189 of the
957 complaints about the 2017 Chevrolet Silverado 1500 are about the
braking system — 20% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
45,000 miles.
Interstate driving when I was required to brake quickly. Truck aggressively pulled to the right nearly colliding with another vehicle. There was a recall out for the very same thing on later model Z71 Chevy trucks. It seems I bought one that has quirks from earlier and later model vehicles. Owner manuals are not much help in these areas. Perhaps you can shed some light on this problem.
NHTSA complaint #11734641 — an unverified report by a vehicle owner.
at 34,000 milesBurlington, WI
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The contact used added force to depress the brake pedal to slow and stop the vehicle. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact associated the failure with Special Coverage Adjustment: N182202780 (Brake Assist Decreased Due to Vacuum Loss). The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.
NHTSA complaint #11733513 — an unverified report by a vehicle owner.
Kettering, OH
SERVICE BRAKES
There is an open recall but my truck is not listed. I was driving around today and my front brakes are not fully releasing. Brakes are hot and do not feel comfortable driving with this issue.Call my local dealership and GM customer service and both say I am out of luck. The recall is a faulty vacuum pump and or an update of the electronic brake control module software. This also happened a few weeks ago in occasion but today was all day. Thanks.
NHTSA complaint #11730880 — an unverified report by a vehicle owner.
West Winfield, NY
SERVICE BRAKES
Transmission issues that I have reported since 2 months into owning it. Anti-lock brake issues or braking issues where brake pedal is stiff but not stopping vehicle. Front grill shutter issues Temperature Transmission thermostat issues
NHTSA complaint #11727786 — an unverified report by a vehicle owner.
West Winfield, NY
SERVICE BRAKES
I have had shifting issues with the transmission since 2 months into having this vehicle I have been reporting it to the dealership who has told me consistently that jerking grinding and loud noises are totally normal then the recall came out for these specific issues in the 2017 Silverados though my VIN is not listed but I still haven't always have had the very same problems stated in the recall
NHTSA complaint #11727789 — an unverified report by a vehicle owner.
at 30,000 milesDallas, TX
SERVICE BRAKES
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole, and an abnormal sound was coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ball joint on the front upper control arm had failed. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was repaired three times. The contact stated that on a separate occasion, while the brake pedal was depressed, there was an abnormal sound coming from the brakes. The contact believed that the sound was coming from the brake pump having too much air. The contact was informed that the brake oil reservoir was empty. There was no oil stains never found on the ground. The brake pads were replaced. Most recently, the message "Service Air Bag" was displayed on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic after the most recent failure. The vehicle was not repaired. The contact stated that in the past the temperature sensor, the thermostat, the radiator, and the water pump were replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11720700 — an unverified report by a vehicle owner.
Amarillo, TX
SERVICE BRAKES
The brakes stop functioning at slow speeds such as parking and backing , this has been an ongoing issue for many years, mostly once in a while, but lately almost every single time I drive it , I believe it’s an ECBM Issue
NHTSA complaint #11706309 — an unverified report by a vehicle owner.
at 75,000 milesNew Caney, TX
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 10 MPH through a drive-thru, the brake pedal was depressed but was firm. The contact pumped the brake pedal, and the vehicle slowly responded and nearly rear-ended another vehicle. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic); however, the recall repair was previously performed in November 2019. The contact stated that the recall repair had failed to correct the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11703667 — an unverified report by a vehicle owner.
Kingsville, MO
SERVICE BRAKES
Trailer brake warning
NHTSA complaint #11703403 — an unverified report by a vehicle owner.
at 91,995 milesLindenhurst, NY
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 30-35 MPH, the brake pedal was depressed but was firm. The contact shifted into neutral. The brakes became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact of NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic). The mechanic determined that the failure was related to the vacuum pump. The vehicle was repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 91,995.
NHTSA complaint #11698877 — an unverified report by a vehicle owner.
Wathena, KS
SERVICE BRAKES
Low speed loss of brakes
NHTSA complaint #11697023 — an unverified report by a vehicle owner.
Bourbon, MO
SERVICE BRAKES
Upon reversing the vehicle and apply the brake, as if in a parking lot or driveway, if pushing the brake pedal more than twice the pedal becomes hard and the vehicle becomes hard to stop without and excessive amount of force being applied to the brake pedal. If depressing the brake pedal more than 3 times, it is almost impossible to stop the vehicle with it coasting several feet. Checked for a recall, there is no recall, but there is a service bulletin that pertains to this issue concerning the brake assist vacuum pump booster, N182202780-01 and N192268490, for the 2014-2018 Chevy Silverado. An update to the electronic brake control module was completed on 2019-09-23, but such calibration seems to not be enough to resolve the issue.
