Owners have filed 1,337 complaints
about the 2015 Ford Escape with NHTSA between 2014 and 2026.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 15 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 46
Against the median year of the Ford Escape. 50 means typical for this
model; 100 means roughly double.
Severity — 40
7.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 32
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
3237.6%
Automatic Transmission
1112.9%
Camera
910.6%
Instrument Cluster/Panel
89.4%
Rearview System Braking
78.2%
Latch
78.2%
Lugs/Nuts/Bolts/Studs
67.1%
Sun/Moon Roof Assembly
55.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
222.9%
1,000 – 9,999 miles
293.8%
10,000 – 24,999 miles
486.4%
25,000 – 49,999 miles
11315.0%
50,000 – 74,999 miles
15821.0%
75,000 – 99,999 miles
15420.4%
100,000 – 149,999 miles
19325.6%
150,000+ miles
374.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2014peak 41Aug 2026
NHTSA investigations into the 2015 Ford Escape
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ19005Opened 19 Dec 2019Closed 7 Feb 2022LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl sprin...
PE16001Opened 16 Jan 2016Closed 29 Oct 2016LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked...
Recalls on the 2015 Ford Escape
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V011000
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
25V695000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
22V413000
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
22V254000
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Ford Motor Company (Ford) is recalling certain 2015 Escape vehicles equipped with 2.0L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
20V331000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
17V472000
SEAT BELTS
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
Risk: The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
16V643000
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
15V436000
ELECTRICAL SYSTEM:IGNITION
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Risk: If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2026004193,627 units in Canada
Electrical
Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: This recall only affects certain vehicles equipped with a 2.0 L engine. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to use the engine block heater until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the block heater. Alternatively, owners can choose to have the dealership permanently disable the engine block heater.
Recall 2022311362,062 units in Canada
Powertrain
Issue: On certain vehicles, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the vehicle while the transmission is not in Park, and the parking brake is not applied, the vehicle could move suddenly. Safety Risk: Sudden and unexpected movement of the vehicle could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.
Recall 202219617,335 units in Canada
Powertrain
Issue: On certain vehicles, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the vehicle while the transmission is not in Park, and the parking brake is not applied, the vehicle could move suddenly. Note: This recall only affects vehicles equipped with a 2.0 L engine and 6F35 (6 speed) transmission. Safety Risk: Sudden and unexpected movement of the vehicle could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 201737320,681 units in Canada
Seats And Restraints
On certain vehicles, improperly tempered bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors due to a manufacturing issue. An improperly tempered bolt could fracture and compromise the structural integrity of the seat and/or seatbelt system's performance in a sudden stop or crash, which could increase the risk of injury to vehicle occupants. Correction: Dealers will inspect the bolts, and will remove and replace as necessary. Note: Only E-350 Extended Wagon models with 11-, 12- or 15-passenger seating configurations are involved in this recall.
Recall 2016432233,034 units in Canada
Structure
On certain vehicles, the pawl spring tab in the side door latch could break. This condition typically will prevent the door from latching. In certain situations where the door is able to be closed, the door may be partially latched and could unlatch while driving. This could increase the risk of injury to a vehicle occupant seated next to the door, or result in damage to property. Correction: If a door will not latch, dealers will replace all four door latches with a more robust part. Note: A door that is partially latched can cause the courtesy light to remain on, set a door ajar message in the instrument cluster and sound a door ajar chime to alert the driver that there is a door latch problem.
Recall 201529852,180 units in Canada
Engine
Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 114 - Theft Protection and Rollaway Prevention. It may be possible for the engine to continue to run after turning the ignition key to the "off" position and removing the key (vehicles with standard ignition keys), or after pressing the Engine Start/Stop button (vehicles with push-button start and intelligent access keys), which is contrary to the requirements of the standard. As a result, a vehicle could be operated without the key, increasing the risk of theft or unintended vehicle movement, which could increase the risk of a crash causing injury and/or property damage and/or injury to bystanders. Correction: Dealers will update the body control module (BCM) software.
