29 of the
1,332 complaints filed about the Buick Lucerne
are about the other systems —
2% of everything owners reported.
The worst model year for it is 2006.
The vehicle’s instrument cluster appears to be a non-original unit that may not be correct for the model year. The cluster is responsible for displaying the odometer and communicating with other vehicle systems. After purchase, I observed that diagnostic scan tools could not consistently access or communicate with multiple modules, and an experienced mechanic indicated the instrument cluster may be incompatible with the vehicle’s configuration. Because the odometer reading is displayed through this component, there is concern that the mileage may not be independently verifiable. The vehicle otherwise operates, but diagnostic communication inconsistencies raise questions about the reliability of system-level data. Additionally, there does not appear to be any service documentation indicating that the instrument cluster or odometer system was replaced, repaired, or recalibrated. This creates uncertainty regarding how the current mileage reading was established. The inability to fully verify mileage and system data may affect maintenance accuracy, resale valuation, and overall confidence in vehicle information.
NHTSA complaint #11732305 — an unverified report by a vehicle owner.
Electrical Relay/Fuse box in the back under the driver's side passenger seat. we thought at first it was the battery. We replaced the battery the connections. The car sometimes starts sometimes doesn't. We've messed with the relays pulling them out and back in and it trys to turn over clicks and doesn't but has full power to the car there is also signs of extreme heat maybe fire from the battery to the metal frame of the back seat insert
NHTSA complaint #11597293 — an unverified report by a vehicle owner.
OUR FUZE BOX IS LOCATED UNDER REAR SEAT. THE RELAY FUZE FOR THE FUEL PUMP MELTED SO BAD IT WAS HOT AND COULD OF CAUSED FIRE. AM HEARING ALOT OF PEOPLE SAYUNG THEY HAVE SAME ISSUE
NHTSA complaint #11526236 — an unverified report by a vehicle owner.
The fuel pump relay keeps getting hot and burning, causing the car to not start or loosing power while driving. Lost power going up a hill and around curve with no place to pull over. Could have been hit when car died in blind spot in road. Looked it up and other people on line are saying it is the seat clips hitting fuse box causing short circuit in fuse box and damaging fuse box. People said they thought it was fuel pump but still had same problem after replacing fuel pump. A lot of upset people on line saying there should have already been recall on this problem. Have had 2 mechanics look at it. Have bought 3 relays. Afraid to drive car if it will start, fear of loosing power in middle of road and getting killed. Not to mention could cause fire since fuse box and battery are under back seat.. Genius engineer, I'll tell you! Don't know if I can ever completely trust this buick again. Never had anything like this happen to any car I've ever owned.Something needs to be done. Recall Recall Recall !!!!!!!!!!!!!!
NHTSA complaint #11497249 — an unverified report by a vehicle owner.
INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.
NHTSA complaint #11376438 — an unverified report by a vehicle owner.
THE DOORS, SPECIFICALLY REAR DOORS, IN THIS VEHICLE GET STUCK IN AN OPEN OR CLOSED POSITION. IT APPEARS TO BE A DEFECT THAT CAUSES THE DOOR LATCH TO STAY IN THE CLOSED POSITION, TRAPPING CHILDREN OR OTHER PASSENGERS IN THE BACK SEAT, OR PREVENTING THE DOOR FROM CLOSING. FROM INTERNET RESEARCH, THIS IS A COMMON ISSUE WITH THE LUCERNE (NOT JUST 2006) AND THE LACROSSE. FIRST WE HAD THE PASSENGER REAR DOOR GET STUCK CLOSED. AFTER A MONTH OR SO OF UNLOCKING AND LOCKING THE DOORS, IT STARTED WORKING AGAIN RANDOMLY, BUT A FEW MONTHS LATER, BECAME STUCK CLOSED AGAIN WITH NO TRIGGER. WE CONTINUED TO USE THE DRIVER'S SIDE REAR DOOR, BUT ABOUT A YEAR LATER, IT GOT STUCK OPEN. AT FIRST THE DOOR WOULDN'T OPEN FOR MY SON, BUT I PULLED ON THE HANDLE FROM THE OUTSIDE WHILE HE PUSHED FROM THE INSIDE, AND WE GOT IT OPEN. WHEN I TRIED TO CLOSE THE DOOR, IT BOUNCED BACK. THE LATCH IS STUCK IN THE CLOSED POSITION. THE CHILD SAFETY LOCK IS NOT ENGAGED. THE DOORS WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE LOCKS FUNCTION NORMALLY MANUALLY, WITH THE KEY FOB, AND BY PRESSING THE DRIVER'S BUTTON. THE VEHICLE WAS PARKED AND OFF DURING ALL INCIDENCES.
