56 of the
352 complaints about the 2015 Dodge Grand Caravan are about the
seats — 16% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
65,000 miles.
The front passenger side headrest in my 2015 Dodge Van deployed in April 2024. Head rest deployment is a known issue. The dealership told me the headrest was under an extended warranty due to the issue. The dealership placed the headrest on back order for 1.5 years. Now that the headrest is available at the dealership, the dealership is refusing to install it under the extended warranty. The dealership is stating that the warranty expired while the headrest was on back order and they are not obligated to honor the warranty.
NHTSA complaint #11751332 — an unverified report by a vehicle owner.
at 225,000 milesBrooksville, FL1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Grand Caravan. The contact stated that while his son was driving approximately 55 MPH, the front driver's side headrest deployed from the base and struck the contact's son. The failure occurred without being in an accident. There was no warning light illuminated, and the air bag did not deploy. The contact's son sustained severe pain in the neck. Medical attention was sought at an urgent care facility. The contact's son received two steroid shots due to the neck pain. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 225,000.
NHTSA complaint #11729885 — an unverified report by a vehicle owner.
Conroe, TX
SEATS
The part that failed on the 2015 Dodge Grand Caravan was the Active Head Restraint (AHR) on the passenger seat. It suddenly deployed while driving smoothly. The vehicle was going about 15 mph and there was no sudden impacts or movement that would have caused the AHR to deploy. It is available for inspection upon request. The safety of the passenger was put at risk by the potential impact of the headrest unexpectedly hitting their head that could cause physical harm. The deployment also caused a loud noise that acted as a distraction to the driver. The problem has not been reproduced as far as I know. I have seen others on multiple websites reporting the same failure of the AHR. The headrest has not been inspected as of the day of this incident report. There were no warnings or symptoms that would have led me to believe something was potentially wrong with the headrest.
NHTSA complaint #11681976 — an unverified report by a vehicle owner.
Talking Rock, GA
SEATS
The passenger headrest deployed when traveling down the road without being in a collision. The passenger has hit in the back on head with headrest going down the road. I took the vehicle to my closest dealership and they advise me to call stellantis customer care and report it. I has informed that the X87 warranty extension recently expired. I was told it would have to be an out of pocket expense even though it is a safety risk.
NHTSA complaint #11678868 — an unverified report by a vehicle owner.
Port Orange, FL
SEATS
The driver's headrest deployed without collision. The incident occurred at an auto service center and I noticed when the vehicle was returned to me. The mechanic inspected the headrest and stated a part in the headrest broke causing it to deploy. He advised to call the dealer for repair. The incident has been reported to the dealer and I am waiting for a return call. There were no warnings for seat malfunction or symptoms prior to deployment. Headrest is available for inspection. This defect puts the driver at risk for concussion, head and neck injuries that could affect the ability to control the vehicle.
NHTSA complaint #11633409 — an unverified report by a vehicle owner.
Geneva, NY1 injured
SEATS
The front passenger headrest deployed for no reason. We had just parked the van and my 13 year old daughter was behind the passenger seat when the headrest deployed and something hit her in the face. We were in no accident nor rear-ended.
NHTSA complaint #11560314 — an unverified report by a vehicle owner.
Gonzales, LA1 injured
SEATS
The active head restraint deployed on it's own. I was stopped at a light and the headrest slammed into the back of my head. I was alone in the vehicle, and nothing struck the seat or my vehicle. Upon inspection, the plastic clips that hold the metal bar in place have broken. It caused a headache and neck pain, as it jarred me unexpectedly. This affected my safety, and had I been moving at the time it could have caused an accident, putting others at risk as well. I called the dealer I purchased the vehicle from and was quoted over $600 for the part (replacement headrest) and labor, but have not taken it in for them to inspect it. There were no claims filed, so no inspections have occurred. There were no warnings, neither lights or messages, or any other problems with any part of the driver's seat. It just exploded.
NHTSA complaint #11532512 — an unverified report by a vehicle owner.
Olive Branch, MS
SEATS
Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.
NHTSA complaint #11517364 — an unverified report by a vehicle owner.