Recall 201527818,265 units in Canada
Lights And Instruments
Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 101 - Location and Identification of Controls and Displays. The instrument cluster may not display safety warning lamps/messages, and sound chimes when the ignition key is first turned on, contrary to the requirements of the standard. Correction: Dealers will reprogram the instrument cluster.
Reports where the owner recorded a crash, a fire, an injury or a death.
Eden Prairie, MNCrash
SERVICE BRAKES
Breaks suddenly failed with no warning.
NHTSA complaint #11745040 — an unverified report by a vehicle owner.
at 69,000 milesRogersville, TNCrash
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact stated while reversing, the rear view camera displayed a blank screen. The contact stated that the failure occurred while the contact was reversing out of the residential driveway. The contact's vehicle crashed into the contact's nephew's vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The nephew's vehicle was damaged to the driver's rear door and driver's rear quarter panel. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
NHTSA complaint #11739349 — an unverified report by a vehicle owner.
Louisville, KYCrash1 injured
AIR BAGS
On 4-13-26 an unknown subject hit my wife head on causing significant damage to our vehicle. None of the airbags deployed causing injury to my wife’s forehead, right foot and left knee
NHTSA complaint #11731970 — an unverified report by a vehicle owner.
Wharton, TXFire
ENGINE
My 2015 Ford Escape is diagnosed with a coolant intrusion due to flawed design issues by Ford. Coolant is slowly leaking into valve 2 and causing white smoke upon startup. The engine block is cracked due to faulty coolant system by per the designed of Ford. Only remedy is a new engine which is quoted at $8000. As this problem is entirely caused by Ford, it is unfair to expect the consumers to pay such a price.
NHTSA complaint #11730518 — an unverified report by a vehicle owner.
Enterprise, ALFire
UNKNOWN OR OTHER
THE FORD ESCAPE WAS PARKED IN A PARKING LOT AND THEN APPROXIMATELY 10-15 MINUTES LATER IT CAUGHT ON FIRE UNDER THE HOOD.
NHTSA complaint #11726174 — an unverified report by a vehicle owner.
at 98,000 milesDeptford, NJCrash
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact was in reverse (R) and backing into her driveway at approximately 4 MPH when the rear view camera failed. The contact stated that she crashed into her mailbox. The contact stated that there were dents and scratches on the rear bumper on the driver's side under the left tail light assembly. The contact stated that before the crash, she had had intermittent loss of the rear view image, but now there was no image at all, and the screen was black. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure and referred the contact to call the Safety Hotline to file a complaint. The failure mileage was approximately 98,000.
NHTSA complaint #11665361 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
St Paul Park, MN
UNKNOWN OR OTHER
Sound control module, can't hook up phone for hands free driving
NHTSA complaint #11758870 — an unverified report by a vehicle owner.
St Paul Park, MN
ELECTRICAL SYSTEM
Sound control module, can't hook up phone for hands free driving
NHTSA complaint #11758870 — an unverified report by a vehicle owner.
Leawood, KS
ELECTRICAL SYSTEM
At least once per day the back up camera goes black. While I am in the act of backing up or starting to back up. This has been happening for over 3 years. No one believed me at the dealership for years. Now there is a recall finally recognizing the issue and Ford can not fix it. I am left dealing with this. Also electrical issues with the car doors not opening with code or key fob, back windshield washer blades going off unexpectedly and they would not stop until I shut the entire car down.
NHTSA complaint #11758702 — an unverified report by a vehicle owner.
Leawood, KS
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
At least once per day the back up camera goes black. While I am in the act of backing up or starting to back up. This has been happening for over 3 years. No one believed me at the dealership for years. Now there is a recall finally recognizing the issue and Ford can not fix it. I am left dealing with this. Also electrical issues with the car doors not opening with code or key fob, back windshield washer blades going off unexpectedly and they would not stop until I shut the entire car down.
