Owners have filed 352 complaints
about the 2014 Buick Enclave with NHTSA between 2014 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 2 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 96
Against the median year of the Buick Enclave. 50 means typical for this
model; 100 means roughly double.
Severity — 43
8.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 34
20% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
54.5%
1,000 – 9,999 miles
54.5%
10,000 – 24,999 miles
98.1%
25,000 – 49,999 miles
2018.0%
50,000 – 74,999 miles
2522.5%
75,000 – 99,999 miles
2018.0%
100,000 – 149,999 miles
2018.0%
150,000+ miles
76.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2014peak 22Aug 2026
NHTSA investigations into the 2014 Buick Enclave
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA20002Opened 31 Aug 2020Closed 30 Aug 2024SEAT BELTS:FRONT:ANCHORAGE
Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired...
RQ19003Opened 28 May 2019Closed 31 Aug 2020SEAT BELTS:FRONT:ANCHORAGE
Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occu...
Recalls on the 2014 Buick Enclave
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V334000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
21V782000
AIR BAGS:FRONTAL
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
21V246000
AIR BAGS:CRITICAL FASTENERS
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Risk: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
14V614000
ELECTRICAL SYSTEM
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Risk: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
14V266000
SEAT BELTS
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Risk: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
14V223000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately.
Risk: An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
14V092000
POWER TRAIN:AUTOMATIC TRANSMISSION
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."
Risk: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202327742,154 units in Canada
Airbag
Issue: On certain vehicles, the driver-front airbag inflator could rupture when the airbag deploys in a crash. If this happens, the airbag may not properly inflate and fragments could be propelled toward vehicle occupants. Safety Risk: An airbag inflator that ruptures can create a risk of injury or death. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to replace the driver-front airbag module.
Recall 20212137 units in Canada
Airbag
Issue: On a small number of vehicles, the right or left roof rail airbag may not be properly attached to the vehicle. As a result, the airbags may not work properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the roof rail airbag attachments. The dealer will add or replace any attachments that are missing, damaged or out of position.
Recall 20144325,071 units in Canada
Electrical
On certain vehicles, the chassis electronic module may have been contaminated at time of manufacture, which could cause an electrical short to occur within the module. This could cause the vehicle's check engine light to be displayed, or cause the engine to fail to start or stall, resulting in a loss of motive power. If the vehicle is equipped to support electric trailer brakes, the vehicle could also lose trailer brake function and display a "Service Trailer Brake System" indicator. These issues could increase the risk of a crash resulting in injury and/or damage to property. Correction: Dealers will replace the module with a revised part.
Recall 201418175,701 units in Canada
Seats And Restraints
On certain vehicles, the flexible steel cable that connects the seat belt to the vehicle structure at the front outboard seating positions can fatigue over time and could separate, increasing the risk of injury in a crash. Correction: Dealers will inspect and repair or replace the lap pretensioner, as necessary.
Recall 20141652,191 units in Canada
Lights And Instruments
On certain vehicles, the fuel gauge may indicate a greater quantity of fuel than what remains in the tank. As a result, if the tank were to become empty, the engine could stall, increasing the risk of a crash causing injury and/or property damage. Correction: Dealers will recalibrate the engine control module.
Reports where the owner recorded a crash, a fire, an injury or a death.
Jersey Village, TX1 injured
UNKNOWN OR OTHER
The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before the incident. The impact caused a concussion that required emergency medical evaluation, including a CT scan and follow-up neurological care. The incident occurred during normal use of the vehicle while loading items into the rear cargo area. The liftgate system has not been repaired and remains available for inspection. The component currently appears to operate normally, and the malfunction has not been reproduced since the incident. No prior symptoms or warnings were observed before the failure. The sudden closure of a powered liftgate presents a safety risk because it can strike occupants standing beneath it, including adults or children loading cargo. The vehicle and liftgate system have not been inspected by a dealership or manufacturer since the incident.
NHTSA complaint #11724580 — an unverified report by a vehicle owner.
Idaho Falls, IDCrash2 injured
AIR BAGS
I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.
NHTSA complaint #11696042 — an unverified report by a vehicle owner.
at 163,000 milesHamden, CTCrash
AIR BAGS
The contact owns a 2014 Buick Enclave. The contact stated that while his wife was driving at unknown speeds in the snow, the brake pedal was applied, but the vehicle slid and crashed into an unknown vehicle. There were no warning lights illuminated. The air bags did not deploy. There was no reported fire or injuries. A police report was filed. The driver was able to drive away from the crash. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 163,000.
