345 of the
4,633 complaints filed about the Acura MDX
are about the driver-assist systems —
7% of everything owners reported.
The worst model year for it is 2020.
345
Complaints
7%
Share of all complaints
5
Crashes
1
Fires
Driver Assist & Collision Avoidance complaints by model year
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The forward facing camera or monocular attached to the windshield has malfunctioned and is a wide spread issue across multiple models and years. When this item fails due to high heat which causes the camera (CMOS Image sensor) to degrade, the owner is given a slew of warnings and loses a lot of functionality. The dealership quotes an enormous amount of money to replace/calibrate the camera typically between $1500-2500 depending on location. Functionality that is lost includes cruise control, adaptive cruise control, lane departure warning, lane keeping assistance and most importantly adaptive braking. There are also numerous dash lights and repetitive warnings that pop up for each bit of functionality that is broken. So while driving the user will see changing text and hear beeps to inform the driver of these deactivated features which is a major distraction and takes away from the drivers concentration on safe driving. Looking online this issue has been reported by drivers of multiple models and years of both Honda and Acura which means it is wide spread and should be classified as a recall. Just some of the models mentioned are Acura MDX, RDX, TLX, Honda Civic, Accord, CR-V, Ridgeline, Odyssey and potentially others. There is no reason that a camera should fail across all these models spanning over a decade at such high numbers outside of an engineering failure that Honda does not want fork out money for to keep their drivers safe. A couple example part numbers would be 36160-TYS-A02-M1 and 36160-TJB-A040-M1.
NHTSA complaint #11757951 — an unverified report by a vehicle owner.
The forward facing camera or monocular attached to the windshield has malfunctioned and is a wide spread issue across multiple models and years. When this item fails due to high heat which causes the camera (CMOS Image sensor) to degrade, the owner is given a slew of warnings and loses a lot of functionality. The dealership quotes an enormous amount of money to replace/calibrate the camera typically between $1500-2500 depending on location. Functionality that is lost includes cruise control, adaptive cruise control, lane departure warning, lane keeping assistance and most importantly adaptive braking. There are also numerous dash lights and repetitive warnings that pop up for each bit of functionality that is broken. So while driving the user will see changing text and hear beeps to inform the driver of these deactivated features which is a major distraction and takes away from the drivers concentration on safe driving. Looking online this issue has been reported by drivers of multiple models and years of both Honda and Acura which means it is wide spread and should be classified as a recall. Just some of the models mentioned are Acura MDX, RDX, TLX, Honda Civic, Accord, CR-V, Ridgeline, Odyssey and potentially others. There is no reason that a camera should fail across all these models spanning over a decade at such high numbers outside of an engineering failure that Honda does not want fork out money for to keep their drivers safe. A couple example part numbers would be 36160-TYS-A02-M1 and 36160-TJB-A040-M1.
NHTSA complaint #11757951 — an unverified report by a vehicle owner.
The forward facing camera or monocular attached to the windshield has malfunctioned and is a wide spread issue across multiple models and years. When this item fails due to high heat which causes the camera (CMOS Image sensor) to degrade, the owner is given a slew of warnings and loses a lot of functionality. The dealership quotes an enormous amount of money to replace/calibrate the camera typically between $1500-2500 depending on location. Functionality that is lost includes cruise control, adaptive cruise control, lane departure warning, lane keeping assistance and most importantly adaptive braking. There are also numerous dash lights and repetitive warnings that pop up for each bit of functionality that is broken. So while driving the user will see changing text and hear beeps to inform the driver of these deactivated features which is a major distraction and takes away from the drivers concentration on safe driving. Looking online this issue has been reported by drivers of multiple models and years of both Honda and Acura which means it is wide spread and should be classified as a recall. Just some of the models mentioned are Acura MDX, RDX, TLX, Honda Civic, Accord, CR-V, Ridgeline, Odyssey and potentially others. There is no reason that a camera should fail across all these models spanning over a decade at such high numbers outside of an engineering failure that Honda does not want fork out money for to keep their drivers safe. A couple example part numbers would be 36160-TYS-A02-M1 and 36160-TJB-A040-M1.
NHTSA complaint #11757951 — an unverified report by a vehicle owner.
