Owners have filed 193 complaints
about the 2002 Dodge Stratus with NHTSA between 2002 and 2016.
The largest single group is the engine & cooling.
Across this model's run it ranks 8 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 32
Against the median year of the Dodge Stratus. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 30
18% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
21.5%
1,000 – 9,999 miles
64.4%
10,000 – 24,999 miles
64.4%
25,000 – 49,999 miles
2719.7%
50,000 – 74,999 miles
3223.4%
75,000 – 99,999 miles
2921.2%
100,000 – 149,999 miles
2216.1%
150,000+ miles
139.5%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Frontal crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2002 Dodge Stratus 4-DR
—
—
—
—
2002 Dodge Stratus 2-DR
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2002peak 10Mar 2016
NHTSA investigations into the 2002 Dodge Stratus
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE02082Opened 6 Nov 2002Closed 23 Apr 2003SEAT BELTS
SAFETY BELT CINCHING LATCH PLATE
THERE ARE NO INJURIES OR FATALITIES ASSOCIATED WITH THIS ALLEGED DEFECT.WHILE CONDUCTING THIS INVESTIGATION, ODI FOUND THAT THE SUBJECT CINCHES MEET THE LOAD BEARING REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, AND THAT MANY OF THE REPORTED FAILURES WERE DUE TO INCORRECT CHILD SAFETY SEAT INSTALLATIONS. ADDITIONALLY, THE REPORT RATE IS LOW (1.60/100K).THE INFORMATION AVAILABLE FAILS TO ESTABLISH THE EXISTENCE OF A DEFECT TREND AT THIS TIME.FURTHER ALLOCATION OF AGENCY RESOURCES TO THIS ISSUE IS UNWARRANTED AND THE PRELIMINARY EVALUATION IS BEING CLOSED.
Recalls on the 2002 Dodge Stratus
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V401000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2001-2002 Chrysler Sebring and Dodge Stratus vehicles, equipped with beige interiors. The affected vehicles were previously repaired for a recall issue using an incorrect part. The incorrect part may not prevent the passenger side sun visor from detaching if the passenger frontal air bag deploys and the passenger side sun visor is folded down in a certain position.
Risk: If the passenger side sun visor detaches and is propelled rearward, there is an increased risk of occupant injury.
15V338000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2000-2005 Eclipse vehicles manufactured April 5, 1999, to December 17, 2004, 2001-2005 Eclipse Spyder vehicles manufactured January 19, 2000, to March 18, 2005, 2001-2005 Chrysler Sebring vehicles manufactured April 17, 2000, to February 21, 2005, and 2001-2005 Dodge Stratus vehicles manufactured April 17, 2000, to February 22, 2005. In the affected vehicles, the passenger side sun visor may be folded down in such a position that, if the passenger frontal air bag deploys, the passenger side sun visor may detach.
Risk: If the passenger side sun visor detaches and is propelled rearward, there is an increased risk of occupant injury.
10E059000
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
FEDERAL-MOGUL IS RECALLING CERTAIN REPLACEMENT CONTROL ARM ASSEMBLIES, PART NUMBERS K7425, 10945, FA4510X, K7427, 10946, AND FA4611X, SOLD FOR USE ON VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE BALL JOINT ON THE CONTROL ARM ASSEMBLY CAN FAIL CAUSING THE BALL STUD TO WEAR THROUGH THE CONTROL ARM HOUSING RESULTING IN NOISE AND/OR SEPARATION OF THE BALL STUD FROM THE HOUSING.
Risk: IF THERE IS A SEPARATION OF THE BALL STUD FROM THE HOUSING, THE DRIVER CAN LOOSE STEERING CONTROL, POSSIBLY RESULTING IN A VEHICLE CRASH.
