FaultScore report
Owners have filed 70 complaints about the 2009 Chevrolet Suburban 1500 with NHTSA between 2009 and 2019. The largest single group is the airbags. Across this model's run it ranks 15 of 21 worst.
FaultScore 24/100
Higher is worse. Measured against the other years of the Chevrolet Suburban 1500.
How this is worked out70
Complaints
0
Crashes reported
0
Fires reported
0
Injuries reported
80,000 mi
Median mileage at failure
Half of reported failures happened before this
9%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 61,500 miles
Median failure at 84,644 miles
Median failure at 90,000 miles
Median failure at 57,000 miles
Median failure at 15,699 miles
Median failure at 535,000 miles
Median failure at 75,000 miles
Median failure at 810,000 miles
Median failure at 75,000 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
In the owners' own words, exactly as filed with NHTSA.
AIR BAGS
TAKATA RECALL RECALL 16V381 IS QUITE OLD AND NEEDS TO BE FINALIZED. IT IS DIFFICULT TO TELL IF THIS IS A SERIOUS ISSUE OR NOT.
NHTSA complaint #11216976 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I RECENTLY EXPERIENCED THE CONDITIONS DESCRIBED BY THE GM RECALL 14515 IN MY 2009 CHEVROLET SUBURBAN 1500. IN THE PAST 6 WEEKS, THE CAR HAS FAILED TO START. THE FIRST INCIDENT REQUIRED NEARLY 10 MINUTES OF STARTING THE CAR BEFORE IT WOULD START. ONCE STARTED THE CAR WAS FINE. IT WAS A COLD START - FIRST THING IN THE MORNING. ABOUT A MONTH LATER IT FAILED TO START GAIN, AFTER BEING PARKED FOR APPROXIMATELY 2 HOURS. AGAIN, AFTER ABOUT 10 MINUTES, THE TRUCK STARTED AND DROVE FINE AFTERWARDS. TODAY - ABOUT 2 WEEKS AFTER THE 2ND INCIDENT, THE TRUCK STALLED WHILE MY WIFE WAS AT A STOP LIGHT. IT TOOK 6-7 ATTEMPTS TO START BEFORE THE TRUCK AGAIN FIRED UP AND WAS ABLE TO BE DRIVEN. THIS CONDITION IS EXACTLY WHAT IS DESCRIBED IN GM RECALL 14515. HOWEVER, GM IS SAYING THAT MY VEHICLE (VIN: [XXX]) IS NOT COVERED IN THE RECALL. I THINK THAT AN ERROR AND DISAGREE WITH HOW NHTSA AND GM DETERMINED WHICH CARS ARE AFFECTED.... I AM APPALLED THAT GM IS ABLE TO GET AWAY WITH THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11202992 — an unverified report by a vehicle owner.
AIR BAGS
THE DASHBOARD CRACKED IN TWO PLACES AT AROUND 50,000 MILES. THERE IS A CRACK BETWEEN THE PASSENGER SIDE AIRBAG COVER AND THE FRONT EDGE OF THE DASHBOARD AND ONE OVER THE INSTRUMENT PANEL TO THE FRONT EDGE OF THE DASHBOARD. I WAS TOLD INITIALLY THAT THIS IS SIMPLY A COSMETIC ISSUE, BUT SUBSEQUENT REPORTS SUGGEST THAT THESE CRACKS MAY CAUSE THE DASHBOARD TO SPLINTER WITH AIRBAG DEPLOYMENT, CAUSING PREVENTABLE HARM TO PASSENGERS.
NHTSA complaint #11202758 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE DASHBOARD CRACKED IN TWO PLACES AT AROUND 50,000 MILES. THERE IS A CRACK BETWEEN THE PASSENGER SIDE AIRBAG COVER AND THE FRONT EDGE OF THE DASHBOARD AND ONE OVER THE INSTRUMENT PANEL TO THE FRONT EDGE OF THE DASHBOARD. I WAS TOLD INITIALLY THAT THIS IS SIMPLY A COSMETIC ISSUE, BUT SUBSEQUENT REPORTS SUGGEST THAT THESE CRACKS MAY CAUSE THE DASHBOARD TO SPLINTER WITH AIRBAG DEPLOYMENT, CAUSING PREVENTABLE HARM TO PASSENGERS.
NHTSA complaint #11202758 — an unverified report by a vehicle owner.
