Owners have filed 1,484 complaints
about the 2010 Dodge Journey with NHTSA between 2010 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Dodge Journey. 50 means typical for this
model; 100 means roughly double.
Severity — 24
4.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 37
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Horn
2547.2%
Body
611.3%
Switch
59.4%
Ignition
59.4%
Engine
47.5%
Adaptive Cruise Control
35.7%
Headlights
35.7%
Valve
23.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
191.7%
1,000 – 9,999 miles
484.3%
10,000 – 24,999 miles
918.2%
25,000 – 49,999 miles
17515.7%
50,000 – 74,999 miles
24121.6%
75,000 – 99,999 miles
22320.0%
100,000 – 149,999 miles
23721.3%
150,000+ miles
807.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2010peak 41Aug 2026
NHTSA investigations into the 2010 Dodge Journey
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
EA24003Opened 1 Aug 2024Still openLATCHES/LOCKS/LINKAGES
Vehicle entrapment
The Office of Defects Investigation (ODI) opened PE23-008 on May 1, 2023 to investigate an incident involving a 2009 Dodge Journey alleging occupant entrapment during a vehicle fire that resulted in a fatality. During the investigation, ODI collected information from the manufacturer and involved parties to confirm or refute the defect allegation. ODI has determined that additional reports of vehicle entrapment exist for other model year Dodge Journey vehicles. ODI continues to explore the cause of the thermal event and its potential effect on the actuation of the door locks. ODI also continue...
PE19014Opened 9 Sep 2019Closed 25 Feb 2026SEATS
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments in...
DP14004Opened 25 Sep 2014Closed 24 Jul 2015ELECTRICAL SYSTEM
Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to...
RQ14002Opened 16 Jun 2014Closed 2 Mar 2015AIR BAGS
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of...
Recalls on the 2010 Dodge Journey
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V273000
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Risk: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
14V373000
ELECTRICAL SYSTEM:IGNITION:SWITCH
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
10V475000
STEERING:ELECTRIC POWER ASSIST SYSTEM
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER SEBRING, 300, CHARGER (LX) AND DODGE CHALLENGER (LC), AVENGER (JS), AND JOURNEY (JC), AS WELL AS MODEL YEAR 2011 DODGE RAM LIGHT DUTY PICKUP (DS) VEHICLES. SOME OF THESE VEHICLES MAY EXPERIENCE A SEPARATION AT THE CRIMPED END OF THE POWER STEERING PRESSURE HOSE ASSEMBLY.
Risk: LEAKED POWER STEERING FLUID ONTO HOT ENGINE COMPONENTS COULD CAUSE A FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2016202186,767 units in Canada
Steering
On certain vehicles, the power steering return hose could rupture at engine start up if the vehicle is exposed to extended cold weather conditions. A power steering hose leak could result in the loss of power steering assist and increased steering effort, which depending on the driver's reactions and traffic conditions, could increase the risk of a crash resulting in injury and/or damage to property. Correction: Dealers will replace the return side power steering lines with new parts that are validated for extreme cold weather performance.
Recall 2015250161,349 units in Canada
Electrical
On certain vehicles, the Wireless Ignition Node (a.k.a ignition switch) may allow the ignition key to inadvertently move from the ON position to the accessory (ACC) position while driving, causing the engine to shut off. This would result in a loss of motive power, power steering and power brakes, and would disable the airbags as well as other supplemental restraint systems (SRS). Increased steering and braking effort and a loss of motive power could increase the risk of a crash causing injury and/or damage to property. Loss of airbag / SRS function in a crash that warrants airbag deployment and/or other supplemental restraint system function could increase the risk of injury to vehicle occupants. Correction: Dealers will install a revised WIN module and frequency operated button ignition key (FOBIK). Note: Until the correction is performed, owners are advised to remove all objects from the FOBIK (Ignition Key) such as additional keys, key chains, etc, leaving only the FOBIK (ignition key). After starting the vehicle, drivers should ensure that the key is securely and correctly aligned in the “ON” position before driving the vehicle. Note: This recall supersedes recalls 2011096 and 2014261. Vehicles having been serviced as part of these previous recalls will require re-inspection and repair.
