The contact owns a 2023 Acura MDX. The contact stated that while driving and depressing the accelerator pedal, the pedal unintendedly travelled down to the floorboard, causing the vehicle to unintendedly accelerate. The contact stated that the vehicle exceeded 95 MPH while driving in a 25 MPH zone. The contact stated that the vehicle failed to stop while depressing the brake pedal and drove through a red traffic light. The vehicle was taken to the local dealer, where an Acura engineer flew in to examine the vehicle. The engineer determined that the driver's side floor mat was faulty, and the floor mat was replaced; however, the failure recurred on three separate occasions and lasted approximately 40 seconds. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.
NHTSA complaint #11677467 — an unverified report by a vehicle owner.
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
NHTSA complaint #11675033 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT THE NAVIGATION AND BACK UP CAMERA SCREEN WERE FAULTY. THE BACK UP CAMERA SCREEN REMAINED BLANK AND SHOWED NO FOOTAGE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO REPAIR THE VEHICLE ON THEIR OWN. THE FAILURE MILEAGE WAS 16,0000.
NHTSA complaint #11252293 — an unverified report by a vehicle owner.
2014 ACURA MDX. CONSUMER WRITES IN REGARDS TO DEFECTIVE VOICE CONTROL SYSTEM. *SMD THE CONSUMER STATED THE VOICE CONTROL SYSTEM DUD NOT UNDERSTAND HIS VOICE OR HIS WIFE'S VOICE. THE DEALER COULD NOT EXPLAIN THE CONTROL FEATURES.
NHTSA complaint #10694548 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE AIR CONDITIONER ACTIVATED, THERE WAS AN ABNORMAL NOISE COMING FROM THE AIR CONDITIONER. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO DIAGNOSED THAT THE CLUTCH COMPRESSOR BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASIONS. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #10786230 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V417000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10775421 — an unverified report by a vehicle owner.
FORWARD/FRONT COLLISION MITIGATION BRAKING SYSTEM DIDN'T ENGAGE ENOUGH TO REDUCE OR AVOID IMPACT OF THE COLLISION. MY VEHICLE TOOK A RIGHT TURN AT ABOUT 20-25 MPH AND TRAVELLED LESS THAN 2-2.5 CAR LENGTH BEFORE GETTING ONTO THE CURB AND HITTING AN IRON PILLAR ABOUT 2 FEET HIGH ON SIDE WALK. IT WAS A SIDE FRONTAL COLLISION AND THE PASSENGER SIDE FRONT WHEEL DIRECTLY HIT THE IRON PILLAR. THE VEHICLE SPEED WASN'T REDUCED TO MITIGATE IMPACT/DAMAGE FROM THE COLLISION AND VEHICLE TOOK FULL IMPACT OF THE COLLISION. THE FORWARD/FRONT COLLISION MITIGATION BRAKING SYSTEM MUST BE EVALUATED TO ASSESS SUITABILITY TO AVOID COLLISION WITH OBJECTS OF LOW HEIGHT.
NHTSA complaint #10762377 — an unverified report by a vehicle owner.
THE ACURA LANE KEEP ASSIST SYSTEM (LKAS) MIS-READS SOME INTERSECTIONS AND JERKS THE WHEEL TOWARD A SIDE STREET ONLY TO QUICKLY TRY TO COMPENSATE BY JERKING BACK. THERE IS ONE INTERSECTION IN PARTICULAR THAT THIS HAPPENS CONSISTENTLY. THE DEAL SAYS THE SYSTEM IS WORKING PROPERLY. I BELIEVE THIS IS A SOFTWARE "DEFECT". IT IS QUITE STARTING THE FIRST TIME THIS HAPPENS AND AT SPEED IT REPRESENTS AN UNSAFE CONDITION. ANOTHER CASE OF A SAFETY SYSTEM CREATING AN UNSAFE CONDITION.
