I purchased a used Toyo tire (model Extensa A/S or 436) from a tire shop in Houston, TX on [XXX]. I was assured it was in good condition, but less than three weeks later, the tire showed severe sidewall cracks, dry rot, and bulging. I was stranded at 1 a.m. due to this failure, and when I inspected the tire myself, I found clear signs of structural damage that should have been caught before the sale. I tried to bring this to the attention of the shop. Instead of a resolution, I was spoken to disrespectfully and hung up on. The owner admitted to giving me a discount because of showing up late to fix the tire, though I never asked for one I simply wanted a safe, working tire. A used tire should still last 1 to 3 years, and this one didn’t last three weeks. This presents a serious road hazard, and I believe this business is knowingly selling unsafe used tires. I’m reporting this because it endangers drivers like me and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11667362 — an unverified report by a vehicle owner.
The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
NHTSA complaint #11534132 — an unverified report by a vehicle owner.
225 65 R17 bought the car on 03/31/23 and the dealership sold these tires on vehicle. All 4 dry rotted in sidewalls. Big O tires would not even touch them.
NHTSA complaint #11521663 — an unverified report by a vehicle owner.
I was driving in morning traffic on one of the main streets in my area. My tire suddenly blew out, in the moment after it happened, it felt like my steering wheel locked up. After a few seconds the steering wheel was able to be steered again, and I was able to steer off to the side of the road to get out of traffic. My car is currently still at the dealership. Below I have uploaded some of the communication with dealership (a service advisor) via text. Tire information that I have: Nexen N Priz RH7 225/55R19
NHTSA complaint #11429471 — an unverified report by a vehicle owner.
GOODYEAR ASSURANCE ALL-SEASON TIRE INCURRED A BLOWOUT WHILE OPERATING THE VEHICLE. THE TIRE WAS NEW WITH APPROXIMATELY 100 MILES OF USE. THERE WAS NO OBSERVATION OF MATERIAL IN THE ROADWAY AND NO OBJECT FOUND IN THE TIRE.
NHTSA complaint #11360908 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65R17. WHILE DRIVING 60 MPH, THE FRONT PASSENGER TIRE TURNED TO THE RIGHT. THE VEHICLE WAS TAKEN TO STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, IN 46809, (877) 841-4585) WHERE IT WAS DIAGNOSED THAT THE TIRE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE TIRE AND VEHICLE FAILURE MILEAGE WAS 25,823.
NHTSA complaint #11208065 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65 R17. THE CONTACT TOOK THE VEHICLE TO EXECUTIVE DODGE JEEP (406 S ORCHARD ST, WALLINGFORD, CT 06492, (203) 599-0470) FOR A TIRE ROTATION AND WAS INFORMED THAT THE REAR TIRES WERE WEARING UNEVENLY AND AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000.
NHTSA complaint #11104653 — an unverified report by a vehicle owner.
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. THE DOORS WOULD NOT LOCK AND THE TIRES BLEW OUT, AS THERE WAS NO TREAD ON THEM.
NHTSA complaint #10959388 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #10916488 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING INDICATOR ILLUMINATED NUMEROUS TIMES. THE DEALER REFILLED THE AIR, BUT DID NOT INSPECT THE FACTORY TIRES TO DETERMINE IF THEY HAD A LEAK. THE CONTACT CONSTANTLY HAD TO REFILL THE TIRES WITH AIR. THE DEALER REPLACED ALL FOUR TIRES, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 12/23/16*LJ THE CONSUMER ALSO STATED THERE WAS A NOISE COMING FROM THE POWER STEERING PUMP, WHEN MAKING TURNS. UPDATED 01/04/17.
NHTSA complaint #10908137 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.
NHTSA complaint #10873104 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: 225/55R19. WHILE DRIVING APPROXIMATELY 60 MPH, ONE OF THE TIRES DEFLATED. THE FOLLOWING DAY, THE SAME TIRE EXHIBITED A LEAK AND WAS TOWED TO THE DEALER FOR REPAIR. THE CONTACT STATED THAT ANOTHER TIRE DEFLATED. THE CONTACT HAD THE TIRE REPAIRED. THE FAILURE RECURRED ON ALL FOUR TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 17,000.
NHTSA complaint #10823919 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUHMO TIRES, TIRE LINE: SOLUS KH16, TIRE SIZE: 225/55R19. THE CONTACT STATED THAT DRIVING AT APPROXIMATELY 60 MPH, THE FRONT DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED AND THE TIRE WAS REPLACED. THE CONTACT STATED THAT THE FOLLOWING DAY, THE TIRE HAD A LEAK. THE TIRE WAS REPAIRED. THE CONTACT ALSO STATED THAT ANOTHER UNKNOWN TIRE DEFLATED. THE CONTACT HAD THE TIRE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ON ALL FOUR TIRES. THE TIRES WERE NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE WERE 17,000.
NHTSA complaint #10822846 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT MENTIONED THAT AIR WAS ADDED TO THE TIRES BUT THE TPMS WARNING LIGHT REMAINED ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE MORE THAN ONCE AND WAS NOT ABLE TO PROVIDE A PERMANENT REMEDY TO REPAIR THE CONDITION. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) AND WAS WAITING FOR AN EXTENDED PERIOD OF TIME TO RECEIVE THE PART FOR THE RECALL REPAIR. THE CONTACT WAS UNABLE TO CONFIRM WITH THE DEALER, WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10809757 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUMHO SOULUS KH16 TIRES, SIZE: 225/55/R16. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS LOW. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT ALL OF THE TIRES WERE LEAKING AIR. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE TIRE WAS DEFECTIVE AND CONFIRMED THAT THE TIRE NEEDED TO REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 32,000.
NHTSA complaint #10759494 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE 225/65/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE AND THE PSI SENSOR LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SIDEWALL WAS SEPARATING ON THE FRONT DRIVER SIDE TIRE. THE TIRE WAS REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL TIRE DEALER WHO DISCOVERED THAT THE ADDITIONAL THREE TIRES ALSO EXPERIENCED SIDEWALL SEPARATION AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #10730640 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT 70 MPH, THE LOW TIRE SENSOR LIGHT ILLUMINATED. THE CONTACT HEARD AN ABNORMAL SOUND FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS CONFIRMED THAT THE METAL VALVE STEM NEEDED TO BE REPLACED BECAUSE IT WAS CRACKED CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,716. UPDATED *CN THE CONSUMER STATED THE VALVE NUT CAME OFF AND THE VALVE STEM AND SENSOR WERE SUCKED INSIDE THE TIRE, WHICH CAUSED THE TIRE TO GO FLAT. UPDATED 09/08/15
NHTSA complaint #10724679 — an unverified report by a vehicle owner.