Owners have filed 1,030 complaints
about the 2014 Dodge Durango with NHTSA between 2014 and 2026.
The largest single group is the lights.
Across this model's run it ranks 8 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 75
Against the median year of the Dodge Durango. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 41
24% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
2548.1%
Head Restraint
1325.0%
Tail Lights
611.5%
Speedometer/Odometer
35.8%
Blind Spot Detection
23.8%
Warning
11.9%
Warnings
11.9%
Cushion
11.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
233.3%
1,000 – 9,999 miles
436.1%
10,000 – 24,999 miles
405.7%
25,000 – 49,999 miles
13419.0%
50,000 – 74,999 miles
23533.2%
75,000 – 99,999 miles
11616.4%
100,000 – 149,999 miles
9914.0%
150,000+ miles
172.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2014peak 29Aug 2026
NHTSA investigations into the 2014 Dodge Durango
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE19011Opened 16 Sep 2019Closed 3 May 2021SEAT BELTS
Seat Belt Retraction
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains...
PE19014Opened 9 Sep 2019Closed 25 Feb 2026SEATS
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments in...
PE16014Opened 16 Dec 2016Closed 25 Jan 2024POWER TRAIN:AUTOMATIC TRANSMISSION
Vehicle Rollaway
Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multiple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject ve...
PE15030Opened 20 Aug 2015Closed 5 Feb 2016POWER TRAIN:AUTOMATIC TRANSMISSION
Powered vehicle rollaway
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monosta...
RQ15004Opened 24 Jul 2015Closed 5 Jan 2016ELECTRICAL SYSTEM:SOFTWARE
Software security vulnerability
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015...
RQ15003Opened 1 May 2015Closed 6 Jul 2016ELECTRICAL SYSTEM
Post 14V-391 Headliner Fires
In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 model year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and...
EA14001Opened 10 Jan 2014Closed 12 Aug 2014ELECTRICAL SYSTEM
Headliner Fires
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are moun...
Recalls on the 2014 Dodge Durango
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V332000
ELECTRICAL SYSTEM:WIRING
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
17V741000
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
17V572000
SERVICE BRAKES
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
Risk: If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
17V435000
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
15V461000
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
14V643000
SEAT BELTS
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
Risk: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
14V636000
ELECTRONIC STABILITY CONTROL (ESC)
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
Risk: If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
14V634000
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
Risk: If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2018269635,880 units in Canada
Engine
On certain vehicles, an electronic fault may create a situation where the cruise control cannot be deactivated. If this occurs and the driver does not apply the brakes or shift the transmission to neutral, the vehicle could maintain speed or accelerate without warning, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the Powertrain Control Module (PCM) software and perform an update as necessary. Note: In the interim, owners are advised not to use the cruise control until the vehicle is repaired.
Recall 2017574687 units in Canada
Electrical
On certain vehicles equipped with 3.6L engines and 160 amp output alternators, the alternator may fail suddenly. This could result in the engine stalling, causing a loss of motive power which could increase the risk of a crash as well as disable various vehicle safety systems, and could also cause a fire. Both issues could increase the risk of injury and/or damage to property. Correction: Dealers will replace the alternator. Note: This is an expansion of recall 2014-446.
Recall 201745039,817 units in Canada
Brakes
On certain vehicles, a brake booster shield may have been incorrectly installed as part of recall P14/2014-112. An incorrectly installed shield could be less effective in diverting water away from the brake booster, creating the possibility of corrosion allowing water to get inside. In a cold climate, water inside the brake booster could freeze limiting the braking ability of the vehicle, resulting in longer braking distances, increasing the risk of crash causing injury and/or damage to property. Correction: Dealers will inspect the installation of the brake booster shield and perform repairs as necessary.
Recall 201734129,625 units in Canada
Electrical
On certain vehicles equipped with electro-hydraulic power steering (“EHPS”), the alternator may fail suddenly. This could result in the engine stalling, causing a loss of motive power which could increase the risk of a crash as well as disable various vehicle safety systems, and could also cause a fire. Both issues could increase the risk of injury and/or damage to property. Correction: Dealers will inspect the part number on the alternator, and will replace the alternator as necessary. Note: Only specific engine and alternator combinations are affected by this campaign.
