2017 Chevrolet Trax problems

FUEL/PROPULSION SYSTEM

Turbocharger on my 2017 Chevy Trax failed at approximately 80,000 miles. Took it in for repair and they reported that upon examination a 299 code appeared and the turbocharger needed to be replaced. Check engines light also came on.

NHTSA complaint #11751924 — an unverified report by a vehicle owner.

POWER TRAIN

I work from home, so I drive my car maybe once a week and only on flat highways. One day, I heard a loud booming crack and then suddenly the vehicle was making a grinding noise and pulling strangely. I drove directly to a mechanic and had them looked at the vehicle since it was highly concerning to me. They said that the rear differential had split suddenly and that it was actually extremely dangerous that I had been driving still. They said if it had fully cracked it might have ended in my death! Again, this car is very underworked and not driving over so crazy terrain or anything to cause damage. The mechanic also mentioned that they've seen this problem in this vehicle make a lot, stating, "it's very common". I had to drop 3 grand to fix this. Given the danger and that it's a common problem I'm surprised this isn't already a recall.

NHTSA complaint #11749154 — an unverified report by a vehicle owner.

ENGINE

Vehicle engine light came on XXX and was driven immediately to Auto Zone to check the code. The code showed P0299. The vehicle was then taken 2 miles home and parked. It was towed to Lake Chevrolet in [XXX] on XXX to prevent any engine damage from occurring due to the failed turbo. Upon Lake's inspection they claim the manifold and valve cover gasket must be replaced. We agreed to that, and asked about an oil change as everything we read said that was mandatory with work like this. Was told the technician didn't suggest it but they would do it at our request for an additional charge. After they confirmed the turbo was bad and well as the items above we agreed to the repairs and they said the vehicle would be ready the next day. We called again at the end of the next day and they said the repairs were made and they were going to drive the vehicle to make sure all was well. The next call we received was the service advisor stating we need a new engine as after they drove it white smoke was coming from the exhaust and they now found a cracked piston. The vehicle was not blowing out white smoke when they received, it also passed emissions on 4/14/26. We also asked for all technician notes, diagnostics, etc. which they will not provide us unless we come in and get the non running vehicle and pay the 983.00 invoice. We would have to have the vehicle towed from their lot as it can't be driven since their repairs. We contacted GM and spoke with "Tamar" multiple times with no resolution. Service manager claims GM will pay 1,500.00 towards a 9,000.00 new engine. This engine damage is consequential damage of the turbo failure which the dealership is denying. GM and Lake Chevrolet are refusing to honor special coverage XXX for the resulting catastrophic damage. Dealership also refusing to provide documentation requested in attached letter. We seem to be expected to take their word for all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11743806 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

The contact owns a 2017 Chevrolet Trax. The contact stated that after the vehicle sat for a while on several occasions and was then driven, there was smoke coming from the engine compartment. While driving on those occasions, there was an abnormal ticking sound coming from the engine compartment. The vehicle was taken to a dealer, and DTC: P0171 was retrieved. The vehicle was repaired, but the failure reoccurred approximately six months later. The vehicle was towed to the same dealer where DTC: P0300, US669T, 41121, and P0301 were retrieved. The ignition coil and spark plugs were replaced, and the vehicle was repaired. The contact stated that four months later, after the vehicle sat for a while, while driving at an undisclosed speed, there was smoke coming from the engine. The vehicle was then taken to a dealer where it was determined that there was an oil leak coming from the turbocharger return line and a fractured tube inside the engine. The oil connector and line were replaced. The vehicle was repaired, but the failure reoccurred two days later. The manufacturer was not notified of the failure. The failure mileage was approximately 80,641.

NHTSA complaint #11733024 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My check engine light keeps staying on I go and have it scanned and they tell me it's sensors so each time I change my sensors the check engine light comes back on again, not sure how many sensor is that I have to keep changing in order for my check engine light to go off and I'm not sure if there's a problem with the diagnose of the engine light so I wanted to know if other people are having the same problem as me I can't keep paying to change all these sensors and each time I have it scan it shows up some more so I'm thinking it must be misdiagnosing something that's why I'm checking if there was any other complaints or recalls on this thank you very much

NHTSA complaint #11723915 — an unverified report by a vehicle owner.