09E056000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
QUALIS AUTOMOTIVE IS RECALLING CERTAIN AFTERMARKET BALL JOINTS SOLD FOR USE ON CERTAIN PASSENGER VEHICLES. THE SOCKET MAY HAVE BEEN EXCESSIVELY HARDENED WHICH COULD CAUSE IT TO CRACK NEAR THE RETAINING RING GROOVE ALLOWING THE BALL STUD TO SEPARATE UNDER IMPACT LOAD. THE SUBJECT BALL JOINTS WERE SOLD AS FOUR PART NUMBERS, D10945, D10946, G10945, AND G10946. THE AFFECTED CONTROL ARMS, D10945 AND D10946, ARE STAMPED WITH THE FOLLOWING DATES ON THE BALL JOINTS: 134308, 135708, 100109, 102709, 104109, 105509, 107609, 108909, 110309, 113209, AND 116609. THE G10945 AND G10946 ARE THE SAME PART AS THE D10945 AND D10946 RESPECTIVELY. THEY ARE LABELED DIFFERENTLY DEPENDING ON THE AFTERMARKET CUSTOMER.
Risk: SEPARATION OF THE BALL STUD FROM THE SOCKET OF THE BALL JOINT HOUSING WOULD ALLOW THE CONTROL ARM TO COLLAPSE AND THE WHEEL TO FOLD IN CAUSING LOSS OF STEERING CONTROL, POSSIBLY RESULTING IN A CRASH.
09E025000
EXTERIOR LIGHTING:HEADLIGHTS
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
07E023000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Risk: LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 185,750 milesSolsberry, INCrash
STEERING
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 185,750 milesSolsberry, INCrash
UNKNOWN OR OTHER
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 185,750 milesSolsberry, INCrash
SUSPENSION
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
POWER TRAIN
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
STRUCTURE:BODY
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
ENGINE
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Plymouth, PA
AIR BAGS
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V338000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10851861 — an unverified report by a vehicle owner.
Youngstown, OH
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V338000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10836825 — an unverified report by a vehicle owner.
Bruce, WI
AIR BAGS
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V338000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10786844 — an unverified report by a vehicle owner.
at 186,000 milesWilson, NC
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE BALL JOINT FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED OVER TIME WITH THE REMAINING THREE BALL JOINTS DETACHING FROM THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000.
NHTSA complaint #10763793 — an unverified report by a vehicle owner.
Tulsa, OK
AIR BAGS
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V338000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10763152 — an unverified report by a vehicle owner.
at 98,252 milesSaint Petersburg, FL
ENGINE
THE INTERNAL WATER PUMP FAILED. THIS CAUSED WATER TO LEAK INTO THE OIL PAN. THE WATER GOT HOT ENOUGH ON A 600 MILES TRIP FROM FLORIDA TO MISSISSIPPI THAT IT BOILED AND CAUSED THE OIL TO TURN INTO SLUDGE (MOLASSES LIKE CONSISTENCY). THIS CAUSED A LACK OF LUBRICATION OF THE DUAL CAMSHAFTS WHICH IN TURN BURNED UP. END RESULT WAS ENGINE FAILURE.
NHTSA complaint #10761411 — an unverified report by a vehicle owner.
at 185,750 milesSolsberry, INCrash
STEERING
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 185,750 milesSolsberry, INCrash
UNKNOWN OR OTHER
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 185,750 milesSolsberry, INCrash
SUSPENSION
MY CAR HAS A BAD NOISE AND POPPING SOUND IN THE FRONT END. I WAS TURNING OUT OF MY MOMS DRIVEWAY WHEN MY FRONT PASSENGER TIRE COLLAPSED IN .. MY UPPER BALL JOINT BROKE . AFTER MY CAR WAS JACKED UP MY LOWER A ARM AND BALL JOINT WAS BROKE .. I REPLACED EVERYTHING . A WEEK LATER THE DRIVER SIDE BALL JOINT HAD TO BE REPLACED . MY CAR STILL MAKES A AWEFUL SOUND LIKE SOMETHING IS ABOUT TO BRAKE . SHOULD I REPLACE EVERY PART IN THE FRONT . CAUSE IT DANGEROUS FOR MYSELF AND MY CHILD .