Hello! I am writing to report an urgent and serious safety failure involving my 2025 Acura MDX A-Spec and to request immediate investigation and action. The vehicle’s driver-assist systems - specifically the lane departure warning and forward collision warning - failed to operate. In addition, both the steering wheel and the accelerator became stuck, causing my vehicle to collide head‑on with oncoming traffic. These failures placed my life and the lives of others in immediate danger. I previously opened a case with Acura Contact and Client Relations (Case #16550271). To investigate my vehicle failures that caused this major accident, the response I received was inadequate and deeply concerning. During my conversation with Acura representatives, I was told verbally without any willingness to provide this statement in writing that Acura “has nothing to do with inspecting their own car.” Instead, I was instructed to have my vehicle inspected by my insurance company, despite the fact that they are not certified to evaluate Acura safety systems and do not possess the diagnostic equipment required to assess failures of this nature. Given the severity of the malfunction and the resulting collision, I am requesting that Acura immediately arrange a proper inspection by qualified Acura technicians and provide a written explanation of how such critical safety and control systems could fail simultaneously.
NHTSA complaint #11757146 — an unverified report by a vehicle owner.
While driving on a residential street under normal daylight conditions, the forward collision warning and automatic emergency braking system failed without warning. A dashboard message appeared instructing me to clean the windshield and stating that collision avoidance services were unavailable. The windshield was clean and unobstructed. There was no precipitation, glare, or debris. The failure occurred while the vehicle was in motion. I had no indication of whether the vehicle was safe to continue driving or whether I should stop immediately, and no way to know whether the fault was limited to the camera or whether other systems were affected. There was no prior warning, no gradual degradation, and no fault indication before this event. I purchased this vehicle in part for its advanced driver assistance systems and rely on forward collision prevention in daily driving. That protection is now unavailable, and I am driving without a crash avoidance system I was sold and expected to have. I took the vehicle to an authorized dealer for diagnosis. The dealer determined that the forward facing camera module must be replaced and recalibrated, and quoted $2,700. No recall or technical service bulletin was identified. I believe this constitutes a safety defect. A primary crash avoidance system failed spontaneously under normal operating conditions on a vehicle marketed on its safety technology. The repair cost is also high enough that many owners will defer or decline it, leaving vehicles on public roads with disabled collision avoidance. I request that NHTSA investigate the failure rate of this camera module and consider a safety recall.
NHTSA complaint #11756689 — an unverified report by a vehicle owner.
While driving on a residential street under normal daylight conditions, the forward collision warning and automatic emergency braking system failed without warning. A dashboard message appeared instructing me to clean the windshield and stating that collision avoidance services were unavailable. The windshield was clean and unobstructed. There was no precipitation, glare, or debris. The failure occurred while the vehicle was in motion. I had no indication of whether the vehicle was safe to continue driving or whether I should stop immediately, and no way to know whether the fault was limited to the camera or whether other systems were affected. There was no prior warning, no gradual degradation, and no fault indication before this event. I purchased this vehicle in part for its advanced driver assistance systems and rely on forward collision prevention in daily driving. That protection is now unavailable, and I am driving without a crash avoidance system I was sold and expected to have. I took the vehicle to an authorized dealer for diagnosis. The dealer determined that the forward facing camera module must be replaced and recalibrated, and quoted $2,700. No recall or technical service bulletin was identified. I believe this constitutes a safety defect. A primary crash avoidance system failed spontaneously under normal operating conditions on a vehicle marketed on its safety technology. The repair cost is also high enough that many owners will defer or decline it, leaving vehicles on public roads with disabled collision avoidance. I request that NHTSA investigate the failure rate of this camera module and consider a safety recall.
NHTSA complaint #11756689 — an unverified report by a vehicle owner.
