14 of the 1,337 complaints about the 2015 Ford Escape are about the lighting — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 57,053 miles.
14
Complaints
0
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
EXTERIOR LIGHTING
My headlight are severely oxidized and are cracking. It makes it very hard to see at night. I took it to a repair shop and they could not get the headlight anywhere but from the dealer which are to expensive. I’m a student and can’t afford what they charge for new ones.
NHTSA complaint #11704077 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
When one of my back up lights went out it shorted out the back up video camera. After replacement, found out from Ford that the wiring of the lighting is tied also into the video camera system. After replacement the camera shorts out and is not replaceable.
NHTSA complaint #11685931 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
My TRANSMISSION AND ELECTRICAL.. HOW'S A VEHICLE MADE WITH "NO DIP STICK"🤔 AND MY "ONLY GOES TO A FORD CAR SERVICE CENTER..👎🏿👎🏿👎🏿👎🏿👎🏿
NHTSA complaint #11657032 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the headlights became inoperable. The vehicle was not diagnosed or repaired. The contact stated that neither the VIN nor the vehicle was included in NHTSA Campaign Number: 15V861000 (EXTERIOR LIGHTING). The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
NHTSA complaint #11617352 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
The cars electrical system has failed multiple times while driving leading to no headlights , brake lights and all other electrical components. we have had vehicle serviced by multiple different mechanics including ford dealership however problem persists shortly after repair each time. vehicle does not display any forewarning of failure such as no check engine lights or any indication that anything is wrong. all services and inspections show nothing is wrong however vehicle service records show electrical system and battery serviced/changed multiple time due to reoccurring problem. manufacturer says that our vin is not included in the recall however vehicle has all same issues as recalls from May 2014 to July 2015 .Vehicle was manufactured April 04,2015. how are vehicle does not fall under any of these recalls is beyond my understanding , at this point in time vehicle does not run due to multiple mechanics being unable to pin point or fix electrical issues. Would like vehicle reinspected for any of these recalls and car fixed and safe to drive.
NHTSA complaint #11587274 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the headlights failed to provide sufficient illumination. Additionally, while inspecting the vehicle, the contact noticed there were small cracks on the headlights. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 92,400.
NHTSA complaint #11515099 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Ford Escape. The contact stated that while operating the vehicle, the front passenger’s side headlight and rear passenger’s side taillight malfunctioned and failed to illuminate as needed. The vehicle was taken to the local mechanic who discovered the headlight and taillight assemblies had been damaged due to overheating and melting of the assemblies and both needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 81,840.
NHTSA complaint #11486639 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2015 Ford Escape. The contact stated that while operating the vehicle, the front passenger’s side headlight and rear passenger’s side taillight malfunctioned and failed to illuminate as needed. The vehicle was taken to the local mechanic who discovered the headlight and taillight assemblies had been damaged due to overheating and melting of the assemblies and both needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 81,840.
NHTSA complaint #11486639 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
MY 2015 FORD ESCAPE IS MELTING MY REAR BRAKE LIGHT BULB SOCKET HARNESS AND THE BRAKE LIGHT LENSE HOUSINGS
NHTSA complaint #11360544 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
VEHICLE HAS HAD FUSE ISSUES FROM DAY 1. HAD THE WIRING GOING TO SUNVISOR LIGHTED MIRROR START SMOKING WHEN WE CHANGED THE FUSE. WIRING WAS PINCHED FROM THE FACTORY. THEN THE HEADLIGHT DRIVERS SIDE KEEPS BLOWING FUSE. NOW TRYING FIND OUT WHY.
NHTSA complaint #11270707 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
AFTER AUTO PARKED OVERNIGHT ON 04/26/2019, IN HEATED GARAGE, NO POWER TO START ENGINE, NOR OPERATE LIGHTS, RADIO, ETC. IN THE NEXT MORNING. NO BATTERY TO POWER ANY EQUIPMENT. AAA SERVICE ATTENDANT JUMP STARTED AUTO. BATTERY TESTED 100% POWER AFTER SEVERAL MINUTES OF RUN TIME ON ENGINE. 2ND OCCURRENCE IN 12 MONTHS. I WAS TOLD THIS IS CALLED A "BRAIN FREEZE" AND IS NOT UNCOMMON FOR FORD PRODUCT. ORIGINAL BATTERY IN VEHICLE REPLACED 04/27/2019.
NHTSA complaint #11204201 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
DRIVING ALONG AND THE DASHBOARD WENT OFF AND ON. WINDOWS WON'T GO UP OR DOWN. NO LIGHTS. EVERYTHING WAS FLASHING. CAR ONLY HAS 22,000 MILES ON IT. IT IS ALSO ALWAYS KEPT IN THE GARAGE. ELECTRICAL SYSTEM PROBLEMS. IT'S AN SEL AND 6 CYLINDERS. I WAS ON A CITY STREET AND JUST DROVE IT STRAIGHT TO BILL KNIGHT FORD. THEY GAVE ME NO CAR AND I'M SINGLE SO IT'S MY ONLY MEANS OF TRANSPORTATION. I AM ALSO A RETIRED TEACHER AND IT IS DIFFICULT TO BUY A CAR. I EXPECT MORE OUT OF A FAIRLY NEW CAR.
NHTSA complaint #11130799 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT TO GET AROUND THEM AND THEIR IS NO WAY TO TALK TO THEM ON THE FREEWAY. AT THE VERY LEAST PLEASE MAKE FORD NOTIFY THEIR DRIVERS OF THE CORRECT SETTING FOR THEIR CARS. THANKS FOR LISTENING. P.S. I ACTUALLY DON'T KNOW THE CAR YEAR, BUT SINCE I'VE NOT NOTICED THIS BEFORE I BELIEVE IT TO BE NEW MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10820037 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
THIS ISN'T PERTAINING TO MY VEHICLE, BUT THIS IS RATHER A COMPLAINT ABOUT THE CURRENT BRAKE LIGHT STYLING TRENDS IN MOST NEWER VEHICLES (NOT JUST THE FORD ESCAPE, BUT I'VE ALSO SEEN IT IN OTHER MAKE/MODEL VEHICLES AS WELL). THE ISSUE IS THE BRAKE LIGHTS SHOULD BE NOTICEABLE AND DISTINGUISHABLE WHEN THE BRAKES ARE ENGAGED, BUT IN THE CASE OF THE FORD ESCAPE (AND SEVERAL OTHER VEHICLES), THE BRAKE LIGHTS ARE A SIMPLE STRIP OF WHAT I PRESUME ARE LED LIGHTS THAT ARE VERY DIM AND HARD TO TELL THAT THEY ARE LIT (EXCEPT MAYBE AT NIGHT), ESPECIALLY WHEN THE BODY VEHICLE IS SIMILARLY RED IN COLOR. I ALMOST HIT ONE THE FORD ESCAPE BECAUSE I COULD NOT TELL (UNTIL I WAS UP CLOSE AND WAS THEN ABLE TO SEE THAT THE THIN BAND OF BARELY LIT LIGHTS WERE ACTUALLY LIT), AND ONLY REALIZED THEY WERE BRAKING DUE TO THE RELATIVE SPEEDS OF NEARBY VEHICLES. THESE NEW "STYLES" FOR THE BRAKE LIGHTS SHOULD BE LOOKED AT AS I BELIEVE THEY POSE A SAFETY HAZARD RATHER THAN BEING A SAFETY FEATURE.
NHTSA complaint #10711842 — an unverified report by a vehicle owner.