NHTSA complaint #10760482 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LANE ASSIST CAMERA, A FEATURE THAT ALERTED THE DRIVER WITH "LANE DEPARTURE AND LANE ASSIST KEEPING WARNINGS" WHENEVER THE DRIVER VEERED FROM THE LANE. THE CONTACT STATED THAT THE FEATURE FAILED WHILE DRIVING 60 MPH, WITH THE AIR CONDITIONING SET AT 69 DEGREES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS ADVISED TO TURN THE AIR CONDITIONER ON WHILE DRIVING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS LEFT AT THE DEALER'S AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AGAIN, BUT HAD NOT RETURNED THE CALL. THE FAILURE MILEAGE WAS 1,400.
NHTSA complaint #10735974 — an unverified report by a vehicle owner.
COLLISION MITIGATION BRAKING SYSTEM ENGAGED AS CAR WAS DRIVEN ON CITY STREET AT APPROXIMATELY 30 MPH. STREET WAS DOWNHILL THEN TRANSITIONED TO UPHILL, WHICH IS THE POINT AT WHICH THE BRAKING SYSTEM ENGAGED ("BRAKE" WARNING DISPLAYED, SEATBELT TUGGED, AND CAR SLOWED). THERE WAS NO ACTUAL OBSTRUCTION IN FRONT OF THE CAR. IT WAS NOTED THAT THERE WERE TWO METAL CONSTRUCTION COVERS ON THE STREET IN FRONT OF CAR. AFTER CAR SLOWED WARNING STOPPED AND CAR FUNCTIONED NORMALLY.
NHTSA complaint #10725676 — an unverified report by a vehicle owner.
DEFECT SHOWS AS IMMEDIATE LOSS OF TOE ALIGNMENT IN BOTH FRONT TIRES, LANE KEEP ASSIST COMPUTERIZED FEATURE IN UNABLE TO TURN STEERING WHEEL RIGHT, AND STEERING WHEEL POSITION SENSOR IS UNABLE TO REMAIN FIXED AT ZERO. STEERING WHEEL POSITION SENSOR: FORCES THE VEHICLE INTO ONCOMING TRAFFIC BY AUTOMATICALLY DURING FRONT WHEELS TWO AND FIVE DEGREES WITH MAXIMUM TURNING FORCE APPLIED WHEN THE ROAD PRESENTS ANY COMBINATION OF CURVED, TILTED, AND BUMPY CONDITION. STEERING WHEEL HAND SENSOR ? COMPUTER APPLIED OVER-STEER FORCES THE CAR LEFT OR RIGHT SEVERAL DEGREES DEPENDING ON HAND POSITION. IDS: THREE SETTINGS FORCE STEERING WHEEL SEVERAL DEGREES LEFT OR RIGHT DURING BRAKING DEPENDING ON LAST APPLIED STEERING ADJUSTMENT. WHEN THE ROAD IS A COMBINATION OF CURVED, SUBSTANTIALLY SLOPED, OR BUMPY THE COMPUTER WILL APPLY MAXIMUM COMPUTERIZED TURNING FORCE TO MOVE STEERING WHEEL UP TO 45 DEGREES LEFT INTO ONCOMING TRAFFIC EVEN WHEN THE ROAD SLOPES AND/OR CURVES AWAY FROM ONCOMING TRAFFIC. A SERIES OF SOFTWARE COMMAND CONFLICTS AND OVERRIDES BETWEEN IDS, STEERING WHEEL POSITION SENSOR, STEERING WHEEL SENSOR FOR HAND POSITION, RADAR, AND ROAD POSITION SENSOR, AND OTHER-VEHICLE SENSORS ROUTINELY CAUSE THE COMPUTER TO PERFORM UNINTENDED DRIVE INTO INCOMING TRAFFIC WITH MAXIMUM COMPUTER APPLIED FORCE. MANUFACTURER REFUSED TO PROVIDE DEALERS COMPUTER DIAGNOSTIC EQUIPMENT THAT ALIGNS STEERING WHEEL SENSOR WITH NAVIGATION COMPUTER, RADAR, INTERNAL/EXTERNAL SENSORS, IDS, AND STEERING WHEEL HAND SENSOR UNLESS THE CONSUMER IS WILLING TO PAY $700 IN EQUIPMENT TRANSFER COSTS. MANUFACTURER DEMANDS DEALERS DENY SERVICE OR AVOID WRITING WORK ORDERS THAT CONTAIN ANY INDICATION OF A PROBLEM WITH STEERING WHEEL SENSOR, RADAR, COMPUTER-INTEGRATED HARDWARE, OR IDS. INSTEAD VERBALIZE COMPUTER-RELATED ISSUES WITH REPAIR TECHS TO AVOID REGULATORY REPORTING AND CALIFORNIA LEMON LAW REQUIREMENTS.
