72 of the 1,030 complaints about the 2014 Dodge Durango are about the airbag system — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 66,500 miles.
72
Complaints
7
Crashes
0
Fires
14
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
NHTSA complaint #11744624 — an unverified report by a vehicle owner.
AIR BAGS
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
AIR BAGS
While stopped at a stop sign, the passenger headrest airbag deployed.
NHTSA complaint #11689075 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.
NHTSA complaint #11674356 — an unverified report by a vehicle owner.
AIR BAGS
Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head
NHTSA complaint #11634222 — an unverified report by a vehicle owner.
AIR BAGS
Sitting at the light and driver side active head restraint deployed into my head.
NHTSA complaint #11619698 — an unverified report by a vehicle owner.
AIR BAGS
Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.
NHTSA complaint #11599856 — an unverified report by a vehicle owner.
AIR BAGS
The passenger head restraint deployed while driving on a smooth road at about 30 mph. No crash or unusual road conditions.
NHTSA complaint #11587474 — an unverified report by a vehicle owner.
AIR BAGS
Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.
NHTSA complaint #11546116 — an unverified report by a vehicle owner.
AIR BAGS
Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos
NHTSA complaint #11541947 — an unverified report by a vehicle owner.
AIR BAGS
Headrest deployed under normal driving conditions
NHTSA complaint #11535229 — an unverified report by a vehicle owner.
AIR BAGS
Driver side headrest deployment
NHTSA complaint #11524206 — an unverified report by a vehicle owner.
AIR BAGS
DRIVERSIDE FRONT HEADREST JUST POPPED FOR NO REASON. LOADING KIDS IN SUV AND IT JUST POPPED, MARCH 8TH 2023 NO REASON OR EXPLINATION I CONTACTED CRYSLER CORP THEY TOLD ME THERE IS NOTHING THEY CAN DO TO HELP ME AND THAT ITS NOT COVERED THEY CAN GIVE A PRICE ON A NEW HEADREST
NHTSA complaint #11511053 — an unverified report by a vehicle owner.
AIR BAGS
The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.
NHTSA complaint #11509764 — an unverified report by a vehicle owner.
AIR BAGS
Service airbag system, service antilock brakes, service transmission, service shifter suddenly appear. Ater pulling over and turning it off the car went dead. Just spent $1500 for a new computer and two days later I have service airbag system. I have videos of the chaos. If this car is in an accident the airbags will not go off and passengers will be unprotected. The electrical issues in this car are beyond comprehension. Chrysler needs to take responsibility before it causes a catastrophic injury. The behavior of this vehicle is unacceptable and unsafe.
NHTSA complaint #11481647 — an unverified report by a vehicle owner.
AIR BAGS
The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.
NHTSA complaint #11457945 — an unverified report by a vehicle owner.
AIR BAGS
In October 2014, a recall was called for some 2014 Dodge Durangos and Jeep Grand Cherokees because a electrical issue where the air bag light intermittently comes on and turns off repeatedly. My vehicle was not included but it is having the same issue which almost seems like a short in wiring. This is an issue that widely discussed in the Durango chat as other people are told as well that their 2014 is not included but they have the same issue.
NHTSA complaint #11443553 — an unverified report by a vehicle owner.
AIR BAGS
Front passenger’s headrest airbag deployed while parked. Nothing hit us, my daughter was in the seat.
NHTSA complaint #11438195 — an unverified report by a vehicle owner.
AIR BAGS
The active head restraint system deployed on passenger side while sitting at a traffic light with no warning or impact to another vehicle. I was the passenger when the headrest blew out causing my head to jerk forward and straining my neck. I have an appointment scheduled at the Dodge dealership in Thousand Oaks, CA on 11/5/2021 at 9:30am. No warning lamps or systems whatsoever.
NHTSA complaint #11438209 — an unverified report by a vehicle owner.
AIR BAGS
The headrest deployed and has a broken pin and I am unable to put it back in place.
NHTSA complaint #11437749 — an unverified report by a vehicle owner.
AIR BAGS
While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.
NHTSA complaint #11433314 — an unverified report by a vehicle owner.
AIR BAGS
Passenger headrest deployed randomly and unexpectedly without warning during normal forward vehicle operation striking the passenger in the head. Vehicle was not in traffic or in contact with any other vehicle or object. Vehicle has no accident history or air bag deployment history. No warning lights and no warning prior to deployment. Owner is on summer holiday in Colorado. Owner contacted local Colorado dealer and was advised the headrest is not a repairable item and as such will require replacement. Dealer estimated repairs to be approximately $1,100. Part will need to be ordered and dealer could not estimate ETA for the part.
NHTSA complaint #11421579 — an unverified report by a vehicle owner.
