Magnolia, TX
SEATS
While driving my headrest popped forward and hit me in the back of the head.
NHTSA complaint #11746067 — an unverified report by a vehicle owner.
2019 Dodge Grand Caravan seat problems
24 of the 313 complaints about the 2019 Dodge Grand Caravan are about the seats — 8% of everything reported for this model year. Half of the failures with a mileage on record happened before 47,762 miles.
24
Complaints
0
Crashes
0
Fires
9
Injuries
Exactly what failed
Seats
20
83.3%
Head Restraint
4
16.7%
Seats across every Dodge Grand Caravan year
What owners said
Filed with NHTSA, in their own words.
at 137,600 miles
New Port Richey, FL
1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact's husband owns a 2019 Dodge Grand Caravan. The contact stated that while her husband was driving at 20 MPH, the front, passenger side headrest deployed without warning. The contact, who was an occupant in the front, passenger seat, was hit in the neck by the headrest. The force of the deployment propelled the contact forward as she was secured by her seatbelt. The contact suffered pain in her neck and went to an urgent care facility the next day for treatment. The facility took an X-ray of her cervical spine and advised to make an appointment with her primary care doctor. The primary care doctor scheduled the contact for a CT scan of her brain and an MRI of her cervical spine. The tests showed damage to the contact's spine, and the contact was referred to an orthopedic physician for additional care. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure, and the contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 137,600.
NHTSA complaint #11731568 — an unverified report by a vehicle owner.
Jblm, WA
SEATS
I went to lower the 2 bucket seats to load an item on the van and the seats won’t go down to stow.
NHTSA complaint #11710229 — an unverified report by a vehicle owner.
Knox, IN
SEATS
09/26/2024 Transmission had to be replaced at 47,000 miles. Without warning, the van began lurching forward at a stop light almost causing a collision and then completely stalled having to be towed to the shop. Luckily, I bought a service plan and only had to pay $100, but the parts list was $6,000+. Sliding rear doors have the electric assist option. On several occasions myself and my children have nearly been closed in the door as it malfunctions and randomly starts closing. Once I was getting my child out of the car seat when the door began closing on me, it did not stop closing as it met the resistance of my body. I have not had this issue serviced, as it is very intermittent. 10/28/2025 My driver's side headrest exploded. Thankfully no one was injured and I wasn't driving at the time. This could have caused a really dangerous situation had the vehicle been in motion. I was in the parking lot with nothing touching the headrest. Looking at the headrest there are jagged pieces of plastic that just crumbled to bits. Upon further investigation, this is a known issue with this type of vehicle, but it's not a recall. 70,000 miles. I'm waiting to see what the bill for this repair will be, but I'm concerned it is going to be replaced with the same malfunctioning equipment and I may not be so lucky next time this happens.
NHTSA complaint #11696230 — an unverified report by a vehicle owner.
at 121,249 miles
Prattville, AL
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the front passenger's side headrest unexpectedly detached. The vehicle was taken to the dealer, where it was diagnosed that the passenger seat headrest restraint had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 121,249.
NHTSA complaint #11695219 — an unverified report by a vehicle owner.
Lake Clarke Shores, FL
SEATS
2019 Dodge Grand Caravan driver side seat restraint blow up while vehicle was on driveway and nodody inside. This was noticed next day 8/19/2025. This recall was effective for same vehicles year 2011 - 2018. The same head restraint is all Grand Caravan models 2019 - 2020. I want also years 2019 and 2020 Grand Caravan models included in recall. If this had happened while on driving the consequences might have been bad.
NHTSA complaint #11682184 — an unverified report by a vehicle owner.
at 65,000 miles
Glendale, AZ
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while attempting to park the vehicle, the front passenger’s side headrest deployed and detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the headrest was not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
NHTSA complaint #11616174 — an unverified report by a vehicle owner.
Mckinney, TX
SEATS
The back seats still rattle .. if it was already repaired ... has apparently broken loose again
NHTSA complaint #11601843 — an unverified report by a vehicle owner.