NHTSA complaint #10671950 — an unverified report by a vehicle owner.
OVER A PERIOD OF TIME, BEGINNING ABOUT THE DATE AND VEHICLE MILEAGE STATED ABOVE, I EXPERIENCED A SHUDDER AND CORRESPONDING NOISE AS THE TRANSMISSION TRIED TO SHIFT GEARS. SIMILAR TO THE SENSATION OF DRIVING ACROSS CLOSELY-SPACED RUMBLE STRIPS, THE SHUDDER AND NOISE SEEMED TO VARY IN LENGTH OF TIME DEPENDING ON SPEED. THIS OCCURRED MANY TIMES BEFORE I BECAME CONCERNED AND STARTED RESEARCHING DURING WHICH I FOUND DOZENS OF SIMILAR ACCOUNTS IN VARIOUS ON-LINE FORUMS. EVENTUALLY I TOOK MY MDX TO THE DEALERSHIP FOR A DIAGNOSIS. DISAPPOINTINGLY SIMILAR TO MANY ACCOUNTS I READ ON THE INTERNET, AND DESPITE MY DESCRIPTION OF THE PROBLEM, THE ACURA DEALERSHIP WAS UNABLE TO REPRODUCE THE PROBLEM, FURTHER NOTING ALL 19 ITEMS ON THEIR MULTI-POINT INSPECTION REPORT AS "CHECKED AND OK", INCLUDING THE TRANSMISSION. SOON THEREAFTER, THE DRIVE TRAIN COMPLETELY FROZE UP AS I DISCOVERED AFTER STARTING THE CAR IN MY DRIVEWAY (THANKFULLY, NOT WHILE DRIVING THE CAR). DESPITE USING THE TRANSMISSION SHIFT LOCK RELEASE BUTTON (COINCIDENTALLY -?- THE SUBJECT OF A RECALL FOR WHICH I HAVE RECEIVED A NOTICE FROM ACURA), THE CAR REMAINS IMMOBILE BECAUSE I AM UNABLE TO GET THE CAR OUT OF PARK AND PUT IT INTO GEAR TO RETURN TO THE DEALERSHIP FOR FURTHER DIAGNOSIS. MY LOCAL ACURA DEALERSHIP HAS BEEN UNRESPONSIVE TO MY NUMEROUS COMPLAINTS AND CALLS ATTEMPTING TO REMEDY THE PROBLEM. THE CONSUMER STATED THE WATER PUMP, TIMING BELT, AIR CONDITIONER, MOTOR MOUNT, FRONT AXLE SEAL, REAR HVAC BLOWER TRANSISTOR ALL FAILED. UPADTED 03/11/15
NHTSA complaint #10660836 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 ACURA MDX. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR CONDITIONER WAS ACTIVATED AND A LOUD ABNORMAL NOISE EMITTED FROM INSIDE OF THE VEHICLE. THE FAILURE ONLY OCCURRED DURING THE INITIAL START UP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THE MALFUNCTION WAS CONTRIBUTED TO THE FAULTY AIR CONDITIONER SUPPORT BOLTS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10608668 — an unverified report by a vehicle owner.
