29 of the
7,994 complaints filed about the Dodge Journey
are about the equipment —
0% of everything owners reported.
The worst model year for it is 2009.
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE AND THE RADIO SHORTED OUT. THE DEALER (LAWTON CHRYSLER JEEP DODGE RAM, 215 SE INTERSTATE DR, LAWTON, OK 73501, (580) 350-6000) DIAGNOSED THAT IT WAS DUE TO A HARDWARE FAILURE, BUT PROVIDED NO SOLUTION. THE DEALER ADVISED THE CONTACT TO NOTIFY SIRIUS XM. THE CONTACT NOTIFIED SIRIUS XM AND WAS INFORMED TO NOTIFY THE WARRANTY COMPANY TO SERVICE THE RADIO. THE RADIO FAILURE WAS NOT RESOLVED. THE VEHICLE WAS RECENTLY PURCHASED LESS THAN 30 DAYS AGO AND THE DEALER PROVIDED NO REASON AS TO WHY THEY HAD NOT COMPLETED THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING) PRIOR TO SELLING THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THERE WAS ALSO AN INTERNAL ELECTRICAL FAILURE WITH OTHER COMPONENTS BESIDES THE RADIO. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 17,300. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11020415 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE RADIO FAILED WITHOUT WARNING. THE RADIO ACTIVATED AFTER DRIVING APPROXIMATELY FIFTEEN MINUTES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #10819936 — an unverified report by a vehicle owner.
HEATER WENT OUT IN THE WINTER. WENT TO DEALER AND TOLD ME IT WAS THE HEATER CORE. DUE TO THIS I COULD NOT GET THE HEATER CORE REPLACED AT THE TIME BECAUSE THE PART IS ON BACK ORDER BY 125. SO THIS SEEMS TO BE A PROBLEM WITH MORE THAN 1 VEHICLE SO NEED TO CHECK INTO THIS MORE BUT I BELIEVE THAT IT SHOULD BE A RECALL PART.
NHTSA complaint #10764010 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR CONDITIONER ACTIVATED AND DEACTIVATED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 300.
NHTSA complaint #10759762 — an unverified report by a vehicle owner.
OUR DVD/NAVIGATION SYSTEM RANDOMLY POWERS OFF AND RESTARTS WHILE WE ARE DRIVING. THE SYSTEM HAS BEEN "UPDATED" AND HAS BEEN COMPLETELY REPLACED THE DEALERSHIP BUT THE PROBLEM CONTINUES TO OCCUR. WE HAVE HAD THIS ISSUE ADDRESSED 3 TIMES AND OUR VEHICLE IS IN THE DEALERSHIP AGAIN RIGHT NOW.
NHTSA complaint #10704543 — an unverified report by a vehicle owner.
I RECEIVED A RECALL NOTICE FOR MY VEHICLE BACK IN 2013 OR 2014 REGARDING THE WIRELESS IGNITION NODE (WIN) MODULE. CHRYSLER RECALL NUMBER IS: L25 NHTSA RECALL NUMBER IS: 11V-139. RECALL DATE IS: MARCH 1, 2011. I HAVE HAD MY VEHICLE COMPLETELY SHUT OFF ON SEVERAL DIFFERENT OCCASIONS WHICH HAS ALMOST GOTTEN ME IN A WRECK. I HAVE BEEN FORTUNATE TO BE ABLE TO GET OUT OF THE WAY OF TRAFFIC BUT THE LAST TWO TIMES THIS HAS HAPPENED I WAS BARELY ABLE TO AVOID AN ACCIDENT. ONE TIME I WAS DRIVING ON A TOLL ROAD IN AUSTIN, TEXAS AND GOING OVER A BRIDGE AND HAD TO PULL AS CLOSE TO THE CENTER CEMENT WALL AS POSSIBLE AND RESTART MY VEHICLE AND HURRY TO GET OUT OF TRAFFIC BEFORE I WAS HIT. THIS LAST TIME THAT IT HAPPENED I WAS DRIVING ON MY WAY TO WORK ON AGAIN A BUSY 4 LANE ROAD AND WAS ABLE TO PULL INTO AN ENTRANCE OF AN APARTMENT COMPLEX AND RESTART MY VEHICLE. BOTH TIMES IT HAS BEEN A CLOSE CALL. MY LOCAL DODGE DEALERSHIP KEEPS TELLING ME THAT THERE IS CURRENTLY NO REPLACEMENT PART AVAILABLE. THIS IS BECOMING VERY FRUSTRATING AND ALSO VERY SCARY AT THE SAME TIME. CAN YOU PLEASE ADVISE ME AS TO WHEN THIS REPLACEMENT PART MIGHT BE AVAILABLE. LIKE IT SAID I HAVE.
