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FaultScore report

2012 Ford Escape Hybrid problems

Owners have filed 20 complaints about the 2012 Ford Escape Hybrid with NHTSA between 2013 and 2020. The largest single group is the engine & cooling. Across this model's run it ranks 5 of 13 worst.

Read the complaints What breaks Worst years for the Ford Escape Hybrid All 2012 cars
C

FaultScore 47/100

Higher is worse. Measured against the other years of the Ford Escape Hybrid.

How this is worked out

The numbers

20

Complaints

5

Crashes reported

0

Fires reported

1

Injuries reported

36,000 mi

Median mileage at failure

Half of reported failures happened before this

41%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 6 vs 50 Severity 100 vs 50 Early failure 70 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 6
Against the median year of the Ford Escape Hybrid. 50 means typical for this model; 100 means roughly double.
Severity — 100
30% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 70
41% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2012 compares with every other Ford Escape Hybrid

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2012 Ford Escape Hybrid

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Windows, Mirrors & Wipers 2 10.0%

Median failure at 22,461 miles

Fuel & Propulsion 2 10.0%

Median failure at 48,000 miles

Body & Structure 2 10.0%

Median failure at 42,865 miles

Brakes 2 10.0%

Median failure at 67,500 miles

Steering 2 10.0%

Median failure at 28,611 miles

Engine & Cooling 2 10.0%

1 crashes, 0 fires · median 32,626 mi

Other & Unspecified 1 5.0%

Median failure at 48,000 miles

Equipment & Accessories 1 5.0%

1 crashes, 0 fires · median 17,252 mi

Doors, Latches & Locks 1 5.0%

Median failure at 40,000 miles

Seats 1 5.0%

Median failure at 36,000 miles

Acceleration & Cruise Control 1 5.0%

1 crashes, 0 fires · median 48,000 mi

Airbags 1 5.0%

1 crashes, 0 fires

Electrical System 1 5.0%

1 crashes, 0 fires · median 17,252 mi

Transmission & Drivetrain 1 5.0%

Median failure at 145 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 5.9%
1,000 – 9,999 miles 1 5.9%
10,000 – 24,999 miles 5 29.4%
25,000 – 49,999 miles 8 47.1%
50,000 – 74,999 miles 1 5.9%
100,000 – 149,999 miles 1 5.9%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jun 2013 peak 3 Nov 2020

NHTSA investigations into the 2012 Ford Escape Hybrid

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

DP12006 Opened 2 Oct 2012 Closed 21 Feb 2013 ENGINE

Electronic Throttle Body Malfunction

In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in...

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Riverside, CA Crash 2 injured

AIR BAGS

WE WERE TRAVELING ON A MAJOR FREEWAY IN LOS ANGELES CALIFORNIA WHEN ON JULY 2 ,2015 WE WERE REAR ENDED AT 110 MPH, WE THEN SPUN COMPLETELY AROUND 3 TIMES AND FINALLY COMING TO A STOP AFTER HITTING HEAD ON A CONCRETE SHOULDER WALL. THE DRIVER SUFFERED 3 BROKEN RIBS AND WHIPLASH. THE PASSENGER SUFFERED WHIPLASH AND A BROKEN RIGHT HAND. SHE WORE A CAST FOR OVER 2 MONTHS AND IS NOW REQUIRING HAND SURGERY TO PUT IN METAL SCREWS AND A PLATE. THE PASSENGER IS RIGHT HANDED SO THIS HAS MADE IT VERY DIFFICULT TO DO JUST SIMPLE TASK. EATING, RESTROOM, SHOWERING, DRIVING AND WRITING JUST TO NAME A FEW THINGS THAT SHE CAN'T DO ALSO SHE NEEDS DENTAL WORK OVER $10,000. SHE IS IN SEVERE PAIN ALL THE TIME. SHE IS VERY LIMITED ON THE FEW THINGS SHE CAN DO. AT NO TIME DID EITHER AIR BAG DEPLOY. THE OTHER DRIVER'S AIR BAG DEPLOYED UPON IMPACT. THE CHP ( CALIFORNIA HIGHWAY PATROL) COULD NOT BELIEVE THAT THE AIR BAGS NEVER DEPLOYED DO TO THE SEVERITY OF THE CRASH. WE HAVE SPOKEN WITH LOTS OF FRIENDS AND ACQUAINTANCES THAT OWN FORDS, AND HAVE BEEN TOLD THAT THEY ALSO HAD PROBLEMS WITH AIR BAGS NOT DEPLOYING UPON IMPACT. SOME WERE IN FENDER BENDERS AND SOME MORE SERIOUS ACCIDENTS. WE NEED TO FIND OUT IF ANY ONE ELSE HAS HAD THE SAME PROBLEM. THE AIR BAGS WERE NOT TURNED OFF AS THIS WAS A COMPANY VEHICLE.