NHTSA complaint #10716802 — an unverified report by a vehicle owner.
at 112,000 milesBoise, ID
SUSPENSION
MY DAUGHTER PULLED OUT OF MCDONALD'S TURNING RIGHT AND THE LEFT WHEEL COLLAPSED UNDER THE VEHICLE. THERE WAS NO ACCIDENT AND NO ONE WAS INJURED. I HAD IT TOWED TO OUR HOUSE. I HAVE READ ON LINE AND FOUND THAT IT IS A COMMON PROBLEM.
NHTSA complaint #10690340 — an unverified report by a vehicle owner.
at 78,000 milesStony Point, NC
AIR BAGS
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT WHILE MAKING A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. IN ADDITION, THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #10628911 — an unverified report by a vehicle owner.
at 78,000 milesStony Point, NC
STEERING
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT WHILE MAKING A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. IN ADDITION, THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #10628911 — an unverified report by a vehicle owner.
at 191,300 milesBristol, RI
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE LOWER CONTROL ARM AND BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND TWO WEEKS LATER THE CLICKING NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL ARM WAS CRACKED. THE CONTROL ARM AND BALL JOINT WAS REPLACED FOR A SECOND TIME AND TWO WEEKS LATER THE FAILURE RECURRED FOR A THIRD TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,300.
NHTSA complaint #10620659 — an unverified report by a vehicle owner.
at 191,300 milesBristol, RI
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE LOWER CONTROL ARM AND BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND TWO WEEKS LATER THE CLICKING NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL ARM WAS CRACKED. THE CONTROL ARM AND BALL JOINT WAS REPLACED FOR A SECOND TIME AND TWO WEEKS LATER THE FAILURE RECURRED FOR A THIRD TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,300.
NHTSA complaint #10620659 — an unverified report by a vehicle owner.
at 65,000 milesHialeah, FL
AIR BAGS
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE FROM THE DASHBOARD AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. IN ADDITION, THE HORN AND THE CRUISE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 09/02/14
NHTSA complaint #10611212 — an unverified report by a vehicle owner.
at 65,000 milesHialeah, FL
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE FROM THE DASHBOARD AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. IN ADDITION, THE HORN AND THE CRUISE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 09/02/14
NHTSA complaint #10611212 — an unverified report by a vehicle owner.
at 65,000 milesHialeah, FL
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE FROM THE DASHBOARD AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. IN ADDITION, THE HORN AND THE CRUISE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 09/02/14
NHTSA complaint #10611212 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
POWER TRAIN
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
STRUCTURE:BODY
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
at 105,000 milesEarly, TXFire
ENGINE
GRANDAUGHTER WAS RETURNING HOME FROM COLLEGE . VEHICLE SUDDENLY CAUGHT FIRE ON HIGHWAY BETWEEN MARBLE FALLS TEX AND BURNET TEXAS.. HER MOTHER WAS FOLLOWING IN ANOTHER CAR AND BARELY HAD TIME TO RESCUE SOME OF THE PERSONAL ITEMS BEFORE ENTIRE CAR WAS ENGULFED IN FLAMES. GRANDDAUGHTER BARELY ESCAPED THE VEHICLE WITHOUT INJURY. SHE WAS ABLE TO GET SEVERAL PICTURES OF THE VEHICLE FIRE ON HER CELL PHONE.. THE FIRE BEGIN EITHER UNDER THE HOOD OR UNDER THE FRONT OF THE CAR AND WAS COMPLETELY ENGULFED IN A MATTER OF MINUTES.. GRANDAUGHTER AND HER MOM WAS VERY DISTRAUGHT AND TERRIBLY UPSET UNTIL FIRE DEPT FROM BURNET ARRIVED ON THE SCENE . THEY WERE CALLED (911) BY A PASSING MOTORIST. THE BURNED OUT VEHICLE WAS HAULED IN TO BURNET TEXAS BY ADVANTAGE TOWING 512-756-7995. WE HAVE NEVER RECEIVED A RECALL FROM DODGE ABOUT THE POSSIBLE FIRE HAZARDS ON THIS VEHICLE.
NHTSA complaint #10567857 — an unverified report by a vehicle owner.
