2015 Chrysler Town AND Country seat problems

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2015 Chrysler Town and Country. The contact stated that while sitting in the vehicle with the vehicle turned off, the front driver's side seat headrest exploded without warning or impact. There was no injury sustained; however, the contact had a headache afterwards. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,000.

NHTSA complaint #11751159 — an unverified report by a vehicle owner.

SEATS

I was sitting in my parked vehicle in my driveway with vehicle turned off, talking on my cellphone and just adjusted the headrest and the headrest popped out like a bang, since I was leaned over I missed gettting hit. My extended warranty was up in July of this year, and was never told from my Chrysler dealership I get maintenance from was told there was a faulty headrest design.

NHTSA complaint #11693116 — an unverified report by a vehicle owner.

SEATS

Passenger side active head rest deployed suddenly while driving down the road on a hot day (90 degrees with heat factor 100+) Called dealer and they stated extended coverage for this expired June 13. This happened on July 28. They want to order parts, approx 170 USD and charge 108 USD labor. This is a common problem because of manufacturing with inferior plastic parts and it is violent when it pops apart unexpectedly.

NHTSA complaint #11677197 — an unverified report by a vehicle owner.

SEATS

The Head Restraint (AHR) on the driver's seat opened, without warning, striking the back of my head with considerable force. I was startled and momentarily dazed, as a result. The vehicle was parked at the time, so no impact or collision was involved. The Head restraint has not been repaired and is available for inspection. I have seen many reports of the same problem with numerous other vehicles. The manufacturers should be responsible for the repairs. Thank you!

NHTSA complaint #11661611 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint #11659900 — an unverified report by a vehicle owner.

SEATS

The passenger side active head restraints (AHRs) deployed unexpectedly while the van was unoccupied inside our garage. Upon investigation the metal latch bar was still in it's undeployed location (latched into the head rest) but there were visible plastic parts missing on the other portion of the headrest. It appears that the plastic clamps had broken at some point and caused the AHR to deploy - luckily nobody was in that seat at the time. The AHR was unable to be reset so a replacement headrest has been ordered for installation.

NHTSA complaint #11653458 — an unverified report by a vehicle owner.

SEATS

*The drivers side headrest popped open while I was driving and yes it is available for inspection. Prior to this (several months), the passenger side headrest did the same thing while a passenger was in the seat. *When the headrest deployed/opened, it hit me in the back of the head. *No. *No. No, there were no warnings.

NHTSA complaint #11639725 — an unverified report by a vehicle owner.

SEATS

Passenger front head rest exploded/ejected while pulling into driveway.

NHTSA complaint #11635138 — an unverified report by a vehicle owner.

SEATS

Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.

NHTSA complaint #11616990 — an unverified report by a vehicle owner.

SEATS

2015 Chrysler Town and Country. Black "Leather". Right Front Passenger Headrest. I was loading something into the Right Sliding door when my elbow bumped the headrest. It was slight enough that I thought nothing of it, but when my passenger got into the R/F seat, the headrest was thrust forward. We attempted to "reset" it but it would not latch in the back position. Upon assessment, we found the plastic "latches" broken. This is a design or quality problem with safety implications and Chrysler needs to replace this headrest in affected vehicles. There are several reports in the 2014-2015 model years with this issue. It should be a safety RECALL. Some complaints are that the parts are on backorder. This cannot be allowed. Chrysler should be held accountable.

NHTSA complaint #11614236 — an unverified report by a vehicle owner.

SEATS

Driving on a highway with my teenager sitting in the front passernger seat when all of a sudden we heard a loud pop and the headrest hit the back of my teenagers head. It was like an explosion. Fortunalty my teenager was looking down and said it didn't hurt them. Yes it is available for inspection. Someone could get a concussion given the force that headrest popped so forcefully. I have not taken it to a Chrysler dealer since it sounds like they dont do anything for it. No warnings.

NHTSA complaint #11613976 — an unverified report by a vehicle owner.

SEATS

With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.

NHTSA complaint #11610594 — an unverified report by a vehicle owner.