San Antonio, TX
SEATS
The left front driver's power seat got stuck forward. After the seat got stuck forward, then it couldn't be moved backwards, up or down, nor can the seat be reclined forward or backwards, so it's very difficult for me to drive the car. If I were any taller than [XXX] , I would not be able to get into the front seat, and I definitely would not be able to drive it either. When I have to shift the gears back & forth between the brake pedal and the gas pedal, it hurts my Surgical leg (I had a total hip replacement nearly 6 months ago), since I have to use my right foot, causing pain to shoot all the way up my leg to my hip, and it's been hurting my back, as well. In the attached photo, it shows how far up the seat is in relation to where the steering wheel is located. I have also attached the Owner's Manual. The relevant pages regarding the front driver's power seat are between 46 & 48. When you go on YouTube, it shows that a large # of people have had this same issue. We all have came to similar conclusions: 1) Did a fuse blow? 2) Is there a short in the System? And 3) Did the Power Seat Motor stop working? Yes! But, why did it stop working? There seems to be a Manufacturing Flaw. Otherwise, this many vans would not be experiencing the same exact issue. I had the seat looked at by 210 Family Auto Mechanic. Nothing was blocking the seat underneath. The seat is not off track. And, the Power Seat Switch is still working!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11590530 — an unverified report by a vehicle owner.
at 75,000 miles
El Cajon, CA
SEATS
The contact owns a 2019 Dodge Grand Caravan. The contact stated on one occasion while driving approximately 35 MPH, the second-row passenger’s seat folded onto the contact's nine-year-old son. The child sustained neck soreness. Medical attention was not provided. On another occasion, while the vehicle was turned off, the second-row passenger seat folded inadvertently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage 75,000.
NHTSA complaint #11581383 — an unverified report by a vehicle owner.
Loveland, CO
1 injured
SEATS
I was trying to roll the 3rd row seats in my van into the storage area, when trying to get the headrest to be in a lower position (in order to stow) the headrest snapped forward quickly and hit my niece in the face. She was inside the vehicle trying to put the 3rd row seats down. Thankfully her nose is not broke, but she hurt it pretty bad. There is no warning that this could happen and I think it is a safety issue.
NHTSA complaint #11559574 — an unverified report by a vehicle owner.
Madison, AL
1 injured
SEATS
We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.
NHTSA complaint #11527473 — an unverified report by a vehicle owner.
Duncansville, PA
SEATS
Stow and go seat behind the passenger will not latch properly so therefore I can’t use it and is secured in the stow and go compartment
NHTSA complaint #11503617 — an unverified report by a vehicle owner.
Hialeah, FL
SEATS
The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.
NHTSA complaint #11445861 — an unverified report by a vehicle owner.
at 48,525 miles
Kissimmee, FL
SEATS
I HAVE A 2019 DODGE GRAND CARAVAN I WAS PARKED IN MY DRIVEWAY AND MY HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD,I CALLED MY DODGE DEALER AND WAS INFORMED ITS NOT COVER UNDER WARRANTY. THE VEHICLE NEVER BEEN IN A ACCIDENT, I DONT UNDERSTAND HOW THESE HEADRESTS ARE STILL BEING ALLOWED TO BE INSTALLED. LOOKING AT IT YOU CAN TELL THE PLASTIC THAT HOLDS THE PIN FAILED.
NHTSA complaint #11415442 — an unverified report by a vehicle owner.
at 38,300 miles
Russellville, AR
SEATS
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SECOND-ROW SEAT FRACTURED WITHOUT WARNING WHILE HIS SON WAS SEATED IN THE SEAT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO ORR AUTO MALL (3115 E. MAIN ST, RUSSELLVILLE, AR 72802, (479) 967-5575) WHERE THE SECOND-ROW SEAT WAS INSPECTED AND IT WAS DETERMINED THAT THE SEAT FRAME SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 38,300.
NHTSA complaint #11394335 — an unverified report by a vehicle owner.
Katy, TX
1 injured
SEATS
I STEPPED OUT OF THE RENTAL VEHICLE, 2019 DODGE CARAVAN, AND LIFTED THE LEVER OF THE RIGHT CAPTAIN SEAT TO LET MY CHILD IN THE THIRD ROW OUT. THE CHAIR SNAPPED FORWARD WITH TREMENDOUS AMOUNT OF FORCE. WHILE I WAS PULLING THE LEVER WITH MY LEFT HAND MY RIGHT HAND WAS PLACED ON THE SEAT BACK. THE FORCE PULLED MY HAND IN AND UP AND PINCHED MY FINGER IN THE HINGE OF THE THEN FOLDED HEAD REST. MY RIGHT PINKIE WAS SLICED AND ALMOST SEVERED OFF. IT REQUIRED 4 STITCHES AND COULD HAVE A POSSIBLE FRACTURE. THE VEHICLE WAS STATIONARY AT THE TIME.