NHTSA complaint #10825791 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

ELECTRICAL SYSTEM

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

EQUIPMENT ADAPTIVE/MOBILITY

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

ENGINE

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 48,000 miles Fenton, MO Crash

VEHICLE SPEED CONTROL

IN BOTH INCIDENTS AND THERE WERE TWO I WAS DRIVING ABOUT 15 MPH OR LESS WHEN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO STOP IT USING THE BRAKES. IN THE FIRST INCIDENT THERE WAS A VEHICLE IN FRONT OF ME AND ONE COMING AT ME IN THE OTHER LANE TOO. I SWERVED TO THE RIGHT AND WAS FORCED TO JUMP A CURB FLATTENING THE TIRES AND DAMAGING THE WHEELS. AFTER ABOUT 15 SECONDS, THE VEHICLE JUST SLOWED AND RETURNED TO NORMAL OPERATION. I TOOK THE VEHICLE TO THE DEALER WHERE I BOUGHT IT LOU FUSZ FORD IN CHESTERFIELD , MO TO HAVE REPAIRS MADE BUT THEY WERE UNABLE TO DETERMINE ANY PROBLEMS. IN THE 2ND INCIDENT I WAS ON A RESIDENTIAL STREET, WHEN AGAIN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO CONTROL IT STRIKING A MAILBOX AND BASKETBALL UPRIGHT. AGAIN, THIS CONTINUED FOR ABOUT 15 SECONDS AND THEN IT JUST SLOWED TO NORMAL. I CONTACTED FORD AFTER BOTH INCIDENTS AND THEY DENIED ANY RESPONSIBILITY. NOW I AM STUCK WITH THIS VEHICLE. I CAN'T IN GOOD CONSCIENCE SELL IT TO ANOTHER INDIVIDUAL AND THE VALUE IN TRADE TO THE DEALER WHERE I BOUGHT IT IS NEXT TO NOTHING WITH THESE ACCIDENTS ON ITS RECORD. PLEASE ADVISE IF YOU CAN HELP ME. THANK YOU. *TR THE CONSUMER STATED THE SECOND TIME THE SUDDEN ACCELERATION OCCURRED, HE STRUCK A BASKETBALL STAND AND A MAILBOX. BEFORE THE VEHICLE FINALLY CAME TO A STOP ON THE FRONT LAWN OF A HOME. ONCE AGAIN, THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING WRONG.

NHTSA complaint #10605332 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 53,000 miles MT Sinai, NY

STEERING

TLA* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE VEHICLE, THE FAILURE WAS CORRECTED AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO RAMP FORD LOCATED AT 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776 HOWEVER, THE MECHANIC WAS ABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.*DT

NHTSA complaint #11375581 — an unverified report by a vehicle owner.

Boyne City, MI

VISIBILITY/WIPER

I TURNED ON MY BACK WINDOW DEFROSTER AND WAS DRIVING DOWN THE ROAD WHEN THE WINDOW EXPLODED/SHATTERED THEREBY ALMOST CAUSING ME TO GET INTO AN ACCIDENT.

