83 of the 7,994 complaints filed about the Dodge Journey are about the body and structure — 1% of everything owners reported. The worst model year for it is 2009.
83
Complaints
1%
Share of all complaints
21
Crashes
4
Fires
STRUCTURE:BODY
Error code B25AA-01 Front Passenger Door Handel- General Electrical failure is on in my car since you are investigating it thought you might know
NHTSA complaint #11717999 — an unverified report by a vehicle owner.
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I received TWO safety recalls that my dealer has never fixed. One for the ABS System R61/NHTSA 15V-675 and one for the beauty cover R32/NHTSA 15V-431. I was supposed to be contacted when the parts were available and never was. My beauty cover has come off and my ABS system randomly turns off. I am not sure who reported that these repairs for the recalls were completed but they were not. I would like them to be completed before my car either catches fire OR my ABS gives out and I get in an accident.
NHTSA complaint #11715809 — an unverified report by a vehicle owner.
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The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11700051 — an unverified report by a vehicle owner.
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Was driving car after cleaning it had a box in trunk that barely took a portion of the trunk up. While drive smelt smoke and electrical smell and my trunk was on fire inside. Pulled over and the back hatch inside got so hot from what I can only guess was electrical that the box caught fire. This caused a whole inside back hatch and melted part of my seat and damaged my storage containers.
NHTSA complaint #11664229 — an unverified report by a vehicle owner.
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Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
NHTSA complaint #11632147 — an unverified report by a vehicle owner.
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Windows are not working
NHTSA complaint #11607523 — an unverified report by a vehicle owner.
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Wind (40+ MPH) caught the door while I was opening it. The spring that holds it open and stops it in a certain position broke. The tack welds on the spring snapped and threw the spring into the car. The dealer service department is closed today, and the insurance is going to be contacted on Monday.
NHTSA complaint #11575050 — an unverified report by a vehicle owner.
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The contact owns a 2019 Dodge Journey. The contact stated that while it was raining, water was entering the cabin of the vehicle. Additionally, the contact stated that due to the water entering the vehicle, the inside cabin of the vehicle was moldy. The vehicle was taken to the dealer, who informed the contact that water was coming in from a gap. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11538421 — an unverified report by a vehicle owner.
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The liftgate just stops opening. No emergency bypass will release it. It raises risk on entrapment. The repair shops are unsure why it is happening.
NHTSA complaint #11507507 — an unverified report by a vehicle owner.
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WE WERE HIT ON OUR ENTIRE PASSENGER SIDE BY AN OUT OF CONTROL DRIVER, THE SIDE OR FRONT AIRBAG DID NOT DEPLOY, MY WIFES HAND WAS BROKE AND MY SONS HEAD BOUNCED OFF THE BACK PASSENGER WINDOW.
NHTSA complaint #11415466 — an unverified report by a vehicle owner.
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WATER LEAK ON DRIVER SIDE INTO THE PASSENGER SEAT IN THE STORAGE BIN. THE SEAL IS NOT INSTALLED PROPERLY AND CAUSES A LEAK.
NHTSA complaint #11413972 — an unverified report by a vehicle owner.
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THE BATTERY FUSE KEEPS BLOWING OUT TRUCK WON'T STOP RUNNING INTERNAL ELECTRICAL SYSTEMS KILLING BATTERY POPPING FUSES,AC THERMOSTAT SYSTEM AFTER BEING TURNED OFF KEEPS TURNING ITSELF BACK ON OVER AND OVER WON'T STAY OFF ,AFTER REPLACING BATTERY IN REMOTE TRUCK DRIVER SIDE DOOR FAILS TO OPEN OR UNLOCK ONLY PASSENGER SIDE WORKS,TRUCK WON'T ACKNOWLEDGE FULLY NEW BATTERY IN REMOTE TO START TRUCK ,LOCKS ME OUT OF TRUCK AND DOESN'T HONK TO TELL ME KEYS ARE INSIDE ANYMORE ,CRUISE CONTROL WILL NOT CANCEL , TRANSMISSION PUMP FAILS CAUSING STALLING IN GEAR NOT SHIFTING GEARS PROPERLY JUMPING OUT OF GEAR. ENGINE WON'T TURN OVER AFTER ELECTRICAL SYSTEMS DRAIN OVERNIGHT PARKED ONE DAY. RADIO STATION TURNS CHANNELS BY ITSELF WITHOUT TOUCHING ANYTHING. DRIVING.
