42 of the
905 complaints about the 2013 Dodge Durango are about the
airbag system — 5% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
88,720 miles.
The passenger headrest airbag deployed by itself without reason. No rear end collision. The headrest deployed and hit my 16 yr old daughter in the back of the head. Giving her a headache. No the vehicle has not been looked at yet, it is going to go to the dealer tomorrow. No messages prior to the failure. Now there is a red airbag malfunction icon. A person in a seat with a red dot (airbag) in front of the seat.
NHTSA complaint #11733465 — an unverified report by a vehicle owner.
Palmer, AKCrash
AIR BAGS
My vehicle was hit on passenger side at approximately 35 miles an hour and the airbags did not deploy. Vehicle is totaled from the wreck and I sustained injuries which need medical attention.
NHTSA complaint #11728590 — an unverified report by a vehicle owner.
Wyandotte, MI1 injured
AIR BAGS
What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest randomly deployed well car was in park. All I did was sit in my seat. How was your safety or the safety of others put at risk? My safety was put at risk because now I have a sore neck and migraine from something meant to keep me safe but instead jeopardized my safety. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be calling as soon as they open. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Calling as soon as they open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings at all.
NHTSA complaint #11688807 — an unverified report by a vehicle owner.
Williamsburg, VA
AIR BAGS
Passenger headrest airbag deployed while car was stationary in garage. My daughter was hit sharply by deployed airbag. Has not yet been inspected, but is available for inspection. No warning this would happen.
NHTSA complaint #11632276 — an unverified report by a vehicle owner.
Ocala, FL
AIR BAGS
The drivers headrest deployed without any impact, while sitting idly.
NHTSA complaint #11625433 — an unverified report by a vehicle owner.
Waverly, OH
AIR BAGS
Passenger side front headrest airbag deployed without incident. There were no warning lights, messages or symptoms prior to deployment. The vehicle was inspected and certified upon purchase. This could have caused injury to myself or my children. My biggest concern is the same incident happening without warning to the driver’s side while I’m driving and causing an accident which results in injury or worse, death of myself or children. This is a problem.
NHTSA complaint #11554952 — an unverified report by a vehicle owner.
Stuart, FL
AIR BAGS
Front Driver’s side headrest separated while parked. Dealer confirmed. They reported it deployed. No warning lights before or after incident.
NHTSA complaint #11539202 — an unverified report by a vehicle owner.
Marquez, TX
AIR BAGS
Vehicle was parked and engine off. The driver’s side head restraint deployed suddenly and almost hit me in the face. When I looked inside, the plastic hooks that hold a metal pin in place had broken off.
NHTSA complaint #11532169 — an unverified report by a vehicle owner.
Trinity, NC
AIR BAGS
The headrest deployed while parked.
NHTSA complaint #11528688 — an unverified report by a vehicle owner.
Glen Burnie, MDCrash
AIR BAGS
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
NHTSA complaint #11495772 — an unverified report by a vehicle owner.
Norcross, GA
AIR BAGS
Air bag light came on and car constantly loses power even though the battery installed is new direct from dealership. Recurring situation happens at least twice a week.
NHTSA complaint #11492391 — an unverified report by a vehicle owner.
Ozark, AR
AIR BAGS
The vehicle was running, in "park", sitting in the driveway. My 17-year-old son was in the passenger seat. The headrest airbag deployed without ANY provocation of any kind. No movement in the vehicle, and it was not in motion, there was certainly no collision. The EXACT same thing happened on the driver's side 3 years ago, while I was sitting in the driver's seat, in the driveway, with the vehicle running and also in "park". The force of the deployment from either of these incidents was not enough to warrant an injury or a headache, but does elevate a safety concern until it is repaired. There were no warning lamps that came on prior to deployment, it was a complete surprise on both occasions.
NHTSA complaint #11484497 — an unverified report by a vehicle owner.
Knightstown, IN
AIR BAGS
While driving with my wife sitting in passenger seat, the headrest safety deployed for no reason. This occurred under normal driving conditions. There was no impact or collision which would have caused the deployment.
NHTSA complaint #11477205 — an unverified report by a vehicle owner.
Lantana, TX
AIR BAGS
The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.
