NHTSA complaint #11325903 — an unverified report by a vehicle owner.
at 92,000 milesWaterford, CT
FUEL/PROPULSION SYSTEM
STRONG ODOR OF GAS OUTSIDE OF CAR. RECALL ON SIMILIAR CARS BUT NOT IN THIS AREA. KNOWN ISSUE BY VOLVO BUT WILL NOT REPAIR AT NO COST AS IT IS OUTSIDE OF THE 10 YEAR EXTENDED WARRANTY EVEN THOUGH CAR DOES NOT HAVE 150000 MILES ON. FIRE HAZARD AND SHOULD BE FOR ALL CARS OF THIS YEAR AND MAKE BUT OFFER LITTLE IF ANY HELP.
NHTSA complaint #11000604 — an unverified report by a vehicle owner.
Arlington Heights, IL
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO S80. ON SEVERAL OCCASIONS, THE CONTACT SMELLED FUEL COMING FROM THE GARAGE. UPON CHECKING UNDERNEATH THE VEHICLE, THE ODOR BECAME STRONGER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FUEL LEAK ORIGINATED FROM THE TOP OF THE FUEL TANK. THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10979273 — an unverified report by a vehicle owner.
at 19,000 milesGuntersville, AL
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO S80. THE CONTACT STATED THAT HE SMELLED FUEL AROUND THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED FUEL HAD LEAKED OUT OF THE TOP OF THE FUEL PUMP. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10978737 — an unverified report by a vehicle owner.
at 114,800 milesGeorgetown, DE
FUEL/PROPULSION SYSTEM
THE CAR IS PUTTING FORTH A STRONG ODOR OF GASOLINE. THIS WAS FIRST NOTICED A COUPLE OF WEEKS AGO BUT WAS PUT DOWN TO HAVING JUST FILLED THE TANK. THE PROBLEM HAS PROGRESSED TO THE POINT WHERE YOU CAN SMELL GAS 20 FEET AWAY FROM THE CAR. WE ARE NOT ALLOWING OUR DAUGHTER TO DRIVE THE CAR AS IT IS AN EXTREME FIRE HAZARD. I HAD THE SAME ISSUE WITH ANOTHER S80 IN 2015 WHICH ALSO WASN'T COVERED IN THE RECALL SINCE IT WAS NOT SOLD IN A "HOT CLIMATE". WITH THAT CAR THE FUEL PUMP (WITH DEFECTIVE FLANGE) WAS REPLACED AND THE PROBLEM WENT AWAY. ALTHOUGH I AM NOT CONVINCED THAT HEAT IS THE PROBLEM (RATHER THE DEFECTIVE FLANGE) THE TEMPERATURES IN OUR AREA RANGES FROM 15 IN WINTER TO LOW 100S IN THE SUMMER. THIS IS A PROBLEM WHICH VOLVO HAS ACKNOWLEDGED AND IT CLEARLY MAKES DRIVING THE CAR DANGEROUS IF NOT DEADLY. RECALL FOR THIS PROBLEM 09V483000 - VOLVO RECALL #R220.
NHTSA complaint #10953649 — an unverified report by a vehicle owner.
at 157,000 milesMidland, TX
SUSPENSION
TL* THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION. THE CONTACT PULLED THE VEHICLE OVER IN A PARKING LOT AND NOTICED THAT THE FRONT DRIVER SIDE AXLE WAS HANGING. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS REPAIRED, BUT THE CONTROL ARM KEPT FRACTURING. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
NHTSA complaint #10903780 — an unverified report by a vehicle owner.