Recall 20144578,106 units in Canada
Seats And Restraints
Certain vehicles may develop an internal fault within the Occupant Restraint Control module, which would cause the airbag warning lamp to illuminate. This would potentially disable the frontal airbags, seatbelt pretensioners, and side airbags, which could increase the risk of injury to vehicle occupants in a crash where airbag deployment is warranted. Correction: Dealers will replace the Occupant Restraint Control module.
Recall 20144488,871 units in Canada
Electrical
On certain vehicles, a fault in the steering column control module may disable the electronic stability control (ESC), illuminating the ESC warning lamp. Loss of ESC function, during certain driving situations where ESC intervention is warranted, could increase the risk of a crash, which could result in injury and/or damage to property. Correction: Dealers will reprogram the steering column control module with updated software.
Recall 201444616,080 units in Canada
Electrical
On certain vehicles equipped with 3.6L engines and 160 amp output alternators, the alternator may fail suddenly. This could result in the engine stalling, causing a loss of motive power which could increase the risk of a crash as well as disable various vehicle safety systems, and could also cause a fire. Both issues could increase the risk of injury and/or damage to property. Correction: Dealers will replace the alternator.
Recall 201427545,681 units in Canada
Electrical
On certain vehicles equipped with illuminated sun visor vanity mirrors, service repairs requiring removal of the sun visors and/or headliner may cause an electrical short circuit, which could increase the risk of a fire causing injury and/or damage to property. Correction: Dealers will inspect wiring for damage and repair as necessary, re-route wiring and install a sun visor spacer.
Reports where the owner recorded a crash, a fire, an injury or a death.
Solomon, KS5 injured
UNKNOWN OR OTHER
Family of 5 traveled back from out of state. Pushed and drove straight through the last 3 hours. When got home and got out of vehicle everyone immediately started feeling ill. 2 kids passed out and we called 911. Fire department detected a carbon monoxide leak in the vehicle. All 5 family members were poisoned and taken by Ambulance to the nearest hospital. ER doctors told us we were lucky to be alive. There were no warning lamps or messages. The 2 of the kids were tired and had headaches but we didn't think much about it. We've been told it's a few different things and are getting the run around from our dealership that we purchased the vehicle from. They've also told us they don't have any way to test it but demanded we go pick it up after they replaced a manifold bolt. My husband got about halfway home and the censor that we'd bought for our vehicle started going off, so back to the shop it went and now they're saying there is a clamp that needs replaced as well. We just want it to be made right. We also don't want this happening to anyone else. I don't think people even know this is a possibility. Is there anything you can do to help?
NHTSA complaint #11757624 — an unverified report by a vehicle owner.
Long Beach, CACrash
ELECTRICAL SYSTEM
I was coming out of a drive thru car wash and driving towards an intersection with Rail road tracks on the road getting ready to turn left going 15 to 20 mph. As I turned my vehicle began skidding causing me to loose control and hitting 2 vehicles head on . I believe if my traction control (stability control) system or abs were functioning correctly this could have been avoided.
NHTSA complaint #11721883 — an unverified report by a vehicle owner.
Long Beach, CACrash
SERVICE BRAKES
I was coming out of a drive thru car wash and driving towards an intersection with Rail road tracks on the road getting ready to turn left going 15 to 20 mph. As I turned my vehicle began skidding causing me to loose control and hitting 2 vehicles head on . I believe if my traction control (stability control) system or abs were functioning correctly this could have been avoided.
NHTSA complaint #11721883 — an unverified report by a vehicle owner.
Sacramento, CA1 injured
SEATS
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
Sacramento, CA1 injured
AIR BAGS
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
at 168,122 milesMarshall, MN1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.