NHTSA complaint #11387034 — an unverified report by a vehicle owner.
at 47,000 miles
Antioch, IL
SEATS
DRIVER SIDE HEAT DOES NOT WORK/TOLD THAT LOWER BOTTOM SEAT WARMER GRID NEEDS TO BE REPLACED $235.00 FOR PARTS, LABOR $225.00
NHTSA complaint #11384637 — an unverified report by a vehicle owner.
Hernando, MS
SEATS
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V
NHTSA complaint #11306353 — an unverified report by a vehicle owner.
Fayetteville, NC
1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT.
NHTSA complaint #11286237 — an unverified report by a vehicle owner.
Imperial, MO
1 injured
SEATS
WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.
NHTSA complaint #11253590 — an unverified report by a vehicle owner.
at 1,600 miles
Mascoutah, IL
1 injured
SEATS
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
NHTSA complaint #11234308 — an unverified report by a vehicle owner.
at 11 miles
Miami, FL
1 injured
SEATS
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN. THE CONTACT WAS SEATED IN THE REAR OF THE VEHICLE BEHIND THE DRIVER'S SEAT. WHILE ATTEMPTING TO ADJUST THE SEAT, THE HEADREST STRUCK THE BACK OF THE CONTACT'S NECK. THE CONTACT STATED THAT SHE WAS EXPERIENCING HEADACHES DUE TO THE INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT INFORMED AVIS CAR RENTAL SAN FRANCISCO INTERNATIONAL AIRPORT (780 N MCDONNELL RD, SAN FRANCISCO, CA 94128, (650) 877-6780) OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11.
NHTSA complaint #11230570 — an unverified report by a vehicle owner.
at 1,522 miles
SAN Jose, CA
1 injured
SEATS
THE ABOVE VEHICLE WAS A RENTAL VEHICLE BEING DEMONSTRATED TO ME TO SHOW THE AMOUNT OF REAR LUGGAGE SPACE AVAILABLE. WHEN THE RENTAL REPRESENTATIVE WAS DEMONSTRATING THE REAR SEAT STOWAGE SYSTEM HE INADVERTENTLY RELEASED WHAT APPEARED TO BE AN UNNECESSARILY STRONG REAR ROW SEAT BACK RELEASE SPRING WHICH KICKED THE SEAT BACK DOWN HARD AND FAST ENOUGH TO HIT ME IN THE HEAD, SCRAPE AND BRUISE MY FACE AND HEAD, DAMAGE MY GLASSES, KNOCK ME TO THE FLOOR OF THE VAN AND AND CAUSE A CONCUSSION, WHICH I WAS TREATED FOR IN THE HOSPITAL EMERGENCY ROOM. A SIGNIFICANT CONCERN OF MINE IS THAT THE DOCTOR AND A NURSE IN THE HOSPITAL SAID THAT THE APPARENT FORCE WITH WHICH THE SEAT HIT MY HEAD WOULD HAVE SERIOUSLY INJURED A POSSIBLY KILLED A SMALL CHILD. FROM MY VANTAGE POINT AS A RETIRED ENGINEER WITH 40+ YEARS OF EXPERIENCE, THERE IS NO REASON TO DESIGN A SEAT BACK THAT WILL CLOSE WITH THAT LEVEL OF FORCE WITH NO ADDED IMPETUS. THIS APPEARS TO BE A SERIOUS DESIGN FLAW OF WHICH OWNERS AND THE MANUFACTURER SHOULD BE MADE SHOULD BE MADE AWARE. I DO HAVE MEDICAL RECORDS, PHOTOGRAPHS OF MY HEAD AND A NOTE FROM THE RENTAL COMPANY REPRESENTATIVE ADMITTING THAT I WAS INJURED. PHOTOGRAPHS OF MY HEAD AND MEDICAL RECORDS CAN BE SUPPLIED IF NEEDED, BUT ARE NOT PRESENTLY ON MY COMPUTER. *DT
NHTSA complaint #11207646 — an unverified report by a vehicle owner.