NHTSA complaint #11181502 — an unverified report by a vehicle owner.

at 36,000 miles SAN Francisco, CA

SEATS

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW RUST UNDER BOTH SEATS ON THE BRACKETS. WHEN I LOOKED UNDER THE CARPET I CAN SEE THAT IT'S AFFECTING THE INTERIOR UPHOLSTERY. IT IS TOTALLY UNACCEPTABLE TO HAVE THIS AMOUNT OF RUST ON A VEHICLE THAT IS SIX YEARS OLD. I THINK IT MIGHT BE DANGEROUS TO DRIVE THE CAR. THE ENTIRE UNDERSIDE NEEDS TO BE REPLACED. I CHECKED AROUND ONLINE LAST NIGHT AND IT WILL LIKELY COST A LOT TO REPAIR THE PROBLEM IF IT CAN BE REPAIRED AT ALL. LAST YEAR I DID NOTICE THAT THE VEHICLE WAS ALWAYS HUMID ON THE INSIDE BUT I DIDN'T THINK TO LOOK FOR RUST ON A CAR THIS NEW. THE PART THAT REALLY ANGERS ME IS THAT THERE ARE ONLY 36,000 MILES ON THE CAR AND I PLANNED TO DRIVE IT FOR YEARS. IT HAD AN EXTENDED WARRANTY AND SERVICE CONTRACT WITH FORD. THE WARRANTY EXPIRED LAST YEAR. I REALLY THINK IT IS UNSAFE TO DRIVE DUE TO THE EXTENT OF THE RUST. SHOULD I TAKE IT TO THE DEALERSHIP EVEN THOUGH I KNOW THEY WON'T FIX IT? WHAT SHOULD I DO? I WILL TAKE SOME PHOTOS IN THE DAYLIGHT AND ADD THEM TO THIS REPORT.

NHTSA complaint #11130870 — an unverified report by a vehicle owner.

at 36,000 miles SAN Francisco, CA

STRUCTURE:BODY

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW RUST UNDER BOTH SEATS ON THE BRACKETS. WHEN I LOOKED UNDER THE CARPET I CAN SEE THAT IT'S AFFECTING THE INTERIOR UPHOLSTERY. IT IS TOTALLY UNACCEPTABLE TO HAVE THIS AMOUNT OF RUST ON A VEHICLE THAT IS SIX YEARS OLD. I THINK IT MIGHT BE DANGEROUS TO DRIVE THE CAR. THE ENTIRE UNDERSIDE NEEDS TO BE REPLACED. I CHECKED AROUND ONLINE LAST NIGHT AND IT WILL LIKELY COST A LOT TO REPAIR THE PROBLEM IF IT CAN BE REPAIRED AT ALL. LAST YEAR I DID NOTICE THAT THE VEHICLE WAS ALWAYS HUMID ON THE INSIDE BUT I DIDN'T THINK TO LOOK FOR RUST ON A CAR THIS NEW. THE PART THAT REALLY ANGERS ME IS THAT THERE ARE ONLY 36,000 MILES ON THE CAR AND I PLANNED TO DRIVE IT FOR YEARS. IT HAD AN EXTENDED WARRANTY AND SERVICE CONTRACT WITH FORD. THE WARRANTY EXPIRED LAST YEAR. I REALLY THINK IT IS UNSAFE TO DRIVE DUE TO THE EXTENT OF THE RUST. SHOULD I TAKE IT TO THE DEALERSHIP EVEN THOUGH I KNOW THEY WON'T FIX IT? WHAT SHOULD I DO? I WILL TAKE SOME PHOTOS IN THE DAYLIGHT AND ADD THEM TO THIS REPORT.

NHTSA complaint #11130870 — an unverified report by a vehicle owner.

at 40,000 miles LAS Vegas, NV

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

TL* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE HOOD SUDDENLY FLEW UP AND CRASHED INTO THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W. ROY HORN WAY, LAS VEGAS, NV 89118, 702-534-3094) WHERE THE TECHNICIAN STATED THAT THEY WERE NOT AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA complaint #11079441 — an unverified report by a vehicle owner.

