FaultScore

FaultScore report

2019 Cadillac Escalade ESV problems

Owners have filed 50 complaints about the 2019 Cadillac Escalade ESV with NHTSA between 2019 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 6 of 19 worst.

D

FaultScore 70/100

Higher is worse. Measured against the other years of the Cadillac Escalade ESV.

How this is worked out

The numbers

50

Complaints

2

Crashes reported

1

Fires reported

5

Injuries reported

108,350 mi

Median mileage at failure

Half of reported failures happened before this

38%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 65 vs 50 Severity 83 vs 50 Early failure 64 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 65
Against the median year of the Cadillac Escalade ESV. 50 means typical for this model; 100 means roughly double.
Severity — 83
16% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 64
38% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2019 compares with every other Cadillac Escalade ESV

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2019 Cadillac Escalade ESV

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 20 40.0%

0 crashes, 1 fires · median 89,700 mi

Transmission & Drivetrain 9 18.0%

Median failure at 138,025 miles

Electrical System 5 10.0%

Median failure at 237,000 miles

Other & Unspecified 4 8.0%

1 crashes, 0 fires · median 244 mi

Fuel & Propulsion 3 6.0%
Driver Assist & Collision Avoidance 2 4.0%
Body & Structure 2 4.0%
Brakes 2 4.0%

1 crashes, 0 fires · median 244 mi

Seats 1 2.0%
Lights 1 2.0%
Acceleration & Cruise Control 1 2.0%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 2 25.0%
10,000 – 24,999 miles 1 12.5%
75,000 – 99,999 miles 1 12.5%
100,000 – 149,999 miles 3 37.5%
150,000+ miles 1 12.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Feb 2019 peak 7 Jul 2026

Recalls on the 2019 Cadillac Escalade ESV

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2018535 780 units in Canada

Seats And Restraints

Certain vehicles may be equipped with rear seat belt retractors that do not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 - Occupant Protection in Frontal Impacts. The automatic-locking retractors (ALR) of the rear seat belts may not switch to a locked position when the seat belt is fully pulled out of the retractor. If used to secure a child seat, a seat belt that is not properly locked could increase the risk of injury to the child in the event of a crash. Correction: Dealers will inspect the rear seat belt retractors and replace them if necessary. Note: If the ALR is not working properly, a child seat should not be installed using the vehicle seat belt until this recall is completed.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Upper Marlboro, MD 1 injured

UNKNOWN OR OTHER

The Power Step / Running Boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. spain ankles, injury to the knees, legs and or backs of individuals, who assume the Power Step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against General Motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.

NHTSA complaint #11528007 — an unverified report by a vehicle owner.

Upper Marlboro, MD 1 injured

STRUCTURE:BODY

The Power Step / Running Boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. spain ankles, injury to the knees, legs and or backs of individuals, who assume the Power Step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against General Motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.

NHTSA complaint #11528007 — an unverified report by a vehicle owner.

Upper Marlboro, MD 1 injured

ELECTRICAL SYSTEM

The Power Step / Running Boards do not operate as intended, especially on the driver's side. They are not deploying or retracting as they should, possibly leading to personal injury, ie. spain ankles, injury to the knees, legs and or backs of individuals, who assume the Power Step has deployed before entering or exiting the vehicle. I am seeking a recall be established concerning this matter, and a class action suit against General Motors be developed immediately. I have had my vehicle inspected, at a dealership, as many owners have, with nothing being found. Only to leave in disgust, and have to live with this daily issue. Something needs to be done about this problem, these are some very expensive vehicles, and owners like myself should not have to deal with this persist issue.

NHTSA complaint #11528007 — an unverified report by a vehicle owner.

Franklin, TN Fire

ENGINE

Vehicle caught on fire while owner was driving. Owner reported small puff of black smoke prior to fire.

NHTSA complaint #11456785 — an unverified report by a vehicle owner.

at 244 miles SAN Antonio, TX Crash 1 injured

UNKNOWN OR OTHER

WHILE ALL ELECTRONIC SAFETY FEATURES WERE ENGAGED, VEHICLE FAILED TO SLOW DOWN PROPERLY, EVEN WITH LAST MINUTE HARD BREAKING BY DRIVER, VEHICLE CRASHED AND REAR ENDED ANOTHER VEHICLE. DASHCAM FOOTAGE AVAILABLE UPON REQUEST.

