13 of the
356 complaints about the 2018 Dodge Grand Caravan are about the
seats — 4% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
59,600 miles.
The Component that keeps failing on these vehicles is the Actuator for the sliding doors. When it comes to safety, this could be a huge problem in case of an accident or any time there’s a “rush” to get out of the vehicle. Especially having 3+ kids having to climb in and out. The problem has been inspected by my local dealership. The cause is the actuator, no doubt. This was a “warrantied” part but being my vehicle is at 160K miles, the dealership wants me to pay 2500 out of pocket. When I believe this should be taken care of free of charge.
NHTSA complaint #11730000 — an unverified report by a vehicle owner.
Lewisville, TX
SEATS
The headrest airbag on the driver's side was deployed without any explanation.
NHTSA complaint #11697143 — an unverified report by a vehicle owner.
at 59,600 milesCedar Hill, TX
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while entering the vehicle, the contact became aware that the driver's side headrest had deployed without impact. The local dealer was not contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,600.
NHTSA complaint #11686845 — an unverified report by a vehicle owner.
Aztec, NM
SEATS
Driving down hi way and headrest came apart.
NHTSA complaint #11680175 — an unverified report by a vehicle owner.
Pflugerville, TX
SEATS
Driver side sliding door locked. Fails to get unlocked. Tried unlocking with Key Fob, manually unlocking. Nothing works and this door now fails to get unlocked and open. Passenger side middle row bucket seat fails to fold down and get under the floor.
NHTSA complaint #11670495 — an unverified report by a vehicle owner.
at 60,000 milesFort Worth, TX
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the front passenger’s side seat headrest had exploded while the vehicle was turned off. On another occasion, while driving approximately 10 MPH, the contact heard a loud explosion and the driver's side seat headrest exploded. The contact stated that no injuries were sustained. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11611331 — an unverified report by a vehicle owner.
Port Charlotte, FL
SEATS
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
NHTSA complaint #11569820 — an unverified report by a vehicle owner.
Navarre, FL
SEATS
While driving the passenger headrest popped open hitting passenger in the head. Tried resetting the headrest but it would not latch.
NHTSA complaint #11536738 — an unverified report by a vehicle owner.
Baltimore, MD1 injured
SEATS
While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn’t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it’s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.
NHTSA complaint #11518359 — an unverified report by a vehicle owner.
Valrico, FL
SEATS
The front seat passenger headrest broke open (the back of the headrest separated from the front which should only happen in a rear end collision) without cause. It appears to be a known problem with this seat headrest as noted on other Dodge vehicles which have recalls. If somebody was sitting in the sit when this happened, it would have resulted in a head and neck injury. The 2018 Dodge Caravan should also be on the list of having AHR (Active Headrest Restraint) system that is malfunctioning. This happened on September 5, 2022.
NHTSA complaint #11485297 — an unverified report by a vehicle owner.
Chicago, IL
SEATS
The headrest on the passenger seat popped out while the car was in the garage. I’m reading that this is a known issue that can cause great harm had someone been sitting in the car at the time.
NHTSA complaint #11445580 — an unverified report by a vehicle owner.
at 56,000 milesRED Rock, AZCrash6 injured
SEATS
WE WERE IN AN ACCIDENT WITH OUR 2018 DODGE GRAND CARAVAN WHERE A PERSON REAR ENDED US GOING AT LEAST 75 MPH WHILE I WAS GOING A MAXIMUM OF 20 MPH. WE WERE IN A CITY MAINTAINED ROAD, SILVERBELL RD AT THE INTERSECTION OF CORTARO RD. MY SISTER IN LAW WAS IN THE VERY BACK 3RD ROW PASSENGER SIDE CHAIR WHEN IT DISLODGED FROM THE METAL HOOKS ON IMPACT. THE SEAT FLUNG AROUND WITH HER IN IT AND THE HEAD REST HIT SO HARD AGAINST THE BACK WINDOW/DOOR THAT IT IS NOW PERMANENTLY BEND FORWARD. WE CANNOT GET THE SEAT TO STAY UP ANYMORE OR CLOSE DOWN INTO THE GROUND. THE CAR IS NOW TOTALLED. IN THE IMPACT, SHE SUSTAINED 2 BIG BUMPS ON THE TOP OF HER HEAD & LEFT SIDE BEHIND HER EAR. SHE ALSO HAS SEVERE WHIP LASH AND HIT THE RIGHT SIDE OF HER FACE, CAUSING A RED MARK & BRUISING ON THE CHEEK BONE RIGHT UNDER THE EYE. THERE WAS A POLICE REPORT TAKEN WITH MARANA POLICE DEPARTMENT.
NHTSA complaint #11386162 — an unverified report by a vehicle owner.
Lakewood Ranch, FL1 injured
SEATS
2018 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SEAT WHICH RESULTED IN INJURY TO PASSENGER. *LD THE CONSUMER STATED THE WHILE ATTEMPTING TO ADJUST THE SEAT TO AN UPRIGHT POSITION IT SLAMMED FORWARD AGAINST THE BACK OF THE HEAD. THIS CAUSED AND INJURY TO THE HEAD AND JAW. THE CONSUMER DID NOT SEEK MEDICAL ATTENTION. *JS *TT *BF
NHTSA complaint #11111620 — an unverified report by a vehicle owner.