FaultScore

Mercury Milan Hybrid vs Chevrolet Suburban 2500

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure Mercury Milan Hybrid Chevrolet Suburban 2500
Complaints on file 80 200
Model years covered 2010–2010 1994–2011
Worst model year 2001
Best model year 2000
Crashes reported 0 10
Fires reported 3 2
Injuries reported 0 2
Deaths reported 0 0
Most complained-about part Steering Brakes
Share of complaints involving harm 3.8% 7%

Mercury Milan Hybrid by year

10
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Steering 16 20.0%
Electrical System 9 11.3%
Airbags 9 11.3%
Transmission & Drivetrain 8 10.0%
Brakes 8 10.0%
Fuel & Propulsion 8 10.0%
Engine & Cooling 6 7.5%
Lights 5 6.3%

Chevrolet Suburban 2500 by year

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Brakes 52 26.0%
Engine & Cooling 39 19.5%
Fuel & Propulsion 22 11.0%
Airbags 13 6.5%
Body & Structure 12 6.0%
Tires 9 4.5%
Other & Unspecified 6 3.0%