NHTSA complaint #11266568 — an unverified report by a vehicle owner.

at 244 miles SAN Antonio, TX Crash 1 injured

SERVICE BRAKES

WHILE ALL ELECTRONIC SAFETY FEATURES WERE ENGAGED, VEHICLE FAILED TO SLOW DOWN PROPERLY, EVEN WITH LAST MINUTE HARD BREAKING BY DRIVER, VEHICLE CRASHED AND REAR ENDED ANOTHER VEHICLE. DASHCAM FOOTAGE AVAILABLE UPON REQUEST.

NHTSA complaint #11266568 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Brandon, SD

ENGINE

At 60,000 miles the lifter failed and bent a pushrod rod while driving 65mph on the interstate. I had to slow my driving to 40mph in heavy traffic and "limp" it to the dealership. When I drove it to the local Cadillac dealership, they confirmed what had happened. There were no warning lamps prior to this happening. This is a common failure due to the weak lifters in GM's AFM/DOD feature. If these engines had the same lifters/cam as the Corvettes and Camaros that don't have AFM/DOD, these engines would be a lot more reliable.

NHTSA complaint #11749695 — an unverified report by a vehicle owner.

Livonia, MI

VEHICLE SPEED CONTROL

2019 Escalade. During summer temperatures, unable to control pedal position adjustment and vehicle automatically moves the pedals all the way forward. When the pedal position button is pushed, the pedals make clicking noise but do not adjust. No warning lights. Issue is intermittent. It becomes very difficult to drive the vehicle with both the accelerator and brake pedals in the fully forward position. Vehicle has not been inspected.

NHTSA complaint #11733626 — an unverified report by a vehicle owner.

Rocklin, CA

POWER TRAIN

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rough idle worse than before, loss of power when accelerating and driving, knocking sounds that increased with acceleration in RPMs as well as a blinking engine warning light. All spark plugs and wiring were changed by Cadillac which resolved engine error codes for misfire. Diagnostics/Repair was done by Reliable GMC/Cadillac of Roseville. 3/30/26 at 87,246 (only 549 miles since the previous work up,) the car began to idle rough, and have a audible rhythmic tapping and knocking when accelerating and increasing RPMs. During driving, I experienced flashing engine light, and then sudden loss of power and control of vehicle. 3/30/26 Veh towed toThompson GMC, of Placerville, CA diagnosed vehicle with full engine failure from broken connecting rods and crankshaft of engine. Dealership is recommending full engine replacement, costing approx $23,000. This engine failure occurred on XXX in [XXX] …a dangerous, steep and curvy 2 lane highway. The engine light and loud forceful knocking happened almost simultaneously, without warning. I was forced to perform a dangerous maneuver to exit the highway into a gas station. Had I not done so, the engine failure could have caused full control loss of the vehicle. Traveling approx 50-65mph with my wife, [XXX] son and 2 daughters, an engine failure put my entire family at risk of serious injury or death. Had I not acted quickly, the outcome would have been catastrophic if not fatal. The vehicle is currently at Thompson GMC, [XXX] and available for further inspection. We believe this may be related to NHTSA EA25007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

NHTSA complaint #11728347 — an unverified report by a vehicle owner.

Rocklin, CA

ENGINE

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rough idle worse than before, loss of power when accelerating and driving, knocking sounds that increased with acceleration in RPMs as well as a blinking engine warning light. All spark plugs and wiring were changed by Cadillac which resolved engine error codes for misfire. Diagnostics/Repair was done by Reliable GMC/Cadillac of Roseville. 3/30/26 at 87,246 (only 549 miles since the previous work up,) the car began to idle rough, and have a audible rhythmic tapping and knocking when accelerating and increasing RPMs. During driving, I experienced flashing engine light, and then sudden loss of power and control of vehicle. 3/30/26 Veh towed toThompson GMC, of Placerville, CA diagnosed vehicle with full engine failure from broken connecting rods and crankshaft of engine. Dealership is recommending full engine replacement, costing approx $23,000. This engine failure occurred on XXX in [XXX] …a dangerous, steep and curvy 2 lane highway. The engine light and loud forceful knocking happened almost simultaneously, without warning. I was forced to perform a dangerous maneuver to exit the highway into a gas station. Had I not done so, the engine failure could have caused full control loss of the vehicle. Traveling approx 50-65mph with my wife, [XXX] son and 2 daughters, an engine failure put my entire family at risk of serious injury or death. Had I not acted quickly, the outcome would have been catastrophic if not fatal. The vehicle is currently at Thompson GMC, [XXX] and available for further inspection. We believe this may be related to NHTSA EA25007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

NHTSA complaint #11728347 — an unverified report by a vehicle owner.