NHTSA complaint #11643310 — an unverified report by a vehicle owner.
at 110,000 milesSan Francisco, CA5 injured
AIR BAGS
The contact owned a 2014 Buick Enclave. The contact stated while driving at approximately 65 MPH, the vehicle was crashed into the driver's side front and driver's side passenger doors by another vehicle. The contact stated that the crash pushed her vehicle into the guard rail on the passenger side. The contact stated that there were no serious injuries to the other four passengers, but all were transported by Emergency Services to the hospital for examination. The contact stated that she and the other passengers only had bruises. The contact stated the state police were on the scene and filed a report. The contact stated that both vehicles were towed to an impound lot. The contact stated that none of the vehicle air bags had deployed in her vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.
NHTSA complaint #11592214 — an unverified report by a vehicle owner.
On high power down only to 30 mph on highway. Cars hard to brake and swirl, causing rear end and sideswipe.
NHTSA complaint #11552968 — an unverified report by a vehicle owner.
at 164,304 milesLagrange, NCCrash
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On high power down only to 30 mph on highway. Cars hard to brake and swirl, causing rear end and sideswipe.
NHTSA complaint #11552968 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Chesapeake, VA
SEATS
The vehicle has issues with the air bags and seats. If you move the seat the airbag light comes on. There were open recalls and while the dealership says they are repaired, this is an ongoing issue and the fixes appear to only be temporary.
NHTSA complaint #11755499 — an unverified report by a vehicle owner.
Chesapeake, VA
AIR BAGS
The vehicle has issues with the air bags and seats. If you move the seat the airbag light comes on. There were open recalls and while the dealership says they are repaired, this is an ongoing issue and the fixes appear to only be temporary.
NHTSA complaint #11755499 — an unverified report by a vehicle owner.
Poplarville, MS
UNKNOWN OR OTHER
My vehicle starts displaying traction control on the dash then says reduced engine power and looses power starting until u stop turn it off and crank it back up. Sometimes it runs really rough and you have to crank it back up. The ac goes in and out on it, sometimes it jerks while driving, after having a new transmission put in, 3 starters, 2 batteries! Everyone keeps telling me it’s something electrical but can’t figure out what or where. Replaces mass air flow sensor also
NHTSA complaint #11751003 — an unverified report by a vehicle owner.
Poplarville, MS
ELECTRICAL SYSTEM
My vehicle starts displaying traction control on the dash then says reduced engine power and looses power starting until u stop turn it off and crank it back up. Sometimes it runs really rough and you have to crank it back up. The ac goes in and out on it, sometimes it jerks while driving, after having a new transmission put in, 3 starters, 2 batteries! Everyone keeps telling me it’s something electrical but can’t figure out what or where. Replaces mass air flow sensor also
NHTSA complaint #11751003 — an unverified report by a vehicle owner.
Chesapeake, VA
POWER TRAIN
The engine, power steering, stabilitrak, and reduced engine power (vehicle would essentially die while driving at random times). My safety AND others were put at risk when I am traveling down the road/interstate and the engine just cuts out and am no longer able to accelerate to any speeds, causing me to have to pull over to the shoulder WITHOUT ANY ENGINE POWER. Yes, the problem has reproduced and confirmed with the dealer I purchased from. Vehicle has not been inspected by the above mentioned. Only had it inspected by the dealer I purchased the vehicle from. There were no prior lamps, messages, or other symptoms until it just showed up while driving one day. It happens at the same time as the engine loses power and acceleration. The check engine light comes on, within 2-3 seconds the engine "dies" and then the "Service stabilitrak" pops up, as well as the warning "Reduced Engine Power". This first appeared on approximately on 05 JUN 2026. Vehicle was purchased on 12 MAY 2026.
NHTSA complaint #11749611 — an unverified report by a vehicle owner.
Chesapeake, VA
ENGINE
The engine, power steering, stabilitrak, and reduced engine power (vehicle would essentially die while driving at random times). My safety AND others were put at risk when I am traveling down the road/interstate and the engine just cuts out and am no longer able to accelerate to any speeds, causing me to have to pull over to the shoulder WITHOUT ANY ENGINE POWER. Yes, the problem has reproduced and confirmed with the dealer I purchased from. Vehicle has not been inspected by the above mentioned. Only had it inspected by the dealer I purchased the vehicle from. There were no prior lamps, messages, or other symptoms until it just showed up while driving one day. It happens at the same time as the engine loses power and acceleration. The check engine light comes on, within 2-3 seconds the engine "dies" and then the "Service stabilitrak" pops up, as well as the warning "Reduced Engine Power". This first appeared on approximately on 05 JUN 2026. Vehicle was purchased on 12 MAY 2026.