While driving on a residential street under normal daylight conditions, the forward collision warning and automatic emergency braking system failed without warning. A dashboard message appeared instructing me to clean the windshield and stating that collision avoidance services were unavailable. The windshield was clean and unobstructed. There was no precipitation, glare, or debris. The failure occurred while the vehicle was in motion. I had no indication of whether the vehicle was safe to continue driving or whether I should stop immediately, and no way to know whether the fault was limited to the camera or whether other systems were affected. There was no prior warning, no gradual degradation, and no fault indication before this event. I purchased this vehicle in part for its advanced driver assistance systems and rely on forward collision prevention in daily driving. That protection is now unavailable, and I am driving without a crash avoidance system I was sold and expected to have. I took the vehicle to an authorized dealer for diagnosis. The dealer determined that the forward facing camera module must be replaced and recalibrated, and quoted $2,700. No recall or technical service bulletin was identified. I believe this constitutes a safety defect. A primary crash avoidance system failed spontaneously under normal operating conditions on a vehicle marketed on its safety technology. The repair cost is also high enough that many owners will defer or decline it, leaving vehicles on public roads with disabled collision avoidance. I request that NHTSA investigate the failure rate of this camera module and consider a safety recall.
NHTSA complaint #11756689 — an unverified report by a vehicle owner.
The car has started with an auto high beam, lane assist, lane departure, crash mitigation, adaptive cruise lights coming on one after the other noting there are issues with the systems and they are disabled. Code is U3000 using a scanner noting Multipurpose Camera Unit Internal Electronic Failure. Sometimes the code will clear, and sometimes not. If it clears an entire drive cycle may be completed just fine, sometimes it pops back up before even moving the car and sometimes during the drive. This is a safety concern as these systems not working or stopping working mid drive and affect safety. The repair for this is not clear and a failure of a safety system should not be occurring on cars without an inmediate and covered fix. The average car on the road is over 12 years old so this failure is occurring on cars well newer than the average car and compromising safety of the driver and surrounding cars especially features intended to prevent crashes that drivers rely heavily on. The fact it can stop working mid drive is a huge hazard since one may be relying on a system and it suddenly fails (like adaptive cruise control) and cause a crash. Please investigate his widespread issue and please fix it.
NHTSA complaint #11755732 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car has started with an auto high beam, lane assist, lane departure, crash mitigation, adaptive cruise lights coming on one after the other noting there are issues with the systems and they are disabled. Code is U3000 using a scanner noting Multipurpose Camera Unit Internal Electronic Failure. Sometimes the code will clear, and sometimes not. If it clears an entire drive cycle may be completed just fine, sometimes it pops back up before even moving the car and sometimes during the drive. This is a safety concern as these systems not working or stopping working mid drive and affect safety. The repair for this is not clear and a failure of a safety system should not be occurring on cars without an inmediate and covered fix. The average car on the road is over 12 years old so this failure is occurring on cars well newer than the average car and compromising safety of the driver and surrounding cars especially features intended to prevent crashes that drivers rely heavily on. The fact it can stop working mid drive is a huge hazard since one may be relying on a system and it suddenly fails (like adaptive cruise control) and cause a crash. Please investigate his widespread issue and please fix it.
NHTSA complaint #11755732 — an unverified report by a vehicle owner.
The car has started with an auto high beam, lane assist, lane departure, crash mitigation, adaptive cruise lights coming on one after the other noting there are issues with the systems and they are disabled. Code is U3000 using a scanner noting Multipurpose Camera Unit Internal Electronic Failure. Sometimes the code will clear, and sometimes not. If it clears an entire drive cycle may be completed just fine, sometimes it pops back up before even moving the car and sometimes during the drive. This is a safety concern as these systems not working or stopping working mid drive and affect safety. The repair for this is not clear and a failure of a safety system should not be occurring on cars without an inmediate and covered fix. The average car on the road is over 12 years old so this failure is occurring on cars well newer than the average car and compromising safety of the driver and surrounding cars especially features intended to prevent crashes that drivers rely heavily on. The fact it can stop working mid drive is a huge hazard since one may be relying on a system and it suddenly fails (like adaptive cruise control) and cause a crash. Please investigate his widespread issue and please fix it.
NHTSA complaint #11755732 — an unverified report by a vehicle owner.