NHTSA complaint #10695444 — an unverified report by a vehicle owner.
IN JUNE OF 2013 MY CAR ALARM STARTED TO COME ON RANDOMLY. FIRST WHILE CAR WAS IN PARKED POSITION. DAYS AFTER IT THEN STARTED SOUNDING WHILE DRIVING, LEAVING MY THEN 6 YEAR OLDS HYSTERICAL. IT WAS HAPPENING SO MUCH THAT WE TOOK OUT THE FUSES. IN NOV 2014, WHILE ENTERING THE INTERSTATE EXIT MY CAR SHUT OFF GOING 35MPH AROUND A DEEP CURVE. I LOST ALL CONTROL OF STEERING AND ACCELERATION, BRAKES LOCKED UP. I WAS ABLE TO FORCE STEER TO SHOULDER AND TURN CAR OFF AND BACK ON. IT RAN OK UNTIL A COUPLE WEEKS LATER IT DID IT AGAIN. COMING HOME OFF INTERSTATE W/ KIDS IN CAR, CAR SHUT OFF WHILE GOING 40 MPH IN MID CURVE! NOW BEGINNING FEB 2015, MY BATTERY GOES DEAD REPEATEDLY. I'VE HAD TO HAVE IT JUMPED OFF ALMOST EVERY MORNING FOR LAST MONTH. I TOOK IT TO AUTO STORE AND BATTERY TESTED GOOD. MARCH 2015, BATTERY GOING DEAD AGAIN. I'VE HAD ACCREDITED MECHANIC LOOK AT IT WHO TESTED EVERYTHING ALONG W/ RELAYS. HE STATED BATTERY WAS GOOD BUT BASICALLY ALARM, ALTHOUGH IT'S NOT HEARD, ITS STILL WAKING UP AND DRAIN BATTERY. HE COULDN'T GO BEYOND THIS POINT TO FIX BECAUSE HE BELIEVED IT'S SOMETHING IN COMPUTER SYSTEM? I TOOK TO DEALER AND AFTER I EXPLAINED EVERYTHING TO THEM & BEEN WITHOUT A CAR FOR WEEK, THEY INSISTED IT BATTERY WAS BAD. SO WE HAVE REPLACED BATTERY, YET THEY DID NOT ADDRESS RANDOM ALARM/HORN. SO I TOOK BACK SAME DAY TO ADDRESS THIS ISSUE B/C IT WILL CONTINUE. THEY NOW ARE SUGGESTING TO REPLACE HORN SWITCH OF WHICH AFTER LOOKING AT OTHER CONSUMERS I DON'T THINK WILL FIX THE PROBLEM. THERE IS SOMETHING IN THE CARS COMPUTER TRIGGERING THE ALARM BUT FOR SOME REASON THEY REFUSE TO CHECK THAT. I'M NOT SURE IF IT'S JUST BECAUSE THEY CAN'T GET AS MUCH MONEY FROM RESETTING COMPUTER OR NOT. I KNOW I DON'T HAVE MONEY TO THROW AWAY ON TRAIL & ERROR. WITH ALL THE COMPLAINTS ON THIS I CAN'T FIGURE OUT HOW THE DEALERS/COMPANY CHRYSLER DODGE JEEP DOESN'T HAVE A SOLUTION.
NHTSA complaint #10695381 — an unverified report by a vehicle owner.