NHTSA complaint #11749611 — an unverified report by a vehicle owner.
Chesapeake, VA
FUEL/PROPULSION SYSTEM
The engine, power steering, stabilitrak, and reduced engine power (vehicle would essentially die while driving at random times). My safety AND others were put at risk when I am traveling down the road/interstate and the engine just cuts out and am no longer able to accelerate to any speeds, causing me to have to pull over to the shoulder WITHOUT ANY ENGINE POWER. Yes, the problem has reproduced and confirmed with the dealer I purchased from. Vehicle has not been inspected by the above mentioned. Only had it inspected by the dealer I purchased the vehicle from. There were no prior lamps, messages, or other symptoms until it just showed up while driving one day. It happens at the same time as the engine loses power and acceleration. The check engine light comes on, within 2-3 seconds the engine "dies" and then the "Service stabilitrak" pops up, as well as the warning "Reduced Engine Power". This first appeared on approximately on 05 JUN 2026. Vehicle was purchased on 12 MAY 2026.
NHTSA complaint #11749611 — an unverified report by a vehicle owner.
Jersey Village, TX1 injured
UNKNOWN OR OTHER
The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before the incident. The impact caused a concussion that required emergency medical evaluation, including a CT scan and follow-up neurological care. The incident occurred during normal use of the vehicle while loading items into the rear cargo area. The liftgate system has not been repaired and remains available for inspection. The component currently appears to operate normally, and the malfunction has not been reproduced since the incident. No prior symptoms or warnings were observed before the failure. The sudden closure of a powered liftgate presents a safety risk because it can strike occupants standing beneath it, including adults or children loading cargo. The vehicle and liftgate system have not been inspected by a dealership or manufacturer since the incident.
NHTSA complaint #11724580 — an unverified report by a vehicle owner.
Crandon, WI
POWER TRAIN
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shaking, called dealership/told them what was happening/they said bring it back on Monday—this was a Thursday evening after 6 PM! a. I had to drive this ‘shaking-car’ home approximately 35 miles away, while going about 30-40 mph/in a shaking car, seems car wanted to stop. Very frightening in the dark night. b.I had a wrecker come and take the car back to dealership. I do not care to deal with dealership after this—I changed to different dealership. c.About 3 years ago, while driving on US 8 outside of Rhinelander the car just ‘simply’ went off the highway; I quickly managed to bring the car back onto the highway blacktop. Is this for real? i.Until July 2025 I worked 40 hours/week and I believed and trusted that the repair services would inform me that I needed to beware of ‘this or that’; when usual car maintenance was completed. d.In 2019, going through a ‘Traffic Circle’ in Green Bay, WI area; this vehicle just would not stop (as I need to wait for cars coming from the left) and somehow, I made it through that circle without hitting another car or damaging this car! The police officer asked, ‘What happened?’ and I told him, ‘I have no idea what happened’. I was given a ticket for $175; that was mailed with a check before a certain date. i.Now, after reading all the ‘recalls and complaints’ I can understand ‘the why’ I had to endure driving with this vehicle’s unreliable mechanisms” throughout these years. 5)2021 Air bag ‘red light’ for Service recall Airbag/serviced. 2-19-2026 airbag another warning to replace again. PeopIe say this car looks like new. A 'lemon' buy
NHTSA complaint #11723114 — an unverified report by a vehicle owner.
Crandon, WI
ELECTRICAL SYSTEM
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shaking, called dealership/told them what was happening/they said bring it back on Monday—this was a Thursday evening after 6 PM! a. I had to drive this ‘shaking-car’ home approximately 35 miles away, while going about 30-40 mph/in a shaking car, seems car wanted to stop. Very frightening in the dark night. b.I had a wrecker come and take the car back to dealership. I do not care to deal with dealership after this—I changed to different dealership. c.About 3 years ago, while driving on US 8 outside of Rhinelander the car just ‘simply’ went off the highway; I quickly managed to bring the car back onto the highway blacktop. Is this for real? i.Until July 2025 I worked 40 hours/week and I believed and trusted that the repair services would inform me that I needed to beware of ‘this or that’; when usual car maintenance was completed. d.In 2019, going through a ‘Traffic Circle’ in Green Bay, WI area; this vehicle just would not stop (as I need to wait for cars coming from the left) and somehow, I made it through that circle without hitting another car or damaging this car! The police officer asked, ‘What happened?’ and I told him, ‘I have no idea what happened’. I was given a ticket for $175; that was mailed with a check before a certain date. i.Now, after reading all the ‘recalls and complaints’ I can understand ‘the why’ I had to endure driving with this vehicle’s unreliable mechanisms” throughout these years. 5)2021 Air bag ‘red light’ for Service recall Airbag/serviced. 2-19-2026 airbag another warning to replace again. PeopIe say this car looks like new. A 'lemon' buy
NHTSA complaint #11723114 — an unverified report by a vehicle owner.