NHTSA complaint #11299390 — an unverified report by a vehicle owner.
THE FRONT ENGINE MOUNT HAS BROKEN AND BEEN REPLACED TWO TIMES IN UNDER 100K MILES. LOUD CLUNK IS PRESENT ON TAKE OFF, SHAKING AND VIBRATION WHEN ACCELERATING IS PRESENT TOO. THE FIRST TIME WAS JUST OUTSIDE OF WARRANTY AT 60K MILES.
NHTSA complaint #11282320 — an unverified report by a vehicle owner.
WHILE PASSING A VEHICLE, ACCELERATOR IMMEDIATELY ACCELERATED THE VEHICLE TO OVER 115 MPH QUICKLY, AND THE SPEED CONTINUED TO CLIMB. COULD NOT DEACCELERATE. BOTH FEET ON THE BRAKE, NO LUCK, SHIFTED TO 1ST GEAR, NO LUCK, PUSHED MANY BUTTONS ON STEERING WHEEL, NO LUCK, ACCEPTED THE FACT THAT THIS WAS GOING TO BE A HIGH SPEED DELIBERATE ROLLOVER. FINALLY AT THE LAST POSSIBLE MOMENT, THROTTLE DISENGAGED.
NHTSA complaint #11183646 — an unverified report by a vehicle owner.
BACK DOORS ARE STUCK LOCKED. NEITHER DOOR WILL OPEN. HAVE TWO KIDS THAT HAVE TO RIDE BACK THERE AND IF WE GET IN AN ACCIDENT IT COULD BE FATAL IF THEY ARE BACK THERE AND CAN'T GET OUT!!
NHTSA complaint #11182321 — an unverified report by a vehicle owner.
MY BATTERY IS LOCATED UNDER THE BACK SEAT AND CAUGHT FLAMES YESTERDAY WITH MY SMALL CHILDREN IN THE BACK. I DONT UNDERSTAND WHY U WOULD PUT A BATTERY UNDER A PASSENGER SEAT WHERE PEOPLE SIT ON TOP OF WITH FABRIC
NHTSA complaint #11155874 — an unverified report by a vehicle owner.
VEHICLE STALLS UNEXPECTEDLY WHILE DRIVING AND WHILE IT'S JUST SITTING. THERE IS ABSOLUTELY NO WARNING SIGN AS TO WHEN THIS WILL HAPPEN. IT'S STALLED ON ME WHILE DRIVING IN ALL WEATHER CONDITIONS AND AT DIFFERENT SPEEDS. THE ENGINE JUST QUITS. SOMETIMES IT WILL RESTART AFTER A SHORT WHILE, AND AT OTHER TIMES IT'S HAD TO BE TOWED. WE'VE HAD IT TO DIFFERENT DEALERS AND MECHANICS AND NO ONE CAN FIGURE IT OUT. CAN'T DRIVE OR SELL IT IN THIS CONDITION. THE SAME PROBLEMS OCCURRED WHEN MY FATHER OWNED THE CAR. HE TOOK IT IN SEVERAL TIMES FOR REPAIR ALSO, AND AGAIN, NOTHING SOLVED THE PROBLEM.
NHTSA complaint #11152132 — an unverified report by a vehicle owner.