Rocklin, CA

FUEL/PROPULSION SYSTEM

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rough idle worse than before, loss of power when accelerating and driving, knocking sounds that increased with acceleration in RPMs as well as a blinking engine warning light. All spark plugs and wiring were changed by Cadillac which resolved engine error codes for misfire. Diagnostics/Repair was done by Reliable GMC/Cadillac of Roseville. 3/30/26 at 87,246 (only 549 miles since the previous work up,) the car began to idle rough, and have a audible rhythmic tapping and knocking when accelerating and increasing RPMs. During driving, I experienced flashing engine light, and then sudden loss of power and control of vehicle. 3/30/26 Veh towed toThompson GMC, of Placerville, CA diagnosed vehicle with full engine failure from broken connecting rods and crankshaft of engine. Dealership is recommending full engine replacement, costing approx $23,000. This engine failure occurred on XXX in [XXX] …a dangerous, steep and curvy 2 lane highway. The engine light and loud forceful knocking happened almost simultaneously, without warning. I was forced to perform a dangerous maneuver to exit the highway into a gas station. Had I not done so, the engine failure could have caused full control loss of the vehicle. Traveling approx 50-65mph with my wife, [XXX] son and 2 daughters, an engine failure put my entire family at risk of serious injury or death. Had I not acted quickly, the outcome would have been catastrophic if not fatal. The vehicle is currently at Thompson GMC, [XXX] and available for further inspection. We believe this may be related to NHTSA EA25007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

NHTSA complaint #11728347 — an unverified report by a vehicle owner.

Taos, NM

POWER TRAIN

Transmission would intermittently lock up and cause rough running conditions. Occasionally causing wheels to lock up and the vehicle to lose control. Took the vehicle to multiple service facilities and was told this is a common issue with this transmission and it is in need of replacement to remedy the issue. The vehicle has 85,000 miles on it.

NHTSA complaint #11727496 — an unverified report by a vehicle owner.

Taos, NM

ENGINE

Rough running engine at idle. The vehicle also shows low oil pressure at idle 13psi. Took to several service technicians and was told this is unfortunately a flaw in the engine design and there is not a known current remedy. Also they are surprised that this model was not covered under the same recall campaign that later models are as they are nearly identical engines. The transmission also gave out on this same vehicle at 85k miles.

NHTSA complaint #11727501 — an unverified report by a vehicle owner.

at 127,000 miles Gastonia, NC

POWER TRAIN

The contact owns a 2019 Cadillac Escalade ESV. The contact stated while driving approximately 65 MPH, the rear wheels locked up and the vehicle stopped moving. There was no warning light illuminated. The vehicle was towed to the residence, and the vehicle was not driven. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 26V085000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 127,000.

NHTSA complaint #11725207 — an unverified report by a vehicle owner.

at 237,000 miles Westminster, MD

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2019 Cadillac Escalade ESV on November 5, 2025, from a private dealer. The contact stated that upon having a State Inspection performed on the vehicle, the vehicle failed the inspection. The mechanic stated that the amount of mechanical work needed to repair the vehicle did not match the low mileage on the vehicle. The contact then obtained a Carfax Report and discovered the mileage discrepancy. At the time of purchase, the vehicle mileage was 65,800; however, the Carfax report discovered that the mileage was 237,000 in September of 2025. The contact reported the issue to the Maryland Department of Motor Vehicles and the Virginia Department of Motor Vehicles. In addition, the contact reported the issue to the Howard Police Department and the Howard County District Attorney of Maryland. After having the cases dropped by the various agencies, the contact called U.S. Immigration and Customs Enforcement and was referred to the NHTSA to report the issue.

NHTSA complaint #11722926 — an unverified report by a vehicle owner.

Kissimmee, FL

SEATS

My vehicles passenger seat is laid back and the button to bring seat back up is not functioning. The passenger side window will not roll up or down, the sensor on the side view mirror is not working. The automatic power running board is not working on passenger side. The tire monitor is not working.