NHTSA complaint #11758702 — an unverified report by a vehicle owner.
Westfield, NY
STEERING
"While driving down a steep mountain hill, my 2015 Ford Escape suffered a sudden and complete loss of electric power steering assist without any advance warning... We came within inches of a catastrophic collision and almost crashed directly into a utility pole." I'm absolutely terrified & Now going to cost a fortune. No injury, Just wife Panic attack.
NHTSA complaint #11758629 — an unverified report by a vehicle owner.
Hyattsville, MD
ENGINE
Engine cylinder head. Coolant is leaking into the engine cylinder(s) (coolant intrusion). Vehicle is available for inspection upon request. I was driving to DCA and while on [XXX] on the highway my engine totally overheated requiring I drift into an isolated parking area near east potomac park. I checked and the coolant had totally run dry. Upon ubering to get more coolant and waiting for the engine to cool down, I topped it off and took it to the mechanic. They informed me on a KNOWN Ford 2015 Escape SE Ecoboost issue where the Ecoboost allows coolant intrusion. This is similar to: Safety Recall 17S09 on the 2014 model but instead of oil leakage, it is coolant related. I received a single warning of engine overheating and within 5 seconds the temperature gauge shot up to max and multiple alerts began. I had under 30 seconds to cross multiple lanes and get to a parking spot before catastrophic failure. Since then, I have been able to continue driving by keeping coolant levels extremely high, but it is a significant cost to repair (full engine replacement required) due to the design of the Ecoboost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11758449 — an unverified report by a vehicle owner.
Santa Rosa, CA
UNKNOWN OR OTHER
Rear view camera is unavailable on center display screen. NHTSA Recall # 25v695
NHTSA complaint #11758357 — an unverified report by a vehicle owner.
Palm Desert, CA
BACK OVER PREVENTION
See attached document for complaint.
NHTSA complaint #11758152 — an unverified report by a vehicle owner.
Greenville, SC
ELECTRICAL SYSTEM
theres an electrical problem concern the tcu my doors are locking and unlocking and the car is indicating ive had several accidents and i havent the radio is coming on automaticlly and the lights flicker and the horn turning signals and lights flicker and wont turn off unlesss i hit the key fob button im trying nto to get my groceries stolen or my vehicle tampered with and its hard if the components arnt working i dont care about the cause i just need a safe vehicle i dont have money to waiste i am trying to find a job and i cant afford the labor for a malware attack
NHTSA complaint #11757810 — an unverified report by a vehicle owner.
at 118,000 milesChicago, IL
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
NHTSA complaint #11757694 — an unverified report by a vehicle owner.
at 80,000 milesCamp Springs, MD
BACK OVER PREVENTION
The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for service. The failure mileage was approximately 80,000.
NHTSA complaint #11757398 — an unverified report by a vehicle owner.
at 100,000 milesOklahoma City, OK
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to display an image. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11757438 — an unverified report by a vehicle owner.
Batavia, OH
ENGINE
I am hoping you can help me. I have a 2015 Ford Escape. It has 107,000 miles on it. I do the regular maintenance items as needed. Last Friday I was driving my car and my temperature gauge went to Hot and my Check Engine Light came on. It said to pull over and stop engine. I pulled over and let it cool down. I drove it home. My neighbor looked at it and said, that it needed coolant. There was not any coolant in the reservoir. He added 1 gallon of coolant to my reservoir. The next morning he added another gallon of coolant to my reservoir. I took my car to a garage to have it looked at. I was told, the coolant is leaking into my engine. And not to drive my car. Because it could stop at any minute and the engine would be done. Online I found a Ford Recall for 2013 to 2019 Ford Escape, Recall # 26S01. Coolant that leaks into the cylinder causing engine failure. And potential fire risk. The engine block heater may crack and develop coolant leak. Dealers will replace block heater free of charge. I called my dealership where I purchased the car. They are not a Ford dealership and advised I call a Ford dealership. I called a Ford dealership and gave them my VIN number. Was told my VIN number was not included in the recall. I was advised to call Ford. I called [XXX]. I was told my car VIN was not included in the recall. The VIN number determines which factory it was built and came from. I advised my year and diagnosis is what the recall is for. There was not anyone else to talk to. I asked this information to be sent to someone else. She advised, she will send it to Safety Office to review the recall. I was advised, I will probably not hear from anyone because there are so many recalls right now. I called Ford Customer Service [XXX] and was told the exact same thing, like a script was being told to me. I am Very Disappointed on how Ford is not handling my situation. I can't drive my car and forced to purchase a new car. This is my only vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
NHTSA complaint #11756661 — an unverified report by a vehicle owner.