at 101,000 milesYork, PA
POWER TRAIN
PURCHASED A 2004 VOLVO S80 IN "MINT CONDITION" FROM A USED CAR DEALERSHIP (GOOD REPUTATION).THREE (3) MONTHS LATER THE TRANSMISSION STARTED THE FAMOUS VOLVO "SLIP, SLIDE, AWAY".. IT RIDES LIKE A ROCK, I FELL EVERY CRACK, GRAIN OF SAND IN THE ROAD. I REPLACED THE STRUTS, COIL SPRINGS, LOWER CONTROL ARMS AND OTHER SUSPENSIONS PARTS BUT TO NO AVAIL IMPROVED ITS CONDITION. EVERY WEEK OR SO I GET THE "STOP SAFELY COOLANT LEVEL LOW" WARNING ON MY DASH...KEEP IN MIND THE DEALERSHIP HAD NOTHING TO DO WITH THESE ISSUES SINCE THE CONDITIONS DIDN'T APPEARED UNTIL 3 MONTHS/50000 MILES AFTER THE PURCHASE. STEERING HAS SOME PLAY AND I'M CONTINUOUSLY RECOVERING THE DIRECTIONAL PATH SLIGHTLY. SHORTLY AFTER I PURCHASED THE VEHICLE I INSTALLED ALL NEW TIRES (MICHELINS) PURCHASED A LIFETIME WHEEL ALIGNMENT, WHICH WAS DONE DURING NEW TIRE INSTALL AND RECENTLY RE-CHECKED. I DO 90% OF THE WORK MYSELF; I'M AN ENGINEER BY TRADE WITH 40 YEARS OF MECHANICAL SKILLS/KNOWLEDGE. CHECKED THE RECALL DATABASE BY VIN (SAFERCAR.GOV) AND VARIOUS OTHER SITES AND THERE WAS NO RECALL ON MY VEHICLE. THE VOLVO SITUATION IS EXTREMELY DISHEARTENING FOR SUCH A WELL-KNOWN EUROPEAN CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10896930 — an unverified report by a vehicle owner.
at 101,000 milesYork, PA
STEERING
PURCHASED A 2004 VOLVO S80 IN "MINT CONDITION" FROM A USED CAR DEALERSHIP (GOOD REPUTATION).THREE (3) MONTHS LATER THE TRANSMISSION STARTED THE FAMOUS VOLVO "SLIP, SLIDE, AWAY".. IT RIDES LIKE A ROCK, I FELL EVERY CRACK, GRAIN OF SAND IN THE ROAD. I REPLACED THE STRUTS, COIL SPRINGS, LOWER CONTROL ARMS AND OTHER SUSPENSIONS PARTS BUT TO NO AVAIL IMPROVED ITS CONDITION. EVERY WEEK OR SO I GET THE "STOP SAFELY COOLANT LEVEL LOW" WARNING ON MY DASH...KEEP IN MIND THE DEALERSHIP HAD NOTHING TO DO WITH THESE ISSUES SINCE THE CONDITIONS DIDN'T APPEARED UNTIL 3 MONTHS/50000 MILES AFTER THE PURCHASE. STEERING HAS SOME PLAY AND I'M CONTINUOUSLY RECOVERING THE DIRECTIONAL PATH SLIGHTLY. SHORTLY AFTER I PURCHASED THE VEHICLE I INSTALLED ALL NEW TIRES (MICHELINS) PURCHASED A LIFETIME WHEEL ALIGNMENT, WHICH WAS DONE DURING NEW TIRE INSTALL AND RECENTLY RE-CHECKED. I DO 90% OF THE WORK MYSELF; I'M AN ENGINEER BY TRADE WITH 40 YEARS OF MECHANICAL SKILLS/KNOWLEDGE. CHECKED THE RECALL DATABASE BY VIN (SAFERCAR.GOV) AND VARIOUS OTHER SITES AND THERE WAS NO RECALL ON MY VEHICLE. THE VOLVO SITUATION IS EXTREMELY DISHEARTENING FOR SUCH A WELL-KNOWN EUROPEAN CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10896930 — an unverified report by a vehicle owner.
at 101,000 milesYork, PA
SUSPENSION
PURCHASED A 2004 VOLVO S80 IN "MINT CONDITION" FROM A USED CAR DEALERSHIP (GOOD REPUTATION).THREE (3) MONTHS LATER THE TRANSMISSION STARTED THE FAMOUS VOLVO "SLIP, SLIDE, AWAY".. IT RIDES LIKE A ROCK, I FELL EVERY CRACK, GRAIN OF SAND IN THE ROAD. I REPLACED THE STRUTS, COIL SPRINGS, LOWER CONTROL ARMS AND OTHER SUSPENSIONS PARTS BUT TO NO AVAIL IMPROVED ITS CONDITION. EVERY WEEK OR SO I GET THE "STOP SAFELY COOLANT LEVEL LOW" WARNING ON MY DASH...KEEP IN MIND THE DEALERSHIP HAD NOTHING TO DO WITH THESE ISSUES SINCE THE CONDITIONS DIDN'T APPEARED UNTIL 3 MONTHS/50000 MILES AFTER THE PURCHASE. STEERING HAS SOME PLAY AND I'M CONTINUOUSLY RECOVERING THE DIRECTIONAL PATH SLIGHTLY. SHORTLY AFTER I PURCHASED THE VEHICLE I INSTALLED ALL NEW TIRES (MICHELINS) PURCHASED A LIFETIME WHEEL ALIGNMENT, WHICH WAS DONE DURING NEW TIRE INSTALL AND RECENTLY RE-CHECKED. I DO 90% OF THE WORK MYSELF; I'M AN ENGINEER BY TRADE WITH 40 YEARS OF MECHANICAL SKILLS/KNOWLEDGE. CHECKED THE RECALL DATABASE BY VIN (SAFERCAR.GOV) AND VARIOUS OTHER SITES AND THERE WAS NO RECALL ON MY VEHICLE. THE VOLVO SITUATION IS EXTREMELY DISHEARTENING FOR SUCH A WELL-KNOWN EUROPEAN CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10896930 — an unverified report by a vehicle owner.