STEERING

When driving, speedometer/RPM dial both go to 0. The “Service Stabilitrak” message comes on followed by the “Service Power Steering, Drive With Care” message. The check engine light will also sometimes appear. The transmission is also affected (jerking when changing gears, inability to accelerate properly, revving). Power steering goes in and out. Car doesn’t feel safe to drive while it’s happening. No triggers or commonalities known. Car goes back to normal when left off and turned back on. Code U0073 "Control Module Communication Bus 'A' Off” appeared with at home OBD2 scanner.

NHTSA complaint #11715731 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

When driving, speedometer/RPM dial both go to 0. The “Service Stabilitrak” message comes on followed by the “Service Power Steering, Drive With Care” message. The check engine light will also sometimes appear. The transmission is also affected (jerking when changing gears, inability to accelerate properly, revving). Power steering goes in and out. Car doesn’t feel safe to drive while it’s happening. No triggers or commonalities known. Car goes back to normal when left off and turned back on. Code U0073 "Control Module Communication Bus 'A' Off” appeared with at home OBD2 scanner.

NHTSA complaint #11715731 — an unverified report by a vehicle owner.

POWER TRAIN

To Whom It May Concern, I am writing to formally request reimbursement or goodwill assistance for the repair of the turbocharger on my Chevrolet Trax, which failed unexpectedly and caused my vehicle to stall in the middle of the freeway, creating a serious safety hazard. I had previously reported concerns related to the turbo, and after the failure occurred, I learned that General Motors issued a Special Coverage Adjustment for turbocharger malfunction on certain Chevrolet Trax vehicles. Unfortunately, I never received any notification or letter informing me of this coverage. Had I been made aware, I would have taken appropriate action prior to the failure. Because this vehicle was my only means of transportation, I had no choice but to immediately repair it at my own expense. I later contacted GM Customer Assistance to inquire about reimbursement and was informed that my request was denied solely due to the vehicle exceeding 120,000 miles, despite the fact that: This is a known defect The failure resulted in a dangerous loss of power while driving I was never notified of the special coverage I was also advised that the notification was sent by a government department, yet no department could be identified, and despite multiple requests, I have not received a call back from a manager. Given the seriousness of the safety risk, the lack of notice, and the documented nature of this defect, I am respectfully requesting that GM reconsider my case for reimbursement or goodwill assistance for the turbocharger repair. I have attached copies of my repair invoice, proof of payment, and vehicle documentation for your review. I would appreciate escalation of this matter to a Senior Advisor or District Manager for further consideration. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] [XXX] [XXX] 2017, Chevy Trax [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11711127 — an unverified report by a vehicle owner.

ENGINE

To Whom It May Concern, I am writing to formally request reimbursement or goodwill assistance for the repair of the turbocharger on my Chevrolet Trax, which failed unexpectedly and caused my vehicle to stall in the middle of the freeway, creating a serious safety hazard. I had previously reported concerns related to the turbo, and after the failure occurred, I learned that General Motors issued a Special Coverage Adjustment for turbocharger malfunction on certain Chevrolet Trax vehicles. Unfortunately, I never received any notification or letter informing me of this coverage. Had I been made aware, I would have taken appropriate action prior to the failure. Because this vehicle was my only means of transportation, I had no choice but to immediately repair it at my own expense. I later contacted GM Customer Assistance to inquire about reimbursement and was informed that my request was denied solely due to the vehicle exceeding 120,000 miles, despite the fact that: This is a known defect The failure resulted in a dangerous loss of power while driving I was never notified of the special coverage I was also advised that the notification was sent by a government department, yet no department could be identified, and despite multiple requests, I have not received a call back from a manager. Given the seriousness of the safety risk, the lack of notice, and the documented nature of this defect, I am respectfully requesting that GM reconsider my case for reimbursement or goodwill assistance for the turbocharger repair. I have attached copies of my repair invoice, proof of payment, and vehicle documentation for your review. I would appreciate escalation of this matter to a Senior Advisor or District Manager for further consideration. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] [XXX] [XXX] 2017, Chevy Trax [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11711127 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unknown repair was performed. Additionally, the contact stated that the windshield wipers failed to remain upwards on snowy days. The vehicle was taken to the dealer, where the contact was advised that it was a design failure. Additionally, upon taking the vehicle to several independent mechanics for service, the contact was informed that the brake sensors needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

NHTSA complaint #11702716 — an unverified report by a vehicle owner.