Texas City, TX
ELECTRICAL SYSTEM
I HAD SMELLED A BURNING SMELL IN MY CAR WHILE I DRIVE IT. MY HUSBAND HAD TRIED HIS BEST TO FIND WHERE THE SMELL IS COMING FROM. WE COULD NOT FIND IT AND NOW MY RADIO DOESN'T WORK, THE DOME LIGHT DON'T WORK AND THE LOCKS DON'T WORK. IN ORDER TO LOCK MY CAR I HAVE TO PUSH THE LOCKS DOWN. CAN YOU PLEASE HELP ME WITH WHAT COULD BE THE POSSIBILITY OF WHAT'S WRONG WITH MY CAR? I HAVEN'T BEEN DRIVING IT.
NHTSA complaint #10561397 — an unverified report by a vehicle owner.
at 108,700 milesPlacentia, CA
POWER TRAIN
NOTICED SLIGHT GEAR SLIPPAGE TRAVELLING 35-45MPH. ALL FLUIDS CHECKED, AT PROPER LEVELS. A WEEK LATER, ENGINE 'JERKED' WHEN COMING TO COMPLETE STOP, CHECK ENG LIGHT ILLUMINATED. PROGRESSIVELY WORSENED. ONCE ENGINE WARMED UP, STARTED HEARING A 'WHIRRING' NOISE FROM LOWER-MIDDLE AREA OF ENGINE. STOPPED @ LOCAL REPAIR SHOP, THEY CHECKED FLUIDS AND VAC HOSES, NOISE STOPPED, BUT NOTICED COOLANT IN RESERVOIR SIDE 3/4 FULL & BOILING, TEMP GAUGE ON DASH 'NORMAL'. NEXT DAY, WHILE COLD, I CHECKED COOLANT LEVEL IN RESERVOIR (LEFT SIDE) STILL FULL, (HADN'T FLOWED BACK THRU SYSTEM ONCE COOL). I ADDED WATER TO 'FILL LINE', CHECKED CONDITION OF PRESSURE CAP (LOOKED FINE), PLACED & TIGHTENED, STARTED ENGINE, LET RUN A FEW MINUTES, LOOSENED 'AIR BLEEDER' ON TOP OF COOLANT BLEEDER HSNG. THEN I SLOWLY SHIFTED THRU ALL GEARS, W/FOOT ON BRAKE, LET AIR BLEED TIL SOLID STREAM OF LIQUID AND SHUT CAR OFF. WAITED AN HOUR, STARTED UP AND DROVE. CK ENG LT= OFF. FINE FOR A FEW DAYS, SAME ISSUES STARTED UP AGAIN. LOUDER 'WHIRRING', LIKE A BELT OR BAND SLIPPED. IRRATIC SHIFTING, TRANS NEVER FAILED. RAN BOTH CODE TESTS ON DASHCLUSTER=NO DTCS. JAN 2014-DROVE TO DODGE DEALERSHIP: DISPOSITION: REPLACE MOPAR 41TE TRANS. MY LOST WAGES / LOSS OF VEH USE(DEC/JAN) + BURDEN OF A LOAN TO REPLACE THE TRANSMISSION = MORE THAN I PAID IN FULL TO BUY THE CAR BARELY 6 MONTHS AGO. UNFAIR TO CUSTOMERS: ONGOING COMPUTER AND PCM/TRANSMISSION FAILURE SINCE 1999. THE 'OOPS' TECH SPEC-CORRECT TRANS FLUID ATF+4 HOW MANY DAMAGED & FAILED TRANSMISSIONS? REFUSED TO HONOR POWERTRAIN WARRANTY!! AND CONTINUED PLACING. SHAME ON ALL OF THE CORPORATE EXECUTIVES & ENGINEERS THAT GOT RICH FROM ROBBING THE CONSUMERS. YOU WERE 'SUCCESSFUL FAILURES' MOPAR, CHRYSLER-DODGE-DAIMER-IACOCCA, ETC. 90+ TSBS, NO RECALLS. CLASS ACTIONS DISMISSED! TIME FOR THE CONSUMERS TO PREVAIL. TIME FOR A CALIFORNIA CLASS ACTION!!