NHTSA complaint #11690260 — an unverified report by a vehicle owner.
at 114,800 milesJersey City, NJ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the message "Service Power Steering" was displayed, and the steering wheel was difficult to turn in either direction. Additionally, the ABS and Stabili-trac warning lights remained illuminated. The cause of the failures was not yet determined. The local dealer was informed of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 114,800.
NHTSA complaint #11681504 — an unverified report by a vehicle owner.
Harlingen, TX
SERVICE BRAKES
Electronic brakes lock up during driving. No power going to rear wheels.
NHTSA complaint #11671278 — an unverified report by a vehicle owner.
Austin, TX
SERVICE BRAKES
I experienced issues with braking including shuddering brakes. I took the vehicle to a repair shop who looked into any active recalls and there were none, I had the electronic brake control module recall completed in 2019. The shop replaced the front brakes and resurfaced the back which did not fix the issue. They then replaced the vacuum pump which did fix the issue I was responsible for all costs. I recently noticed my vehicle is covered under special coverage N182202780 through 2027 which covers the cost of the vacuum pump replacement. Chevy is refusing to reimburse for the costs because the work was not done at their dealership despite not having a recall that States that. I would like the issue addressed theough a formal recall and reimbursement of repair costs as Chevy is obviously aware there is a safety issue related to braking due to failing components.
NHTSA complaint #11670508 — an unverified report by a vehicle owner.
Williston, SC
SERVICE BRAKES
I have lost my brakes when reversing, however I have good brakes when driving forward. The transmission is also slipping and the torque converter in the transmission is becoming very worn ALREADY. I do not tow anything with this vehicle, and I only have 73,411 miles on this truck.
NHTSA complaint #11665404 — an unverified report by a vehicle owner.
Kearneysville, WV
SERVICE BRAKES
High pressure fuel pump going bad and causes loss of power which is making my brake booster not getting enough vacuum causing me to loose braking. Common issue in these trucks and gm knows it
NHTSA complaint #11662685 — an unverified report by a vehicle owner.
Big Bear Lake, CA
SERVICE BRAKES
Brakes went out driving. Replaced master cylinder, brake booster, and vacuum11 at 61696 miles.
NHTSA complaint #11661707 — an unverified report by a vehicle owner.
Fall River, WI
SERVICE BRAKES
Brake assist light comes on and then I have no brakes
NHTSA complaint #11658717 — an unverified report by a vehicle owner.
Fredericksburg, VA
SERVICE BRAKES
When stopping truck jerks, downshifts and lurches forward. While driving over 45mph truck does not seem to shift properly and jerks intermitantly and sounds different than before. 2017 silverado with 47,000 miles on it, bought brand new!
NHTSA complaint #11657950 — an unverified report by a vehicle owner.
Big Timber, MT
SERVICE BRAKES
Service brake assist light comes on and brakes a very hard to push. Brakes also make a weird sound when pushed down. I have to push really hard to hold the vehicle from moving
NHTSA complaint #11651887 — an unverified report by a vehicle owner.
Jacksonville, TX
SERVICE BRAKES
Transmission Went out at 45100 miles Breaks don’t work pedal gets stiff and will not engage breaks truck rolls can not drive due to breaks still doing this. Service Break system light will flash. Truck only has 55000 miles as of now Dealer replaced transmission with receipt to prove paid out of pocket. Breaks still not in working order do to dealer not being able to figure out the problem. Truck is not drivable Safety hazard Breaks not working and transmission slipping almost caused an accident while traveling at 55 mph truck loses speed tractor trailer almost slammed into my truck lucky tractor trailer was able to swerve over to other lane avoiding an accident Truck only has 55000 miles
NHTSA complaint #11647523 — an unverified report by a vehicle owner.
Arlington, VA
SERVICE BRAKES
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that the vehicle was pulling to the right and the sensor light was illuminated while purchasing the vehicle. The contact stated that the failures were temporary. The contact stated that while driving at undisclosed speeds and depressing the brake pedal, the vehicle pulled to the right and the rear end of the vehicle felt as though the rear was dragging. The contact stated that there was a metal dragging sound coming from underneath the vehicle. The contact pulled over and inspected the vehicle but found no visible failures. The contact stated that the TPMS warning light was illuminated. The contact stated that smoke was coming from the passenger’s side front wheel. The vehicle was taken to a certified mechanic who diagnosed that the brake caliper had seized, and the brake line had collapsed. The contact was informed that the caliper and three sensors on the wheels needed to be replaced. Additionally, there was also a leak in the oil line. The vehicle was not repaired. The dealer was contacted and confirmed that the repair was not covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.