THE CAR ALARM WILL GO OFF SPORADICALLY, NOT HONKING CONSISTENTLY. IT HAS GONE OFF WHILE DRIVING THE CAR AS WELL! THE KEY FOB WON'T TURN IT OFF SO I WOULD GO PULL OUT THE HORN FUSES UNDER THE HOOD. THE ALARM WILL STILL GO OFF WITHOUT THE HORN FUSES. IT IS OBVIOUS BECAUSE THE LIGHTS WILL FLICKER, AS IF THE ALARM IS GOING OFF, AND A CLICKING NOISE OF THE ALARM BEING ACTIVATED IS HEARD. DON'T KNOW WHAT TO DO AND IT IS ANNOYING HAVING TO DRIVE AROUND WITHOUT MY HORN WORKING! WHEN THE ALARM GOES OFF, WE ARE NOT ACCIDENTALLY PRESSING THE KEY FOB BUTTONS. AGAIN, WHEN THE HORN HONKS DURING ALARM ACTIVATION, IT IS A SPORADIC HONKING LIKES THE CAR IS POSSESSED, RATHER THAN A CONSISTENT HONK. PLEASE HELP!
NHTSA complaint #10575040 — an unverified report by a vehicle owner.
I HAVE ALSO BEEN DEALING WITH THIS SAME ISSUE FOR THE PAST 6-8 MONTHS AND BASED ON OTHER COMPLAINTS I HAVE READ I AM NOT THE ONLY ONE.. THE ELECTRICAL RANDOMLY GOES OUT WHILE DRIVING. SOMETIMES IT WILL COME BACK ON ITS OWN BUT MOST OF THE TIME I HAVE TO PULL OVER TO TURN CAR OFF AND RESTART. WINDOWS, BLINKERS, AC, RADIO, WIPERS, HAZARDS, AND EXTERIOR BRAKE LIGHTS, ETC GO OUT. (I DO NOT LOSE CONTROL OF DRIVING BUT FEAR THAT IS WHAT IS NEXT, BASED ON OTHER PEOPLE'S COMPLAINTS OF SIMILAR ISSUES). THE DEALERSHIP CANT FIND THE PROBLEM, COULDN'T REPLICATE ISSUE (HAD TURNED OFF CAR DESPITE MY TELLING THEM IT WORKS AFTER RESTARTED), AND TOLD ME TO BRING IT BACK NEXT TIME HAPPENS SO THEY CAN SEE (AS IF THEY DIDN'T BELIEVE ME)..I HAVE BOUGHT BACK AGAIN. ONLY HAVE APPROXIMATELY 3,000 MILES LEFT ON THE EXTENDED WARRANTY- SEEMS THEY ARE WAITING WARRANTY OUT. THIS IS A POSSIBLE DANGEROUS SITUATION THAT CAN CLAIM LIVES, IF SOMEONE DOESN'T SEE ME BRAKING, TRYING TO TURN, WIPERS WOULDN'T WORK DURING A RAIN DOWNPOUR ONCE.. DODGE NEEDS TO ADDRESS THIS AS A WHOLE!!
NHTSA complaint #10560179 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER TOUCHED THE RADIO AND BURNED HER HAND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A SHORT IN THE RADIO/DVD RECEIVER AND IN THE DOOR CONTROL MODULE. THE TECHNICIAN STATED THAT THE DOOR CONTROL MODULE AND THE RADIO/DVD RECEIVER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
NHTSA complaint #10512440 — an unverified report by a vehicle owner.
2009 DODGE JOURNEY AIR PRESSURE SENSOR FAILURE. ON 4-23-13. I WAS TRAVELING A LOCAL HIGHWAY ABOUT 65 MPH WHEN THE VALVE STEM AND PRESSURE SENSOR CAME LOOSE AND FELL INTO THE TIRE ON THE RIGHT REAR TIRE. I MANAGED TO GET THE CAR STOPPED SAFELY AFTER LOOSING CONTROL. AFTER READING A DODGE FORUM ON-LINE. THE GENERAL IDEA IS THAT THIS 2009 DODGE JOURNEY PRESSURE SENSOR IS POORLY DESIGNED. FROM WHAT I UNDERSTAND. DODGE CHANGED THE MATERIAL THE SENSOR IS MADE OF IN 2011.