at 98,635 milesMorrisville, NC
FUEL/PROPULSION SYSTEM
SHORTLY AFTER MOVING TO NORTH CAROLINA, I BEGAN TO SMELL FUEL. I FIRST THOUGHT THAT IT WAS THE GAS CAP AND REPLACED IT. THE SMELL CONTINUED TO GROW STRONGER AND STRONGER, TO THE POINT I COULD NOT KEEP IT PARKED IN MY GARAGE IN MY TOWNHOME DUE TO THE SMELL OF GAS WHICH WOULD PERMEATE THE ENTIRE HOUSE. I ALSO NOTICED DURING THIS TIME A SUBSTANTIAL LOSS IN GAS MILEAGE. I TOOK THE CAR IN TO HAVE IT LOOKED AT. THE AUTO SHOP FOUND THAT THE FUEL PUMP WAS LEAKING AND SHOWED ME THE BACK OF THE FUEL TANK WHICH WAS COVERED IN GAS. DUE TO THE EXTREME RISK, THE AUTO SHOP STATED THAT THE PUMP NEEDED TO BE REPLACED IMMEDIATELY, ESPECIALLY SINCE I WAS ABOUT TO TAKE A 300-MILE TRIP. THE SHOP DID FIND THE RECALL: 09V483000 AND CALLED THE LOCAL VOLVO DEALER. THE DEALER STATED THAT MY CAR WAS NOT COVERED BY THE RECALL. I REQUESTED THAT THE FUEL PUMP BE GIVEN TO ME SO THAT I COULD REVIEW THE RECALL. I THEN REVIEWED ALL THE DOCUMENTATION ONLINE, SPECIFICALLY THE PICTURES OF THE PUMPS WHICH WERE COVERED VS. THE PUMP WHICH WAS BAD. MY PUMP MATCHES EXACTLY TO THE "BAD" PUMP. IN ADDITION, THE FACT THAT MY CAR WAS LEAKING GAS TO THE POINT OF COATING THE OUTSIDE OF THE FUEL TANK INDICATES THAT THIS SHOULD HAVE BEEN A COVERED INCIDENT.
NHTSA complaint #10888036 — an unverified report by a vehicle owner.
at 120,000 milesMontclair, VA
FUEL/PROPULSION SYSTEM
FUEL SMELL FROM REAR OF THE CAR, HARD TO START.
NHTSA complaint #10837874 — an unverified report by a vehicle owner.
at 170,000 milesSpokane, WA
FUEL/PROPULSION SYSTEM
BACK IN 2010 UNDER THE RECALL ADV ,I TOOK MY CAR IN TO MY VOLVO DEALER FOR THE RECALL FOR FUEL SMELL AND THEY TOLD ME IT WAS OK . THE CAR THEN HAD AROUND 90.000 MILES OR SO, NOW I TAKE MY CAR BACK WITH STRONG FUEL SMELL IN 2015 170.000 MILES AND I REPORTED TO VOLVO HEAD QUARTERS AND THEY TELL THEY WILL COVER THE PUMP ONLY AND NOT THE LABOR TO TUNE OF 550.00 BECAUSE THE CAR HAS OVER 150000 MILES ON IT AND IS PAST THE RECALL EXTENDED WARRINTY , BUT I THOUGHT UNDER RECALL P29075 THAT VOLVO IS LIA FOR FREE REPLACEMENT OF PARTS AND LABOR THE FIRST TIME I TOOK IT IN. VOLVO TOLD ME IT IS ABOUT 4 HRS LABOR WHEN THERE OWN RECALL CALLS FOR .09 HRS LABOR. SO IT HASN'T BEEN FIXED YET. I WILL FIX IT MY SELF TO THE TUNE OF A PUMP (BOCSH PUMP 155.00 )AND MY OWN LABOR.THANKS FOR NOTHING VOLVO I GUESS IF I WOULD OF BURNT UP IN THIS CAR VOLVO WOULDN'T BE LIA ? MY ATT SURE THINKS THEY WOULD OF BEEN. NEVER WILL BUY A VOLVO AGAIN.