Recall 201426197,496 units in Canada
Electrical
On certain vehicles, the Wireless Ignition Node (a.k.a ignition switch) may allow the ignition key to inadvertently move from the ON position to the accessory (ACC) position while driving, causing the engine to shut off. This would result in a loss of motive power, power steering and power brakes, and would disable the airbags as well as other supplemental restraint systems (SRS). Increased steering and braking effort and a loss of motive power could increase the risk of a crash causing injury and/or damage to property. Loss of airbag / SRS function in a crash that warrants airbag deployment and/or other supplemental restraint system function could increase the risk of injury to vehicle occupants. Correction: Dealers will install a revised WIN module and frequency operated button ignition key (FOBIK). Note: Until the correction is performed, owners are advised to remove all objects from the FOBIK (Ignition Key) such as additional keys, key chains, etc, leaving only the FOBIK (ignition key). After starting the vehicle, drivers should ensure that the key is securely and correctly aligned in the “ON” position before driving the vehicle. Note: This recall is superseded by recall 2015-250.
Recall 201109641,970 units in Canada
Other
On certain vehicles, the Wireless Ignition Node (a.k.a ignition switch) may allow the ignition key to inadvertently move from the ON position to the accessory (ACC) position while driving, causing the engine to shut off. Loss of propulsion, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing property damage and/or personal injury. Correction: Dealers will replace the WIN module.
Recall 20103595,860 units in Canada
Steering
Certain vehicles may experience a separation at the crimped end of the power steering pressure hose assembly, resulting in power steering fluid leakage which could cause a fire. Correction: Dealers will inspect and, if necessary, replace the power steering pressure hoses.
Reports where the owner recorded a crash, a fire, an injury or a death.
Medina, OH1 injured
UNKNOWN OR OTHER
I was backing out of the driveway. Pulled forward to a two-way stop and my driver side headrest exploded and shot my head forward and I almost went in a two-way traffic. Now I have whiplash
NHTSA complaint #11749246 — an unverified report by a vehicle owner.
Carbondale, ILCrash
ELECTRICAL SYSTEM
vehicle repeatedly fails to start because of ignition system defect I have to wiggle or finesse the key fob in the ignition slot to get the car to start. The problem has happened many times. The first time I crashed into my shed I was so scared. and now the vehicle will not start at all leaving me in my family straight on the roadside I am aware of existing recall RO3 for the ignition switch wind module on this model year my vehicle either was not repaired or still exhibiting the same defect after prior service. This is a safety issue because it leaves driver stranded unexpectedly and may also cause the ignition to shut off while driving I request an HSTSA investigate further or ensure the manufacturer repair repairs this issue under recall.
NHTSA complaint #11695022 — an unverified report by a vehicle owner.
Ferndale, MIFire
ENGINE
While driving my engine caught on fire. My safety was put at risk because I had to pull over and get out the car. Flames started coming from the hood of the car. I just dropped my newborn baby off 10 minutes prior and was around the corner from picking up my other child. I had to call 911 and wait for the fire department to come. I tried to put it out myself but the fire was too great and I was afraid it would explode. My check engine light was on but I was told it was for an old misfire. I haven’t not had any issues with my vehicle, I drive it to work everyday. Vehicle has not been inspected by insurance as I do not currently have active insurance on vehicle. Chrysler customer service states because vehicle is 13 years old they are not liable. No dodge dealership will look at vehicle because it will be difficult to find issue alas the vehicle is totaled. There is a recall R32 starting in 2011 for this model. My engine although made in 2010 is the same engine in the recall. 2.4 liter 4 cylinder.
NHTSA complaint #11519928 — an unverified report by a vehicle owner.
Toledo, OH1 injured
SEATS
My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest literally shoved my head forward. No accidents or anything. It just happened out of no where! This is very dangerous and considering it went off what if it was the driver seat and I was driving! This could have caused an accident.