at 120,000 miles Sunnyvale, CA

SERVICE BRAKES

5 WEEKS AGO THE BRAKE WARNING LIGHT ON THE DASH LIT UP. I CALLED THE FORD DEALERSHIP AND THEY COULD NOT GET ME IN FOR 3 WEEKS. I WAS PLANNING ON GOING ON A VACATION AROUND THAT TIME, SO DECIDED TO WAIT UNTIL AFTER I GOT BACK. UNFORTUNATELY, 2 DAYS PRIOR TO MY TRIP, WHILE DRIVING ON A CITY STREET THE BRAKES COMPLETELY FAILED. THE ONLY THING THAT SAVED ME FROM A SERIOUS ACCIDENT WAS DOWNSHIFTING AND TURNING THE IGNITION OFF WHICH WHEN I RESTARTED IT REBOOTED THE BRAKES FOR A WHILE, ENOUGH TO GET ME TO THE FORD DEALER. IT HAS BEEN IN THE SHOP FOR ALMOST THREE WEEKS AND THEY ARE STILL NOT SURE WHAT THE PROBLEM IS. THEY WOULD LIKE TO REPLACE THE MASTER CYLINDER AND THE HYDRAULIC PUMP (FOR $5000.00) WHICH I AM HESITANT TO AUTHORIZE. I DO NOT BELIEVE IN A 6 YEAR OLD VEHICLE THAT THIS IS NORMAL WEAR AND TEAR. IN DOING RESEARCH ON LINE I HAVE DISCOVERED NUMEROUS SIMILAR STORIES ON DIFFERENT YEARS OF THE SAME VEHICLE, ESPECIALLY 2008. I THINK THIS IS A DANGEROUS MANUFACTURING ISSUE AND WOULD LIKE IT INVESTIGATED TO SEE HOW MANY OTHER SIMILAR CASES ARE INVOLVED AND IF ANY FATALITIES HAVE OCCURRED AS A RESULT. *TT

NHTSA complaint #11062898 — an unverified report by a vehicle owner.

at 145 miles SAN Angelo, TX

POWER TRAIN

TAKATA RECALL CAR WOULD NOT ACCELERATE AND COMPUTER WRENCH SIGHN 10LIGHT APPEARED AT A RED LIGHT IN THE CITY CAR DRIVE VERY SLOW PULLED OVER SHUT CAR OFF AND IT STARTED WITH WRENCH LIGHT WENT OFF .

NHTSA complaint #11033448 — an unverified report by a vehicle owner.

Pine Hill, NJ

FUEL/PROPULSION SYSTEM

RECALL #16S41/NHTSA 16V-777 REC NOTICE IN DECEMBER 2016 HAVE CALLED DEALER AND CORP ALSO AND KEEP GETTING TOLD PART NOT DONE YET OR NO WAY TO FIX I DO SMELL GAS EVERYTIME I FILL UP AND NOW I SMELL IT ON RANDOM TIMES ESPECIALLY WHEN RAINING AND GOING THRU PUDDLE SMELL OF FUMES GAS IN VEHICLE LAST CALLED TODAY 9/25/2017

NHTSA complaint #11025305 — an unverified report by a vehicle owner.

at 48,000 miles Sheboygan, WI

UNKNOWN OR OTHER

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME BACK ON. ONE TIME I LOST COMPLETE POWER AND WAS ALMOST KILLED IN AN INTERSECTION. IF ANYONE WANTS TO TAKE MY CAR FOR TESTING THEY CAN. I DON'T KNOW WHAT TO DO ANYMORE AND AM SCARED THAT SOMEONE IS GOING TO GET KILLED. FORD NEEDS TO BE HELD RESPONSIBLE FOR FIXING THIS ISSUE. I HAVE HEARD FROM MULTIPLE SITES THAT THIS IS A HUGE ISSUE. THE ENGINE HAS BEEN DESCRIBED TO ME LIKE A HELICOPTER AND WHEN IT SHIFTS LIKE I AM A NASCAR DRIVER

NHTSA complaint #10924867 — an unverified report by a vehicle owner.

