30 of the
1,332 complaints filed about the Buick Lucerne
are about the suspension —
2% of everything owners reported.
The worst model year for it is 2006.
Several malfunction indicator lights in dash appeared suddenly. Car would not start after shutting off. Finally started and drove to repair shop. Diagnosed as faulty ride height sensor. Shop searched for part at several dealers and online and found the part was discontinued in 2021. I contacted Buick and was offered $1500 off on a new GM car. I have not received any suggestions on how to repair the car or remove malfunction indicator lights which I specifically asked for. The repair shop is waiting for me to find the part and I have not been able to find one. Dealers have no answer and neither does Buick. The repair shop says it will start if sensor is unplugged but suspension will not work and dash will still have malfunction indicator lights. It is my opinion to operate under these conditions, it would definitely be hazardous.
NHTSA complaint #11579026 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL CLUNKING SOUND EMITTED FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
NHTSA complaint #10762977 — an unverified report by a vehicle owner.
MY CAR WAS NOT RESPONDING AS IT NORMALLY WAS AND I TOOK IT INTO MY MECHANIC. HE PUT IT UP ON THE LIFT AND DISCOVERED THAT BOTH LOWER CONTROL ARMS WERE VERY WORN AND NEEDED TO BE REPLACED IMMEDIATELY. IT TOOK HIM SEVERAL DAYS TO FIND THE LEFT CONTROL ARM. HER WENT ON LINE AND COULD NOT FIND ANY DEALER THAT HAD THE ITEM IN STOCK AND WAS TOLD THAT IT WAS NO LONGER AVAILABLE. HE WAS TOLD THAT GM HAD STOPPED MAKING THE PART. HE FOUND THAT PART AT A PARTS STORE FOR ABOUT $70 MORE THAN THE ONE PART HE WAS ABLE TO GET AT A DEALER. THE SAD PART WAS THE PART HE FOUND AT THE PARTS STORE WAS NOTABLY OF A STRONGER METAL AND BETTER CONSTRUCTION THAT THE ORIGINAL GM PART.
NHTSA complaint #10652899 — an unverified report by a vehicle owner.
THE CAR IMPACTED THE OTHER CAR BY TURNING LEFT INTO THE PATH OF THE ONCOMING CAR. THE FRONT END OF THE BUICK WAS SERIOUSLY DAMAGED AND CAR SUBSEQUENTLY "TOTALED" BY THE INSURANCE COMPANY. THE AIRBAGS DID NOT DEPLOY WHICH RESULTED IN BROKEN BONES AND BRUISES TO THE DRIVER.
NHTSA complaint #10649308 — an unverified report by a vehicle owner.
DRIVING WESTBOUND ON ILLINOIS RT-7 TOWARDS LOCKPORT, ILLINOIS WHEN VEHICLE WENT OUT OF CONTROL AND INTO ONCOMING LANE NEARLY CAUSING A HEAD-ON COLLISION. UPON INSPECTION, IT WAS DETERMINED THAT THE FRONT STRUTS RUSTED THROUGH AT THE MOUNTING FLANGES WHEREBY THE FRONT SUSPENSION COLLAPSED FALLING DOWN ON THE LEFT FRONT TIRE DESTROYING THE NEW MICHELIN TIRE THROWING THE CAR OUT OF CONTROL AND INTO THE ONCOMING LANE. THE CAR IS GARAGE KEPT WITH LITTLE TO NO RUST ANYWHERE BUT ON THE STRUTS. GENERAL MOTORS REFUSED TO COVER THE REPAIRS AS THE CAR WAS OUT OF WARRANTY! I HAVE OWNED OTHER CARS FOR THIRTY YEARS WITH A LOT MORE MILES AND NEVER HAD SUCH A CATASTROPHIC FAILURE OF A SUSPENSION SYSTEM. EVEN OLD PICK-UP TRUCKS LAST A LOT LONGER. THIS DEFECT IS SURE TO CAUSE MANY ACCIDENTS AND POSSIBLE FATALITIES ACROSS THE COUNTRY. PICTURES ARE AVAILABLE SHOWING THE DEFECTIVE STRUTS.
NHTSA complaint #10644423 — an unverified report by a vehicle owner.