NHTSA complaint #11478036 — an unverified report by a vehicle owner.
at 130,367 milesSebring, FL1 injured
POWER TRAIN
THE VEHICLE WILL ONLY START WHILE PUT INTO NEUTRAL, WHEN IT DESIRES, THIS DOES NOT WORK ALL THE TIME. HAVE BEEN TOLD BY SEVERAL MECHANICS AND THE DEALER THAT IT IS A ONGOING PROBLEM WITH THE NEUTRAL SAFETY SWITCH IN 2009 AND 2010 DODGE JOURNEYS, BECAUSE THE SWITCH BECOMES LOOSE AND NEEDS ADJUSTMENTS EVERY FEW MONTHS. THIS HAS RESULTED IN MYSELF BEING STRANDED SEVERAL MILES FROM HOME IN A HEAT ADVISORY, THAT RESULTED IN HEAT STROKE, FROM NOT BEING ABLE TO GET ACCESS TO A COOL PLACE WITH FLUIDS AS THE VEHICLE LEFT ME STRANDED FOR SEVERAL HOURS AWAITING HELP. TOW TRUCK DRIVER TOOK NOTE OF THE VEHICLE MAKE AND MODEL AN KNEW EXACTLY WHAT THE PROBLEM WAS AN PLACED IT IN NEUTRAL AND IT STARTED RIGHT UP, WAS ADVISED TO CONTACT AND REPORT A SAFETY ISSUE WITH THE VEHICLE.
NHTSA complaint #11351760 — an unverified report by a vehicle owner.
at 69,573 milesRichmond, IL1 injured
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
I WAS DRIVING IN MY 2010 DODGE JOURNEY WHEN THE DRIVER HEAD REST DEPLOYED.....NO EVENT CAUSED THE PAINFUL EJECTION. I ALMOST HIT A SEMI COMING IN MY DIRECTION. THERE ARE MANY TESTAMENTS TO OTHERS EXPERIENCING THE SAME FLAW IN THEIR DODGE JOURNEYS. IT SHOULD BE RECALLED......WHO KNOWS IF THIS CAUSES ACCIDENTS AND IT JUST APPEARS AS THOUGH IT WAS A RESULT INSTEAD OF THE CAUSE. THE DEALERSHIP THAT SOLD THIS CAR IS UNABLE TO HELP ME......THE REPAIR IS MY SOLE RESPONSIBILITY. COMPLETELY NEGLIGENT OF CHRYSLER/DODGE,!!! I COULD HAVE BEEN KILLED AND STILL HAVE THE TERRIBLE HEAD PAIN 2 DAYS LATER!!! I FEEL AS THOUGH OTHERS NEED TO KNOW OF THIS DANGER. NOTHING WAS EVEN TOUCHING THE HEAD REST WHEN IT DEPLOYED........MY HEAD WASN?T EVEN TOUCHING IT. THE FORCE WAS SO HARD I HIT THE STEERING WHEEL!*DT*JB*DT CONSUMER STATED SHE PUT METAL CLIPS TO PREVENT THE HEAD REST FROM DEPLOYMENT.
NHTSA complaint #11350770 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Springfield, MO
UNKNOWN OR OTHER
On two separate occasions my doors have locked on there own while I was inside the car and I was not able to open the doors or manually unlock the door. My front lock levers are long enough that you can get a decent grip to pull them up and in normal cases they unlock pretty easy. But when they lock on your own I don't think you get pul) them up with a pair of vice grips. Both levers on the back doors drop almost all the way into the door panel. Most people probably can't open them even without them being glitched.. The only way I was able to unlock them was by the key fob. The unlock switches are useless as well. The changes of it happening are slim but if it happened during a flood or fire and I didn't know to use the key fob. There was no threat to me either time it happened and I still somewhat panicked. Lucky or I guess unlucky for me I knew it was probably a electrical problem since I also have some electric problems that happen as long as the main battery is connected. Key fob and key could be in another universe and my wipers will move, my horn will randomly go off. I've not had a horn since my mother bought me the vehicle. There is more and these seem to come and go. My doors random lock after I shut the doors. I have left my keys on the dash shut the door and got locked out. Once my dog's where in the car and it was hot inside. Luckily the locksmith was 2 minutes away and I didn't have to break a window. Another time the same thing happened with my dogs in the car and it instantly unlocked it self. The only other time it's happened when my keys were in the car I got my dog to step on the switch and unlock it. Now I just don't leave my keys in the car. Also every now and then my dash lights cannot go up to the brightest level because it turns on my interior lights before I can get to that level. So I have to keep them on dim or ride around with my dome lights on. Dodge wont calibrate a new computer. Ends up being a lot of $ to stay safe.
NHTSA complaint #11757835 — an unverified report by a vehicle owner.