at 48,000 miles Sheboygan, WI

ENGINE

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME BACK ON. ONE TIME I LOST COMPLETE POWER AND WAS ALMOST KILLED IN AN INTERSECTION. IF ANYONE WANTS TO TAKE MY CAR FOR TESTING THEY CAN. I DON'T KNOW WHAT TO DO ANYMORE AND AM SCARED THAT SOMEONE IS GOING TO GET KILLED. FORD NEEDS TO BE HELD RESPONSIBLE FOR FIXING THIS ISSUE. I HAVE HEARD FROM MULTIPLE SITES THAT THIS IS A HUGE ISSUE. THE ENGINE HAS BEEN DESCRIBED TO ME LIKE A HELICOPTER AND WHEN IT SHIFTS LIKE I AM A NASCAR DRIVER

NHTSA complaint #10924867 — an unverified report by a vehicle owner.

at 48,000 miles Sheboygan, WI

FUEL/PROPULSION SYSTEM

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME BACK ON. ONE TIME I LOST COMPLETE POWER AND WAS ALMOST KILLED IN AN INTERSECTION. IF ANYONE WANTS TO TAKE MY CAR FOR TESTING THEY CAN. I DON'T KNOW WHAT TO DO ANYMORE AND AM SCARED THAT SOMEONE IS GOING TO GET KILLED. FORD NEEDS TO BE HELD RESPONSIBLE FOR FIXING THIS ISSUE. I HAVE HEARD FROM MULTIPLE SITES THAT THIS IS A HUGE ISSUE. THE ENGINE HAS BEEN DESCRIBED TO ME LIKE A HELICOPTER AND WHEN IT SHIFTS LIKE I AM A NASCAR DRIVER

NHTSA complaint #10924867 — an unverified report by a vehicle owner.

at 49,731 miles Santa Rosa Valley, CA

STRUCTURE:BODY

TRAVELING ON 4 LANE STREET AND MAKING A RIGHT TURN ONTO A 2 LANE STREET; AS I WAS MAKING THE TURN MY LOCKED DRIVER SIDE DOOR FLEW OPEN-TERRIFYING. JUST THAT AM HAD READ IN THE LOCAL PAPER THERE WAS A RECALL OF THESE CARS FOR THIS REASON. GOT HOME AND CALLED VISTA FORD OF OXNARD WHERE I HAD PURCHASED THE VEHICLE THEY SAID MY VIN NUMBER DID NOT HAVE A RECALL ON IT BUT SCHEDULED AN APT FOR THE FOLLOWING WEDNESDAY-EARLIEST I COULD GET. SATURDAY AM I CALLED THE FORD 800 NUMBER AND THEY GOT ME IN RIGHT AWAY TO DCH FORD IN THOUSAND OAKS. WHEN I ARRIVED THE TECHNICIAN -RJ DROVE THE CAR AND SAID THE DOOR DIDN'T OPEN; HE REPEATEDLY SAID THE DOOR MUST HAVE BEEN OPEN AND I INSISTED THAT IT WAS CLOSED AND LOCKED WE HAD A BIT OF A SPARRING SESSION AS HE INSISTED NOTHING WAS WRONG WITH THE CAR AND WANTED $150 TO TAKE IT APART. I NOTED THERE IS A RECALL BUT SINCE MINE WAS NOT LISTED HE SAID IT WOULD BE $547 TO CHANGE THE LOCK-I AM TOTALLY INCENSED AND INSISTED THAT FORD KNEW THERE IS A PROBLEM AND THEY SHOULD CHANGE IT RATHER THAN JEOPARDIZE MY SAFETY. WHAT ARE MY OPTIONS TO RESOLVE THIS ISSUE? HAVE A CALL IN TO AN ATTORNEY WHO SPECIALIZES IN THIS AREA BUT REALLY DON'T WANT TO GO THAT ROUTE.

NHTSA complaint #10905535 — an unverified report by a vehicle owner.