THE CAR SHUT DOWN AND WILL TURN OVER BUT WON'T START AGAIN THE RELAY FOR THE FUEL PUMP IS MELTED AND THERE IS NO VOLTAGE GOING TO THE FUEL PUMP FUSE IN THE FUEL BOX UNDER THE BACK SEAT OF THE VEHICLE THIS SHOULD BE A RECALL DUE TO A FIRE COULD START OR THE VEHICLE COULD SHUT DOWN AT ANY MOMENT AND CAUSING A ACCIDENT AND OR DEATH
NHTSA complaint #11081113 — an unverified report by a vehicle owner.
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CAR HAD CLEARED. IT WAS DEEMED THAT BATTERY EXPLODED AS IT IS UNDER THE REAR SEAT AND WE COULD NOT SEE IT UNTIL THE SEAT WAS OUT. A NEW BATTERY WAS PUT IN BUT THE RESIDUAL ACID BURNING AND MELTING SEAT HAD ME TAKE IT BACK FOR FURTHER REPAIR. THE INSURANCE COMPANY FINALLY CONCEDED TO REPLACE THE 2ND BATTERY AND PUT NEW FOAM IN BACK SEAT AS THE 1ST NEW ONE WAS ALREADY CORRODING AFTER 2 WEEKS. IT WAS TOLD TO ME THAT THE INSURANCE COMPANY WAS GOING TO TOTAL THE CAR AS IT IS A LIFE THREATENING FIRE HAZARD BUT THEY CHANGED THEIR MIND AND HAD US PAY ABOUT $1000 OUT OF POCKET FOR NEW ALTERNATOR AS THEY CLAIM IT WAS THE CAUSE OF THE EXPLOSION. WE WERE TOLD IT WOULD HAPPEN AGAIN OR CAUSE A FIRE AS THE ENTIRE WIRING UNDER THE SEATS FROM THE ALTERNATOR IS DEFECTIVE. IT IS TERRIFYING TO BE IN THIS (OUR ONLY VECHICLE FOR TRANSPORT TO VA HOSPITAL TREATMENTS) CAR DAILY. WE WAIT ANOTHER EXPLOSION OR FIRE ANY MINUTE. THE DEALERSHIP REFUSED TO EXAMINE THE CAR FOR SAFETY AS THEY MUST BE EQUALLY AFRAID OR UNABLE TO ASSURE IT IS SAFE. PLEASE ADVISE OTHERS OF THIS LIFE THREATENING FIRE HAZARD BEFORE SOMEONE GETS KILLED. I PRAY IT WONT BE US, OR CAUSE AN ACCIDENT TO HARM OTHERS. WE STILL OWE $$ ON THIS CAR AS WE BOUGHT IT USED 2 YEARS AGO AND THE DEALER WILL NOT ASSIST IN HELPING US GET ENOUGH TO PAY THE LOAN BUT GLADLY TOOK MANY THOUSANDS OVER VALUE FROM US. PLEASE MAKE THIS PUBLIC TO SAVE LIVES.
NHTSA complaint #11035317 — an unverified report by a vehicle owner.
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017
NHTSA complaint #11023190 — an unverified report by a vehicle owner.
I AM WRITING A COMPLAINT TO INFORM YOU ABOUT MY 2006 BUICK LUCERNE, VIN NUMBER [XXX]. IT HAS A DEFECT. THE CAR HAS BEEN ACCELERATING AT VARIOUS TIMES. ALSO, THE CAR HAS TURNED OFF TWICE WHILE I WAS DRIVING. THE FIRST TIME WAS WHILE I WAS DRIVING IN THE PARKING LOT AT MY JOB AND THE SECOND TIME WAS ON MAY 24, 2017 AS I WAS JUST STARTING TO PASS THE BLINKING LIGHTS. I REALLY FEEL THAT THE CAR IS NO LONGER SAFE TO BE DRIVEN AFTER THE RECALL IN 2015. I HONESTLY WOULD LIKE THE PROBLEM FIXED AS SOON AS POSSIBLE FOR MY SAFETY AND THE SAFETY OF OTHERS. THIS CAR IS UNSAFE AND I WOULD PREFER TO HAVE THE VALUE OF THE CAR INSTEAD OF THE CAR BEING REPAIRED. THE CAR WAS SUPPOSEDLY FIXED AFTER THE RECALL AND THE SAME PROBLEM IS STILL HAPPENING. IT IS MY OPINION THAT THIS CAR CANNOT BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10994147 — an unverified report by a vehicle owner.