IN AUGUST OF 2011 I PURCHASED WHAT WAS SUPPOSED TO BE A CERTIFIED PRE-OWNED BUICK SUPERIOR BUICK. I HAD NUMEROUS PROBLEMS THAT I TRIED TO GET FIXED UNDER WARRANTY(SUSPENSION, THERMOSTAT, AIR BAGS, STEERING ETC.) OR GOOD FAITH (ONLY BRAKES) JUST TO NAME A FEW, AND TRIED TO GET A REFUND UNDER MY WARRANTY OR DIFFERENT CAR WITHIN THE FIRST 72 HOURS/150 MILES OF RESIGNING MY CONTRACT AND WAS DENIED. I MADE NUMEROUS TRIPS TO THE DEALERSHIP TO GET THESE PROBLEMS SERVICED AND WAS TOLD EVERY TIME THAT NOTHING WAS WRONG, THEY FOUND DEBRIS HERE A SCREW THERE, TIGHTENED THIS, BLAMED IT ON THIS ETC. THEY NEVER FIXED OR REPLACED ANYTHING BUT A WATER PUMP AND A COUPLE OF ELECTRICAL BULBS (THE SAME ONES). AFTER AT LEAST 5 ATTEMPTS TO GET IT FIXED( PER LAWS SET FORTH) I HAD A COUPLE OF FACE-TO- FACE MEETINGS WITH THE G.M./PART OWNER LOUIS FALLER. DURING THESE MEETINGS, HE TELLS ME EVERYTHING FROM YOU GOT A LEMON, THAT HE BELIEVED THE CAR WAS WRECKED PRIOR, TO THAT HE FIRED A COUPLE OF EMPLOYEES FOR PUTTING BAD CARS ON HIS LOT AND NOT FIXING THEM PROPERLY UNDER WARRANTY, AMONGST OTHER THINGS. SO AFTER NO LUCK WITH A REFUND I BEGAN TO GET OPINIONS WHICH UNCOVERED EVERYTHING FROM PRIOR DAMAGE TO SEVERAL THINGS WRONG WITH THE SUSPENSION IN LATE 2012 ETC. SO IN LATE 2013, AFTER ALL THE THINGS PROGRESSED TO REALLY BAD AND I GOT MY X-MAS BONUS I BEGAN FIXING IT AND REACHED OUT TO HENDRICK CORPORATE. THEY LIED TO ME AND SAID THEY WOULD GIVE ME AT LEAST THE MONEY FOR FIXING WHAT I ALREADY FIXED AND THAT I HAD TO GET REST FROM DEALERSHIP. THEY LATER TOOK IT BACK CAUSE I WASN'T SIGNING OVER NO RIGHTS BECAUSE I STILL HAD SEVERAL THOUSAND IN DAMAGES. SO I REACHED OUT G.M. CUSTOMER SERVICE AND EXECUTIVE BRANCHES. THEY WERE LIKE AUTOMATED PUPPETS. PLEASE REFER TO ATTACHMENTS. THE RIGHT FRONT BEARING, WAS REPLACED. THERE WAS AN ISSUE WITH THE ANTI-LOCK BRAKES THE RIGHT FRONT STRUT SHIELD WAS STICKING AND MAKING A CLICKING SOUND, THE TIRES WERE CUPPING, CREATING A RUMBLING SOUND, TIE RODS NEEDED TO BE REPLACED, THE PRESSURE LINE FROM THE POWE
NHTSA complaint #10627305 — an unverified report by a vehicle owner.
MAGNETIC RIDE STRUT OPTION F E 3 . PLATE THAT HOLDS COIL SPRING FAILED CAUSING TIRE DAMAGE AND STRUT FAILURE.ALSO HAPPENED TO DRIVER SIDE 6 MONTHS AGO. RIDICULOUS PRICE USED 250. UP TO 899. NEW.
NHTSA complaint #10617274 — an unverified report by a vehicle owner.