NHTSA complaint #10820834 — an unverified report by a vehicle owner.
at 121,000 milesDaly City, CA
SUSPENSION
BASED ON NHTSA CAMPAIGN 04V029000> THE CONTROL ARMS ARE GRINDING AS I DRIVE THE VEHICLE. THERE IS A GRINDING NOISE COMING FROM THE FRONT RIGHT PASSENGER SIDE. I HAVE LOST STABILIZATION OF THE VEHICLE WHEN IN MOTION. THIS HAPPENS ON CITY STREETS, HIGHWAYS AND WHILE TURNING. THIS IS A PROBLEM THAT HAS LED TO COMPLAINANTS AND PRESENTS A DANGER WHILE DRIVING.
NHTSA complaint #10806403 — an unverified report by a vehicle owner.
at 121,000 milesDaly City, CA
FUEL/PROPULSION SYSTEM
THERE WAS A RECALL REGRDING FUEL SMELL/FUEL PUMP AND/OR FUEL SEAL PROBLEM IN 2010..MY CAR IS NOT REGERSTED IN THE DATA BASE FOR THE DEALER TO FIX THE FUEL PUMP. HOW DO I GET A DEALER VOCHER TO TAKE OF THIS PROBLEM.
NHTSA complaint #10806349 — an unverified report by a vehicle owner.
at 125,000 milesBuena Park, CA
ENGINE
CAR BEGAN OVERHEATING AND EVENTUALLY OVERHEATED AND RUINED ENGINE LATER MECHANIC DISCOVERED THERMOSTAT WASNT WORKING PROPERLY SO NO INDICATION AS TO VEHICLE TEMPURATURE. CAR WAS ON FREEWAY AND STOPPED COMING OFF FREEWAY. HEAD GASKET BLEW ALSO AS WELL AS BAD TRANSMISSION
NHTSA complaint #10789003 — an unverified report by a vehicle owner.
at 120,000 milesTwain Harte, CACrash
WHEELS
TLA* THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT AND DROVE INTO AN EMBANKMENT. THE FRONT PASSENGER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. ...UPDATED 02/04/16 *B THE CONSUMER STATED THE VEHICLE HAD BEEN PULLING SLIGHTLY TO THE RIGHT FOR 3-4 DAYS PRIOR TO THE INCIDENT 03/15/18
NHTSA complaint #10765198 — an unverified report by a vehicle owner.
at 120,000 milesTwain Harte, CACrash
SUSPENSION
TLA* THE CONTACT OWNS A 2004 VOLVO S80. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT AND DROVE INTO AN EMBANKMENT. THE FRONT PASSENGER SIDE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. ...UPDATED 02/04/16 *B THE CONSUMER STATED THE VEHICLE HAD BEEN PULLING SLIGHTLY TO THE RIGHT FOR 3-4 DAYS PRIOR TO THE INCIDENT 03/15/18
NHTSA complaint #10765198 — an unverified report by a vehicle owner.
at 123,000 milesClover, SC
POWER TRAIN
VEHICLE HAS BEEN HESITANT, SPUTTERING AND SURGING WHEN STOPPED OR INCREASING SPEED. WHEN STOPPED THE VEHICLE SURGES AND MOVES. THIS CAN BE VERY DANGEROUS, AS WE CAN HIT A VEHICLE IN FRONT OF US. THE ETM HAS BEEN CLEANED BY COLLINS AUTO IN SC. THEY TOLD US THAT IT NEEDED TO BE REPLACED WITH A FEW THOUSAND MILES. THERE IS BUILD UP IN THE THROTTLE BODY AND THIS IS DUE TO THE OIL CHANGE INTERVAL (7500 MILES) WHICH IS RECOMMENDED BY VOLVO. THIS IS A SAFETY ISSUE AND A PART DEFECT WHICH VOLVO SHOULD FIX AND REPLACE AT THEIR COST.