NHTSA complaint #10560126 — an unverified report by a vehicle owner.
at 108,700 milesPlacentia, CA
ELECTRICAL SYSTEM
NOTICED SLIGHT GEAR SLIPPAGE TRAVELLING 35-45MPH. ALL FLUIDS CHECKED, AT PROPER LEVELS. A WEEK LATER, ENGINE 'JERKED' WHEN COMING TO COMPLETE STOP, CHECK ENG LIGHT ILLUMINATED. PROGRESSIVELY WORSENED. ONCE ENGINE WARMED UP, STARTED HEARING A 'WHIRRING' NOISE FROM LOWER-MIDDLE AREA OF ENGINE. STOPPED @ LOCAL REPAIR SHOP, THEY CHECKED FLUIDS AND VAC HOSES, NOISE STOPPED, BUT NOTICED COOLANT IN RESERVOIR SIDE 3/4 FULL & BOILING, TEMP GAUGE ON DASH 'NORMAL'. NEXT DAY, WHILE COLD, I CHECKED COOLANT LEVEL IN RESERVOIR (LEFT SIDE) STILL FULL, (HADN'T FLOWED BACK THRU SYSTEM ONCE COOL). I ADDED WATER TO 'FILL LINE', CHECKED CONDITION OF PRESSURE CAP (LOOKED FINE), PLACED & TIGHTENED, STARTED ENGINE, LET RUN A FEW MINUTES, LOOSENED 'AIR BLEEDER' ON TOP OF COOLANT BLEEDER HSNG. THEN I SLOWLY SHIFTED THRU ALL GEARS, W/FOOT ON BRAKE, LET AIR BLEED TIL SOLID STREAM OF LIQUID AND SHUT CAR OFF. WAITED AN HOUR, STARTED UP AND DROVE. CK ENG LT= OFF. FINE FOR A FEW DAYS, SAME ISSUES STARTED UP AGAIN. LOUDER 'WHIRRING', LIKE A BELT OR BAND SLIPPED. IRRATIC SHIFTING, TRANS NEVER FAILED. RAN BOTH CODE TESTS ON DASHCLUSTER=NO DTCS. JAN 2014-DROVE TO DODGE DEALERSHIP: DISPOSITION: REPLACE MOPAR 41TE TRANS. MY LOST WAGES / LOSS OF VEH USE(DEC/JAN) + BURDEN OF A LOAN TO REPLACE THE TRANSMISSION = MORE THAN I PAID IN FULL TO BUY THE CAR BARELY 6 MONTHS AGO. UNFAIR TO CUSTOMERS: ONGOING COMPUTER AND PCM/TRANSMISSION FAILURE SINCE 1999. THE 'OOPS' TECH SPEC-CORRECT TRANS FLUID ATF+4 HOW MANY DAMAGED & FAILED TRANSMISSIONS? REFUSED TO HONOR POWERTRAIN WARRANTY!! AND CONTINUED PLACING. SHAME ON ALL OF THE CORPORATE EXECUTIVES & ENGINEERS THAT GOT RICH FROM ROBBING THE CONSUMERS. YOU WERE 'SUCCESSFUL FAILURES' MOPAR, CHRYSLER-DODGE-DAIMER-IACOCCA, ETC. 90+ TSBS, NO RECALLS. CLASS ACTIONS DISMISSED! TIME FOR THE CONSUMERS TO PREVAIL. TIME FOR A CALIFORNIA CLASS ACTION!!