WHILE DRIVING HOME ON REREIDENTAL STREET( 31TH NEAR CHARLES STREET) IN ROCKFORD IL. AT 8:00PM,CROSSING OVER CHARLES STREET WHILE THE INTERSECTION LIGHT IN MY DIRECTION; AND EAST BOUND VEHICLE DIS-REGARED THE LIGHT AND CROSSED INTO MY PATH TURNING LEFT GOING SOUTH CAUSING DAMAGE TO THE ENTIRE VEHICLE FROM THE TIRES TO THE BUMPER. THE EMPACT TURNING THE VEHICLE ( 2006 BUICK LUCRENE 4 DR.) COMPLETELY AROUND. MY MAIN CONCERN IS THAT THE AIR BAGS ( DRIVER/PASS) DID NOT DEPORT.... QUESTION TO YOU IS THERE ANY STEPS I CAN TAKE TO SETTLE THIS ISSUE FOR COMPENSATION..THE VEHICLE WAS A TOTAL LOST.
NHTSA complaint #10610988 — an unverified report by a vehicle owner.
TRAVELING AT 20 MPH THE PASSENGER SIDE FRONT LOWER CONTROL ARM BROKE COLLAPSING THE SUSPENSION PUSHING THE CAR TO THE SIDE OF THE ROAD WHERE IT HIT A MAILBOX AND A TREE.
NHTSA complaint #10566553 — an unverified report by a vehicle owner.
WHEN BRINGING THE CAR IN FOR GRINDING BRAKES, MY MECHANIC INFORMED ME THAT MY RACK AND PINION WAS LEAKING AND MY REAR STRUTS WERE BROKEN AND LEAKING. (THIS WAS LATER CONFIRMED WITH A BUICK DEALERSHIP). I WAS INFORMED THAT MY CAR WOULD NOT BE ABLE TO PASS MY YEARLY INSPECTION WITHOUT THE RACK AND PINION REPAIR. I WAS ALSO INFORMED THAT THE REPAIR WOULD BE QUITE COSTLY. I WAS STUNNED SINCE I HAVE HAD NOTHING BUT COMPLAINTS AND REPAIRS WITH THIS CAR WHICH I AM STILL PAYING FOR, THE LAST PAST TWO AND A HALF YEARS RESPECTIVELY. I ONLY HAVE THE CAR FOR FOUR YEARS. I FEEL THE CAR IS TOO YOUNG TO HAVE SO MANY ISSUES ESPECIALLY SOMETHING AS SERIOUS AS A RACK AND PINION REPAIR NEEDED. THIS IS A SAFETY ISSUE. I CANNOT DRIVE THE CAR LIKE THIS EXCEPT LOCALLY AND I HAVE TO WATCH THE POWER STEERING FLUID WHICH I HAVE BEEN DOING. I ALSO CANNOT DRIVE IT NOW SINCE MY INSPECTION IS EXPIRED. I DO NOT HAVE THE MONEY TO PAY FOR THIS RIGHT NOW AND I HAVE HAD EXHAUSTIVE ISSUES WITH THIS CAR. I APPROACHED BUICK AND THEY ARE NOT RECEPTIVE. THE CAR IS NO LONGER IN WARRANTY.
NHTSA complaint #10560842 — an unverified report by a vehicle owner.
THE WARNING LIGHT CAME ON AND STATED SERVICE STABILITRAC AND THEN WENT OFF.TWO WEEKS LATER CAME ON AGAIN, AND WENT OFF.THE CAR BEGAN TO SHAKE AND VIBRATE AS BRAKES WERE APPLIED WHEN STOPPING.ABOUT A MONTH AFTER THAT THE TRACTION CONTROL LIGHT CAME ON AND THE CAR BEGAN APPLYING THE BRAKES AT A SPEED OF ABOUT 50 MILES PER HOUR AND MAKING A NOISE THAT WAS LOUD ENOUGH TO HEAR AS IT SOUNDED LIKE THE PRESSING OF THE BRAKES TO THE WHEEL HUBS.MY WIFE AND DAUGHTER AND I TURNED AROUND WENT BACK HOME AND PARKED THE CAR AND DROVE MY TRUCK TO VISIT OTHER FAMILY MEMBERS THAT DAY.TWO WEEKS LATER I TOOK THE BUICK 2006 LUCERNE TO HAVE A GM CERTIFIED MECH PUT IT ON THE DIAGNOSTIC MACHINE AND THE REPORTED THAT NOTHING SHOWED UP AS NEEDING REPLACED.
NHTSA complaint #10536540 — an unverified report by a vehicle owner.