SEATS

The driver's side headrest deployed while driving. My husband was driving on [XXX] at about 70-75 mph, when his headrest suddenly and unexpectedly burst open. This is a serious safety hazard. He said it felt like he got punched in the back of the head and was startled. Thankfully he didn't lose control of the vehicle and avoided an accident. It appears some plastic inside the headrest broke, causing it to deploy when it shouldn't have. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11606934 — an unverified report by a vehicle owner.

SEATS

I parked my car in the driveway, turned off the engine and exited the vehicle. Before I closed the driver's side door, the front right headrest went off like the vehicle was in an accident. The corresponding air bag did not deploy. I inspected the headrest noticing pieces of plastic had broken off and others were bent. I attempted to reset the headset following the recommended procedure. Because of the broken/bent pieces of plastic, the headrest cannot be reset.

NHTSA complaint #11603535 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2015 Chrysler Town And Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side headrest exploded. The contact stated that the headrest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

NHTSA complaint #11595697 — an unverified report by a vehicle owner.

SEATS

I had to take my car to the dealership about 2 years ago for my headrest popping out and the said there was a recall then. I want to know if there still is a recall because my passenger headrest has done the same thing. Also my blindspot warning is not working. Also my video system does not work.

NHTSA complaint #11595262 — an unverified report by a vehicle owner.

SEATS

I was driving down the highway and there was a loud bang and something hit me in the back of my head. It felt like something was thrown and me with significant force from behind. The headrest exploded for no apparent reason while we were traveling 65 miles per hr and threw me forward as I was driving. This could have caused serious harm to me personally or could have caused an accident and harm to other vehicles or my daughter that was riding in the passenger seat.

NHTSA complaint #11590011 — an unverified report by a vehicle owner.

SEATS

The passenger side headrest popped forward while parked in parking lot.

NHTSA complaint #11587745 — an unverified report by a vehicle owner.

SEATS

When moving the front seats, unexpectedly, the front headrest, engaged and moved forward violently. Unable to move it back to its original position.

NHTSA complaint #11579054 — an unverified report by a vehicle owner.

SEATS

The middle row seats headrest will not latch the headrest just drops down and it could fall off and hurt someone if we were to get into a crash. We can not use that seat with a headrest that is faulty.

NHTSA complaint #11566687 — an unverified report by a vehicle owner.

SEATS

Car was parked and I was standing outside the front passenger door. When I pulled the seat recline lever, the seat back shot forward quickly and the headrest exploded open. I cannot push it back into place OR take the headrest out. It is available for inspection, however I need to get it fixed for safety concerns asap. Anyone sitting in the passenger seat cannot keep their head in proper alignment, over their shoulders. Their head is forced forward. Not only uncomfortable, but mechanically unsafe. There was no warning lights or known malfunctions prior to the incident.

NHTSA complaint #11548143 — an unverified report by a vehicle owner.

SEATS

headrest opened driving down the road and broke the plastic clips, now i have a loose headrest

NHTSA complaint #11543055 — an unverified report by a vehicle owner.

SEATS

While the car was parked in the garage, person sat in the passenger seat and buckled, leaned back against the headrest and the headrest impact function triggered, pushing fully forward. Following Chrysler’s instructions on resetting it, I found the plastic locking mechanism was completely broken off.

NHTSA complaint #11539619 — an unverified report by a vehicle owner.

SEATS

Both headrests in the vehicle have malfunctioned and popped without the occurrence of an accident. The headrests are broken and cannot be reset in their proper functioning position. Therefore, it poses a safety hazard for occupants. The components have not been inspected by the manufacturer or anyone else other than the owner of the vehicle. There are no indicators denoted the issue.

NHTSA complaint #11514522 — an unverified report by a vehicle owner.

SEATS

Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.

NHTSA complaint #11503272 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

NHTSA complaint #11495791 — an unverified report by a vehicle owner.

SEATS

The passenger front seat active headrest deployed while car was parked for no reason.

NHTSA complaint #11490434 — an unverified report by a vehicle owner.

SEATS

Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod

NHTSA complaint #11483834 — an unverified report by a vehicle owner.

SEATS

The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.

NHTSA complaint #11483678 — an unverified report by a vehicle owner.

SEATS

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

NHTSA complaint #11482928 — an unverified report by a vehicle owner.