I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash displays “Safety Support System Problem,” “Collision Mitigation System Problem,” “Lane Keeping Assist Problem,” and related alerts. When this happens, all forward‑facing safety systems shut down, increasing the risk of collision. The issue is persistent and unpredictable. It has occurred in clear weather, dry roads, and normal driving conditions. The vehicle does not have the Advance package or surround‑view system; this is the standard Tech‑package front camera. Multiple Acura service departments have confirmed the problem is caused by a faulty front monocular camera module (part number 36160‑TZ5‑A36). Acura has superseded this part several times (A63, A64, A65, A66), indicating an ongoing design or reliability issue. Replacement cost is extremely high, and the failure disables federally‑relevant safety systems. This is a safety‑critical component. When the camera fails, the vehicle loses collision‑avoidance capability, lane‑keeping assistance, and adaptive cruise control. The failure happens while the vehicle is in motion, creating a risk of rear‑end collisions or lane‑departure accidents. I am requesting NHTSA review this issue for potential defects in the Acura MDX front safety camera system.
NHTSA complaint #11755602 — an unverified report by a vehicle owner.
I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash displays “Safety Support System Problem,” “Collision Mitigation System Problem,” “Lane Keeping Assist Problem,” and related alerts. When this happens, all forward‑facing safety systems shut down, increasing the risk of collision. The issue is persistent and unpredictable. It has occurred in clear weather, dry roads, and normal driving conditions. The vehicle does not have the Advance package or surround‑view system; this is the standard Tech‑package front camera. Multiple Acura service departments have confirmed the problem is caused by a faulty front monocular camera module (part number 36160‑TZ5‑A36). Acura has superseded this part several times (A63, A64, A65, A66), indicating an ongoing design or reliability issue. Replacement cost is extremely high, and the failure disables federally‑relevant safety systems. This is a safety‑critical component. When the camera fails, the vehicle loses collision‑avoidance capability, lane‑keeping assistance, and adaptive cruise control. The failure happens while the vehicle is in motion, creating a risk of rear‑end collisions or lane‑departure accidents. I am requesting NHTSA review this issue for potential defects in the Acura MDX front safety camera system.
NHTSA complaint #11755602 — an unverified report by a vehicle owner.
I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash displays “Safety Support System Problem,” “Collision Mitigation System Problem,” “Lane Keeping Assist Problem,” and related alerts. When this happens, all forward‑facing safety systems shut down, increasing the risk of collision. The issue is persistent and unpredictable. It has occurred in clear weather, dry roads, and normal driving conditions. The vehicle does not have the Advance package or surround‑view system; this is the standard Tech‑package front camera. Multiple Acura service departments have confirmed the problem is caused by a faulty front monocular camera module (part number 36160‑TZ5‑A36). Acura has superseded this part several times (A63, A64, A65, A66), indicating an ongoing design or reliability issue. Replacement cost is extremely high, and the failure disables federally‑relevant safety systems. This is a safety‑critical component. When the camera fails, the vehicle loses collision‑avoidance capability, lane‑keeping assistance, and adaptive cruise control. The failure happens while the vehicle is in motion, creating a risk of rear‑end collisions or lane‑departure accidents. I am requesting NHTSA review this issue for potential defects in the Acura MDX front safety camera system.
NHTSA complaint #11755602 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Problem Description: I am reporting a safety-related issue affecting multiple driver assistance systems on my 2017 Acura MDX. While driving, the vehicle displays several warning messages at the same time, including: Adaptive Cruise Control (ACC) Problem Lane Keeping Assist System (LKAS) Problem Road Departure Mitigation (RDM) System Problem Collision Mitigation Braking System (CMBS) Problem When these warnings appear, all of these safety systems become unavailable. The warning indicators remain on, and the systems do not function even after restarting the vehicle. The 12-volt battery was replaced approximately one month before this issue began, and the engine starts and runs normally. Despite the new battery, the warnings continue to appear, making the vehicle's advanced safety features unusable. This appears to be a widespread issue reported by many owners of the 2017 Acura MDX. Since multiple critical safety systems fail simultaneously, I believe this may be related to a defect in the vehicle's electrical system, charging system, control modules, wiring, or communication network. Because these features are designed to help prevent accidents, their sudden loss creates a significant safety concern. I respectfully request that Acura investigate this issue and consider issuing a recall or extending warranty coverage if a common manufacturing defect is identified.
NHTSA complaint #11754620 — an unverified report by a vehicle owner.