NHTSA complaint #11720020 — an unverified report by a vehicle owner.

Kissimmee, FL

ELECTRICAL SYSTEM

My vehicles passenger seat is laid back and the button to bring seat back up is not functioning. The passenger side window will not roll up or down, the sensor on the side view mirror is not working. The automatic power running board is not working on passenger side. The tire monitor is not working.

NHTSA complaint #11720020 — an unverified report by a vehicle owner.

Kissimmee, FL

FUEL/PROPULSION SYSTEM

My vehicles passenger seat is laid back and the button to bring seat back up is not functioning. The passenger side window will not roll up or down, the sensor on the side view mirror is not working. The automatic power running board is not working on passenger side. The tire monitor is not working.

NHTSA complaint #11720020 — an unverified report by a vehicle owner.

Jerome, ID

POWER TRAIN

I was driving on the freeway on Cruise Control going 80 mph. All the sudden my speedometer dropped and I had no power. My Transmission Light Started Blinking Cruise Control stopped working and my Car Started Shaking Violently and Sounded Clunky. I had to pull over to the shoulder immediately. I Called my Mechanic and he told me not to drive it any Further So we Towed the vehicle to his shop. There was absolutely no warning signs. This was the only sign something was wrong.

NHTSA complaint #11708217 — an unverified report by a vehicle owner.

Jerome, ID

ENGINE

I was driving on the freeway on Cruise Control going 80 mph. All the sudden my speedometer dropped and I had no power. My Transmission Light Started Blinking Cruise Control stopped working and my Car Started Shaking Violently and Sounded Clunky. I had to pull over to the shoulder immediately. I Called my Mechanic and he told me not to drive it any Further So we Towed the vehicle to his shop. There was absolutely no warning signs. This was the only sign something was wrong.

NHTSA complaint #11708217 — an unverified report by a vehicle owner.

Jerome, ID

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving on the freeway on Cruise Control going 80 mph. All the sudden my speedometer dropped and I had no power. My Transmission Light Started Blinking Cruise Control stopped working and my Car Started Shaking Violently and Sounded Clunky. I had to pull over to the shoulder immediately. I Called my Mechanic and he told me not to drive it any Further So we Towed the vehicle to his shop. There was absolutely no warning signs. This was the only sign something was wrong.

NHTSA complaint #11708217 — an unverified report by a vehicle owner.

San Antonio, TX

ENGINE

It had a rough idle and took it to the dealer. Cam shaft failure most likely due to faulty lifters and engine replacement needed. Similar to known issues on this year and on years that are involved in recall. This could lead to engine failure and loss of propulsion like the newer years. Car has been properly maintained and serviced at dealer.

NHTSA complaint #11708057 — an unverified report by a vehicle owner.

Madison, AL

ENGINE

Engine has low oil pressure at idle

NHTSA complaint #11706451 — an unverified report by a vehicle owner.

Allen, TX

POWER TRAIN

My 2019 Cadillac Escalade ESV experienced a major engine failure that required a complete engine replacement. Before the failure, the vehicle showed warning signs including rough running and loss of performance. My certified mechanic later explained that the cause of the failure was consistent with engine defects that have led to GM’s recall on later-model Escalades. However, the 2019 model year is excluded from that recall. The failure was severe enough that it posed a safety risk had it occurred at highway speed, and it required over $20,000 to replace the engine plus thousands more in related repairs. Multiple other major components failed around the same time (suspension components, thermostat, and A/C compressor). I am filing this report because the failure pattern appears identical to what GM has acknowledged on recalled Escalade engines, and I am concerned that the defect may affect more vehicles than currently included in the recall. My mechanic confirmed that the failure is reproducible and consistent with the known defect on later models.

NHTSA complaint #11699509 — an unverified report by a vehicle owner.

Allen, TX

ENGINE

My 2019 Cadillac Escalade ESV experienced a major engine failure that required a complete engine replacement. Before the failure, the vehicle showed warning signs including rough running and loss of performance. My certified mechanic later explained that the cause of the failure was consistent with engine defects that have led to GM’s recall on later-model Escalades. However, the 2019 model year is excluded from that recall. The failure was severe enough that it posed a safety risk had it occurred at highway speed, and it required over $20,000 to replace the engine plus thousands more in related repairs. Multiple other major components failed around the same time (suspension components, thermostat, and A/C compressor). I am filing this report because the failure pattern appears identical to what GM has acknowledged on recalled Escalade engines, and I am concerned that the defect may affect more vehicles than currently included in the recall. My mechanic confirmed that the failure is reproducible and consistent with the known defect on later models.