NHTSA complaint #11687000 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Solomon, KS5 injured
UNKNOWN OR OTHER
Family of 5 traveled back from out of state. Pushed and drove straight through the last 3 hours. When got home and got out of vehicle everyone immediately started feeling ill. 2 kids passed out and we called 911. Fire department detected a carbon monoxide leak in the vehicle. All 5 family members were poisoned and taken by Ambulance to the nearest hospital. ER doctors told us we were lucky to be alive. There were no warning lamps or messages. The 2 of the kids were tired and had headaches but we didn't think much about it. We've been told it's a few different things and are getting the run around from our dealership that we purchased the vehicle from. They've also told us they don't have any way to test it but demanded we go pick it up after they replaced a manifold bolt. My husband got about halfway home and the censor that we'd bought for our vehicle started going off, so back to the shop it went and now they're saying there is a clamp that needs replaced as well. We just want it to be made right. We also don't want this happening to anyone else. I don't think people even know this is a possibility. Is there anything you can do to help?
NHTSA complaint #11757624 — an unverified report by a vehicle owner.
at 99,300 milesAuburn, IN
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 40 MPH, the front passenger’s side head restraint unexpectedly deployed and struck the front seat passenger in the back of the head. There was no crash or impact at the time of the failure. There was no warning light illuminated. The contact stated that the passenger had a prior surgery involving the neck and back of the head and believed that the impact might have aggravated that issue. No medical assistance was sought. The front seat passenger had pain and discomfort and had been resting since the issue. The vehicle was drivable and was not towed. The dealer was notified of the failure and was provided an estimate for the repair. The manufacturer was notified of the failure but declined to offer assistance for the repair. The vehicle was no longer under warranty. The failure mileage was approximately 99,300.
NHTSA complaint #11745566 — an unverified report by a vehicle owner.
Colby, KS
AIR BAGS
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
NHTSA complaint #11744624 — an unverified report by a vehicle owner.
Colby, KS
ELECTRICAL SYSTEM
Airbag service light has come on and upon reading appears to be a major issue among any 2014 dodge durango with the vin starting with 1C4RD…. But not on a recall. Appears to be a bad OCR. Unsure why other Chrysler made vehicles known with this issue were recalled but not the 2014 dodge durangos Very concerning that the airbags won’t deploy if in an accident
NHTSA complaint #11744624 — an unverified report by a vehicle owner.
Portland, OR
EXTERIOR LIGHTING
Water leaks into and pools in the tail lights causing the tail light to go out. Other drivers can't see the back of the car at night thus increasing risk of rear end collision. The problem was confirmed by the dealer and I was told that it is a very common problem on this model and that the manufacturer refuses to cover the $1600.00 repair cost. There were no warnings that the light had gone out, so this is very dangerous because it's possible that you drive around for many months without realizing that your tail light is not working.
NHTSA complaint #11743817 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2014 Dodge Durango. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. It was discovered that there was a mileage discrepancy per a Carfax report. The contact stated that due to the mileage discrepancy, the buying price was significantly lower. At the time of purchase per the title, the vehicle mileage was 37,783., However, the Carfax report stated that the mileage was 200,434 on 02/2024, and on 06/28/2024.
NHTSA complaint #11737364 — an unverified report by a vehicle owner.
Graham, NC
EXTERIOR LIGHTING
The rear racetrack light on the lift gate, right side leaks when it rains, car wash, snow and has shorted out part of the light strip.
NHTSA complaint #11731281 — an unverified report by a vehicle owner.
Long Beach, CACrash
ELECTRICAL SYSTEM
I was coming out of a drive thru car wash and driving towards an intersection with Rail road tracks on the road getting ready to turn left going 15 to 20 mph. As I turned my vehicle began skidding causing me to loose control and hitting 2 vehicles head on . I believe if my traction control (stability control) system or abs were functioning correctly this could have been avoided.
NHTSA complaint #11721883 — an unverified report by a vehicle owner.
Long Beach, CACrash
SERVICE BRAKES
I was coming out of a drive thru car wash and driving towards an intersection with Rail road tracks on the road getting ready to turn left going 15 to 20 mph. As I turned my vehicle began skidding causing me to loose control and hitting 2 vehicles head on . I believe if my traction control (stability control) system or abs were functioning correctly this could have been avoided.
NHTSA complaint #11721883 — an unverified report by a vehicle owner.
