2015 Ford Escape driver assist problems

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

At least once per day the back up camera goes black. While I am in the act of backing up or starting to back up. This has been happening for over 3 years. No one believed me at the dealership for years. Now there is a recall finally recognizing the issue and Ford can not fix it. I am left dealing with this. Also electrical issues with the car doors not opening with code or key fob, back windshield washer blades going off unexpectedly and they would not stop until I shut the entire car down.

NHTSA complaint #11758702 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

See attached document for complaint.

NHTSA complaint #11758152 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

NHTSA complaint #11757694 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for service. The failure mileage was approximately 80,000.

NHTSA complaint #11757398 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to display an image. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11757438 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an error message. In addition, the contact stated that the failure was a persistent failure. The dealer was made aware of the failure. The contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

NHTSA complaint #11756548 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera failed to operate as needed, with the message "Camera Not Available - See the Dealer" displayed on the instrument panel. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11756207 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the image on the screen was scrambled, distorted, upside down, or blank. The failure mileage was 150,000.

NHTSA complaint #11756247 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available – See the Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

NHTSA complaint #11755219 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11755285 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact's daughter owns a 2015 Ford Escape. The contact stated that the camera was intermittently inoperable. The contact stated that the camera had become completely inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts for the recall repair were on backorder. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

NHTSA complaint #11755051 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The failure was persistent. The rear-view camera displayed a blank screen and the message “Rear-view Camera Unavailable” was displayed. The vehicle was taken to the dealer, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

NHTSA complaint #11754421 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera failed to display an image. The message “Rear Camera Unavailable” was displayed on the screen. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 150,000.

NHTSA complaint #11754527 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a distorted, inverted, or flashing image. The dealer was not contacted. The manufacturer was made aware of the issue. The failure occurred at approximately 110,000.

NHTSA complaint #11753936 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle while the vehicle was parked, the rear-view camera was blinking with the message “Camera not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11753952 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that the rearview camera was inoperable intermittently while reversing. The dealer was contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA complaint #11754039 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Back up camera is STILL not working as intended. When backing up camera goes blank. This already an existing recall, but its been a long time since its been issued and I dont think they are trying to remedy it.

NHTSA complaint #11753186 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that the back-over-prevent camera turned on and off independently. The rear-view camera eventually became inoperable. The message to contact the service company was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA complaint #11752461 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative and depicted objects farther away than normal. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

NHTSA complaint #11752048 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the camera image was blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11751720 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The dealer was made aware of the failure and scheduled a technician to go to the residence. The vehicle was diagnosed with a failed rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the parts had been ordered. The dealer was contacted a week later, and the contact was informed that the parts were unavailable. The contact was advised to pay for the repair out of pocket and later submit a request for reimbursement with the manufacturer. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,200.

NHTSA complaint #11750568 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse(R), the back over prevention camera failed to display an image. The message “CAUTION” was displayed. The vehicle was not repaired. The vehicle was taken to the local dealer, and the contact was informed that the camera needed to be replaced. The failure mileage was 75,000.

NHTSA complaint #11750267 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera failed to display an image and was black while in reverse. The failure mileage was unknown

NHTSA complaint #11750279 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while shifting into reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 105,000.

NHTSA complaint #11750309 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair was not available. The contact had not experienced a failure.

NHTSA complaint #11750050 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that the back over prevention camera intermittently malfunctioned. The failure mileage was 110,000.

NHTSA complaint #11747343 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA complaint #11747201 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

NHTSA complaint #11746666 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view camera displayed a blank image. The approximate failure mileage was 130,000.

NHTSA complaint #11745011 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the rear-view camera displayed an inverted and distorted image. The vehicle was not repaired. The failure mileage was unknown.

NHTSA complaint #11744761 — an unverified report by a vehicle owner.