SERVICE BRAKES

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unknown repair was performed. Additionally, the contact stated that the windshield wipers failed to remain upwards on snowy days. The vehicle was taken to the dealer, where the contact was advised that it was a design failure. Additionally, upon taking the vehicle to several independent mechanics for service, the contact was informed that the brake sensors needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

NHTSA complaint #11702716 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unknown repair was performed. Additionally, the contact stated that the windshield wipers failed to remain upwards on snowy days. The vehicle was taken to the dealer, where the contact was advised that it was a design failure. Additionally, upon taking the vehicle to several independent mechanics for service, the contact was informed that the brake sensors needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

NHTSA complaint #11702716 — an unverified report by a vehicle owner.

ENGINE

The catalytic converter is failing and there is an oil leak somewhere within the engine system that is producing a burning smell from the heating vents.

NHTSA complaint #11700357 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On my two thousand seventeen, chevrolet tracks is not listed under the recalls.But what the recall has listed, those are the exact problems wrong with my car.What can I do about it

NHTSA complaint #11686392 — an unverified report by a vehicle owner.

ENGINE

On my two thousand seventeen, chevrolet tracks is not listed under the recalls.But what the recall has listed, those are the exact problems wrong with my car.What can I do about it

NHTSA complaint #11686392 — an unverified report by a vehicle owner.

ENGINE

1) Component - Evaporative Emissions Purge Valve 2) Car temporarily stalling on freeway in traffic 3) Independent Service Center, yes 4) Others, yes, Independent Service Center. 5) No warning lamps appeared until after many incidents

NHTSA complaint #11684167 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Had to have the turbobooster on a 2017 chevy trax ls replaced under 120,000 miles $3722 was the cost of repair

NHTSA complaint #11676159 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Had to have the turbobooster on a 2017 chevy trax ls replaced under 120,000 miles $3722 was the cost of repair

NHTSA complaint #11676159 — an unverified report by a vehicle owner.

ENGINE

Had to have the turbobooster on a 2017 chevy trax ls replaced under 120,000 miles $3722 was the cost of repair

NHTSA complaint #11676159 — an unverified report by a vehicle owner.

ENGINE

Engine failed after turbo recall replacement- was told I would now need to replace the engine at $10,000. It will no longer run. Drove onto the lot could not drive it away after replacement of turbo which was replaced under recall.

NHTSA complaint #11674894 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the turbocharger needed to be replaced. The vehicle was repaired under an unknown recall; however, the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed again that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,981.

NHTSA complaint #11649600 — an unverified report by a vehicle owner.

STEERING

It’s either my ball joints or the suspension or the arms. But they have a recall of the same exact issues I’m having but my car isnt part of the recalled list. But I am having the same issues and I’m at 109k miles. And i wasn’t in an accident. It actually started happening after I had my car in the shop to replace my turbo. Since ive gotten it back it sounds and drives horribly and from what I’m hearing its my ball joints or suspension or arms to that.

NHTSA complaint #11644417 — an unverified report by a vehicle owner.

SUSPENSION

It’s either my ball joints or the suspension or the arms. But they have a recall of the same exact issues I’m having but my car isnt part of the recalled list. But I am having the same issues and I’m at 109k miles. And i wasn’t in an accident. It actually started happening after I had my car in the shop to replace my turbo. Since ive gotten it back it sounds and drives horribly and from what I’m hearing its my ball joints or suspension or arms to that.

NHTSA complaint #11644417 — an unverified report by a vehicle owner.

ENGINE

Loss of heat due to radiator leak. I found A192219310 out on the NHTSA site for Chevy TRAX used as Maven vehicles, but nothing about radiator issues on my GM account in the warranty section. .My car is a 2017 with 49251 miles. Light driving. The dealer was not aware of any issues with radiators. If I had known of the issues I would have had a pressure test sooner.

NHTSA complaint #11641483 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

For the air conditioning I've had the blower I've had to replace the pigtail and resistor but now it's going into limp mode and saying service stabilitrak and I was on a paved road doing 20 mph at a stop light. I don't know what the hell this is going to cost me

NHTSA complaint #11641406 — an unverified report by a vehicle owner.