TRAVELING 65 MPH ON A FREEWAY WITH ADAPTIVE CRUISE CONTROL (ACC) ENGAGED, VEHICLE SUDDENLY BRAKES HARD ON ITS OWN FOR NO APPARENT REASON; DROPPING 10 MPH IN A HEARTBEAT. THE VEHICLE DID NOT PRODUCE A COLLISION WARNING MESSAGE ON THE DASH. THE CARS IN FRONT ON ME WERE WELL BEYOND THE LONGEST 4 BAR RANGE OF THE ACC SO IT WAS NOT DETECTING AND LOCKED ONTO A CAR IN FRONT OF ME. THERE WERE NO CARS ON EITHER SIDE, NO CAR CROSSING IN FRONT OF ME AND THE ROAD WAS FLAT WITH NO OBSTACLES. FORTUNATELY, THE CAR BEHIND ME WAS NOT TAILGATING AS THE SUDDEN DECELERATION COULD HAVE CAUSED A REAR END COLLISION. SUDDEN DECELERATION HAS HAPPENED TWICE DURING THE SIX WEEKS I'VE OWNED THIS VEHICLE. I'VE ALSO NOTICED THAT THE ACC IS INCONSISTENT, OFTEN SLUGGISH, IN RESPONDING TO THE SPEED OF TRAFFIC WHEN IT IS DETECTING A CAR IN FRONT OF ME; CREATING ADDITIONAL HAZARD CONCERNS FOR THE DRIVER. *TR..UPDATED 05-27-15 *BF UPDATED 8/28/2017
NHTSA complaint #10588140 — an unverified report by a vehicle owner.
OUR VEHICLE IS AN ACURA MDX 2014 WITH THE ADVANCE PACKAGE. ONE FEATURE OF THE PACKAGE IS ADAPTIVE CRUISE CONTROL WHICH AIMS TO KEEP THE VEHICLE MOVING AT A STEADY RATE AND AT A SET DISTANCE FROM ANY VEHICLE IN FRONT OF IT. ON SEVERAL OCCASIONS, WHEN VEHICLES IN FRONT OF OURS SLOWS DOWN OR A VEHICLE MERGES FROM ANOTHER LANE IN FRONT OF US (EVEN TRANSIENTLY), INSTEAD OF GRADUALLY BRAKING AND SPEEDING UP, THE ACURA PERFORMS SUDDEN DECELERATION WITH HARD BRAKING EVEN IF THE VEHICLE IN FRONT IS DOING THE SAME SPEED OR GOING ONLY SLIGHTLY SLOWER. AFTER THE HARD BRAKING STARTS, IF THE VEHICLE IN FRONT SPEEDS UP, OUR VEHICLE DOES NOT RECOVER AND START TO ACCELERATE AGAIN. I HAVE A PREGNANT WIFE WHO IS THE MAIN DRIVER OF THE CAR AND I AM CONCERNED THAT THIS PROBLEM WILL CAUSE HER TO BE REAR-ENDED.
NHTSA complaint #10573315 — an unverified report by a vehicle owner.
BACK-UP CAMERA VIDEO / NAVIGATION MODULE, AND STEREO / CLOCK SCREENS REMAINED BLANK AFTER STARTING ENGINE, PLACING CAR IN REVERSE GEAR AND MOVING SLOWLY DOWN DRIVEWAY IN AN APPROXIMATE TIME FRAME OF 3-4 MINUTES. ALL SCREENS CONTINUED TO BE BLANK AFTER EXITING DRIVEWAY, STOPPING, THEN PLACING CAR IN DRIVE AND TRAVELING 5-7 MPH ON STREET. STOPPED VEHICLE AT STOP SIGN AFTER TRAVELING 200 YARDS. RE-ENGAGED REVERSE, THEN DRIVE GEARS WITH FOOT ON BRAKE. BOTH SCREENS FINALLY ACTIVATED, SHOWING CORRECT TIME AND BLUETOOTH CONNECTION STATUS ON STEREO SCREEN, AS WELL AS REAR CAMERA VIDEO PICTURE ON NAV MODULE SCREEN WHILE REVERSE GEAR ENGAGED. SIMILAR INCIDENTS HAVE OCCURRED ON TWO PRIOR OCCASIONS SINCE PURCHASING THIS USED VEHICLE IN MAY 2012.