Copperas Cove, TX
SEATS
My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn’t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it’s so much to fix it out of pocket the safety feature is virtually useless because I can’t have it fixed.
NHTSA complaint #11453539 — an unverified report by a vehicle owner.
Des Moines, IA
SEATS
Passenger head rest safety mechanism deployed for unknown reason.
NHTSA complaint #11428649 — an unverified report by a vehicle owner.
at 95,000 milesSAN TAN Valley, AZ
SEATS
WAS EXITING SCHOOL PARKING LOT AND THE HEADREST LIKE EXPLODED!
NHTSA complaint #11416766 — an unverified report by a vehicle owner.
at 80,000 milesAustin, TX
SEATS
DRIVERS SIDE HEADREST POPPED OUT. SEPARATELY, VAN STARTED SHAKING AT 1500 RPMS. NEEDED $550 WORTH OF REPAIRS TO THE #3 FUEL INJECTOR
NHTSA complaint #11416486 — an unverified report by a vehicle owner.
at 110,000 milesPhoenix, AZ
SEATS
FRONT PASSENGER ACTIVE HEADREST SYSTEM DEPLOYED WITH NO EXPLANATION. THE VEHICLE WAS BEING DRIVEN NORMALLY IN A PARKING LOT AND THE HEADREST JUST WENT OFF.
NHTSA complaint #11413953 — an unverified report by a vehicle owner.
at 48,788 milesKoofbay, OR
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE HEADREST EXPLODED INADVERTENTLY WITHOUT WARNING AND WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THERE WAS NO INJURY SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,788.
NHTSA complaint #11407589 — an unverified report by a vehicle owner.
at 94,312 milesOviedo, FL
SEATS
I WAS SITTING IN MY PARKED CAR, ENGINE OFF, WAITING FOR SOMEONE. THE DRIVER'S SIDE HEADREST POPPED OPEN SUDDENLY. I CANNOT PUT IT BACK IN POSITION BECAUSE THE PLASTIC TABS INSIDE ARE BROKEN. I AM THANKFUL I WAS LEANING FORWARD READING A BOOK AND THAT I WAS NOT DRIVING AS THIS COULD HAVE BEEN PAINFUL AND/OR DANGEROUS.
NHTSA complaint #11400050 — an unverified report by a vehicle owner.
Lake Havasu City, AZ
SEATS
FRONT SEAT ACTIVE HEAD RESTRAINT DEPLOYED ON ITS OWN. VEHICLE WAS PARKED WITH NOBODY INSIDE WHEN IT HAPPENED. I DID RECEIVE A LETTER IN MAIL THAT IT IS AN ISSUE AND LETTER HAD BEEN SUBMITTED WITH THIS.
NHTSA complaint #11388897 — an unverified report by a vehicle owner.
at 28,234 milesHilo, HI
SEATS
WHILE DRIVING MY FRONT DRIVER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON.
NHTSA complaint #11373883 — an unverified report by a vehicle owner.
at 68,677 milesFort Benning, GA
SEATS
CAME OUT TO MY CAR AND THE DRIVER SIDE HEADREST WAS DEPLOYED. MY CAR HAS BEEN IN NO VEHICLE ACCIDENTS. MY MINIVAN WAS STATIONARY IN MY DRIVEWAY.
NHTSA complaint #11365109 — an unverified report by a vehicle owner.
at 68,677 milesFort Benning, GA
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL ON THE OUTSIDE OF HIS DRIVEWAY, WHEN APPROACHING THE VEHICLE, HE NOTICED THAT THE FRONT DRIVER'S SIDE HEAD REST WAS DETACHED FROM THE SEAT. OPELIKA CHRYSLER DODGE JEEP RAM LOCATED AT 801 COLUMBUS PKWY, OPELIKA, AL 36801, (334) 749-8113, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 68,677.
NHTSA complaint #11365114 — an unverified report by a vehicle owner.
at 150,000 milesMunster, IN1 injured
SEATS
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE DRIVER SIDE FRONT HEADREST DEPLOYED WITHOUT IMPACT. THE CONTACT WAS SLAMMED IN THE BACK OF THE HEAD DUE TO THE FAILURE AND SUFFERED A MINOR HEADACHE. THE CONTACT CALLED JAMES CHRYSLER DODGE JEEP RAM OF CEDAR LAKE(13007 WICKER AVE, CEDAR LAKE, IN 46303) BY PHONE AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE; HE WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
NHTSA complaint #11364469 — an unverified report by a vehicle owner.