AIR BAGS
"TAKATA RECALL" YOUR WEBSITE STATES THAT IF THE RECALL IS NOT FIXED IN A TIMELY MANNER TO CONTACT YOU OR FILE A COMPLAINT. IT HAS ALMOST BEEN 3 YEARS SINCE I WAS NOTIFIED OF THIS RECALL AND NOTHING HAS HAPPENED AND I HAVE NO IDEA OF WHEN THE FIX IS COMING. I HAVE TWO VEHICLES UNDER THIS RECALL, I AM HOPING YOU MAY BE ABLE TO SHED MORE LIGHT ON THIS SITUATION AS GM DOES NOT CARE ABOUT THE COMPLAINTS FROM ITS CUSTOMERS. I HAVE CONTACTED THEM IN THE PAST AND HAVE NOT RECEIVED A ANSWER.
NHTSA complaint #11186634 — an unverified report by a vehicle owner.
AIR BAGS
DASHBOARD IS CRACKED IN SEVERAL PLACES FROM DRIVER SIDE TO PASSENGER SIDE. IT HAS CRACKED ALL AROUND THE PASSENGER SIDE AIRBAG. IN THE EVENT OF AN ACCIDENT I'M VERY CONCERNED THE DASH WILL INTERFERE WITH THE AIRBAG DEPLOYMENT. I AM ALSO CONCERNED IT WILL BECOME LIKE PIECES OF FLYING SHRAPNEL. THE DASH IS DEFECTIVE AND SHOULD HAVE A RECALL.
NHTSA complaint #11173343 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DASHBOARD IS CRACKED IN SEVERAL PLACES FROM DRIVER SIDE TO PASSENGER SIDE. IT HAS CRACKED ALL AROUND THE PASSENGER SIDE AIRBAG. IN THE EVENT OF AN ACCIDENT I'M VERY CONCERNED THE DASH WILL INTERFERE WITH THE AIRBAG DEPLOYMENT. I AM ALSO CONCERNED IT WILL BECOME LIKE PIECES OF FLYING SHRAPNEL. THE DASH IS DEFECTIVE AND SHOULD HAVE A RECALL.
NHTSA complaint #11173343 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ON THREE (3) SEPARATE OCCASIONS IN THE PAST YEAR, THE VEHICLE ENTERS WHAT APPEARS TO BE AN "ELECTRICAL SYSTEM RESET" OF SORTS. THIS HAS OCCURRED ON LONG DISTANCE TRIPS DURING OPERATION AT HIGHWAY SPEEDS. THE ENTIRE ELECTRICAL SYSTEM WILL SUDDENLY POWER OFF AND ON REPEATEDLY, THE ELECTRIC DOOR LOCKS WILL UNLOCK AND RELOCK, THE ENGINE WILL LOSE POWER (QUITE SCARY AT HIGHWAY SPEEDS) AND THE VEHICLE MUST BE REMOVED FROM THE ROAD, POWERED DOWN, LET SIT IDLE FOR 5-10 MINUTES AND THEN CAN BE RESTARTED TO A NORMAL OPERATING CONDITION. IT IS ALMOST AS IF THE COMPUTER SYSTEM IS RESETTING ITSELF WHILE THE VEHICLE IS IN OPERATION AND MOVING. THIS HAS HAPPENED THREE (3) TIMES IN THE PAST YEAR - ALL ON LONG TRIPS - MARCH, JULY, AND NOVEMBER. THE MOST RECENT, INSTANCE OCCURRED ABOUT THREE HOURS INTO A RETURN TRIP HOME AND RECURRED AGAIN ABOUT 1-1/2 HOURS LATER (10 MINUTES FROM HOME) DURING THE SAME TRIP. BY RESTARTING/RESETTING THE VEHICLE, I WAS ABLE TO GET HOME. I TOOK TO ADVANCED AUTO AND THE DIAGNOSTIC CAME UP NEGATIVE - NO CODES, BATTERY AND STARTUP ALL GOOD. I HAVE A LARGE FAMILY AND USE THIS VEHICLE TO TRANSPORT THEM AROUND TOWN AND FOR VACATIONS AND SUCH. THIS IS QUITE A DANGEROUS SITUATION WHEN IT OCCURS AND I AM AFRAID IT MAY LEAVE US STRANDED AT SOME POINT IN TIME, OR WORSE.
NHTSA complaint #11163558 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL - I OBJECT TO GM FILING A PETITION FOR INCONSEQUENTIALITY. GM'S OWN WEBSITE STATES"THE PROPELLANT IN SOME TYPES OF TAKATA AIRBAG INFLATORS CAN DEGRADE OVER TIME, ESPECIALLY AFTER LONG TERM EXPOSURE IN HOT AND HUMID REGIONS. IF THE PROPELLANT DEGRADES TO A CERTAIN LEVEL, THE INFLATORS MAY RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES." AS THE VEHICLE HAS BEEN LOCATED IN SOUTHEAST FLORIDA SINCE I PURCHASED IT NEW, IT HAS BEEN SUBJECT TO BOTH HEAT AND HUMIDITY NEARLY CONTINUALLY SINCE ORIGINAL PURCHASE. GM AND TAKATA SHOULD NOT BE ABLE TO AVOID THE RESPONSIBILITY TO RESTORE MY VEHICLE TO A SAFE CONDITION.