NHTSA complaint #11645989 — an unverified report by a vehicle owner.
Georgetown, SC
SERVICE BRAKES
On many occasions, at low speeds approx 5 mph. The brake booster fails and braking is hard and ABS kicks in.
NHTSA complaint #11642924 — an unverified report by a vehicle owner.
at 48,853 milesSan Martin, CA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 50 MPH, the brake pedal was depressed and failed to respond. There was an abnormal sound coming from the brake pedal. There was no warning light illuminated. The vehicle was driven to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was previously repaired under NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic). The contact stated that the failure persisted. The local dealer was contacted and an appointment was pending. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,853.
NHTSA complaint #11636064 — an unverified report by a vehicle owner.
Oakdale, CA
SERVICE BRAKES
"Trailer Brake System Service" message continuously displays across the digital cluster menu while I drive.
NHTSA complaint #11634418 — an unverified report by a vehicle owner.
Sebastian, FL
SERVICE BRAKES
Brake assist issues occured while in the mountains. It was difficult to brake almost causing an accident. It appears to be a bad brake vacuum pump.
NHTSA complaint #11632156 — an unverified report by a vehicle owner.
Kingston, OK
SERVICE BRAKES
We were on vacation driving to Florida by the time we arrived 1500 miles later I had no brakes. This happened on a Friday. We called our mechanic in Oklahoma to explain it to him. He had us check a few things to see if it was a number of thing. He said it was the brakes vacuum pump. He had one in the shop for the same thing. You can't get in to a Chevrolet dealer to have it fixed in the time that we had. My husband did fix it but was extremely scared to drive in South Florida with limited to no brakes. My truck only had under 80 thousand miles on it. We live in a rural area so it's not like constant braking.
NHTSA complaint #11630393 — an unverified report by a vehicle owner.
Louisville, KYCrash
SERVICE BRAKES
We were heading on vacation to Florida on the evening of [XXX].While driving [XXX] towards Athens, Alabama we heard a squealing noise from our engine that lasted a minute then it stopped. We got off at the closest exit and realized that we had “No Brakes “. I prayed for our safety. Our truck ran through two stoplights that were red at the time. I downshifted the vehicle and stood on the brakes (hard pedal) and jumped over two concrete curbs before it finally came to a stop. We had it towed to Champion Chevrolet dealership in Athens Alabama. They diagnosed the problem as a brake vacuum pump that locked up and broke the belt too leaving us with no brakes at all. Champion Chevrolet worked us in and replaced the vacuum pump and belt.And got us back on the road for our vacation. We had to pay for a tow truck $100. An overnight stay at a hotel $150. I’m concerned about the tires, rims, alignment and suspension being damaged by jumping over the concrete curbs. I’m requesting a free inspection at a local Chevrolet dealership to thoroughly inspect and repair any damaged parts and a realignment. I also am out of pocket $250 for the tow and hotel room. I feel I’m being fair to ask for reimbursement and repairs. The dealership didn’t charge me for the repairs of the vacuum pump and drive belt as it was covered by a special recall (N182202780). Please direct me for escalation of reimbursement ,complimentary inspection and repair of my 2017 Silverado suspension or damages involved in this incident. Thanks [XXX] [XXX] [XXX] [XXX] cell phone number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11625759 — an unverified report by a vehicle owner.
Woodbine, GA
SERVICE BRAKES
excessive squealing noise coming from rear brakes from both sides of truck. I am original owner, and truck has less then 15,571 miles on it. Drove it to Chevrolet dealer in Kingsland Ga to evaluate. Before I arrived, about a 15-minute drive the Brake towing warning light came on. I was told by the dealership that both Brake Calipers had to be replaced as well as the brake pads that were damaged due to Brake Calipers locking up. The brake Rotors were fine and needed nothing. Repairs cost me around $1000 dollars. I think this is an unusual event due to the low milage, truck has always been garaged and dealership maintain. It's in brand new condition. Pulling a camper or trailer or even normal driving without towing could potentially cause an incident, fire or wreck. My truck is gasoline not diesel not included in the current safety bulletin. Truck was kept for 2 days for repairs.
NHTSA complaint #11624941 — an unverified report by a vehicle owner.