NHTSA complaint #10712134 — an unverified report by a vehicle owner.
at 123,000 milesClover, SC
ENGINE
VEHICLE HAS BEEN HESITANT, SPUTTERING AND SURGING WHEN STOPPED OR INCREASING SPEED. WHEN STOPPED THE VEHICLE SURGES AND MOVES. THIS CAN BE VERY DANGEROUS, AS WE CAN HIT A VEHICLE IN FRONT OF US. THE ETM HAS BEEN CLEANED BY COLLINS AUTO IN SC. THEY TOLD US THAT IT NEEDED TO BE REPLACED WITH A FEW THOUSAND MILES. THERE IS BUILD UP IN THE THROTTLE BODY AND THIS IS DUE TO THE OIL CHANGE INTERVAL (7500 MILES) WHICH IS RECOMMENDED BY VOLVO. THIS IS A SAFETY ISSUE AND A PART DEFECT WHICH VOLVO SHOULD FIX AND REPLACE AT THEIR COST.
NHTSA complaint #10712134 — an unverified report by a vehicle owner.
at 122,000 milesWashington, DC
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2004 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CONTACT NOTICED A FUEL ODOR COMING FROM THE AIR VENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE) BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 122,000.
NHTSA complaint #10692245 — an unverified report by a vehicle owner.
at 105,000 milesTampa, FL
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO S80. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN THE CABIN AND AROUND THE EXTERIOR OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THERE WAS FUEL LEAK. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING FAILURE DIRECTLY RELATED TO RECALL NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE).THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
NHTSA complaint #10654536 — an unverified report by a vehicle owner.
at 165,000 milesMarion, CT
ELECTRICAL SYSTEM
BROKEN KEY CAN CAUSE VEHICLE KEY SWITCH TO TURN OFF UNEXPECTEDLY WHILE DRIVING. THE FOLLOWING IS MY INTERACTION WITH VOLVO, I HAVE HEARD NOTHING FROM THEM SINCE MARCH. ADVISE HOW AND I WILL SEND YOU A PICTURE OF THIS CONDITION. CUSTOMERCARE WEB FORM - 3/19/2014 7:08 PM RESPONSE BY EMAIL ([XXX]) (03/20/2014 09:09 AM) DEAR DICK, THANK YOU FOR YOUR EMAIL. YOUR COMMENTS HAVE BEEN DOCUMENTED AND I FORWARDED TO OUR HEADQUARTERS IN SWEDEN. OF COURSE THERE'S NO TELLING WHAT WILL BE DONE WITH THIS INFORMATION, BUT I THANK YOU FOR TAKING THE TIME TO WRITE. [XXX] VOLVO CUSTOMER CARE 1-800-458-1552 X [XXX] AUTO-RESPONSE BY (ADMINISTRATOR) (03/19/2014 08:08 PM) THANK YOU FOR CONTACTING VOLVO CARS OF NORTH AMERICA'S CUSTOMER CARE CENTER. OUR TEAM IS LOOKING INTO YOUR EMAIL RIGHT NOW AND WILL RESPOND TO YOU WITHIN 24 HOURS. IF YOU WOULD PREFER TO SPEAK TO A VOLVO REPRESENTATIVE, PLEASE CALL US DURING OUR REGULAR BUSINESS HOURS LISTED BELOW. PLEASE REFER TO THIS ID#140319-000156. THIS WILL HELP US QUICKLY LOCATE AND REVIEW YOUR CORRESPONDENCE. CUSTOMER BY CSS WEB ([XXX]) (03/19/2014 08:08 PM) AFTER THIS VEHICLE'S ENGINE SHUT OFF SEVERAL TIMES WHILE ZIPPING ALONG THE INTERSTATE I RESOLVED TO FIGURE OUT WHY AND FOUND THE FOLLOWING CONDITION WOULD CAUSE IT TO DO SO. I HAVE A NUMBER OF KEYS ON THE KEYRING AND THE SPRING WHICH NORMALLY HOLDS THE KEY OUT STRAIGHT FROM ITS HOLDER IS BROKEN. WHEN THE KEY/HOLDER IS INSERTED BACK SIDE UP AND THEN ROTATED TO THE RUN POSITION THE BODY OF THE HOLDER EVENTUALLY FOLDS HALF WAY IN AGAINST THE COLUMN, WITH THE OTHER KEYS ON THE RING PULLING IT DOWNWARDS. AFTER ENOUGH BUMPS IN THE ROAD THE DOWNWARD FORCE ROTATES THE KEY OUT OF THE RUN POSITION. IF THE KEY/HOLDER IS INSERTED BUTTONS SIDE UP THIS DOES NOT OCCUR. THOUGHT YOU'D LIKE TO KNOW ABOUT THIS SCENARIO BEFORE THE GM LITIGATORS GET WIND OF IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10639952 — an unverified report by a vehicle owner.