NHTSA complaint #11468968 — an unverified report by a vehicle owner.
Aiken, SC
AIR BAGS
Driving the on-ramp as I was speeding up to file into traffic my headrest exploded hitting me on the back of my head/neck area. It was a pretty violent incident and I almost caused a accident due to my orientation being stunned. As I made it home I found little black plastic pieces that came from the head rest. It appears the plastic retainers become fragile over time and loose their structural integrity, then become a serious hazard should they fail during driving. During this event no warning has been given, sound or visual, and the vehicle is drivable. However, as there is currently a potential for a head/neck injury to the front passenger if it should reoccur, no passenger is being transported in the front until this is corrected.
NHTSA complaint #11463033 — an unverified report by a vehicle owner.
SLC, UT
AIR BAGS
1.The air bag light come on & off randomly. The air bag has never been deployed. 2. The transmission misfires, I don't know if it has to do with the fuel pump relay. I've replaced almost the entire transmission and still does the same thing.
NHTSA complaint #11440849 — an unverified report by a vehicle owner.
Chandler, AZ
AIR BAGS
In July 2021, driver's headrest restraint system deployed while driver was parked and vehicle was off. Driver entered the vehicle at the end of a workday while it was parked under a carport, sat down and closed door, then the headrest popped open unexpectedly. It has not been repaired yet, but scheduling service with the dealer in late July 2021. Headrest cannot be put back into place as it appears inside plastic pieces broke when deployed. No injuries.
NHTSA complaint #11425906 — an unverified report by a vehicle owner.
Fort Worth, TX1 injured
AIR BAGS
Driving on Freeway and my son was sitting in the passenger seat when the headrest exploded for NO reason. It was extremely loud and I nearly swerved off the road. There was no warning signs or lights that ever came on for warning. After researching this apparently is a known issue and I want replaced NOT out of my pocket. I have monitored my son now for whiplash injury due to this incident.
NHTSA complaint #11423562 — an unverified report by a vehicle owner.
at 105,000 milesOxford, CTCrash1 injured
AIR BAGS
MY WIFE WAS INVOLVED IN A VERY SERIOUS ROLLOVER ACCIDENT THIS PAST WEEK (11/18) IN OUR 2013 DODGE DURANGO SUV. SHE WAS HIT IN THE REAR QUADRANT AND FLIPPED SEVERAL TIMES COMING TO A REST ON THE ROOF. WE HAVE 3 CHILDREN (WHO WERE LUCKILY NOT IN THE CAR AT THE TIME) WHO WOULD HAVE BEEN SEVERELY INJURED IF NOT KILLED IN THIS ACCIDENT AS NONE OF THE AIR BAGS DEPLOYED. THIS HAPPENED ON MERRITT PARKWAY IN CT*DT
NHTSA complaint #11375841 — an unverified report by a vehicle owner.
at 96,000 milesEvans, GA
AIR BAGS
MY WIFE WAS SITTING IN THE PASSENGER SEAT AND GOT HIT IN THE BACK OF HEAD BY THE HEADREST. I WAS DRIVING APPROXIMATELY 45MPH ON A CITY STREET WHEN IT DEPLOYED VIOLENTLY FOR NO REASON WHATSOEVER. WE HAVE NEVER BEEN IN AN ACCIDENT WITH THIS VEHICLE SO THERE'S NO REASON THIS SHOULD HAVE HAPPENED. IT GAVE HER A PRETTY GOOD HEADACHE TOO.
NHTSA complaint #11365054 — an unverified report by a vehicle owner.
at 89,745 milesSAN Antonio, TX
AIR BAGS
MY HUSBAND WAS DRIVING AND THE HEADREST POPPED OPEN AS IF HE HAD AN ACCIDENT. HE WAS DRIVING ON A HIGHWAY IN THE MIDDLE OF A CITY, STAYED IN ONE LANE. THERE WAS NO ACCIDENT OR SUDDEN STOP OR ANYTHING SIMULATING AN IMPACT. THE HEADREST HIT MY DAUGHTER IN THE HEAD CAUSING A HEADACHE.