Problem Description: I am reporting a safety-related issue affecting multiple driver assistance systems on my 2017 Acura MDX. While driving, the vehicle displays several warning messages at the same time, including: Adaptive Cruise Control (ACC) Problem Lane Keeping Assist System (LKAS) Problem Road Departure Mitigation (RDM) System Problem Collision Mitigation Braking System (CMBS) Problem When these warnings appear, all of these safety systems become unavailable. The warning indicators remain on, and the systems do not function even after restarting the vehicle. The 12-volt battery was replaced approximately one month before this issue began, and the engine starts and runs normally. Despite the new battery, the warnings continue to appear, making the vehicle's advanced safety features unusable. This appears to be a widespread issue reported by many owners of the 2017 Acura MDX. Since multiple critical safety systems fail simultaneously, I believe this may be related to a defect in the vehicle's electrical system, charging system, control modules, wiring, or communication network. Because these features are designed to help prevent accidents, their sudden loss creates a significant safety concern. I respectfully request that Acura investigate this issue and consider issuing a recall or extending warranty coverage if a common manufacturing defect is identified.
NHTSA complaint #11754620 — an unverified report by a vehicle owner.
Problem Description: I am reporting a safety-related issue affecting multiple driver assistance systems on my 2017 Acura MDX. While driving, the vehicle displays several warning messages at the same time, including: Adaptive Cruise Control (ACC) Problem Lane Keeping Assist System (LKAS) Problem Road Departure Mitigation (RDM) System Problem Collision Mitigation Braking System (CMBS) Problem When these warnings appear, all of these safety systems become unavailable. The warning indicators remain on, and the systems do not function even after restarting the vehicle. The 12-volt battery was replaced approximately one month before this issue began, and the engine starts and runs normally. Despite the new battery, the warnings continue to appear, making the vehicle's advanced safety features unusable. This appears to be a widespread issue reported by many owners of the 2017 Acura MDX. Since multiple critical safety systems fail simultaneously, I believe this may be related to a defect in the vehicle's electrical system, charging system, control modules, wiring, or communication network. Because these features are designed to help prevent accidents, their sudden loss creates a significant safety concern. I respectfully request that Acura investigate this issue and consider issuing a recall or extending warranty coverage if a common manufacturing defect is identified.
NHTSA complaint #11754620 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to report an urgent safety concern regarding my 2018 Acura MDX Tech SH-AWD. Upon starting the vehicle, all primary AcuraWatch driver-assist systems suffered a total failure. The center display continuously cycles through four warnings: Collision Mitigation System Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Road Departure Mitigation System Problem In addition, the Brake System, Crash Warning, and Lane Departure dash lights remain permanently illuminated. Diagnostic Findings An OBD-II diagnostic scan logged the following stored chassis code: DTC U3000-49: Internal Electronic Failure of Multipurpose Camera Unit / Millimeter Wave Radar I am aware of TSB #B23-008 regarding camera logic errors. However, clearing codes and software resets do not clear this persistent hardware failure within the monocular camera unit (Part # 36160-TZ6-A34). Safety & Request for Action The total shutdown of primary crash-prevention systems presents a clear safety hazard. Forcing owners to absorb $20,000+ out-of-pocket for camera replacement and mandatory dealer recalibration on a known hardware fault undermines Acura's commitment to safety and quality. Given NHTSA's oversight of active safety systems, I respectfully request: 1. Goodwill Repair: Acura/Honda assistance to replace and recalibrate the defective camera unit. 2. Quality Investigation: A broader review into premature failures of these Nidec monocular camera modules on 2017–2018 MDX vehicles. Thank you for your prompt attention to this critical issue. I look forward to your response. Sincerely,
NHTSA complaint #11752746 — an unverified report by a vehicle owner.