NHTSA complaint #10509526 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE LIFTING THE VEHICLE USING THE PROVIDED JACK (SERIAL NUMBER: D4756386AB) THE ARM OF THE JACK BENT, CAUSING IT TO SLIDE FROM UNDER THE VEHICLE WHILE LIFTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 18,064.
NHTSA complaint #10475415 — an unverified report by a vehicle owner.
THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BECAUSE THAT IS CONTROLLED BY THE TOUCH SCREEN THAT SHORTS OUT. NOT TO MENTION THAT THE DISPLAY ON MY DASH KEEPS SWITCHING OVER TO SOME UNKNOWN LANGUAGE.
NHTSA complaint #10458216 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY WHICH CAME EQUIPPED WITH A TIRE JACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE, THE CAR JACK FAILED AND CAUSED THE VEHICLE TO FALL BEFORE THE TIRE COULD BE INSTALLED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE TO THE CONTACT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE IF THE VEHICLE SUSTAINED ANY DAMAGES. THE FAILURE AND THE CURRENT MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10452212 — an unverified report by a vehicle owner.
MY DODGE WAS PURCHASED AND ORIGINALLY HAD A RADIO CONNECTION PROBLEM. WHERE IT PLAYED STATIC WHILE PLAYING A CD AS WELL AS THE SPEAKERS SOUNDED BLOWN OUT. SINCE HE RADIO HAS BEEN REPLACED 3 TIMES AND STILL SEEMS TO REMAIN THE SAME. I HAVE HAD THE ALIGNMENT DONE 4 TIMES SINCE MAY 2011 AND THE PROBLEM REMAINS.THE AC HAS A DELAY WHEN TURNED ON. BUT MY BIGGER PROBLEM IS WHEN I FELT MY CAR SHUDDER WHILE PULLING AWAY FROM THE CURB. IT SERIOUSLY FELT AS THOUGH THE WHEELS WERE GOING TO FALL RIGHT OFF AND OUT FROM UNDER THE CAR. I TOOK IT IN TO THE DEALERSHIP AND THEY REPORTED NO PROBLEM ALTHOUGH WHEN WE TEST DROVE THE CAR THE ! LIGHT IN THE DASH CAME ON. SO THEY HAD ME WAIT ABOUT 20 ADDITIONAL MINUTES TO FIX THE ISSUE. SINCE I HAVE GOTTEN MY CAR BACK IT NOW SHUTS COMPLETELY OFF WHEN I COME TO A STOP. I AM FREAKED OUT AND DEVASTATED BY MY OVERWHELMING CONCERN FOR MY 5YR SON AND MYSELF. I JUST AM CURRENTLY NOT FEELING THE "DEPENDABLE DODGE" STATEMENT. HOPEFULLY DODGE RECOGNIZES THAT THIS IS HAPPENING OFTEN AND FIXES IT BEFORE A DEATH OCCURS. SIMPLY IS IT A DANGER TO OUR SELF AND THE COMMUNITY TO DRIVE AROUND IN CARS THAT COMPLETELY SHUT DOWN UNEXPECTEDLY.
NHTSA complaint #10430430 — an unverified report by a vehicle owner.
CONSUMER WRITES IN REGARDS TO PROBLEMS WITH REMOTE START FEATURE *TGW THE CONSUMER STATED THE REMOTE START WAS IN HIS POCKET, WHILE DOING SOME GARDENING. WHEN HE RETURNED HOME, HE FOUND THE VEHICLE LOCKED WITH THE ENGINE RUNNING.
NHTSA complaint #10424811 — an unverified report by a vehicle owner.
2010 DODGE JOURNEY SXT BRAKE FAILURE. ROTORS REPLACED BY CARMAX AND SERVICED BY LANDMARK DODGE. EXTREME SHAKING IN FRONT WHEEL AND PREMATURE REAR BRAKE FAILURE.
NHTSA complaint #10419776 — an unverified report by a vehicle owner.
