2024 Buick Enclave problems

BACK OVER PREVENTION: WARNINGS

After sitting in a parking lot for 6 days the radio receiver assembly (infotainment control module / head unit) in my 2024 Buick Enclave completely failed with a "no power" condition. The screen is blank, there is no audio output, no response to any controls, and the system does not power on even after multiple power cycles or battery disconnects. The dealer diagnosed the need for a full replacement of the radio receiver assembly. The part is currently on national backorder with an unknown delivery date, so the failed component remains installed in the vehicle and is available for inspection upon request. The failure disables multiple critical safety-related features, including: The rear backup camera (no image when shifting into Reverse) Audible turn-signal chimes and warning alerts Navigation system (including real-time traffic and hazard information) This creates a significant safety risk during low-speed maneuvers (such as parking or reversing) and reduces overall situational awareness while driving. The issue occurred on a nearly new leased vehicle (leased November 13, 2023) with only 54,781 miles. Yes. My authorized Buick dealer fully diagnosed the issue and confirmed the complete loss of power to the radio receiver assembly. They attempted basic troubleshooting (power cycles, etc.) with no success and determined that a full replacement of the radio receiver assembly is required. The dealer also noted the part is on indefinite backorder. The vehicle has been inspected and diagnosed by my authorized Buick dealership's service department. General Motors Customer Assistance has been notified and is aware of the issue.No inspection has been performed by police or insurance representatives. There were no warning lamps, messages, or prior symptoms. The failure occurred suddenly and without warning after the vehicle sat unused for only 6 days in a parking lot. One day the infotainment system worked normally; the next time zero power to it.

NHTSA complaint #11731646 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

After sitting in a parking lot for 6 days the radio receiver assembly (infotainment control module / head unit) in my 2024 Buick Enclave completely failed with a "no power" condition. The screen is blank, there is no audio output, no response to any controls, and the system does not power on even after multiple power cycles or battery disconnects. The dealer diagnosed the need for a full replacement of the radio receiver assembly. The part is currently on national backorder with an unknown delivery date, so the failed component remains installed in the vehicle and is available for inspection upon request. The failure disables multiple critical safety-related features, including: The rear backup camera (no image when shifting into Reverse) Audible turn-signal chimes and warning alerts Navigation system (including real-time traffic and hazard information) This creates a significant safety risk during low-speed maneuvers (such as parking or reversing) and reduces overall situational awareness while driving. The issue occurred on a nearly new leased vehicle (leased November 13, 2023) with only 54,781 miles. Yes. My authorized Buick dealer fully diagnosed the issue and confirmed the complete loss of power to the radio receiver assembly. They attempted basic troubleshooting (power cycles, etc.) with no success and determined that a full replacement of the radio receiver assembly is required. The dealer also noted the part is on indefinite backorder. The vehicle has been inspected and diagnosed by my authorized Buick dealership's service department. General Motors Customer Assistance has been notified and is aware of the issue.No inspection has been performed by police or insurance representatives. There were no warning lamps, messages, or prior symptoms. The failure occurred suddenly and without warning after the vehicle sat unused for only 6 days in a parking lot. One day the infotainment system worked normally; the next time zero power to it.

NHTSA complaint #11731646 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2024 Buick Enclave. The contact stated while his wife was driving 45 MPH, she heard a loud noise coming from the engine. a dealer was contacted. No warning lights illuminated. a dealer was contacted. The vehicle was taken a dealer where it was diagnosed that front exhaust seals was damaged. The vehicle was not repaired. The manufacturer was notified of the failure, and they opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

NHTSA complaint #11669437 — an unverified report by a vehicle owner.

STEERING

I own a 2024 Buick Enclave Avenir the steering wheel has a Whining Noise when vehicle is in motion or standing when turning the steering wheel. The Air Bag is in the steering wheel I am concerned if there is a problem with the steering wheel if the Air Bag could eject from the steering wheel causing an accident when vehicle is in motion. Took it to my dealership following is an E-mail sent to me. Even though it's built in late 2023 it's a 2024. So that bulletin doesn't pertain to your vehicle, but I will ask today if there is a 2024 Buick Enclave Avenir on the lot and I'll try to see but if there's no 2024, I have to wait to see what GM says because that bulletin doesn't work for your newer vehicle. Also, the 2023 Buick Enclave is different when it comes to the steering. For example, a 2023 Buick enclave has a bulletin #PIT5987: Whining Noise from Steering - (Feb 17, 2023) that is a whining noise from the steering but that only pertains to a 2022-2023. Thats what service manager acquired about if the 2024 would follow that same bulletin ---Date of manufacture of my Buick was December 2023.