NHTSA complaint #10560126 — an unverified report by a vehicle owner.
at 108,700 milesPlacentia, CA
ENGINE
NOTICED SLIGHT GEAR SLIPPAGE TRAVELLING 35-45MPH. ALL FLUIDS CHECKED, AT PROPER LEVELS. A WEEK LATER, ENGINE 'JERKED' WHEN COMING TO COMPLETE STOP, CHECK ENG LIGHT ILLUMINATED. PROGRESSIVELY WORSENED. ONCE ENGINE WARMED UP, STARTED HEARING A 'WHIRRING' NOISE FROM LOWER-MIDDLE AREA OF ENGINE. STOPPED @ LOCAL REPAIR SHOP, THEY CHECKED FLUIDS AND VAC HOSES, NOISE STOPPED, BUT NOTICED COOLANT IN RESERVOIR SIDE 3/4 FULL & BOILING, TEMP GAUGE ON DASH 'NORMAL'. NEXT DAY, WHILE COLD, I CHECKED COOLANT LEVEL IN RESERVOIR (LEFT SIDE) STILL FULL, (HADN'T FLOWED BACK THRU SYSTEM ONCE COOL). I ADDED WATER TO 'FILL LINE', CHECKED CONDITION OF PRESSURE CAP (LOOKED FINE), PLACED & TIGHTENED, STARTED ENGINE, LET RUN A FEW MINUTES, LOOSENED 'AIR BLEEDER' ON TOP OF COOLANT BLEEDER HSNG. THEN I SLOWLY SHIFTED THRU ALL GEARS, W/FOOT ON BRAKE, LET AIR BLEED TIL SOLID STREAM OF LIQUID AND SHUT CAR OFF. WAITED AN HOUR, STARTED UP AND DROVE. CK ENG LT= OFF. FINE FOR A FEW DAYS, SAME ISSUES STARTED UP AGAIN. LOUDER 'WHIRRING', LIKE A BELT OR BAND SLIPPED. IRRATIC SHIFTING, TRANS NEVER FAILED. RAN BOTH CODE TESTS ON DASHCLUSTER=NO DTCS. JAN 2014-DROVE TO DODGE DEALERSHIP: DISPOSITION: REPLACE MOPAR 41TE TRANS. MY LOST WAGES / LOSS OF VEH USE(DEC/JAN) + BURDEN OF A LOAN TO REPLACE THE TRANSMISSION = MORE THAN I PAID IN FULL TO BUY THE CAR BARELY 6 MONTHS AGO. UNFAIR TO CUSTOMERS: ONGOING COMPUTER AND PCM/TRANSMISSION FAILURE SINCE 1999. THE 'OOPS' TECH SPEC-CORRECT TRANS FLUID ATF+4 HOW MANY DAMAGED & FAILED TRANSMISSIONS? REFUSED TO HONOR POWERTRAIN WARRANTY!! AND CONTINUED PLACING. SHAME ON ALL OF THE CORPORATE EXECUTIVES & ENGINEERS THAT GOT RICH FROM ROBBING THE CONSUMERS. YOU WERE 'SUCCESSFUL FAILURES' MOPAR, CHRYSLER-DODGE-DAIMER-IACOCCA, ETC. 90+ TSBS, NO RECALLS. CLASS ACTIONS DISMISSED! TIME FOR THE CONSUMERS TO PREVAIL. TIME FOR A CALIFORNIA CLASS ACTION!!
NHTSA complaint #10560126 — an unverified report by a vehicle owner.
at 64,800 milesHialeah, FL
AIR BAGS
I GOT IN MY CAR TO DRIVE HOME AND AS SOON AS I STARTED THE CAR AND TURNED THE WHEEL JUST A LITTLE, I HEAR A POPPING SOUND COMING FROM THE STEERING WHEEL. THE LIGHT ON THE DASHBOARD CAME ON STATING "AIR BAG". I HAVE ALREADY HAD PROBLEMS WITH THE BALL JOINTS I HAD TO REPLACE MYSELF AND OTHER ISSUES WITH THIS CAR. NOW I HAVE A FAULTY AIR BAG THAT IS MAKING NOISE EVERY TIME I TURN THE WHEEL. I ALSO FOUND OUT I HAVE NO HORN. IT DOES NOT WORK SINCE THE AIR BAG IS FAULTY. I AM NOT PROTECTED WITH AN AIR BAG AND CAN NOT DEFEND MYSELF WITH MY CAR HORN...I NEED HELP!
NHTSA complaint #10522418 — an unverified report by a vehicle owner.