EGG Harbor Township, NJ
SEATS
THE HEADREST DEPLOYED AND WILL NOT GO BACK IN. THIS IS A FEATURE TO PREVENT WHIPLASH IN A CRASH, BUT THE VEHICLE WAS PARKED WHEN THE HEADREST DEPLOYED. THIS IS DANGEROUS AND NOW I AM CONCERNED ABOUT MY SAFETY DRIVING IF IT HAPPENS TO THE OTHER ONE UNEXPECTEDLY.
NHTSA complaint #11363353 — an unverified report by a vehicle owner.
at 58,000 milesJeffersonville, IN
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, SHE BECAME AWARE THAT THE DRIVER'S HEADREST WAS DEPLOYED. THE CONTACT STATED THAT HER SON INFORMED HER THAT A PIECE IN THE HEADREST WAS DETACHED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
NHTSA complaint #11363404 — an unverified report by a vehicle owner.
at 82,111 milesPatterson, LA
SEATS
WHILE MY HUSBAND WAS DRIVING THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON! I HAPPENED TO BE SITTING IN THE SEAT AT THE TIME AND THANKFULLY IT DIDN'T HURT ME BUT IT SCARED THE CRUD OUT OF ME!! WE WERE ACTUALLY ONLY GOING ABOUT 5MPH AS WE WERE COMING OUT OF THE PARKING LOT OF A CHIC-FIL-A.
NHTSA complaint #11361327 — an unverified report by a vehicle owner.
at 89,000 milesSAN Antonio, TX
SEATS
THE FRONT PASSENGER HEADREST POPPED OPEN. I WASN'T DRIVING OR EVEN IN THE CAR WHEN IT HAPPENED THANKFULLY. I CAME OUT TO THE CAR AND IT HAD POPPED. IT HAS BEEN HOT HERE AND WONDERED IF THAT CAUSED IT, BUT IF THAT IS THE CASE IT IS VERY SCARY AS IT MAKES ME WONDER IF THAT'LL HAPPEN TO OTHER PARTS OF THE CAR. AS IS I'M WORRIED ABOUT THE DRIVER SIDE AS THAT SEAT STOPPED WORKING WITHIN A MONTH OF ME PURCHASING IT. AND NOW IT ISN'T WORKING AGAIN.
NHTSA complaint #11351847 — an unverified report by a vehicle owner.
at 66,000 milesSN Bernrdno, CA
SEATS
WHILE DRIVING TO WORK, THE DRIVER SIDE HEAD REST DEPLOYED. I WAS NOT INVOLVED IN AN ACCIDENT, JUST IDLING AT A STOPLIGHT. THANKFULLY, I DID NOT SUSTAIN ANY INJURIES. I CALLED THE DEALERSHIP I PURCHASED FROM AND THE SERVICE DEPARTMENT SAID THAT THE REPAIR COST WOULD BE OUT OF MY POCKET. HOW IS THIS OK WHEN IT CLEARLY HAS TO BE A MANUFACTURER MALFUNCTION. THIS SERIOUSLY NEEDS SOME ATTENTION AND A RECALL ISSUED.
NHTSA complaint #11342539 — an unverified report by a vehicle owner.
at 50,000 milesArmada, MI
SEATS
DRIVERS SIDE HEADREST DEPLOYED WITHOUT BEING IN AN ACCIDENT. VEHICLE WAS PARKED AND UNATTENDED WHEN DEPLOYMENT OCCURRED.
NHTSA complaint #11340816 — an unverified report by a vehicle owner.
at 38,000 milesLake Placid, FL
SEATS
THE HEADREST ON THE PASSENGER SEAT POPPED OPEN WHILE I WAS DRIVING, SCARED ME. NOW I AM AFRAID, MY DRIVERS SIDE WILL DO THE SAME WHILE I AM DRIVING CAUSING A TERRIBLE HAZARD FOR ME. I WENT TO DEALERSHIP AND THEY SAID NOT THEIR PROBLEM AND WANTED TO CHARGE ME $900 TO FIX IT. THIS SHOULD BE RECALLED. I DID NOT HAVE THEM DO IT DUE TO THE COST TO ME.