Springfield, MO
EXTERIOR LIGHTING
On two separate occasions my doors have locked on there own while I was inside the car and I was not able to open the doors or manually unlock the door. My front lock levers are long enough that you can get a decent grip to pull them up and in normal cases they unlock pretty easy. But when they lock on your own I don't think you get pul) them up with a pair of vice grips. Both levers on the back doors drop almost all the way into the door panel. Most people probably can't open them even without them being glitched.. The only way I was able to unlock them was by the key fob. The unlock switches are useless as well. The changes of it happening are slim but if it happened during a flood or fire and I didn't know to use the key fob. There was no threat to me either time it happened and I still somewhat panicked. Lucky or I guess unlucky for me I knew it was probably a electrical problem since I also have some electric problems that happen as long as the main battery is connected. Key fob and key could be in another universe and my wipers will move, my horn will randomly go off. I've not had a horn since my mother bought me the vehicle. There is more and these seem to come and go. My doors random lock after I shut the doors. I have left my keys on the dash shut the door and got locked out. Once my dog's where in the car and it was hot inside. Luckily the locksmith was 2 minutes away and I didn't have to break a window. Another time the same thing happened with my dogs in the car and it instantly unlocked it self. The only other time it's happened when my keys were in the car I got my dog to step on the switch and unlock it. Now I just don't leave my keys in the car. Also every now and then my dash lights cannot go up to the brightest level because it turns on my interior lights before I can get to that level. So I have to keep them on dim or ride around with my dome lights on. Dodge wont calibrate a new computer. Ends up being a lot of $ to stay safe.
NHTSA complaint #11757835 — an unverified report by a vehicle owner.
Springfield, MO
ELECTRICAL SYSTEM
On two separate occasions my doors have locked on there own while I was inside the car and I was not able to open the doors or manually unlock the door. My front lock levers are long enough that you can get a decent grip to pull them up and in normal cases they unlock pretty easy. But when they lock on your own I don't think you get pul) them up with a pair of vice grips. Both levers on the back doors drop almost all the way into the door panel. Most people probably can't open them even without them being glitched.. The only way I was able to unlock them was by the key fob. The unlock switches are useless as well. The changes of it happening are slim but if it happened during a flood or fire and I didn't know to use the key fob. There was no threat to me either time it happened and I still somewhat panicked. Lucky or I guess unlucky for me I knew it was probably a electrical problem since I also have some electric problems that happen as long as the main battery is connected. Key fob and key could be in another universe and my wipers will move, my horn will randomly go off. I've not had a horn since my mother bought me the vehicle. There is more and these seem to come and go. My doors random lock after I shut the doors. I have left my keys on the dash shut the door and got locked out. Once my dog's where in the car and it was hot inside. Luckily the locksmith was 2 minutes away and I didn't have to break a window. Another time the same thing happened with my dogs in the car and it instantly unlocked it self. The only other time it's happened when my keys were in the car I got my dog to step on the switch and unlock it. Now I just don't leave my keys in the car. Also every now and then my dash lights cannot go up to the brightest level because it turns on my interior lights before I can get to that level. So I have to keep them on dim or ride around with my dome lights on. Dodge wont calibrate a new computer. Ends up being a lot of $ to stay safe.
NHTSA complaint #11757835 — an unverified report by a vehicle owner.
Medina, OH1 injured
UNKNOWN OR OTHER
I was backing out of the driveway. Pulled forward to a two-way stop and my driver side headrest exploded and shot my head forward and I almost went in a two-way traffic. Now I have whiplash
NHTSA complaint #11749246 — an unverified report by a vehicle owner.
Bridgeton, NJ
UNKNOWN OR OTHER
Car since bought either won't start or fails to come out of gear then stalls out in reverse or randomly in intersections I have small children and it's dangerous and several mechanic cant figure it out. Replaced batteries starters and issue continues
NHTSA complaint #11744916 — an unverified report by a vehicle owner.
Bridgeton, NJ
ELECTRICAL SYSTEM
Car since bought either won't start or fails to come out of gear then stalls out in reverse or randomly in intersections I have small children and it's dangerous and several mechanic cant figure it out. Replaced batteries starters and issue continues
NHTSA complaint #11744916 — an unverified report by a vehicle owner.
