88 of the
7,994 complaints filed about the Dodge Journey
are about the suspension —
1% of everything owners reported.
The worst model year for it is 2009.
My Cadillac converter is going bad. I only had my truck for 3yrs now. Also the steering and suspension diag/power steering system flush. Can I get a feed back to what shall I do or what can be done. Feel free and contact me at [XXX] mobile number. Email [XXX] Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11618873 — an unverified report by a vehicle owner.
We've owned this vehiclenot even 4 years. It had an engine recall that it was part of. It says it was repaired, however it never recieved a new engine. Now I just spent $9,000+ to replace the entire engine because of the exact issue of the recall: metal fragments in the engine. Why did I pay for this recall problem? Did dodge replace the engine during the recall? Paperwork says no, but shows it was "repaired". If it was replaced, why did I replace it again for the exact same issue? Dodge has financially ruined our family. Besides this $9k we've spent $6k on engine work before the new engine, $4,500 on transmission work (with more to come as we're currently experiencing transmission issues) and $6k + on all kinds of issues that has never occurred on any vehicles I have owned in the last 30 years. And we've spent all this in under 4 years. This is unacceptable! For an american auto maker to produce and sell vehicles like this. This is why we people buy foreign. This dodge IS NOT a well built, trustworthy and dependable car. You won't believe how many times we've had to miss school and work because the car was broken down or being repaired. Our Honda civic was 20 years old, ran better and was 100% dependable. I never had to replace the engine, do ANY transmission work or have had half the problems with my civic than I have had and currently have with this "american" car that is only 11 years old. As a 1 income family with 2 kids in college and one still in high school, this is completely devastating to us. Trying to save money and get ahead and ALL OF IT has been spent fixing this vehicle. Dodge has completely devastated our family. How can an American auto maker be allowed to get away with producing vehicles like this? Why should I have to go bankrupt owning a dodge? Why won't they accept responsibility for their defective product? I've spent $25,000 fixing this dodge in 4 years. I can't afford to fix it or buy a new car. We're ruined
NHTSA complaint #11605949 — an unverified report by a vehicle owner.
Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried purchasing a rebuilt ABS and it did not work as it was not compatible with my VIN. This is the second Dodge Journey I have owned and both have had the shaking issue. My automatic braking system and cruise control will no longer work as a result of the ABS failure, which makes this very dangerous to drive. I only have around 90,000 miles on this car and planned to keep it long term, but finding that I cannot get parts. I have also always had many problems with the fuel system. The light goes on all the time for the fuel cap even when it is on. The dealership advised it is the closure for the fuel tank that keeps having an issue. I smell fuel inside my car as soon as I turn it off after driving.
NHTSA complaint #11595033 — an unverified report by a vehicle owner.
Hi I owned JOURNEY 2015 since 2 years all of sudden I noticed some fluids red colour under the HOOD leaking drastically so I parked the vehicle at my Driveway I came to know from my neighbours that they have a recall on there JOURNEY 2014 v4
NHTSA complaint #11584398 — an unverified report by a vehicle owner.
The electrical is so messed up the battery drains within hours, I have shorts in all aspects of this car(Bluetooth, navigation, clicking relays nonstop, heat goes out intermittently, power switches on doors. I saw my headlights surging in power in the middle of nowhere, they would get bright, then go dim, then a battery icon illuminated on my dashboard before my car downshifted so hard I almost lost control of the car. The dealer replaced my motor mounts and my alternator, after calling to say my battery is bad and then turned around and said it wasn’t. Not to mention my brakes locked up in a little rain and I couldn’t stop crashing through a wall. Replaced my rear light turning bulb and it exploded with fire when I went to change it. The suspension is horrible and I am pretty sure my cv axles are all broken. Everything keeps breaking. Lifter Taps intermittently, rough idling and hard shifting. Key fob doesn’t start car or is recognized with fresh batteries in it. When I jump start it sometimes the horn goes off for a minute. The reverse camera goes out for days and randomly comes on again. Under the hood feels so extremely hot and for some reason it doesn’t register as overheating. Even when I check fluids and for the coolant levels are low for some reason. There is an actuator That constantly is going off under the dash. Airbags didn’t deploy when i hit the wall at all. The limp mode has come on and gone off a few times. Only codes I have is for tps and an outdoor ambient temperature sensor that says it’s either negative 40 degrees or 122 degrees. Which won’t let me clear nor allow me to remote start. Warranty is gone and when you take the fuse box cover off under the hood(just the cover) it goes haywire shaking and lights all over the dash and I have to shut the car off. Yes somebody please inspect this vehicle. The absolute worst vehicle I owe 12k on and I can’t afford to fix all of this that’s shutting down at the same time
NHTSA complaint #11553890 — an unverified report by a vehicle owner.
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
NHTSA complaint #11531486 — an unverified report by a vehicle owner.
The airbag light came on intermittently but now has stayed permanently. The suspension of the car become almost uncontrollably bouncy with the slightest dip or hump on the road. The bouncing continues for a couple miles and at times does make steering difficult. The tires are 4 months old and the car has been serviced at regular intervals.
NHTSA complaint #11515900 — an unverified report by a vehicle owner.