NHTSA complaint #11699509 — an unverified report by a vehicle owner.

Lehi, UT

ENGINE

I bought this 2019 Cadillac Escalade for family safety in November 2024 for 2000 miles from Ken Garfield dealership in America fork Utah. Four months ago he had a mechanical failure which costed $13,000 to repair to which Cadillac covered 90% of the cost. I got it back an 1000 miles later the engine had complete engine failure. Now they are saying they will only cover 60% of the coverage to fix the repair. I have six children and this is our only car. I need my engine repaired. This is a huge burden and we just took a loan out to pay the last repair. Please I beg of you help me.

NHTSA complaint #11699521 — an unverified report by a vehicle owner.

Allen, TX

FUEL/PROPULSION SYSTEM

My 2019 Cadillac Escalade ESV experienced a major engine failure that required a complete engine replacement. Before the failure, the vehicle showed warning signs including rough running and loss of performance. My certified mechanic later explained that the cause of the failure was consistent with engine defects that have led to GM’s recall on later-model Escalades. However, the 2019 model year is excluded from that recall. The failure was severe enough that it posed a safety risk had it occurred at highway speed, and it required over $20,000 to replace the engine plus thousands more in related repairs. Multiple other major components failed around the same time (suspension components, thermostat, and A/C compressor). I am filing this report because the failure pattern appears identical to what GM has acknowledged on recalled Escalade engines, and I am concerned that the defect may affect more vehicles than currently included in the recall. My mechanic confirmed that the failure is reproducible and consistent with the known defect on later models.

NHTSA complaint #11699509 — an unverified report by a vehicle owner.

Broadview, IL

ENGINE

The engine developed a ticking noise followed by loss of power. Mechanic diagnosed lifter and camshaft failure, which may be related to the Active Fuel Management system. This caused metal contamination and requires complete engine replacement. This appears to be a widespread issue on GM 6.2L engines.”

NHTSA complaint #11699181 — an unverified report by a vehicle owner.

Grand Blanc, MI

ENGINE

Had all of my lifters replaced and cam shaft 6 months ago because of the faulty engine gm has started to recognize. I spent $7500.00 yesterday 10/28/2025 i was driving and my car started shaking and shutting down in the middle of a busy intersection. luckily i got it off the road safely before be hit. traction control light was on and the check engine light goes from blinking to solid and then back to blinking. its now back at the shop for he second time this year for what will likely be another VERY expensive fix

NHTSA complaint #11696318 — an unverified report by a vehicle owner.

Chesapeake Beach, MD

ENGINE

My wife was driving our 2019 Cadillac Escalade to work when the vehicle check engine light came on and started to smoke and shake violently. She avoided injury but the car was not drivable. A local independent service center said that the car's cylinder #1 was full of fuel, the spark plug was wet, reported loud bottom end engine noise and that we replace the engine. This appears to be the same issue that sparked the recall of 2021-2024 models. We have proceeded with ordering a replacement engine as a result. The old engine will be available for further inspection if necessary. There were no warning signs prior to this incident.

NHTSA complaint #11696114 — an unverified report by a vehicle owner.

Clinton Township, MI

POWER TRAIN

I had taken my car in while it was under warranty for my motor the car wouldn’t move at all or start. They said it was a cylinder so they replaced the one cylinder and didn’t check any others. Just recently in January 2025 I took it back to the dealer for the same issues and they told me I need a whole new motor. Now the car is out of warranty. They charged me close to $1000 just to diagnose the car and tell me I need a They charge me close to $1000 just to diagnose the car and tell me I need a new motor. Apparently the other side of the motor they didn’t check had failed. Also my running boards were taken to the dealer for not working properly and they didn’t fix them while under warranty and now it’s still doing the same thing. Now my air condition isn’t blowing cold air I have taken it to the dealer. They claim I have different kind of freon, but I never replaced the Freon. It’s original to the car when it was purchased. They are charging me $1100 just to diagnose the vehicle.

NHTSA complaint #11667681 — an unverified report by a vehicle owner.