NHTSA complaint #11394426 — an unverified report by a vehicle owner.
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HEAD ON COLLISION AT A TRAFFIC LIGHT. I WAS MAKING A LEFT TURN IT WAS RAINING AND THE OTHER CAR WAS GOING STRAIGHT . HE TOOK THE LIGHT ON RED AND WE BOTH HIT HEAD ON . I HIT MY HEAD ON THE STEERING WHEEL AND SIDE WINDOW . AIR BAG DID NOT DEPLOY HIT MY HEAD PRETTY BAD AND MY BACK AND NECK WERE IN PAIN HAD TO TAKE OFF WORK AND LOST MY ONLY CAR AND JOB . WENT TO THERAPY FOR A WHILE MY CONCERN WAS WHY DIDN'T THE AIR BAGS DEPLOY . THE OTHER CARS AIR BAGS DEPLOYED. I HAD AN EYE WITNESS AND POLICE REPORT BUT I STILL LOSS THE BATTLE . STILL PAYING FOR A CAR THAT DOESN'T WORK. PLS IF U CAN HELP ME RESOLVE THIS IT WILL BE A BIG HELP. I STILL FILL PAIN IN MY NECK FROM THE ACCIDENT. I DON'T WANT TO TAKE LEGAL ACTIONS I JUST WANT WHAT IS RIGHT . THANK YOU
NHTSA complaint #11374040 — an unverified report by a vehicle owner.
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AFTER A HEAVY RAIN AND SUBSEQUENT RAINS, THERE WAS A HEAVY LEAK DOWN THE INTERIOR WALL BETWEEN THE FRONT SEAT AND THE BACK SEAT, FLOODING UNDER THE FRONT SEAT, DRIVER-SIDE FRONT SEAT, AND DRIVER-SIDE BACK SEAT FLOOR UNDER THE CARPET. EACH TIME THIS HAPPENED, THE CAR WAS PARKED IN THE DRIVEWAY WITH THE WINDOWS UP. ALSO, SINCE THEN, THE DOOR LOCKS HAVE STARTED TO LOCK AND UNLOCK SEVERAL TIMES ON THEIR OWN AFTER I'VE LOCKED THE VEHICLE AND WALKED AWAY FROM IT. THE LEAK SEEMS TO BE IN THE ROOF SEAM IN THE DRIVER SIDE, WHICH SEEMS TO BE FAULTY. I TOOK THE CAR BACK TO THE DEALER, THEY NEEDED MONEY UP-FRONT TO TRY TO FIGURE OUT THE PROBLEM, WHICH I REFUSE TO PAY BECAUSE I BELIEVE IT IS A MANUFACTURER DEFECT. I CONTACTED DODGE THREE TIMES, THEY SAID SINCE THE CAR IS OUT OF WARRANTY IT IS MY RESPONSIBILITY EVEN THOUGH IT IS A DEFECT.
NHTSA complaint #11367071 — an unverified report by a vehicle owner.
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WHILE DRIVING ON THE EXPRESS WAY I CHANGED LANES AND SUDDENLY THE CAR JERKED AND STARTED GOING FASTER, THE CHECK ENGINE LIGHT STARTED BEEPING , I PUT MY FOOT ON THE BRAKE BUT THE CAR DID'NT SLOW DOWN FAST ENOUGH, SOON AS I LOOKED UP I CRASHED ON MY DRIVER SIDE, NO AIR BAGS CAME OUT...I DROVE THE CAR HM, THE SENSOR STARTED BEEPING LOW KEY BATTERY..I CHANGED OUT THE KEY BATTERY AND TWO DAYS LATER THE CAR START SAYING NO KEY DETECTED, I THEN CALLED A LOCKSMITH, THEY HAD ME BUY A NEW KEY FOB TO REPROGRAM..IT DIDN'T WORK, THERE IS SOMETHING VERY MUCH ELECTRICAL GOING ON WITH THIS VEHICLE.
NHTSA complaint #11354455 — an unverified report by a vehicle owner.