AIR BAGS
SYSTEM STATES SERVICE AIR BAG SYSTEM AND AIR BAG LIGHT IS LIGHT UP ON DASH. IS ON FROM START UP TO RUNNING AND TRUN ENGINE OFF.
NHTSA complaint #11416805 — an unverified report by a vehicle owner.
AIR BAGS
WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.
NHTSA complaint #11415212 — an unverified report by a vehicle owner.
AIR BAGS
WHILE SITTING IN THE CAR WITH MY FAMILY AT WALMART WAITING FOR FROCK PICK UP THE PASSENGER SEAT HEADREST AIR BAG BURST OPEN. WE WERE NOT IN ACCIDENT OR HAD WE WENT OVER ANY LARGE SPEED BUMPS. ACTUALLY THE CAR WAS IN PARK.
NHTSA complaint #11406566 — an unverified report by a vehicle owner.
AIR BAGS
DRIVERS SIDE SEATBELT WILL NOT RETRACT
NHTSA complaint #11404040 — an unverified report by a vehicle owner.
AIR BAGS
DRIVER SIDE HEADREST ASSEMBLY EXPLODED.
NHTSA complaint #11396214 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED ON AND OFF. THE CONTACT CALLED DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA SERVICE CENTER (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT IN THE OCR MODULE. THE CONTACT WAS INFORMED THAT THE OCR MODULE NEEDED TO BE REPLACED HOWEVER, THE REPLACEMENT PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
NHTSA complaint #11373455 — an unverified report by a vehicle owner.
AIR BAGS
I WAS DRIVING DOWN THE STREET AND 1 VEHICLE IN FRONT OF ME ABOUT 3 TO 4 CAR LENGTHS. THE WOMAN WAS GOING SAME SPEED, I LOOKED TO MY RIGHT TO ASSURE A DOG WAS NOT GOING TO RUN INTO THE STRRET, 2 SECONDS, AN LOOKED BACK AT ROAD AND PERSON IN FRONT HAD STOPPED, WITH NO TURN SIGNAL ON AND NO ONCOMING TRAFFIC. I FIRMLY APPLIED BRAKES AND TRIED TO VEER AROUND THE CAR BUT THERE WAS NOT SUFFICIENT SPACE AND HIT THE BACK OF CAR SO HARD IT TOSSED AROUND ITEMS IN THE CAR BREAKING FRONT WINDSHIELD, KNOCKING OFF MY GLASSES. THE FORCE WAS SO HARD IT THRUST MY BODY HARD ONTO STEERING WHEEL AND LEG INTO DASH. THE AIRBAGS DID NOT DEPLOY FOR DRIVER OR PASSENGER. THE SEAT BELT DID NOT HOLD MY BODY TO THE SEAT. I HAVE A VERY SERIOUS CONTUSION ON LEFT LEG WHERE PUTTING WEIGHT ON THE LEG IS TERRIBLE PAIN. I HAVE A FRACTURED STURNUM(CHESTBONE) MAKING BREATHING, WALKING, GETTING UP OR DOWN, REACHING FOR SOMETHING EXTREMELY DIFFICULT AND EXTREMELY PAINFUL. YOUR SITE BY VIN NUMBER STATES THERE WAS A RECALL ON AIRBAGS, I NEVER RECEIVED ANY NOTICE OF A RECALL ON AIRBAGS OR SEATBELT. I PHONED LOCAL DEALERSHIP FOR HISTORY AND THEY REPORTED THERE HAS NEVER BEEN A RECALL ON THIS MAKE AND MODEL. I TALKED WITH INSURACE AGENT AND AN ATTORNEY AND THEY HAD NO INFORMATION OF RECALLS ON THIS VEHICLE. NOW I DONT KNOW WHAT TO BELIEVE, BUT I DO KNOW SOMETHING IS WRONG AS EITHER THE AIRBAG OR SEAT BELT SHOULD HAVE PREVENTED ME FROM BEING THRUST FORWARD SO HARD TO FRACTURE MY STERNUM AND CAUSE SERIOUS INJURY TO LEFT KNEE. I WOULD LIKE AN INVESTIGATION AS TO WHY THE AIRBAG AND SEATBELT DID NOT WORK PROPERLY. I DONT BELIEVE THIS VEHICLE IS SAFE. PLEASE CONDUCT THE INVESTIGATION.
NHTSA complaint #11363370 — an unverified report by a vehicle owner.
AIR BAGS
PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING. NO CRASH INVOLVED. DEPLOYED DURING HIGHWAY DRIVING APPROX 45-50 MPH.
NHTSA complaint #11360303 — an unverified report by a vehicle owner.