I WAS STOPPED WITH ENGINE RUNNING AND AIR CONDITIONER FAN ON HIGH. I TURNED THE WIPERS ON TO CLEAN WINDSHIELD. IMMEDIATELY I WAS OVERCOME WITH EXTREME BURNING IN MY EYES I COULD NOT OPEN THEM. I REACHED FOR DOOR HANDLE AND GOT OUT. I WAS IN A PANIC, HAVING NO IDEA WHAT HAPPENED. I ASKED 2 PEOPLE FOR HELP,THE SECOND PERSON CAME TO MY CAR AND WE SEARCHED CAR FOR SOMETHING BURNING AND FOUND NOTHING. I WAS AFRAID TO GET BACK INTO MY CAR.I HAVE NEVER EXPERIENCED A BURNING IN MY EYES AS THIS. I FELT HELPLESS BECAUSE NO ONE WITNESSED THIS FREAK INCIDENT. FINALLY I USED WET PAPER TOWELS AND COVERED ALL THE AC VENTS AND DROVE HOME IN FEAR THAT IT WAS GOING TO HAPPEN AGAIN. THERE IS NO DOUBT WHAT SO EVER IF I WAS DRIVING WHEN THIS HAPPENED I WOULD OF CRASHED. I COULD NOT SEE. WHEN TUBING BROKE THE FLUID LANDED ON A HOT ENGINE PAET AND THE WATER EVAPORATED AND THE METHANOL VAPORS CAME THROUGH THE AC VENTS DIRECTLY INTO MY FACE. THE BUICK DEALER DIDN'T MENTION OR DISCUSS THIS PLASTIC TUBING BE REPLACED. HE JUST PUT A PIECE OF RUBBER TO HOLD THE ENDS OF BROKEN PLASTIC TUBING. IM VERY UNCOMFORTABLE USING WIPERS NOW BECAUSE AS I MENTIONED IF IT WERE TO HAPPEN WHILE DRIVING I MIGHT AS WELL BE BLIND. I WANT TO KNOW IF THE TUBING IS NOT SUPPOSE TO EVER BREAK AND MORE SO, WHY DID IT COME THROUGH THE AC VENTS THAT WAS ON HIGH.?
NHTSA complaint #10523874 — an unverified report by a vehicle owner.
BEEN HAVING A CLUNK/BUMP TYPE SOUND IN THE STEERING WHEN THE CAR IS SITTING STILL OR AT LOW SPEED, HAD A LOCAL DEALER LOOK AT IT A YEAR AGO AND THEY FOUND NOTHING, IN ADDITION TOO WE ARE FINDING DROPS OF OIL IN OUR DRIVEWAY. WE HAVE HAD SEVERAL PEOPLE LOOK AT IT, WITH NO LUCK AT FINDING THE LEAK. RECENTLY THE WHOLE FRONT END HAS BEEN SHAKING, WITH SEVERAL FOLKS CHECKING, INCLUDING THE LOCAL DEALER WHO YESTERDAY TOLD ME THEY NO LONGER WORK ON GM PRODUCTS. I LOOKED ONLINE AND FOUND THAT THE 2006 MODELS HAD THE SAME PROBLEMS, SO I TALKED TO THE A DEALER AND HE SAID THERE IS NOTHING THEY COULD DO SINCE THERE WERE NO SERVICE BULLETINS OR RECALLS FOR THESE PROBLEMS FOR 2007. THEN I FOUND YOUR SITE AND FOUND THERE WERE SEVERAL OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEM. I TOLD BUICK THIS AND THEY SAID THERE WAS NOTHING THEY COULD DO THAT IS WAS ONLY THE 2006 MODELS WITH THIS PROBLEM. I TOLD THEM THERE WAS WAY TO MUCH OF A COINCIDENT THAT ALL THESE PEOPLE ARE HAVING THE SAME PROBLEM FOR IT TO ONLY BE THE YEAR BEFORE. WE ARE SMELLING BURNING OIL AND DRIVEWAY FULL OF OIL JUST WAITING TO GET INTO THE LOCAL LAKE, NOT TO MENTION THE RECALL SAID IT COULD CAUSE A FIRE. CHECK SERVICE BULLETIN # 273064 ACTION # 10032192 REPORT DATE MAR 01, 2012 RECALL # 06V105000 SERVICE BULLETIN # 06V105000 (OUR VEHICLE IS A V8) FROM YOUR SITE: NHTSA # 10022433 & 10032192 & 1020815 ODI # 101483409 & 10460626.