Bridgeton, NJ
ENGINE
Car since bought either won't start or fails to come out of gear then stalls out in reverse or randomly in intersections I have small children and it's dangerous and several mechanic cant figure it out. Replaced batteries starters and issue continues
NHTSA complaint #11744916 — an unverified report by a vehicle owner.
Yonkers, NY
AIR BAGS
This situation is occurring more and more often with this vehicle. The vehicle will be in drive, moving, and in the middle of a road or highway just shutdown completely. It happened 4 times 2 weeks ago. Brought to a auto mechanic and nothing could be discovered to be malfunctioning.
NHTSA complaint #11732518 — an unverified report by a vehicle owner.
Yonkers, NY
ELECTRICAL SYSTEM
This situation is occurring more and more often with this vehicle. The vehicle will be in drive, moving, and in the middle of a road or highway just shutdown completely. It happened 4 times 2 weeks ago. Brought to a auto mechanic and nothing could be discovered to be malfunctioning.
NHTSA complaint #11732518 — an unverified report by a vehicle owner.
Cleveland, OH
STEERING
My horn started to honk on its own the front windshield wipers will not stop and the turn signals does not work anymore I was told the clock spring needs replaced there is a recall on google but now showing with my vehicle
NHTSA complaint #11727297 — an unverified report by a vehicle owner.
Cleveland, OH
ELECTRICAL SYSTEM
My horn started to honk on its own the front windshield wipers will not stop and the turn signals does not work anymore I was told the clock spring needs replaced there is a recall on google but now showing with my vehicle
NHTSA complaint #11727297 — an unverified report by a vehicle owner.
Olivehurst, CA
UNKNOWN OR OTHER
The ignition fob messed up on me and won’t start the key fobs not reading it shuts off
NHTSA complaint #11714702 — an unverified report by a vehicle owner.
at 200,000 milesDover, DE
ELECTRICAL SYSTEM
The contact owns a 2010 Dodge Journey. The contact stated that the horn engaged unintendedly while driving. The contact stated that the failure persisted even while the vehicle was parked and turned off. The vehicle was taken to AAA several times, and the battery and the battery terminals were replaced; however, the failure persisted. The vehicle was taken to the dealer to be diagnosed. The failure mileage was approximately 200,000.
NHTSA complaint #11712439 — an unverified report by a vehicle owner.
Carbondale, ILCrash
ELECTRICAL SYSTEM
vehicle repeatedly fails to start because of ignition system defect I have to wiggle or finesse the key fob in the ignition slot to get the car to start. The problem has happened many times. The first time I crashed into my shed I was so scared. and now the vehicle will not start at all leaving me in my family straight on the roadside I am aware of existing recall RO3 for the ignition switch wind module on this model year my vehicle either was not repaired or still exhibiting the same defect after prior service. This is a safety issue because it leaves driver stranded unexpectedly and may also cause the ignition to shut off while driving I request an HSTSA investigate further or ensure the manufacturer repair repairs this issue under recall.
NHTSA complaint #11695022 — an unverified report by a vehicle owner.
Deland, FL
AIR BAGS
Faulty active head restraints in both front driver and passenger seats, causing both units to deploy while driving, causing my driver to temporarily lose control of the vehicle.
NHTSA complaint #11687796 — an unverified report by a vehicle owner.
Osceola, IN
SEATS
I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am lucky no one was in my passenger seat and that I wasn't driving at that time. I looked more into it and it looks like the plastic encasing the metal bar which holds the headrest together snapped. Googling online I saw that this is a common issue with dodge, jeep, and Chrysler cars. I am now worried my driver side active headrest restraint system could go off while I am driving and cause an accident, as the passenger one definitely flew forward fast when it snapped.
NHTSA complaint #11684112 — an unverified report by a vehicle owner.
Osceola, IN
AIR BAGS
I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am lucky no one was in my passenger seat and that I wasn't driving at that time. I looked more into it and it looks like the plastic encasing the metal bar which holds the headrest together snapped. Googling online I saw that this is a common issue with dodge, jeep, and Chrysler cars. I am now worried my driver side active headrest restraint system could go off while I am driving and cause an accident, as the passenger one definitely flew forward fast when it snapped.
NHTSA complaint #11684112 — an unverified report by a vehicle owner.