Riverside, CA Crash 2 injured

AIR BAGS

WE WERE TRAVELING ON A MAJOR FREEWAY IN LOS ANGELES CALIFORNIA WHEN ON JULY 2 ,2015 WE WERE REAR ENDED AT 110 MPH, WE THEN SPUN COMPLETELY AROUND 3 TIMES AND FINALLY COMING TO A STOP AFTER HITTING HEAD ON A CONCRETE SHOULDER WALL. THE DRIVER SUFFERED 3 BROKEN RIBS AND WHIPLASH. THE PASSENGER SUFFERED WHIPLASH AND A BROKEN RIGHT HAND. SHE WORE A CAST FOR OVER 2 MONTHS AND IS NOW REQUIRING HAND SURGERY TO PUT IN METAL SCREWS AND A PLATE. THE PASSENGER IS RIGHT HANDED SO THIS HAS MADE IT VERY DIFFICULT TO DO JUST SIMPLE TASK. EATING, RESTROOM, SHOWERING, DRIVING AND WRITING JUST TO NAME A FEW THINGS THAT SHE CAN'T DO ALSO SHE NEEDS DENTAL WORK OVER $10,000. SHE IS IN SEVERE PAIN ALL THE TIME. SHE IS VERY LIMITED ON THE FEW THINGS SHE CAN DO. AT NO TIME DID EITHER AIR BAG DEPLOY. THE OTHER DRIVER'S AIR BAG DEPLOYED UPON IMPACT. THE CHP ( CALIFORNIA HIGHWAY PATROL) COULD NOT BELIEVE THAT THE AIR BAGS NEVER DEPLOYED DO TO THE SEVERITY OF THE CRASH. WE HAVE SPOKEN WITH LOTS OF FRIENDS AND ACQUAINTANCES THAT OWN FORDS, AND HAVE BEEN TOLD THAT THEY ALSO HAD PROBLEMS WITH AIR BAGS NOT DEPLOYING UPON IMPACT. SOME WERE IN FENDER BENDERS AND SOME MORE SERIOUS ACCIDENTS. WE NEED TO FIND OUT IF ANY ONE ELSE HAS HAD THE SAME PROBLEM. THE AIR BAGS WERE NOT TURNED OFF AS THIS WAS A COMPANY VEHICLE.

NHTSA complaint #10825791 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

ELECTRICAL SYSTEM

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

EQUIPMENT ADAPTIVE/MOBILITY

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 17,252 miles Apple Valley, MN Crash

ENGINE

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER.

NHTSA complaint #10713581 — an unverified report by a vehicle owner.

at 4,222 miles Moon Twp., PA

STEERING

I WAS DRIVING AND WITHOUT ANY WARNING OR INDICATORS THE POWER STEERING FAILED CAUSING SUDDEN LOSS OF POWER STEERING ASSIST. I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD WITH GREAT EFFORT. IT IS THE SAME THING THAT HAPPENED WITH SOME 2011 FORD ESCAPE MODELS MADE AT THE SAME PLANT IN KANSAS CITY AND THOSE VEHICLES WHERE RECALLED.

NHTSA complaint #10690811 — an unverified report by a vehicle owner.

at 22,461 miles Pittsburgh, PA

VISIBILITY:GLASS, SIDE/REAR

REAR DRIVERS SIDE WINDOW, EXPLODED WHEN I CLOSED THE HATCH. THE VEHICLE WAS PARKED IN THE GARAGE AND I HAD UNLOADED WHAT WAS IN THE VEHICLE AND THEN CLOSED THE HATCH AND HEARD A LOUD POP AND THEN SHARDS OF GLASS FLEW EVERYWHERE. LUCKILY I WAS NOT HURT BUT DID HAVE MARKS ON MY CHEST AREA FROM THE FLYING GLASS.

NHTSA complaint #10650581 — an unverified report by a vehicle owner.