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I HAD AN ACCIDENT THIS PASSED JULY 4, 2020 WHERE I HAD NO BRAKES. THAT EXPERIENCE WILL NEVER BE FORGOTTEN (PSTD). I TRAVELED THAT DAY 110 MILE ON THE FREEWAY AND REACHED MY DESTINATION STOPPED TO CHECK ADDRESS, THEN TURNED SLOWLY INTO A DRIVEWAY. MY FRIENDS PULLED THEIR CAR UP SO I CAN PARK BEHIND. I PULLED IN PRESSED ON BRAKES AND REALIZED THERE WERE NO BRAKES WHEN MY FOOT WENT ALL THE WAY TO THE FLOOR AND CAR STARTED ACCELERATING. MY FRIENDS DRIVE IS ON A DECLINE. VERY HILLING AREA IN HARRISON MI. I STARTING PRAYING ASKING GOD TO NOT HIT THEIR CAR, THEN NOT HIT THEIR HOUSES AND I SAW BUSHES THINKING THEY WOULD STOP ME. BUT TO NO AVAIL THE CAR DROVE THROUGH THEM JUST MISSING A TELEPHONE POLE. MY CAR HEADED BACK TO THE STREET GOING TOWARDS THE HOUSE ACROSS THE STREET. I AM STILL PUMPING THE BRAKES. SO I TURNED TO MY LEFT AND WENT THRU A WOODED FENCE HIT A STONE STUMP AND WENT SAILING (ACCORDING TO THE NEIGHBOR OF THE HOUSE) FOUR FEET INTO THE AIR AND CAME CRASHING DOWN ON A TREE. IN MY MIND I WAS THINKING THIS TREE WILL STOP MY CAR PRAYING NOT ENDING MY LIFE. THE CAR HIT THE TREE AND LANDED ON THE GROUND PROCEEDING TO THE STREET AGAIN. I AM NOW DRIVING DOWN DODGE HWY WITH ONCOMING TRAFFIC ON THE WRONG SIDE OF HIGHWAY. I PUT THE CAR IN PARK BUT THE CAR STILL DID NOT STOP. A STREET WAS COMING UP ON THE LEFT SIDE AND I TURNED TO GET OUT OF TRAFFIC AND THIS STREET WAS GOING UPHILL AND THE CAR STOPPED. THE CAR HAS BEEN WITH DEALERSHIP SINCE JULY 6,2020 AND 5 WEEKS LATER ON AUGUST 17, I RECEIVED A LETTER FROM FCA STATING "WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY."
NHTSA complaint #11352176 — an unverified report by a vehicle owner.
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MY VEHICLE WAS IN MOTION ON A CITY STREET WHEN SUDDENLY MY STEERING WHEEL LOCKED AND BRAKE WERE HARD TO PUSH CAUSING ME TO SIDE SWIPE A PARKED CAR.
NHTSA complaint #11337310 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE ACTIVE HEADREST DEPLOYED, HITTING THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT STATED THEY WERE UNABLE TO REATTACH THE HEADREST. THE CONTACT CONTACTED GARY MATTHEWS MOTORS (1100 ASHLAND CITY RD, CLARKSVILLE, TN 37040, (931) 552-7100) AND SCHEDULED AN APPOINTMENT WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,455.
NHTSA complaint #11326449 — an unverified report by a vehicle owner.
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FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
NHTSA complaint #11298590 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS. UPON EXITING THE VEHICLE, THE CONTACT ATTEMPTED TO REMOVE HER CHILD FROM THE VEHICLE, BUT NEITHER OF THE REAR DOORS WOULD OPEN ON EITHER SIDE. THE DOORS ALSO FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT CALLED SUBURBAN FORD OF STERLING HEIGHTS (40333 VAN DYKE AVE, STERLING HEIGHTS, MI 48313, (586) 268-7500), BUT NO ASSISTANCE WAS OFFERED. THE CONTACT THEN CALLED RAY LAETHEM CHRYSLER DODGE JEEP RAM (18001 MACK AVE, DETROIT, MI 48224, (313) 884-7210) AND WAS INSTRUCTED ON HOW TO REMOVE HER CHILD OUT OF VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11288643 — an unverified report by a vehicle owner.