I purchased a 2013 dodge journey approximately 8 months ago. Before I bought it I asked the salesperson if the front end was out of alignment, as it pulled to the right. He told me everything was checked, and it was in excellent condition. He told me the reason it pulled to the right is that the roads were made with a slight slant for water to run off. It continued to pull, although it was drivable. When the snow fell, Oct. 2021, and the roads were packed with snow and ice I could barely keep the vehicle on the road. It kept wanting to swerve off the road to the right. I had to drive 20 miles an hour to and from work on bad roads. There were times I had to stop as I felt little to no control. I had never had anything like this happen to me. I called Iron Trail Motors in Virginia, MN (where I purchased it) and explained what was happening. The person I spoke to said their car was slipping back and forth, also. She said she had an SUV and they aren't easy to control in the winter. I've had to replace 3 different wheel bearings in that time. I was just in the shop last week. They told me the reason the wheel bearings were going is the LR and RR upper and lower control arms were bad. Lateral links. They must have been bad when I bought the vehicle, along with many other repairs. The work they need to do is $1200 -$1700. I was informed driving with a bad control arm is dangerous. To start, a control arm is a hinged suspension link situated between the chassis and the suspension upright or hub that attaches to the wheel. If something is wrong with the control arm, the following can happen: Your steering will be unpredictable and hard to control Your vehicle may pull to one side, even when you are holding the steering wheel straight It still needs to be repaired.
NHTSA complaint #11468793 — an unverified report by a vehicle owner.
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds over a bump or an uneven road surface, the front end of the vehicle would make loud abnormal popping sounds. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that that the failure had become increasingly intense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,735.
NHTSA complaint #11463053 — an unverified report by a vehicle owner.
The front suspension and sway bar with all attachments should be recalled. I am not sure if other 2015 dodge Journey users have experienced this or not but since I got my car in 2016 i have had to replace all the parts on 4 different occasions. It is ridiculous and to me is a safety issue.
NHTSA complaint #11449579 — an unverified report by a vehicle owner.
I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.
NHTSA complaint #11422147 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2020 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT END OF THE VEHICLE BOUNCED, VIBRATED AND SHOOK UP AN DOWN. ADDITIONALLY, WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A LOUD SQUEALING SOUND WAS PRESENT COMING FROM STEERING RACK AND THE FRONT WHEELS. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER KUNES CHRYSLER LOCATED AT 1615 N STATE ST, BELVIDERE, IL 61008 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
NHTSA complaint #11396817 — an unverified report by a vehicle owner.
I GOT MY 2018 DODGE JOURNEY CROSSROAD NEW WITH ONLY 36 MILES ON IT FROM THE DEALERSHIP. I'VE HAD NOTHING BUT PROBLEMS WITH MY FRONT PASSENGER SIDE CAMBER BEING OUT OF LINE. I HAD TO HAVE MY STRUTS REPLACED UNDER WARRANTY. CAMBER NOT ADJUSTABLE, DEALER UNDER WARRANTY MADE WHOLE BIGGER FOR ADJUSTMENT. MY 2018 DODGE JOURNEY CROSSROAD NOW ONLY HAS 64,000 MILES AND MY FRONT PASSENGER SIDE TOP CAMBER BOLT BROKE AND MY WHEEL FELL OUTWARD. THANK GOD I WAS JUST PULLING OUT OF MY DRIVEWAY MAKING A RIGHT HAND TURN WHEN IT HAPPENED.
NHTSA complaint #11388615 — an unverified report by a vehicle owner.
MY AWD LIGHT IS ON AND WHEN I WAS DRIVING MY SUV REAR WHEELS SPIN MY SUV AROUND IN THE MIDDLE OF THE HIGHWAY AND I ALMOST CAUSED AN ACCIDENT. ON HIGHWAY 84 GOING TOWARD MISSISSIPPI.
NHTSA complaint #11383991 — an unverified report by a vehicle owner.
MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?
NHTSA complaint #11366010 — an unverified report by a vehicle owner.
WE WERE DRIVING THE CAR WHEN STEERING SUDDENLY BECAME ALMOST IMPOSSIBLE. IT WAS FRIGHTENING AND DANGEROUS. WE WERE FINALLY ABLE TO MUSCLE THE CAR TO THE SIDE OF THE ROAD, DODGING TRAFFIC ALL THE WAY, AND STOP. WE TOOK IT TO THE SHOP AND WERE INFORMED THE RACK AND PINION STEERING HAD GONE OUT. WE TOOK THE CAR TO THE SHOP AND THE MECHANIC TOLD US WHAT HAD HAPPENED. THE REPAIR WORK WAS VERY EXPENSIVE BUT WHAT WAS SHOCKING WAS TO FIND OUT THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THE JOURNEY WHICH DODGE HAS ELECTED TO IGNORE. BELOW IS A LINK TO ONE SITE WHICH REPORTS THIS. THIS IS IRRESPONSIBLE. HTTPS://WWW.CARPROBLEMZOO.COM/DODGE/JOURNEY/STEERING-RACK-AND-PINION-PROBLEMS.PHP
NHTSA complaint #11324829 — an unverified report by a vehicle owner.
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
NHTSA complaint #11306961 — an unverified report by a vehicle owner.
I HAVE TAKEN IT GOTTEN IT FIX SO MANY TIMES THE LIGHT WILL STAY OFF FOR A WEEK THEN THE CHECK ENGINE LIGHTS KEEP COMING ON SAYING THE SAME THING OVER AND OVER. THEN IT WILL ADD MORE THINGS THAT IS WRONG. IT WILL CUT OFF WHILE DRIVING ALL THE LIGHTS COME ON. I WON'T GET ON FREEWAY SCARED IT WILL JUST CUT OFF
NHTSA complaint #11302831 — an unverified report by a vehicle owner.