NHTSA complaint #11363998 — an unverified report by a vehicle owner.
at 80,000 milesSAN Antonio, TX
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211) WAS CONTACTED ON SEVERAL OCCASIONS AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11360484 — an unverified report by a vehicle owner.
at 83,000 milesOdenton, MD
AIR BAGS
ON AUGUST 1, 2020, THE FRONT PASSENGER SEAT ACTIVE HEAD RESTRAINT SPONTANEOUSLY DEPLOYED AND HIT THE PASSENGER (14 Y/O FEMALE) IN THE BACK OF THE HEAD. THE VEHICLE WAS IN DRIVE BUT WAS STATIONARY AT THE TIME (IN A DRIVE-THROUGH LINE).
NHTSA complaint #11342772 — an unverified report by a vehicle owner.
at 104,325 milesGainesville, GA
AIR BAGS
I WAS PARK IN MY DRIVEWAY IN PARK GETTING READY TO GO. WHEN ALL OF A SUDDEN MY PASSENGER SIDE HEADREST BURST OPEN. LUCKILY NO ONE WAS ON THE SEAT AT THE TIME. BUT I BELIEVE WITH THE FORCE IT CAM OUT IT COULD HAD GIVING SOME ONE A CONCUSSION. I WOULD HAVE HATE UT IF ONE OF MY KIDS WAS THERE WHEN IT BURST OPEN.
NHTSA complaint #11342605 — an unverified report by a vehicle owner.
at 88,720 milesGreenwood, SC
AIR BAGS
HEAD REST POPPED OPEN.
NHTSA complaint #11330043 — an unverified report by a vehicle owner.
at 131,280 milesWashington, GA
AIR BAGS
HEADREST AIRBAG DEPLOYED WHILE DRIVING BUT WAS NOT DUE TO AN IMPACT.
NHTSA complaint #11291115 — an unverified report by a vehicle owner.
at 150,901 milesBowie, MDCrash3 injured
AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE SEEMED TO SUDDENLY LOSE POWER AND THE REAR OF THE VEHICLE BEGAN TO SKID ON THE ROAD. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE VEHICLE STRUCK AND WENT OVER A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. AFTER THE CRASH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE DRIVER INJURED HER HEAD, ONE PASSENGER INJURED THEIR HEAD AND NOSE, AND THE OTHER REAR PASSENGER INJURED HER NECK. MEDICAL ATTENTION WAS RECEIVED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 150,901. *DT
NHTSA complaint #11279552 — an unverified report by a vehicle owner.
at 104,749 milesHemet, CA
AIR BAGS
VEHICLE WAS STATIONARY IN MY DRIVEWAY, I WAS SITTING IN THE DRIVER SEAT. VEHICLE WAS RUNNING, BUT IN "PARK", DRIVER'S DOOR OPEN. MY HUSBAND REACHED IN FROM OUTSIDE TO HUG ME GOODBYE, AND THE DRIVER'S SIDE HEADREST POPPED OPEN. POWERFUL ENOUGH TO MOVE MY HEAD FORWARD, BUT NOT POWERFUL ENOUGH TO CAUSE PAIN OR INJURY. WE TRIED TO PUT IT BACK TOGETHER (NOT REALIZING THAT THERE WAS AN AIRBAG IN THERE), AND WERE UNSUCCESSFUL. I DROVE APPROXIMATELY 4 MILES TO WORK AFTERWARDS, ADJUSTING THE SEAT A BIT SO AS NOT TO IMPEDE MY POSTURE.
NHTSA complaint #11253702 — an unverified report by a vehicle owner.
at 135,715 milesHope Hull, AL
AIR BAGS
AS WE WERE GETTING IN THE TRUCK THE DRIVER SIDE AIRBAG ON THE HEAD REST EXPLODED. THANK GOD I WASN'T IN THE SEAT JUST YET WHEN IT WENT OFF.
NHTSA complaint #11228489 — an unverified report by a vehicle owner.
at 108,000 milesTwentynine Palms, CA
AIR BAGS
DRIVERS SIDE HEADREST AIR BAG DEPLOYED WHEN THE CAR WAS OFF AND PARKED IN MY DRIVEWAY OVERNIGHT .
NHTSA complaint #11222813 — an unverified report by a vehicle owner.