Warren, MI
VEHICLE SPEED CONTROL
It all started with no starts and had starter replaced and then charging problem had new battery and alternator replaced . Then driving to work all the dashboard lights lit up like a Christmas tree and died a couple of times once in the middle of the road . Even when the car was in park and key out of the ignition the lights on dashboard would light up , like the car never totally shut off?Replaced ecm afterwards thinking that was the problem but wasn’t the case (I still have the original ecm unit ) and still there was a battery drain , driving it and the lights lit up the dashboard and stalled out . You can here a buzzing sound after the car if off and key is removed ?
NHTSA complaint #11668926 — an unverified report by a vehicle owner.
Warren, MI
ELECTRICAL SYSTEM
It all started with no starts and had starter replaced and then charging problem had new battery and alternator replaced . Then driving to work all the dashboard lights lit up like a Christmas tree and died a couple of times once in the middle of the road . Even when the car was in park and key out of the ignition the lights on dashboard would light up , like the car never totally shut off?Replaced ecm afterwards thinking that was the problem but wasn’t the case (I still have the original ecm unit ) and still there was a battery drain , driving it and the lights lit up the dashboard and stalled out . You can here a buzzing sound after the car if off and key is removed ?
NHTSA complaint #11668926 — an unverified report by a vehicle owner.
Warren, MI
ENGINE
It all started with no starts and had starter replaced and then charging problem had new battery and alternator replaced . Then driving to work all the dashboard lights lit up like a Christmas tree and died a couple of times once in the middle of the road . Even when the car was in park and key out of the ignition the lights on dashboard would light up , like the car never totally shut off?Replaced ecm afterwards thinking that was the problem but wasn’t the case (I still have the original ecm unit ) and still there was a battery drain , driving it and the lights lit up the dashboard and stalled out . You can here a buzzing sound after the car if off and key is removed ?
NHTSA complaint #11668926 — an unverified report by a vehicle owner.
Jefferson City, MO
ELECTRICAL SYSTEM
Since buying my car, it has completely shut off while driving down the street 3 times with the key still in the run/on position. When it has done this I've lost power steering, power braking and complete power loss. The 3rd time this happened while I was taking my children to school and almost caused us to crash so I called a local locksmith, because I thought it was my key because the remote functions (lock, unlock, panic, and remote start) had stopped working also, paid for a new key and programming, only to find out it wasn't just the key, it was also the wireless ignition node module was defective too so I had to have it replaced and programmed as well. The locksmith asked my permission to disassemble the WIN module to inspect it for the cause of the problem and he said that there was a bad contact point inside that was breaking connection and causing the shutdown. I had to pay $1000.00 for these parts and service and I no longer have access to the module that was originally in my car since he took it apart. Thank God I managed to avoid any accidents when these incidents happened. The first time was in March of 2025
NHTSA complaint #11664129 — an unverified report by a vehicle owner.
Edinboro, PA
SERVICE BRAKES
The contact owns a 2010 Dodge Journey. The contact sated while driving 15 MPH, the brake pedal was depressed; however, the vehicle failed to respond. The contact made a left turn and the brakes seized. The contact stated that the ECS, engine check, and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to several independent mechanics where it was determined that the brake hose was leaking, and an unknown hose had detached. The vehicle was repaired for the most recent failure. The remained at the residence and had not been driven since. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11635339 — an unverified report by a vehicle owner.
Coram, NY
STEERING
I went to go start my vehicle to commute home from work and had no power steering. I did some research and saw that my vehicle model from 2007-2016 was recalled for this issue
NHTSA complaint #11631858 — an unverified report by a vehicle owner.
Sheridan, WY
SEATS
My active headrests on the front seats have suddenly sprung, i.e. they have opened up. The car was parked in my yard, no other vehicles around, no accident/fender bender. I went out one day and the headrests were both opened up. This is a known problem for Dodge (at the time it happened, I researched) and they did extend the warranty for ten years; however, my vehicle is a 2010 so past that extended warranty. This is an expensive fix. I am a senior on a fixed income and wonder if there is any way to remedy this problem?
NHTSA complaint #11621351 — an unverified report by a vehicle owner.
at 140,000 milesSykesville, MD
ELECTRICAL SYSTEM:HORN
The contact owns a 2010 Dodge Journey. The contact stated that while the vehicle was parked, the horn inadvertently honked. There was no warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
NHTSA complaint #11606577 — an unverified report by a vehicle owner.