NHTSA complaint #11152645 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DASHBOARD CRACKING IN MULTIPLE PLACES. BY PASSENGER AIR BAG AND DRIVERS SIDE ABOVE INSTRUMENT CLUSTER
NHTSA complaint #11152119 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE DRIVER SIDE TEMPERATURE CONTROL IS VERY DISTRACTING WHILE DRIVING. THE SETTING STAYS AT MAXIMUM HEAT / HOT AND DOES NOT CHANGE WITH THE AC RUNNING. THE DRIVER IS ALWAYS EXTREMELY UNCOMFORTABLE AND DISTRACTED BY TRYING EVERYTHING TO OVER AND OVER. KEEPING THE UPPER VENTS CLOSED STILL HOT AIR COMES THROUGH. YOU MUST KEEP THE SYSTEM COMPLETELY OFF THE FLOOR VENT, THE DRIVER SIDE IS EXTREMELY HOT AND CAUSES DISTRACTION. IS THIS A NEW OR UNKNOWN REPORT FOR THIS VEHICLE? WHAT HAS FAILED TO CREATE THIS PROBLEM? IS THIS A SAFETY PROBLEM, ONLY WHILE DRIVER IS IN THE VEHICLE AND DRIVING FOR MORE THAN 15 MINUTES AND EVEN WORSE DURING SUMMER SEASON.
NHTSA complaint #11131837 — an unverified report by a vehicle owner.
AIR BAGS
MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. THE RECALL STATUS HAS BEEN SHOWING AS REMEDY NOT YET AVAILABLE SINCE MAY 27,2016. WE HAVE CALLED DEALERSHIPS NUMEROUS TIMES ONLY TO BE TOLD THAT THE REMEDY IS STILL NOT AVAILABLE JUST LIKE THE WEBSITE STATES EVEN THOUGH IT HAS BEEN WELL OVER 2 YEARS. MEANWHILE THEY RECOMMEND THAT NOBODY SITS IN THE FRONT PASSENGER SEAT UNTIL THE ISSUE IS CORRECTED. WE HAVE A SUBURBAN BECAUSE WE NEED THE SPACE TO FIT ALL OF OUR FAMILY, WHICH INCLUDES USING THE FRONT PASSENGER SEAT, AND 2 YEARS WITHOUT BEING ABLE TO USE OUR CAR TO IT'S FULL CAPACITY IS UNHEARD OF.
NHTSA complaint #11123213 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL IT'S BEEN OVER 2 YEARS NOW SINCE I FIRST RECEIVED THE RECALL NOTICE ON MY AIRBAGS. I CONTACTED A LOCAL CHEVROLET DEALER TODAY AND WAS TOLD THEY ARE STILL WAITING ON PARTS. NOW MY CONCERN IS WHEN WILL THIS RECALL BE FULFILLED? WHEN SOMETHING TRAGIC HAPPENS TO ME OR SOMEONE IN MY FAMILY? WILL THE RECALL NEVER BE FULFILLED AND MY VEHICLE EVENTUALLY "DIES" BEFORE THE RECALL CAN BE ADDRESSED? THIS VEHICLE COSTS A LOT OF MONEY AND TIME IS STEADILY GOING BY FOR A BIG COMPANY LIKE THIS NOT BE ABLE TO GET PARTS.
NHTSA complaint #11118819 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL: I HAVE BEEN IN CONTACT WITH GM ABOUT THE RECALL SINCE 10/20/16 AND NOTHING HAS BEEN DONE ABOUT REPLACING THE INFLATORS UNTIL NOW. GM KEEPS TELLING ME THEY ARE TRYING TO SELECT A VENDOR TO DO THE WORK BUT HAVE NOT YET AND THAT THEY CONSIDER THE AIRBAGS SAFE FOR DRIVING. WHEN IS THIS GOING TO BE RESOLVED?
NHTSA complaint #11101464 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL IN ADDITION THE DASH HAS SPLIT LEADING RIGHT UP TO THE INFLATOR COVER. VEHICLE WAS STATIONARY WHEN SPLIT APPEARED. GOT IN THE CAR (PARKED IN GARAGE) ONE MORNING AND SPLIT WAS NOTICED LEADING RIGHT UP TO THE INFLATOR OVER.