NHTSA complaint #10491953 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL ABNORMALLY MOVED SIDE TO SIDE. THE VEHICLE THEN VEERED TO THE LEFT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CONCRETE BARRIER. THE CONTACT SUSTAINED INJURIES TO HIS HEAD, NECK, AND SHOULDER. THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE FRONT DRIVER'S SIDE WHEEL BUCKLED UNDER THE VEHICLE AND THE LEFT REAR WHEEL HAD COMPLETELY DETACHED FROM THE VEHICLE. THE CONTACT SOUGHT MEDICAL ATTENTION AFTER THE CRASH. THE POLICE ARRIVED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INSPECTOR TO ASSESS THE VEHICLE. THE CONTACT STATED THAT THE INTERMEDIATE STEERING SHAFT WAS REPLACED ONE WEEK PRIOR TO THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000...UPDATED 01/23/13 *BF.. UPDATED 02/07/2013 *JS UPDATED 04-05-13 *BF UPDATED 04/18/13 UPDATED 05/16/13
NHTSA complaint #10486599 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT LOWER CONTROL BUSHING WAS FRACTURED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 80,000.
NHTSA complaint #10475931 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT HE HEARD A CLUNKING NOISE WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT BOTH FRONT UPPER STRUT HOUSINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND ALIGNED. THE CONTACT WAS THEN INFORMED THAT THE CASTER ADJUSTMENT FOR THE FRONT DRIVER'S WHEEL WAS OUT OF SPECIFICATION. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO REPAIR FOR THAT FAILURE. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 37,950.
NHTSA complaint #10460626 — an unverified report by a vehicle owner.
TRIED TO GET VEHICLE ALIGNMENT. WAS TOLD BY ALIGNMENT COMPANY THAT THEY COULDN'T DO THE ALIGNMENT BECAUSE THE FRONT HUB BEARINGS WERE LOOSE AND COST TO REPLACE WAS $879.69. ONE WEEK AGO, HAD TO HAVE UPPER STRUT BEARINGS REPLACED BECAUSE OF CRUNCHING NOISE WHENEVER STEERING WHEEL WAS TURNED 90 DEGREES EITHER DIRECTION. COST WAS $459.00 18 MONTHS AGO HAD OIL LEAK CAUSED BY LEAKING CONNECTOR BETWEEN TRANSMISSION AND TRANSMISSION OIL COOLER. COST $200.00. THIS OCCURRED 250 MILES AFTER WARRANTY EXPIRED.
NHTSA complaint #10460158 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE 235/55/17. WHILE AT A TIRE SHOP FOR A TIRE ROTATION, THE TECHNICIAN ADVISED THE CONTACT THAT THE FRONT DRIVER AND PASSENGER SIDE TIRES WERE EXTREMELY BALD AND THE REAR DRIVER AND PASSENGER SIDE TIRES WERE EXTREMELY WORN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED NO ASSISTANCE COULD BE PROVIDED UNTIL FURTHER WEAR OCCURRED. THE TIRES WERE NOT REPLACED. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 19,940. THE VEHICLE FAILURE MILEAGE WAS 46,200. UPDATED 02/14/12*LJ THE CONSUMER STATED THE TIRES WERE WEARING EXCESSIVELY. UPDATED 02/24/12
NHTSA complaint #10444623 — an unverified report by a vehicle owner.
VEHICLE DRIVER COMPLAINED OF SQUEAKING SOUND FROM LEFT FRONT OF VEHICLE. INSPECTED VEHICLE AND DISCOVERED LEFT FRONT STRUT ASSEMBLY HAD COLLAPSED. THE STRUT HOUSING FAILED AT THE COIL SPRING SUPPORT ALLOWING THE STRUT HOUSING TO CONTACT THE TIRE WEARING THE TREAD ON THE TIRE BELOW MINIMUM SAFETY SPECIFICATIONS. VEHICLE IS EQUIPPED WITH MAGNETIC RIDE SUSPENSION. STRUT ASSEMBLY HAD TO BE REPLACED.
NHTSA complaint #10401513 — an unverified report by a vehicle owner.