at 55,000 milesNaples, FL
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an error message. In addition, the contact stated that the failure was a persistent failure. The dealer was made aware of the failure. The contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11756548 — an unverified report by a vehicle owner.
at 100,000 milesFlorence, KY
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera failed to operate as needed, with the message "Camera Not Available - See the Dealer" displayed on the instrument panel. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11756207 — an unverified report by a vehicle owner.
at 150,000 milesPayson, AZ
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the image on the screen was scrambled, distorted, upside down, or blank. The failure mileage was 150,000.
NHTSA complaint #11756247 — an unverified report by a vehicle owner.
Wenatchee, WA
UNKNOWN OR OTHER
There is currently a recall on the 2015 Ford Escape. Ford has taken too long to make the new parts needed for the back up camera. This is a safety issue as it does check for blind spots. It's been more than 8 months since this recall started.
NHTSA complaint #11755821 — an unverified report by a vehicle owner.
at 120,000 milesAmboy, NJ
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available – See the Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11755219 — an unverified report by a vehicle owner.
Bowling Green, KY
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11755285 — an unverified report by a vehicle owner.
at 89,000 milesStrasburg, VA
POWER TRAIN
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed with the transmission shifting from second to third gear, the vehicle was jerking, and the vehicle became inoperable. The vehicle was towed to an independent mechanic, and the contact was informed that the coolant level was low. The vehicle became inoperable when the engine temperature became overheated. The vehicle was towed to the dealer, and the vehicle was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.
NHTSA complaint #11755024 — an unverified report by a vehicle owner.
at 95,000 milesMt. Pleasant, TN
BACK OVER PREVENTION
The contact's daughter owns a 2015 Ford Escape. The contact stated that the camera was intermittently inoperable. The contact stated that the camera had become completely inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts for the recall repair were on backorder. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
NHTSA complaint #11755051 — an unverified report by a vehicle owner.
Calhoun, GA
UNKNOWN OR OTHER
I'm simply complaining that parts are still not available. Also, Hemmings has sent out a notice to Ford owners about a transmission issue for Ford Escapes and other models. Can you say why this recall is not listed by Ford or NHTSA? Thanks. The car belongs to my friend [XXX] here in Calhoun. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11754748 — an unverified report by a vehicle owner.
Milford, CT
UNKNOWN OR OTHER
October of 2025, I received a recall on my 2015 Ford Escape regarding the backup camera. As of today, 8/3/27, I have not received any news of being resolved. Is there anyway to find out if a resolution is on its way? It helps me with the blind spots. Thank you.
NHTSA complaint #11754427 — an unverified report by a vehicle owner.
at 96,000 milesPittsburg, PA
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The failure was persistent. The rear-view camera displayed a blank screen and the message “Rear-view Camera Unavailable” was displayed. The vehicle was taken to the dealer, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.
NHTSA complaint #11754421 — an unverified report by a vehicle owner.
at 150,000 milesTorrance, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera failed to display an image. The message “Rear Camera Unavailable” was displayed on the screen. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 150,000.
NHTSA complaint #11754527 — an unverified report by a vehicle owner.