I am writing to report an urgent safety concern regarding my 2018 Acura MDX Tech SH-AWD. Upon starting the vehicle, all primary AcuraWatch driver-assist systems suffered a total failure. The center display continuously cycles through four warnings: Collision Mitigation System Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Road Departure Mitigation System Problem In addition, the Brake System, Crash Warning, and Lane Departure dash lights remain permanently illuminated. Diagnostic Findings An OBD-II diagnostic scan logged the following stored chassis code: DTC U3000-49: Internal Electronic Failure of Multipurpose Camera Unit / Millimeter Wave Radar I am aware of TSB #B23-008 regarding camera logic errors. However, clearing codes and software resets do not clear this persistent hardware failure within the monocular camera unit (Part # 36160-TZ6-A34). Safety & Request for Action The total shutdown of primary crash-prevention systems presents a clear safety hazard. Forcing owners to absorb $20,000+ out-of-pocket for camera replacement and mandatory dealer recalibration on a known hardware fault undermines Acura's commitment to safety and quality. Given NHTSA's oversight of active safety systems, I respectfully request: 1. Goodwill Repair: Acura/Honda assistance to replace and recalibrate the defective camera unit. 2. Quality Investigation: A broader review into premature failures of these Nidec monocular camera modules on 2017–2018 MDX vehicles. Thank you for your prompt attention to this critical issue. I look forward to your response. Sincerely,
NHTSA complaint #11752746 — an unverified report by a vehicle owner.
I am writing to report an urgent safety concern regarding my 2018 Acura MDX Tech SH-AWD. Upon starting the vehicle, all primary AcuraWatch driver-assist systems suffered a total failure. The center display continuously cycles through four warnings: Collision Mitigation System Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Road Departure Mitigation System Problem In addition, the Brake System, Crash Warning, and Lane Departure dash lights remain permanently illuminated. Diagnostic Findings An OBD-II diagnostic scan logged the following stored chassis code: DTC U3000-49: Internal Electronic Failure of Multipurpose Camera Unit / Millimeter Wave Radar I am aware of TSB #B23-008 regarding camera logic errors. However, clearing codes and software resets do not clear this persistent hardware failure within the monocular camera unit (Part # 36160-TZ6-A34). Safety & Request for Action The total shutdown of primary crash-prevention systems presents a clear safety hazard. Forcing owners to absorb $20,000+ out-of-pocket for camera replacement and mandatory dealer recalibration on a known hardware fault undermines Acura's commitment to safety and quality. Given NHTSA's oversight of active safety systems, I respectfully request: 1. Goodwill Repair: Acura/Honda assistance to replace and recalibrate the defective camera unit. 2. Quality Investigation: A broader review into premature failures of these Nidec monocular camera modules on 2017–2018 MDX vehicles. Thank you for your prompt attention to this critical issue. I look forward to your response. Sincerely,
NHTSA complaint #11752746 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
SUPPLEMENTAL — REFERENCE ODI 11742372 Follow-up to ODI 11742372, 2018 Acura MDX, VIN 5J8YD3H33JL******. Intermittent multipurpose camera failure, DTC U3000-49, causing simultaneous loss of CMBS, ACC, LKAS, and RDM. The defect remains unresolved and I have been unable to obtain diagnosis or repair through Acura's authorized service network. Acura Client Relations case 16409871 was opened. Acura declined to acknowledge the failure as a manufacturing defect and offered no coverage for diagnosis or repair. I then attempted to schedule service with AutoNation Acura, an authorized service center. Over approximately one month I left more than 25 voicemails on both the reception and service department lines. I received no return call and no acknowledgment. I have been unable to secure a service appointment. On [DATE] I sent written correspondence to Acura Corporate Relations documenting the failed scheduling attempts, restating the safety nature of the failure, and requesting referral to an alternate authorized dealer. [No response as of this filing.] The effect is that a safety-critical driver assistance system has been intermittently non-functional since at least April 2, 2026, and the manufacturer has neither acknowledged the defect nor made its service network available to diagnose it. The vehicle remains in service. Failures occur without warning during normal operation, disabling collision mitigation braking, lane keeping, road departure mitigation, and adaptive cruise control at once. The vehicle retains its original factory windshield, never replaced, modified, or damaged, eliminating a common cause of camera misalignment. Mileage is low for the model year. Other Acura and Honda owners report comparable camera failures with similar codes. I renew my request that NHTSA evaluate whether this constitutes a safety-related defect and whether a broader pattern exists across vehicles using the same camera module and AcuraWatch/Honda Sensing architecture.
NHTSA complaint #11751971 — an unverified report by a vehicle owner.