2015 Ford Escape driver assist problems

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. In addition, the contact stated that the safety features were not visible on the radio screen. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with rear-view camera failure. The contact was informed that the rear-view camera needed to be replaced. The vehicle was repaired but the failure reoccurred. The dealer was contacted by phone and made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact was informed that parts would be unavailable until 2027. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part was unavailable.

NHTSA complaint #11763595 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the battery was drained. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure was persistent. The contact stated that the vehicle was taken to the dealer several times, however the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The failure mileage was approximately 300.

NHTSA complaint #11763204 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that on several occasions while in reverse(R), the back-over prevention screen was black. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was not diagnosed or repaired; however, the contact was informed that the part for the recall repair was not yet available. The manufacturer was notified of the failure.

NHTSA complaint #11762791 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving reversing, the rearview camera was inoperable and the message "Back Up Camera Inoperative" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 40,000.

NHTSA complaint #11761861 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(R), the rear-view camera failed to display a clear image. The local dealer was contacted. The failure mileage was approximately 96,000.

NHTSA complaint #11761927 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rearview camera image intermittently fluctuated, with the message "Camera Not Available" displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000.

NHTSA complaint #11761637 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear image. The contact stated that the back-over prevention camera displayed a blank white screen. The failure mileage was unavailable.

NHTSA complaint #11761646 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The contact stated that the failure was persistent. The rear-view camera later displayed a black screen and failed to power on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was unavailable for the recall repair. The failure mileage was unknown.

NHTSA complaint #11761321 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA complaint #11760955 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to perform the recall repair were not yet available. The contact stated that while driving in reverse, the message "Contact Manufacturer" was displayed and the rearview camera screen image was black. The vehicle was taken to a dealer, who confirmed that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 120,000.

NHTSA complaint #11760092 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that they had received notification of notification of NHTSA Campaign Number : 25V695000 (BACK OVER PREVENTION) the local dealer was contacted however the vehicle was not remedied as the contact was advised that the parts to perform the recall repair were not yet available. The contact had experienced the failure stating that upon reversing the rear view camera would display blank or distorted; no warning lights were illuminated. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 140,000.

NHTSA complaint #11760136 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over-prevention camera failed to display an image behind the vehicle. The message informing the contact that the back-over-prevention camera was unavailable was displayed. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure occurred at approximately 66,000.

NHTSA complaint #11759401 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact stated that while reversing, the rear-view camera displayed an inverted, blank, or blue image. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were not yet available. The failure mileage was approximately 90,000.

NHTSA complaint #11759460 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a distorted, intermittent, or blank image. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11759240 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

At least once per day the back up camera goes black. While I am in the act of backing up or starting to back up. This has been happening for over 3 years. No one believed me at the dealership for years. Now there is a recall finally recognizing the issue and Ford can not fix it. I am left dealing with this. Also electrical issues with the car doors not opening with code or key fob, back windshield washer blades going off unexpectedly and they would not stop until I shut the entire car down.

NHTSA complaint #11758702 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle reversed into her in-law's vehicle after the rear-view camera glitched. Neither the independent mechanic nor the dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the remedy was not yet available. The failure mileage was 165,119.

NHTSA complaint #11758622 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

See attached document for complaint.

NHTSA complaint #11758152 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed an upside-down image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

NHTSA complaint #11757694 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact's father owns a 2015 Ford Escape. While the owner was reversing, the message “No Signal” was displayed. In addition, the contact stated that the signal fluctuated. The vehicle was taken to the dealer, where it was diagnosed with rear-view camera failure. The contact was informed that parts were unavailable. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for service. The failure mileage was approximately 80,000.

NHTSA complaint #11757398 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to display an image. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11757438 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed an error message. In addition, the contact stated that the failure was a persistent failure. The dealer was made aware of the failure. The contact was informed that the parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

NHTSA complaint #11756548 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera failed to operate as needed, with the message "Camera Not Available - See the Dealer" displayed on the instrument panel. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11756207 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the image on the screen was scrambled, distorted, upside down, or blank. The failure mileage was 150,000.

NHTSA complaint #11756247 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rear-view camera was inoperative. The message "Camera not Available – See the Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

NHTSA complaint #11755219 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11755285 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact's daughter owns a 2015 Ford Escape. The contact stated that the camera was intermittently inoperable. The contact stated that the camera had become completely inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts for the recall repair were on backorder. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

NHTSA complaint #11755051 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The failure was persistent. The rear-view camera displayed a blank screen and the message “Rear-view Camera Unavailable” was displayed. The vehicle was taken to the dealer, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

NHTSA complaint #11754421 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera failed to display an image. The message “Rear Camera Unavailable” was displayed on the screen. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 150,000.

NHTSA complaint #11754527 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a distorted, inverted, or flashing image. The dealer was not contacted. The manufacturer was made aware of the issue. The failure occurred at approximately 110,000.

NHTSA complaint #11753936 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Escape. The contact stated that while attempting to start the vehicle while the vehicle was parked, the rear-view camera was blinking with the message “Camera not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11753952 — an unverified report by a vehicle owner.