I HAVE AN 09 DODGE JOURNEY THAT HAS ISSUES FROM DAY ONE. 1ST THE A/C BROKE. THEY FIXED IT THAT WAS ONLY 2 WEEKS AFTER I BOUGHT THE CAR. THE CAR WAS NEW AND BOUGHT IN 01/2009. AT A LITTLE OVER 12000 MILES MY BRAKES WERE GONE. I HAD TO ROTATE ROTORS AND PUT NEW BRAKE PADS. EVER SINCE THEN I HAVE HAD TO CHANGE THE PADS (2 TIMES THE ROTORS COMPLETELY ALL OTHER TIMES ROTATING THE ROTORS)5 MORE TIMES. I HAVE CALLED CHRYSLER AND ALL THEY HAVE DONE IS MADE THE WARRANTY TO 36000 MILES BUT THAT IS NOT FIXING A PROBLEM. I HAVE GOTTEN ONLINE AND RESEARCHED. I AM NOT THE ONLY ONE HAVING THIS PROBLEM . THERE ARE THOUSANDS OF OTHERS AND THERE ARE ACTUALLY LAWSUITS OUT THERE FOR THIS REASON. I WAS IN A FENDERBENDER IN DEC. 2010 AND I CAN NOT HELP BUT WONDER IF I WOULD HAVE HAD BRAKES THERE WERE 100% IF IT COULD HAVE BEEN AVOIDED.WITH ALL THE COMPLAINTS I AM WONDERING HOW MUCH IT WILL TAKE FOR A RECALL OR SOMETHING TO BE PUT INTO EFFECT. I HOPE IT DOES NOT TAKE PEOPLE GETTING KILLED FOR THIS TO BE CORRECTED.
NHTSA complaint #10402967 — an unverified report by a vehicle owner.
INAUG 2010, I HAD THE BRAKE PADS CHANGED BARELY A YEAR AFTER BUYING THE CAR. THE NEXT MONTH I HAD TO HAVE NEW ROTORS BECAUSE THEY WARPED. A MONTH LATER THEY WERE WARPED AGAIN, COULDN'T GET THEM CHANGED UNTIL MAR 7, 2011. EXACTLY 30 DAYS LATER THEY WERE WARPED AGAIN. JUST HAD THEM AND THE BRAKE PADS REPLACED ON MAY 8, 2011.
NHTSA complaint #10399492 — an unverified report by a vehicle owner.
PREMATURE BRAKE WEAR DUE TO INADEQUATE BRAKE SYSTEM TO THE WEIGHT OF CAR. 12K MILES BRAKE CALIBERS LOCKED UP; 14,500 MILES REPLACED FROM BRAKE PADS AND ROTORS SO BAD HAD TO BE REPLACED; 26K MILES AGAIN FRONT ROTORS HAD TO BE TURNED. NOW 3 MONTHS LATER 28K MILES I NEED FRONT AND BACK BRAKE PADS AND ALL 4 ROTORS TURNED. CAN'T HANDLE THE CAR ON ROAD FOR EXCESSIVE GRABBING OF BRAKES AND STEERING UNABLE TO HOLD ONTO WHEN BRAKES APPLIED. DODGE HAS HAD MANY COMPLAINTS AND LAW SUITS FILED IN NJ. THEY JUST RECENTLY EXTENDED THE BRAKE WARRANTY TO 36K WITHOUT NO NOTIFICATION HOWEVER, SINCE I HAD ALREADY BEEN TOLD UNWARRANTED AND HAD TO GET BRAKES REPAIRED ON A WEEKEND STRANDED AND DIDN'T USE MOPAR PARTS THEY WILL NOT WARRANTY AND NOW TELLING ME THAT THE ROTORS ARE WARPED DUE TO EXCESSIVE HEAT. YES EXCESSIVE HEAT BECAUSE THEIR IS A LAW SUIT DUE TO INADEQUATE BRAKES FOR THE WEIGHT OF THE VEHICLE. PLEASE HELP DODGE JOURNEY OWNERS AND ANYONE ON THE ROAD NEAR THEM. UNSAFE CONDITIONS, IT IS THE NEW TOYOTA. HOW MANY PEOPLE NEED TO DIE BEFORE CORP. ARE HELD ACCOUNTABLE THEY KNOW. THE SERVICE MGR EVEN ACKNOWLEDGE BUT STATES "HE DIDN'T DESIGN IT, DIDN'T BUILD IT OR BROKE IT".
NHTSA complaint #10395671 — an unverified report by a vehicle owner.