NHTSA complaint #11340823 — an unverified report by a vehicle owner.
at 65,000 milesBastrop, TX
SEATS
2015 DODGE GRAND CARAVAN WAS PARKED IN OUR DRIVEWAY, NOT STARTED. I WAS SEATED IN DRIVER SEAT AFTER JUST ENTERING THE VEHICLE, DOOR STILL OPEN, I ACTIVATED THE PASSENGER SIDE POWER SLIDING DOOR SO MY FAMILY COULD ENTER THE REAR. MY WIFE OPENED THE FRONT PASSENGER DOOR BUT HAD NOT ENTERED THE VEHICLE, SHE WAS ASSISTING THE KIDS ENTERING THE REAR. THE PASSENGER SEAT HEADREST SUDDENLY BURST OPEN AND EXTENDED FORWARD. EVERYONE JUMPED AT THE SUDDEN NOISE. I LOOKED OVER AND SAW THE HEADREST DISTENDED AND DIDN'T KNOW IT COULD DO THAT. I INSPECTED THE HEADREST AND SAW ARMS AND LATCHES THAT INDICATED IT COULD BE MOVED. I ATTEMPTED TO RETURN IT TO NORMAL BUT IT WOULD NOT MOVE VERY EASILY. WE DECIDED TO LEAVE IT AS WE WERE ON OUR WAY SOMEWHERE. LATER I AGAIN ATTEMPTED TO PUT IT BACK TOGETHER BUT IT WOULD NOT STAY TOGETHER. I LOOKED ONLINE FOR POSSIBLE REPAIR INFORMATION AND FOUND IT TO BE DESCRIBED AS A SAFETY FEATURE TO HELP PREVENT WHIPLASH INJURY AND THAT IT SHOULD NOT DEPLOY WITHOUT A CRASH. NO OTHER SAFETY FEATURES DEPLOYED. THE VEHICLE STILL OPERATED NORMALLY. I CONTACTED DODGE DIRECTLY THROUGH ONLINE CHAT AND SPENT OVER 30 MINUTES DESCRIBING EVERYTHING IN DETAIL AND WAS TOLD A MANAGER WOULD BE CONTACTING ME IN 1-2 DAYS. AFTER A WEEK, NO CALL WAS RECEIVED. I AGAIN CONTACTED DODGE AND WAS GIVEN THE RUN AROUND WITH REQUEST FOR ALL THE INFORMATION AGAIN EVEN THOUGH THE AGENT PULLED UP THE FILE AND TOLD ME WHAT HAD HAPPENED. THEY REFUSED TO SEND IT TO A MANAGER AGAIN UNLESS I SPENT ANOTHER 30+ MINUTES DESCRIBING EVERYTHING IN DETAIL AGAIN. I TOLD THEM I WAS PULLING UP THE NHTSA WEBSITE TO FILE A COMPLAINT AND THEY IMMEDIATELY GAVE ME A CASE NUMBER AND FORWARDED THE ISSUE WITHOUT HAVING TO PROVIDE ANY INFORMATION AGAIN. I TOLD THEM IT SEEMED THEY WERE RUNNING ME IN CIRCLES.
NHTSA complaint #11339075 — an unverified report by a vehicle owner.
at 70,000 milesOrlando, FL
SEATS
PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN.
NHTSA complaint #11337888 — an unverified report by a vehicle owner.
at 103,000 milesLaurinburg, NC
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONTAL HEAD REST DEPLOYED AFTER HER GRANDSON HELD ON TO THE HEADREST FOR SUPPORT WHILE EXITING THE VEHICLE. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) WHERE SHE WAS INFORMED THAT A PLASTIC PART ATTACHED TO THE HEADREST FRACTURED CAUSING THE FAILURE. THE CONTACT WAS INFORMED THAT THE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.
NHTSA complaint #11337164 — an unverified report by a vehicle owner.