NHTSA complaint #11096488 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
TAKATA RECALL IN ADDITION THE DASH HAS SPLIT LEADING RIGHT UP TO THE INFLATOR COVER. VEHICLE WAS STATIONARY WHEN SPLIT APPEARED. GOT IN THE CAR (PARKED IN GARAGE) ONE MORNING AND SPLIT WAS NOTICED LEADING RIGHT UP TO THE INFLATOR OVER.
NHTSA complaint #11096488 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DASH CRACKED NEAR AIRBAG - SAFETY PROBLEM
NHTSA complaint #11072124 — an unverified report by a vehicle owner.
STRUCTURE:BODY
DASHBOARD IS CRACKED AND CONTINUES CRACKING. THIS CONTINUES TO HAPPEN OVER TIME. NOT ONLY IS IT UNSIGHTLY BUT IF THERE WERE A CRASH AND AIR BAGS DEPLOYED THE PIECES OF DASHBOARD WOULD BECOME SHRAPNEL.
NHTSA complaint #11063945 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. AIRBAG WAS RECALLED MAY 27, 2016. ITS NOW 2018. WHY ISN'T A REMEDY AVAILABLE?
NHTSA complaint #11062518 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. ON 10/19/17 WE RECEIVED A MAILED LEGAL NOTICE FROM TK HOLDINGS INC AND ITS AFFILIATES WHO HAVE FILED CHAPTER 11 BANKRUPTCY CASES IN THE US. THE NOTICE TOLD US TO TAKE OUR DEFECTIVE VEHICLE TO TO OUR NEAREST DEALER IMMEDIATELY FOR A FREE AIR BAG REPAIR. IT ALSO SAID VISIT WWW.AIRBAGRECALL.COM FOR MORE INFO ABOUT OBTAINING FREE REPLACEMENT AIRBAGS. HOWEVER OUR VEHICLE DEALER SAYS THERE IS NO SUCH REMEDY FOR THESE DEFECTIVE AIRBAGS.TODAY I CHECKED THE RECALL STATUS AT WWW.AIRBAGRECALL.COM AND IT SAYS " RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE" IT SAID GM WAS SUPPOSE TO COMPLETE ITS INVESTIGATION BY AUGUST 2017. MY COMPLAINT IS THAT THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL IN A TIMELY MATTER. THE RECALL DATE WAS MAY 16, 2016.
NHTSA complaint #11040704 — an unverified report by a vehicle owner.
AIR BAGS
SERVICE AIRBAGS LIGHT ON
NHTSA complaint #11039153 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRIENDLY CHEVROLET (2754 N STEMMONS FWY, DALLAS, TX 75207, (214) 920-1900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11025451 — an unverified report by a vehicle owner.
ENGINE
THIS ENGINE USES 1 QUART OF OIL IN 750 MILES. THIS IS EXCESSIVE!
NHTSA complaint #11025202 — an unverified report by a vehicle owner.
POWER TRAIN
DASH BOARD HAS DEVELOPED MAJOR CRACKS, PARKED IN DRIVE WAY MOTOR MOUNT BROKE, DISCOVERED AT INSPECTION ENGINE HAD TO BE REBUILT DIE TO EXCESSIVE OIL CONSUMPTION (COVERED UNDER WARRANTY) WHEELS CORODED FROM INSIDE, PITTED HEAD, TIRES LEAK AIR AS A RESULT PURCHASED AS A GM CERTIFIED VEHICLE, 32K MILES. HAD TO TAKE BACK NEXT DAY DUE TO WARPED FRONT BRAKE ROTORS...ANT CHEVY, SELLERSVILLE PA.
NHTSA complaint #11004961 — an unverified report by a vehicle owner.
WHEELS
DASH BOARD HAS DEVELOPED MAJOR CRACKS, PARKED IN DRIVE WAY MOTOR MOUNT BROKE, DISCOVERED AT INSPECTION ENGINE HAD TO BE REBUILT DIE TO EXCESSIVE OIL CONSUMPTION (COVERED UNDER WARRANTY) WHEELS CORODED FROM INSIDE, PITTED HEAD, TIRES LEAK AIR AS A RESULT PURCHASED AS A GM CERTIFIED VEHICLE, 32K MILES. HAD TO TAKE BACK NEXT DAY DUE TO WARPED FRONT BRAKE ROTORS...ANT CHEVY, SELLERSVILLE PA.
NHTSA complaint #11004961 — an unverified report by a vehicle owner.