at 48,000 miles Fenton, MO Crash

VEHICLE SPEED CONTROL

IN BOTH INCIDENTS AND THERE WERE TWO I WAS DRIVING ABOUT 15 MPH OR LESS WHEN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO STOP IT USING THE BRAKES. IN THE FIRST INCIDENT THERE WAS A VEHICLE IN FRONT OF ME AND ONE COMING AT ME IN THE OTHER LANE TOO. I SWERVED TO THE RIGHT AND WAS FORCED TO JUMP A CURB FLATTENING THE TIRES AND DAMAGING THE WHEELS. AFTER ABOUT 15 SECONDS, THE VEHICLE JUST SLOWED AND RETURNED TO NORMAL OPERATION. I TOOK THE VEHICLE TO THE DEALER WHERE I BOUGHT IT LOU FUSZ FORD IN CHESTERFIELD , MO TO HAVE REPAIRS MADE BUT THEY WERE UNABLE TO DETERMINE ANY PROBLEMS. IN THE 2ND INCIDENT I WAS ON A RESIDENTIAL STREET, WHEN AGAIN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO CONTROL IT STRIKING A MAILBOX AND BASKETBALL UPRIGHT. AGAIN, THIS CONTINUED FOR ABOUT 15 SECONDS AND THEN IT JUST SLOWED TO NORMAL. I CONTACTED FORD AFTER BOTH INCIDENTS AND THEY DENIED ANY RESPONSIBILITY. NOW I AM STUCK WITH THIS VEHICLE. I CAN'T IN GOOD CONSCIENCE SELL IT TO ANOTHER INDIVIDUAL AND THE VALUE IN TRADE TO THE DEALER WHERE I BOUGHT IT IS NEXT TO NOTHING WITH THESE ACCIDENTS ON ITS RECORD. PLEASE ADVISE IF YOU CAN HELP ME. THANK YOU. *TR THE CONSUMER STATED THE SECOND TIME THE SUDDEN ACCELERATION OCCURRED, HE STRUCK A BASKETBALL STAND AND A MAILBOX. BEFORE THE VEHICLE FINALLY CAME TO A STOP ON THE FRONT LAWN OF A HOME. ONCE AGAIN, THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING WRONG.

NHTSA complaint #10605332 — an unverified report by a vehicle owner.

at 15,000 miles Blue ASH, OH

SERVICE BRAKES

AFTER STARTING THE CAR AND BACKING OUT OF MY GARAGE THE BRAKES DO NOT WORK. ALL OF THE WARNING LIGHTS COME ON SAYING CHECK BRAKES. THERE ARE NO CODES WHEN EVALUATED BY THE DEALERSHIP. IF THE CAR IS TURNED OFF AND THEN ON, THE BRAKES WORK AND THE WARNING LIGHTS GO OFF. THIS WEEK, I WAS NOTIFIED BY THE DEALERSHIP THAT THE BRAKES FAIL BECAUSE I AM STEPPING ON THE BRAKE BEFORE STARTING THE CAR. THEY SAY THIS RESULTS IN BLEEDING PRESSURE FROM THE BRAKES WHICH MAY RESULT IN THE BRAKES FAILING. THE SOLUTION, ACCORDING TO THEM, IS TO NOT STEP ON THE BRAKES BEFORE STARTING THE CAR. THEY CLAIM THIS IS NORMAL. I HAVE SPOKEN TO THE FORD SERVICE LINE AND THEY HAVE REITERATED THAT THERE IS NOTHING WRONG WITH MY CAR AND THAT THIS IS NORMAL. I HAVE BEEN TOLD BY SEVERAL PEOPLE IN THE SERVICE DEPARTMENT AT MY DEALERSHIP, THAT THERE HAVE BEEN SIMILAR COMPLAINTS BY OTHERS. I AM CONCERNED THAT SINCE IT IS NORMAL (AND NECESSARY IN SEVERAL MAKES OF CARS EG. TOYOTA, MERCEDES AND BMW) TO HAVE TO STEP ON THE BRAKE IN ORDER TO START THE CAR, THAT PEOPLE COULD BE INJURED SINCE FORD CONSIDERS THIS "NORMAL". THE OWNERS MANUAL DOES NOT SAY THAT ONE SHOULD NOT STEP ON THE BRAKES BEFORE STARTING THE CAR. THE BRAKE FAILURE INCIDENTS HAVE OCCURRED APPROXIMATELY 7 TIMES OVER THE PAST 9 MONTHS. IT DID OCCUR ONCE WHEN GOING FORWARD.

NHTSA complaint #10520859 — an unverified report by a vehicle owner.