Owners have filed 14 complaints
about the 2017 Chevrolet Silverado 3500 with NHTSA between 2017 and 2024.
The largest single group is the engine & cooling.
Across this model's run it ranks 27 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Chevrolet Silverado 3500. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
67% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2017 compares with every other Chevrolet Silverado 3500
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2017 Chevrolet Silverado 3500
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Equipment & Accessories
214.3%
Fuel & Propulsion
214.3%
Transmission & Drivetrain
214.3%
Median failure at 33,600 miles
Engine & Cooling
214.3%
Median failure at 58,000 miles
Other & Unspecified
17.1%
Driver Assist & Collision Avoidance
17.1%
Tires
17.1%
Median failure at 24,469 miles
Lights
17.1%
Median failure at 2,000 miles
Body & Structure
17.1%
Electrical System
17.1%
Median failure at 22,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
233.3%
10,000 – 24,999 miles
233.3%
50,000 – 74,999 miles
233.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2017peak 3Nov 2024
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Warminster, PA
STRUCTURE
The complaint is against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due to missing bolts, faulty wiring harnesses, and overall poor construction. Despite my repeated attempts to seek resolution through the company’s Recall and Warranty departments, I have been met with dismissive treatment, unfounded accusations, and a refusal to address the issues at hand. This has not only caused financial loss and property damage but has also taken a toll on my emotional well-being and business operations. As a concerned customer, I am requesting your support to hold Reading Truck Body, LLC accountable for their actions in this complaint and fully remedy the recall. To do so, I request they replace the service body with one of equal quality, size, and finish as my original. Proper powder coating and meticulous craftsmanship are essential to restoring the value and integrity of my vehicle. I urge you to help rectify these issues promptly and help me ensure Reading Truck Body, LLC addresses the safety concerns outlined in my complaint. Supporting documentation attached
NHTSA complaint #11627643 — an unverified report by a vehicle owner.
at 58,000 milesRenton, WA
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
NHTSA complaint #11627254 — an unverified report by a vehicle owner.
at 58,000 milesRenton, WA
ENGINE
The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
NHTSA complaint #11627254 — an unverified report by a vehicle owner.
at 22,000 milesHoughton Lake, MI
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that the vehicle was unable to start. The contact replaced the battery and starter; however, the failure recurred. Upon inspection, the contact noticed that the fuse panel had melted. The vehicle was towed to the dealer where it was determined that the main wiring harness and the fuse panel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
NHTSA complaint #11487078 — an unverified report by a vehicle owner.
Winfield, AL
UNKNOWN OR OTHER
The touchscreen malfunctions intermittently. My vehicle currently has 36,687 miles and this problem has persisted for a while and is getting worse. It has been to the dealer several times and has been reprogrammed. The dealer now is telling me they don’t know what to do. The problem is the touchscreen develops a mind of its own and it starts calling people of the phone contact list or my personal favorite is the radio turns itself on at almost full volume. At other times it tries to contact Onstar when not needed or it mutes the phone call. It’s bad enough that I’m no longer able to use hands free calling in my vehicle. All of these actions either scare you as it is not expected or they require you to take you’re eyes off the road to shut off the radio, unmute the call, or to cancel the call. P.S. To me it does appear to be worse the warmer it is.
NHTSA complaint #11461150 — an unverified report by a vehicle owner.
Since the purchase of the truck the vehicle does emergency breaking at different times from what seems to be faults sensor input. #1 on freeway onramp specialty circular 2 lane, if on the inside lane the truck will alarm and drop the throttle out. This also happens some time at the 3/4 point of the on ramp when cars on the freeway are perpendicular in front of the vehicle. # 2 the same alarm and throttle dropout happen on the freeway randomly and on two lane roads when vehicle are approaching on a 2 line road. I don’t know if break lights are activated, but I have had people honk at me for the deceleration.
NHTSA complaint #11452916 — an unverified report by a vehicle owner.
Redmond, WA
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.
NHTSA complaint #11445331 — an unverified report by a vehicle owner.
Overland Park, KS
EQUIPMENT
The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, McCarthy Chevrolet (675 N Rawhide, Olathe, KS 66061) were made aware of the recall but informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11441938 — an unverified report by a vehicle owner.
Decherd, TN
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. RUSSELL BARNETT CHEVROLET GMC (LOCATED AT1981 COWAN HWY, WINCHESTER, TN 37398, (931) 967-4513) STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT FOLLOW-UP 22-JAN-2020 : MANUFACTURER AND DEALER HAVE BEEN CONTACTED AGAIN, (21-JAN-2020), AND NO REMEDY IS AVAILABLE AT THIS TIME. REPAIR PARTS ARE BEING SHIPPED TO NORTHERN COLD STATES/AREAS. STILL UNABLE TO USE THIS FEATURE EVEN THOUGH TEMPERATURES ARE LOW NOW IN THE SOUTH. NO GET-WELL DATE GIVEN OR KNOWN AT THIS TIME.
NHTSA complaint #11280133 — an unverified report by a vehicle owner.
BAY Village, OH
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND THEY DISCONNECTED THE CALL. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11221300 — an unverified report by a vehicle owner.
Lansdale, PA
FUEL/PROPULSION SYSTEM
RECALL WAS ANNOUNCED FEB 7, 2019 MY COMPLAINT IS WHY IS IT TAKING SO LONG TO OBTAIN PARTS AND GET THE VEHICLE REPIRED IT HAS BEEN THREE MONTHS
NHTSA complaint #11206524 — an unverified report by a vehicle owner.
at 24,469 milesBIG Bear City, CA
TIRES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500 EQUIPPED WITH GOODYEAR WRANGLER SR-A TIRES, SIZE: 275/55/R20. WHILE DRIVING 50 MPH ON A MOUNTAINOUS ROAD, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONTACT CHANGED THE TIRE WITH A SPARE AND INTENDED TO REPLACE THE REMAINING TIRES WITH ANOTHER BRAND. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 24,469.
NHTSA complaint #11151967 — an unverified report by a vehicle owner.
at 9,200 milesAlgonquin, IL
POWER TRAIN
THE RETURN LINE FROM THE TRANSMISSION COOLER IS RUBBING ON THE BUMPER MOUNT BRACKET. MY VEHICLE HAS JUST OVER 9000 MILES ON IT AND THE COVER AROUND THE LINE IS ALREADY WORN THROUGH. THE WAY THE LINE IS MOUNTED OFFERS NO FLEXIBILITY TO PUSH IT AWAY FROM THE BUMPER BRACKET. THIS WILL EVENTUALLY LEAD TO A FAILURE OF THE RETURN LINE ON THE TRANSMISSION COOLER. I WAS INFORMED OF THIS ISSUE BY A POST ON A PUBLIC FORUM. THE PERSON THAT POSTED THIS ISSUE HAD A FAILURE OF THE RETURN LINE IN THE SAME SPOT DUE TO THE SAME ISSUE.
NHTSA complaint #11112861 — an unverified report by a vehicle owner.
at 2,000 milesEast Grand Forks, MN
EXTERIOR LIGHTING
THE MYLINK BACKUP CAMERA DOES NOT ALLOW DIMMING AT NIGHT WHEN BACKING THE VEHICLE CAUSING THE MYLINK BACKUP CAMERA SCREEN IN THE DASH TO GO FULL BRIGHTNESS, THUS BLINDING THE DRIVER FROM SEEING THE PASSENGER MIRROR. THIS IS A SAFETY HAZARD THAT CAN CAUSE AN ACCIDENT WHEN BACKING THE VEHICLE AT NIGHT.
NHTSA complaint #11021304 — an unverified report by a vehicle owner.