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shaking, called dealership/told them what was happening/they said bring it back on Monday—this was a Thursday evening after 6 PM! a. I had to drive this ‘shaking-car’ home approximately 35 miles away, while going about 30-40 mph/in a shaking car, seems car wanted to stop. Very frightening in the dark night. b.I had a wrecker come and take the car back to dealership. I do not care to deal with dealership after this—I changed to different dealership. c.About 3 years ago, while driving on US 8 outside of Rhinelander the car just ‘simply’ went off the highway; I quickly managed to bring the car back onto the highway blacktop. Is this for real? i.Until July 2025 I worked 40 hours/week and I believed and trusted that the repair services would inform me that I needed to beware of ‘this or that’; when usual car maintenance was completed. d.In 2019, going through a ‘Traffic Circle’ in Green Bay, WI area; this vehicle just would not stop (as I need to wait for cars coming from the left) and somehow, I made it through that circle without hitting another car or damaging this car! The police officer asked, ‘What happened?’ and I told him, ‘I have no idea what happened’. I was given a ticket for $175; that was mailed with a check before a certain date. i.Now, after reading all the ‘recalls and complaints’ I can understand ‘the why’ I had to endure driving with this vehicle’s unreliable mechanisms” throughout these years. 5)2021 Air bag ‘red light’ for Service recall Airbag/serviced. 2-19-2026 airbag another warning to replace again. PeopIe say this car looks like new. A 'lemon' buy
NHTSA complaint #11723114 — an unverified report by a vehicle owner.
Missouri City, TX
ELECTRICAL SYSTEM
I own a 2014 Buick Enclave experienced two major safety‑related failures. First, while driving on the highway, the vehicle suddenly lost throttle response and triggered a check‑engine light with code P1682 (Ignition 1 Switch Circuit 2). After replacing the ignition relay in the under‑hood fuse box, the issue seemed resolved temporarily. A few weeks later, while stopped at a traffic light, the vehicle displayed “Traction Control Off,” followed by “Engine Power Reduced,” and began shaking violently. The engine warning light turned on, and the car became undrivable in traffic, creating a dangerous situation. A mechanic later confirmed no failure in the replaced ignition relay. The root cause may be a design flaw in the fuse box and its bottom wire‑harness connection, which is known to loosen because the two internal securing screws do not get tighten at all, its freely moving and not securing anything. This potential defect has reportedly affected multiple GM vehicles from 2013–2015, posing serious safety risks and potentially leading owners to spend significant money on repairs without resolving the underlying issue. In Buick Forum, thousands of customers experiencing the same issue, spending thousands and suffering financial implications and severe safety threat just for a careless design and carelessness in addressing a small design issue!!!
NHTSA complaint #11718425 — an unverified report by a vehicle owner.
Spring,, TX
AIR BAGS
I am not sure if I have the correct form. I puchased a 2014 Buick Enclave from Group 1 Toyota 20465 Southwest Fwy, Richmond, TX 77469. The dealership sold me this vehicle without addressing the safety recall. They claim it is not their responsibility.
NHTSA complaint #11715839 — an unverified report by a vehicle owner.