Sacramento, CA1 injured
SEATS
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
Sacramento, CA1 injured
AIR BAGS
On February 6, 2026, while driving my 2014 Dodge Durango at normal speed, the driver’s seat headrest suddenly and unexpectedly deployed/exploded, striking the back of my head. The force of the impact caused my head to snap forward, resulting in soft-tissue and muscle injuries to my neck and upper back. I sought medical evaluation following the incident and was diagnosed with soft-tissue injury/whiplash. Treatment has included diagnostic imaging, prescription medication, and follow-up care for ongoing symptoms. I was able to continue driving the vehicle directly to a Dodge dealership, where staff confirmed that the headrest had exploded. This is the second headrest failure on this vehicle caused by a defective plastic component; the passenger-side headrest failed previously in August 2023. The vehicle is unsafe to operate until the headrest is replaced. Due to the part being out of stock, the repair is expected to take more than two months. Prior to this incident, the only indication of a problem was a letter sent by Dodge in August 2020 stating that the warranty on this part was extended from 3 years to 10 years due to a known defect. Given the repeated failures and risk of injury, this condition represents a safety defect that should have been addressed through a recall.
NHTSA complaint #11721043 — an unverified report by a vehicle owner.
Worcester, MA
SEATS
1. Active Head Rest Inadvertent Deployment Driver's side 2. seat warmers and steering wheel warmer won't turn off unless vehicle is turned off and on again.
NHTSA complaint #11717614 — an unverified report by a vehicle owner.
Worcester, MA
STEERING
1. Active Head Rest Inadvertent Deployment Driver's side 2. seat warmers and steering wheel warmer won't turn off unless vehicle is turned off and on again.
NHTSA complaint #11717614 — an unverified report by a vehicle owner.
Heyworth, IL
SERVICE BRAKES
My 2014 Dodge Durango’s VIN is not listed as impacted by Safety Recall P14/NHTSA 14V-154. However, my vehicle is showing symptoms that match the problem described for that recall. I am requesting an investigation to determine if more VINs than originally impacted are affected by the problem described under the recall. System message code C0021-02 brake booster general failure has been displaying on my vehicle when the outside temperature is below freezing because water has seeped into the booster and is freezing which is compromising boost enough to cause the sensor to set the warning message. Given the risk of brake failure I have no choice but to arrange for the repair immediately. I will keep the replaced brake booster in case the investigation resulted in opening up the recall to more VINs. Please advise of any other measures I should take.
NHTSA complaint #11716853 — an unverified report by a vehicle owner.
Zurich, KS
SEATS
Active Head Rest Inadvertent Deployment
NHTSA complaint #11710096 — an unverified report by a vehicle owner.
Cincinnati, OH
SEAT BELTS
The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that NHTSA did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective
NHTSA complaint #11710099 — an unverified report by a vehicle owner.
Homestead, FL
FUEL/PROPULSION SYSTEM
Fuel pump and wiring issues
NHTSA complaint #11703080 — an unverified report by a vehicle owner.
Tabernacle, NJ
Chest Clip, Buckle, Harness
After the straps are tightened, the child can push the straps and they become loose. The straps do not stay tight and locked in like they're supposed to.
NHTSA complaint #11696212 — an unverified report by a vehicle owner.
at 126,000 milesAlexandria, KY
POWER TRAIN
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the transmission was slipping while shifting to second gear, and the vehicle lost motive power and failed to respond with the RPM elevated. The message to “Shift to Park and Restart” was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,000.
NHTSA complaint #11689906 — an unverified report by a vehicle owner.
Quakertown, PA
SEATS
While stopped at a stop sign, the passenger headrest airbag deployed.
NHTSA complaint #11689075 — an unverified report by a vehicle owner.
Quakertown, PA
AIR BAGS
While stopped at a stop sign, the passenger headrest airbag deployed.
NHTSA complaint #11689075 — an unverified report by a vehicle owner.
San Antonio, TX
SEATS
Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! Upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? My car was parked when this happened.
NHTSA complaint #11687006 — an unverified report by a vehicle owner.
at 168,122 milesMarshall, MN1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.
NHTSA complaint #11687000 — an unverified report by a vehicle owner.
at 104,000 milesZanesville, OH
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
NHTSA complaint #11674988 — an unverified report by a vehicle owner.
at 104,000 milesZanesville, OH
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
NHTSA complaint #11674988 — an unverified report by a vehicle owner.