NHTSA complaint #11610984 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11591498 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Multiple times I have been driving along at interstate speed when the mirrors retracted in to the windows of their own volition without the pressing of the button. I contacted Nimnicht GMC and scheduled a service for [XXX] of 2024 at their Phillips Highway location in Jacksonville, FL for them to correct the issue. They stated they were unable to duplicate but did flash the computer with an update shown in TSB The vehicle was kept from the [XXX] until the [XXX]. I picked up the vehicle on the [XXX] from their lot and drove it home. On the [XXX] while driving it to work, I again had issues with the mirrors closing on their own 5 times in the matter of 17 miles more or less, including at interstate speed on the Buckman Bridge. Again, after keeping my vehicle multiple days, they were "unable to recreate the issue." I received the vehicle back on [XXX] of May. Today, May [XXX], I again had the mirrors close and trained a camera at the mirrors while driving down the interstate and captured them closing on their own without any interaction with a person. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11591498 — an unverified report by a vehicle owner.

SEAT BELTS

Driver & Passenger seatbelts extremely difficult to securely latch.. Buick Service on May 15, 2024. Problem confirmed, replacement seatbelts, parts ordered.

NHTSA complaint #11588918 — an unverified report by a vehicle owner.

POWER TRAIN

DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE

NHTSA complaint #11581480 — an unverified report by a vehicle owner.

ENGINE

DRIVING ON THE INTERSTATE AT APPROX. 70 MPH WHEN THE VEHICLE MADE A LURCH FORWARD MOTION. THE VEHICLE LOST POWER.WE WERE NEAR A EXIT RAMP AND COAST TO THE INTERSECTION. VEHICLE WOULD START BUT WOULD NOT SHIFT OUT OF PARK. WE COULD NOT MOVE THE VEHICLE. IT WOULD NOT EVEN GO INTO NEUTRAL TO PUSH THE VEHICLE TO SAFETY. THE POLICE WERE CALLED TO DIRECT TRAFFIC, WHILE WAITING FOR A TOW TRUCK. WE ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIME SO WE COULD IT IN NEUTRAL DURING THE NEXT 45 MINUTES . THE POLICE HAD TO LEAVE AND MADE A FINAL TRY TO PUT THE VEHICLE IN NEUTRAL AFTER RESTARTING, IT WENT INTO NEUTRAL . THE VEHICLE WAS PUSHED TO THE SHOULDER AND THE POLICE PUT FLARES OUT TO ADVISE OF A DISABLED VEHICLE, AND LEFT THE SCENE. AFTER ABOUT 2HOURS AND 50 MINUTES THE TOW TRUCK ARRIVED. THE TRUCK OPERATOR GOT INTO THE VEHICLE, STARTED THE VEHICLE AND PUT IT INTO DRIVE AND DROVE IT ONTO THE FLAT BED TOW TRUCK. VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS PURCHASED. WE BOUGHT THE BUICK NEW, 2024, WITH 3 MILES ON IT. WHEN THIS OCCURRED IT HAD 1814 MILES ON IT MARCH 13TH 2024. OUR PHONE APP FOR MY BUICK STATES THAT DIAGNOSTICS RESULTS SHOWS ENGINE AND TRANSMISSION SYSTEM TO SERVICE NOW. TODAY IS APRIL 6 2024. VEHICLE STILL NOT REPAIRED. CAUSE OF PROBLEM A SENSOR OR TRANSMISSION OVER HEATED AND LOCKED UP THE TRANSMISSION. ONCE IT COOLED IT COULD BE MOVED. BUICK CUSTOMER CARE WERE NOTIFIED CASE # AVAILABLE

NHTSA complaint #11581480 — an unverified report by a vehicle owner.