San Antonio, TX
AIR BAGS
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come in so they could hook the diagnostic machine to the car to determine the codes. I went into the dealership early the following morning (work order initiated at 8:21AM). I explained the situation again, and was told that they'd perform a complimentary diagnostic test to determine the issue. The service advisor listed "Safety Recall - Driver Front Airbag Inflator May Rupture" [I did notify them that the warning light indicated it was the passenger side airbag]. At 9:00 AM I received a text message "To review the inspection and approve the recommendations": CUSTOMER STATES SERVICE AIRBAG MESSAGE CHECK AND ADVISE [Other]: DIAG, NEED 1.5HR DIAG TIME TO TEST CIRCUITS RELATED TO PASSENGER AIR BAG FOR CODE B0021 PASSENGER SEAT SIDE AIR BAD DEPLOYMENT LOOP. (NEED TOI REMOVE SEAT TO TEST)$389.93 -- yes, I approved. But when questioning why there was a charge for the resolving the recall issue, I was told, "It's a different issue than the recall." Then I was told they'd need to remove the seat to get to the wires/connectors for the airbag and that cost would be $519.90 BYPASS THE AIR BAG CONNECTOR UNDER THE SEAT BY SOILDERING THE 4 PIN CONNECTOR TOGETHER. INTERBNAL FAULT IN CONNECTOR CASUING HIGH RESISTANCE. Also add $44 Shop Charge. The "free recall repair" cost us $957.46 (I did ask for the military discount since this was totally unexpected and immersed with the planned costs for the holidays). I feel like this is unfair and inappropriate to charge customers for a service that should have been covered. I would have never come into the dealership had it not been for the recall
NHTSA complaint #11702565 — an unverified report by a vehicle owner.
San Antonio, TX
UNKNOWN OR OTHER
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come in so they could hook the diagnostic machine to the car to determine the codes. I went into the dealership early the following morning (work order initiated at 8:21AM). I explained the situation again, and was told that they'd perform a complimentary diagnostic test to determine the issue. The service advisor listed "Safety Recall - Driver Front Airbag Inflator May Rupture" [I did notify them that the warning light indicated it was the passenger side airbag]. At 9:00 AM I received a text message "To review the inspection and approve the recommendations": CUSTOMER STATES SERVICE AIRBAG MESSAGE CHECK AND ADVISE [Other]: DIAG, NEED 1.5HR DIAG TIME TO TEST CIRCUITS RELATED TO PASSENGER AIR BAG FOR CODE B0021 PASSENGER SEAT SIDE AIR BAD DEPLOYMENT LOOP. (NEED TOI REMOVE SEAT TO TEST)$389.93 -- yes, I approved. But when questioning why there was a charge for the resolving the recall issue, I was told, "It's a different issue than the recall." Then I was told they'd need to remove the seat to get to the wires/connectors for the airbag and that cost would be $519.90 BYPASS THE AIR BAG CONNECTOR UNDER THE SEAT BY SOILDERING THE 4 PIN CONNECTOR TOGETHER. INTERBNAL FAULT IN CONNECTOR CASUING HIGH RESISTANCE. Also add $44 Shop Charge. The "free recall repair" cost us $957.46 (I did ask for the military discount since this was totally unexpected and immersed with the planned costs for the holidays). I feel like this is unfair and inappropriate to charge customers for a service that should have been covered. I would have never come into the dealership had it not been for the recall
NHTSA complaint #11702565 — an unverified report by a vehicle owner.
San Antonio, TX
ELECTRICAL SYSTEM
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come in so they could hook the diagnostic machine to the car to determine the codes. I went into the dealership early the following morning (work order initiated at 8:21AM). I explained the situation again, and was told that they'd perform a complimentary diagnostic test to determine the issue. The service advisor listed "Safety Recall - Driver Front Airbag Inflator May Rupture" [I did notify them that the warning light indicated it was the passenger side airbag]. At 9:00 AM I received a text message "To review the inspection and approve the recommendations": CUSTOMER STATES SERVICE AIRBAG MESSAGE CHECK AND ADVISE [Other]: DIAG, NEED 1.5HR DIAG TIME TO TEST CIRCUITS RELATED TO PASSENGER AIR BAG FOR CODE B0021 PASSENGER SEAT SIDE AIR BAD DEPLOYMENT LOOP. (NEED TOI REMOVE SEAT TO TEST)$389.93 -- yes, I approved. But when questioning why there was a charge for the resolving the recall issue, I was told, "It's a different issue than the recall." Then I was told they'd need to remove the seat to get to the wires/connectors for the airbag and that cost would be $519.90 BYPASS THE AIR BAG CONNECTOR UNDER THE SEAT BY SOILDERING THE 4 PIN CONNECTOR TOGETHER. INTERBNAL FAULT IN CONNECTOR CASUING HIGH RESISTANCE. Also add $44 Shop Charge. The "free recall repair" cost us $957.46 (I did ask for the military discount since this was totally unexpected and immersed with the planned costs for the holidays). I feel like this is unfair and inappropriate to charge customers for a service that should have been covered. I would have never come into the dealership had it not been for the recall
NHTSA complaint #11702565 — an unverified report by a vehicle owner.