WHILE VEHICLE WAS IN MOTION ON A CITY STREET,APPROXIMATELY 5 DAYS AGO AND ALSO 1 MONTH PRIOR TO THIS IT UNEXPECTEDLY REDUCED POWER AND WITHIN 5 SECONDS COMPLETELY SHUT DOWN THE VEHICLE!IF I WAS ON A PARKWAY OR INTERSTATE WHEN THIS OCCURRED IT COULD HAVE RESULTED IN A SERIOUS CRASH.MY WIFE WILL NO LONGER DRIVE THIS CAR FOR FEAR IT WILL CAUSE A TERRIBLE OR FATAL ACCIDENT.THE VEHICLES DASH READ "STARTING DISABLED"SERVICE THROTTLE!TOOK IT TO THE LOCAL DEALER FOR EVALUATION AND THEY COULD NOT FIND A SOLUTION.THIS A VERY SERIOUS SAFETY ISSUE THAT NEEDS CORRECTED BEFORE SOMEONE IS INJURED OR KILLED.THIS CAR ONLY HAS 36K MILES ON IT.
NHTSA complaint #10985660 — an unverified report by a vehicle owner.
HEAD LIGHT FAILURE DUE TO PASSENGER SIDE RELAY HARNESS MODULE FAILURE. LOW BEAM LIGHTS FAILED ON DARK NIGHT ON MOUNTAIN ROAD. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS BUICK LUCERNE DRIVERS. BUICK OBVIOUSLY KNOWS THERE IS A PROBLEM BECAUSE THEY OFFER A REPLACEMENT FRONT LIGHT HARNESS MODULE THAT MUST BE SPLICED INTO THE EXISTING MAIN LIGHT HARNESS TO REPLACE THE ORIGINAL EQUIPMENT MODULE. THIS IS AN OBVIOUS MANUFACTURING DESIGN DEFECT AND A DIFFICULT MODULE TO REPLACE. THE REPLACEMENT MODULE IS APPROXIMATELY $50 AND THE REPLACEMENT LABOR IS AROUND 1.5 HOURS. WITH NORMAL USE THIS LIGHT MODULE CONNECTIONS SHORTS OUT BECAUSE OF THE OVERLOAD ON THE MODULE. WHY HASN'T THIS PROBLEM BEEN CONSIDERED FOR A RECALL? GM HAS ADMITTED IT IS A DESIGN DEFECT WITH THE AVAILABILITY OF THE REPLACEMENT LIGHT HARNESS MODULE WIRING KIT. MY WIFE ALMOST WENT OFF THE ROAD AND WRECKED WHEN THE LIGHTS WENT OUT.
NHTSA complaint #10970974 — an unverified report by a vehicle owner.
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIONS THE KEY HAS LOCKED OUT OF THE RUN POSITION AND CAUSED LOSS OF POWER, POWER-STEERING, AND POWER BREAKING; INCREASING THE RISK OF A VEHICLE CRASH. I HAVE CONTACTED BUICK ABOUT THIS. THEY STATED THERE ARE NO RECALLS ON MY VEHICLE. CUSTOMER COMPLAINT NUMBER IS 8-2700897169. GENERAL SERVICE NUMBER 1-866-608-8080. I DRIVE AS LITTLE AS POSSIBLE BECAUSE OF THE FACTORS. 1ST RECALL # 08V441000 RECALL DATE 08/28/2008. COMPONET: ELECTRICAL SYSTEM ON ALL 3 ISSUES. 2. RECALL DATE 06/24/2010 RECALL #10V240000. 3. RECALL NUMBER IS 14V355000 RECALL DATE 06/23/2014. BUICK STATES THESE ARE NOT ISSUES WITH MY CAR BUT ALL THESE ISSUES HAVE OCCURRED BY ME. THESE INCIDENTS FOR SOME REASON THESE ALL HAPPENED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, FIXING TO STOP, OR STARTING FROM A LOW RATE OF SPEED.
NHTSA complaint #10948040 — an unverified report by a vehicle owner.