NHTSA complaint #10532687 — an unverified report by a vehicle owner.
HONDA ACURA MDX, THE VEHICLE PROVIDES A BACKUP CAMERA TO DISPLAY THE REAR VIEW WHEN THE VEHICLE BACKS UP. HOWEVER THE CAMERA SYSTEM DOES NOT WORK AT NIGHT UNDER STREET LIGHT. THE DRIVER BARELY SEES ANYTHING AT REAR THROUGH THE VIDEO DISPLAY EVEN IT IS SET AT NIGHT MODE AND IT IS TURNED TO MAX. BRIGHT LEVEL. I ALMOST HIT A CHILD WHEN I TRIED TO BACKUP THE CAR WITH THE REAR VIEW THOUGH THE CAMERA AND I THOUGHT IT WAS CLEAR BUT IT IS NOT. IT IS A VERY DANGEROUS AND IT COULD KILL A CHILD. ACURA SHOULD NEVER INSTALL SUCH POOR QUALITY CAMERAS ON ITS HIGH END VEHICLES. OR ACURA SHOULD PUT A CLEAR WARNING MARK BESIDE THE DISPLAY WHICH WARNS DRIVER NEVER USE IT AT NIGHT. COMPARING TO THE OTHER BRAND REAR VIEW CAMERAS I NEVER HEARD SUCH STORIES THAT THEY ARE NOT BE ABLE TO WORK AT NIGHT. THERE ARE COMPLAINTS ON THE WEB AND MANY PEOPLE ARE EXPERIENCING THIS PROBLEM. I HOPE ACURA WILL REPLACE THE CAMERA AND PREVENT IT FROM AN ACCIDENT REALLY HAPPENED.
NHTSA complaint #10499759 — an unverified report by a vehicle owner.
RECENTLY I HAD TO CHANGE MY WIFE'S CAR TIRE DUE TO A FLAT. I USED THE FACTORY ACURA SCISSOR JACK TO DO IT. WHILE I HAD STEPPED AWAY FROM THE JACK STAND TO GET THE SPARE TIRE, THE JACK COLLAPSED AND ESSENTIALLY THE METAL STRUCTURE OF THE JACK HAD FOLDED A BIT. THE CAR SLAMMED TO THE GROUND WITH MY WIFE AND 1 YEAR OLD INSIDE THE CAR (IT WAS RAINING OUT). I CONTACTED ACURA SUPPORT ABOUT HAVING THEM SIMPLY REPLACE THE UNUSABLE JACK STAND WITH A NEW ONE. THEY POLITELY TOLD ME TO POUND SAND. I HAVE SOME PICS OF THE BENT JACK THAT I CAN SHARE. I HAD CONTACTED THE US CONSUMER PRODUCT SAFETY COMMISSION AND THEY RECOMMENDED I FILE A COMPLAINT WITH THE NHTSA. *TR UPDATED 01/09/13
NHTSA complaint #10460687 — an unverified report by a vehicle owner.
I HAVE THE TECHNOLOGY PACKAGE WHICH INCLUDES A MONITOR ABOVE THE DASHBOARD FOR NAVIGATION AND REAR VIEW. THE REVERSE CAMERA FOR THIS VEHICLE DOES NOT PROVIDE ADEQUATE VISIBILITY AT NIGHT. I PREVIOUSLY OWNED A 2004 MDX AND THE REAR VIEW CAMERA WORKED WELL. OTHER CARS I'VE BEEN SEEN ALSO ALLOW THE DRIVER TO SEE CLEARLY THROUGH THE REVERSE CAMERA IN THE DARK. I'VE BEEN TO THE DEALER TWICE ON THIS MATTER AND HAVE BEEN TOLD THAT THIS IS THE WAY THE CAMERA WAS MANUFACTURED. I WAS TOLD THAT MANY OTHER OWNERS HAVE ALSO COMPLAINED.
NHTSA complaint #10452759 — an unverified report by a vehicle owner.