Clarksville, TN
AIR BAGS
I was notified of the recall May 10,2023 Manufacturer Recall NumberN232404980 NHTSA Recall Number23V334 by mail. I called my Buick dealer and was told they had the part. I set up an appointment and took my car in for the repair, and was told they made a mistake and didn't have the part after all and that they would let me know when they got it in. I guess now all I can do is sit and wait to be notified, however long that will take. 2014 Buick Enclave Leather [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11701860 — an unverified report by a vehicle owner.
Union City, NJ
AIR BAGS
I got the notice air bag recall and gmc said it's passenger front seat side . They said it's discontinued and Wana use another 1 and charge me 500.00 plus labor. I just paid 398.00 for them to tell me this don't think that's fair what can I do if it's a recall I paid for nothing
NHTSA complaint #11697684 — an unverified report by a vehicle owner.
Vancouver, WA
POWER TRAIN
The vehicle began shuddering and losing power during normal driving. The issue occurs at various speeds, especially between 35–60 mph, and feels as though the car is slipping or will stall. A certified service center diagnosed a failing torque converter, which is part of the transmission/power train. The repair estimate was several thousand dollars. This failure poses a safety risk because the vehicle can suddenly lose acceleration or struggle to move in traffic. The service center confirmed the defect but stated there is no recall or assistance from Buick or GM. I have contacted Buick Customer Care and GM Executive offices with no response. The vehicle remains unsafe to drive.
NHTSA complaint #11696098 — an unverified report by a vehicle owner.
Idaho Falls, IDCrash2 injured
AIR BAGS
I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.
NHTSA complaint #11696042 — an unverified report by a vehicle owner.
Vancouver, WA
FUEL/PROPULSION SYSTEM
The vehicle began shuddering and losing power during normal driving. The issue occurs at various speeds, especially between 35–60 mph, and feels as though the car is slipping or will stall. A certified service center diagnosed a failing torque converter, which is part of the transmission/power train. The repair estimate was several thousand dollars. This failure poses a safety risk because the vehicle can suddenly lose acceleration or struggle to move in traffic. The service center confirmed the defect but stated there is no recall or assistance from Buick or GM. I have contacted Buick Customer Care and GM Executive offices with no response. The vehicle remains unsafe to drive.
NHTSA complaint #11696098 — an unverified report by a vehicle owner.
Thomasville, AL
AIR BAGS
The contact owns a 2014 Buick Enclave. The contact stated while the vehicle was parked and occupied, while attempting to start the vehicle, the contact became aware that the air bag warning light was illuminated more than five times. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that that GM Part Number: 13576628 (Module 16.712) needed to be replaced, and the contact was provided and estimate for the repair. The air bag inflator was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The contact stated that the failure had occurred several times. The failure mileage was unknown.
NHTSA complaint #11692521 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
I am submitting this statement regarding an ongoing issue with the driver seat airbag in my vehicle. The airbag warning light continues to illuminate intermittently. I have had the issue looked at multiple times by my mechanic. He has replaced parts underneath the seat in an effort to resolve the problem, but the warning light still returns. At times, the light will go off temporarily, only to come back on again later. I have noticed that the only way the light sometimes changes is when I move the seat back and forth. There is no other visible damage underneath the seat, and no other cause has been identified. Despite repeated repair attempts, the issue remains unresolved, and I am concerned about the reliability and safety of the airbag system.
NHTSA complaint #11682409 — an unverified report by a vehicle owner.
Moyock, NC
AIR BAGS
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer however, the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
NHTSA complaint #11680160 — an unverified report by a vehicle owner.
Montgomery, AL
AIR BAGS
Purchased vehicle almost a year ago with Mobile dealership telling me they were unable to have air bags replaced due to lack of parts from manufacturer. I have been in contact every few months with local dealership (Mullinax in Montgomery, AL) checking on status of recalled airbags. July 2025 I received a letter from General Motors to contact local dealer as airbags were available for recall. I did so and dealership confirmed part and scheduled appointment for repair for a month later. On date of appointment I was on time delivering vehicle as they confirmed it would take most of the day. Three hours later I was called saying there was no airbags available to me and that I would have to be put on a waiting list as one was ordered. I have read where these malfunction causing major damage to vehicle which dealerships and GM do not cover. I cannot afford this type of damage and don't understand how a month goes by where you have the part and then on the day of repair you don't.
NHTSA complaint #11679394 — an unverified report by a vehicle owner.