57 of the 455 complaints about the 2021 Ford Escape are about the other systems — 13% of everything reported for this model year. Half of the failures with a mileage on record happened before 50,871 miles.
57
Complaints
1
Crashes
2
Fires
1
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
The ulpostery covering the sunroof fails to retract all the way causing a sag in the fabric blocking the view from the rearview mirror. Dealership states not covered under warranty
NHTSA complaint #11758655 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My car began to shake significantly when going over 60 mph on the highway. I had to drive under the speed limit. When I had the car checked, they said the shocks had been leaking and it impacted the alignment, causing my tires to become “wavy” and unsafe to drive. I had to get a set of 4 new tires, but could not afford the shocks during that visit. By the time I could afford the shocks a few months later, the new set of tires were ruined as well and I needed 4 new tires again. After some research, I see I am not the only one who had this issue with this model vehicle.
NHTSA complaint #11753473 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
After a couple days of rain my 12V battery died, when I went to replace it I found the removable carpet in the trunk area was saturated with water throughout and was growing mildew and what appeared to be mold. The old battery was replaced and disposed of. My safety was not at risk as the car was parked. This problem has not been reproduced or confirmed by a dealer. No components were inspected. There were no warning lamps or signals, but I did smell an odd musty order sometimes.
NHTSA complaint #11743907 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear passenger window failed two different times, we have gotten it fixed. Now today the rear driver window will not go up or move.
NHTSA complaint #11743812 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Passenger rear window would not go up, we got it fixed. We also have a second 2021 ford escape with the same problem.
NHTSA complaint #11743814 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The panoramic sunroof cover shade completely detached from the side tracks and the rear roller mechanism failed. When the shade is fully closed, it just sags on the sides and lets light beams leak through. The actual safety issue happens when you press the button to retract it fully away. Instead of rolling up into the headliner like it is supposed to, the fabric folds up and hangs down at the back. It creates a huge flap of loose fabric hanging all the way down to the back seat headrests, which completely blocks the view through the back glass window and eliminates rear visibility while driving. The component is available for inspection upon request. The problem has not been inspected by a dealer or independent shop yet, and there were no warning signs or symptoms before the failure happened.
NHTSA complaint #11742616 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My windshield wipers aren’t working properly and it causes me to not be able to see while driving which cause me to hit a curb and damage my front fender and my trunk makes a nose when I drive like it wants to pop open my car flashes warnings and then no sign of issues
NHTSA complaint #11741312 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There is a cover over the bar that divides the sunroof that has come off. This is only held on with two-sided tape. It will not stay in place. After investigating this on-line, it is recommended not to move the shade without this cover in place - the bar (without the cover) could damage the fabric on the shade. This bar fell while my children were sitting the in back seat, while they were not hurt, they could have been. I have not taken this to a service center but I have seen many Ford Escape owners on-line that have complained of this problem happening. I have pictures but this page will not let me upload them.
NHTSA complaint #11741381 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Sunroof shade came off track while driving and I had to hold it the whole way home so I could see out the back window to safely drive. Upon research I found this is a common defect on the escapes and ford has done nothing to prevent this. Repairs cost thousands of dollars and this is not ok. This needs to be a recall to be fixed for all escapes affected.
NHTSA complaint #11736802 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The panoramic sunroof shade disconnected from the clips that holds it in place to allow it to be opened and closed. It is now rolled up in the car so the sunroof is always exposed and cannot be reconnected without a full replacement according to the dealership. It can impact visibility in bright sunlight.
NHTSA complaint #11736409 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Everytime I drive the car and I don’t get no warming and I bring the car to the dealer and tell them what going on and dealer do and don’t tell me what going on.. i should be able to get another car free because they want me to keep pay thing out my pocket which I don’t have Also want to let you know that [XXX] and I will like to explain more on phone [XXX] Also the ford dealership want me to trade in my car for 2,000 which my car is value7,000 because what three thing broken and they want 5600 it not right because I just have Tht car right after my mother pass away and it only 2 years now INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11730523 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Ford manufacturer and local Gurley Leep Ford Dealership failed to provide a remedy to safety recall : Manufacturer Recall Number25S76 NHTSA Recall Number25V467 in a reasonable timeframe. The local Ford dealership refused to provide a remedy, free of charge, in accordance with the NHTSA guidelines .
NHTSA complaint #11729141 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Car stalled soon after start up showing many faults in the system. Initially thinking it was the battery with cold weather I took it to the dealership and had them look at it/replace the battery. The next day it stalled again the exact same way. I read the codes that it was showing and it came back with P061a U1011 and U1028. Was able to get it to another dealership to look at it and they performed computer updates and resets. I picked it up from the dealership and it died again a mile down the road with the same issue. They were able to get it back to the dealership where it died on them again. They have not been able to identify the issue but are wanting me to come pick up the car. The car is unsafe to drive as it can randomly shut off in the middle of the road with no warning and not even the dealership can identify the issue after multiple attempts. This is very concerning as it is a relatively new car and still under warranty. Even though it is under warranty, they claim they can not fix the issue under warranty until they prove a failing part.
NHTSA complaint #11721622 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
the sunshade panotramic panel cover that sperates the two roofs seems to be falling off due to cheap two side tape which caused the whole sunshade assembly and motor to break. I took my car to the dealer yeasterday Anderson Ford based in Lincoln NE, and they cahrged $119 to diagnis and qouted me over $2000 to fix it. This is manufacturere fault that caused this to happed by using cheap, unreliable two side tape to attach panel cover!. Please address this as alot of Ford Escape owners suffer from this issue
NHTSA complaint #11721677 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
This complaint is not about the fuel injector. It is about door hinges, Customer Service Program 23B56. I have been trying to get Lithia Ford of Roseburg, OR to fix it for 10 months and they will not. The door hinge makes a loud popping noise and I am afraid it will come off soon. I received a recall notice shortly after I purchased the car from another dealer. Lithia is the only Ford dealership in our town. They are not following through with any promises they make me. The other nearest dealership is 70 miles away. I am [XXX] old and don’t feel comfortable driving that far when we have a dealership in town 10 minutes from my home. What can I do to make them fix it? I would appreciate any help you can provide me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11712807 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.
NHTSA complaint #11712523 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.
NHTSA complaint #11711675 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06
NHTSA complaint #11709657 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The shade on the moonroof came off track and would hang down obscuring rear view from mirror. Vehicle taken to Ford dealer for repair. After $1600 repair, three days later the shade would not close completely and returned to Ford dealer. Still waiting on repair.
NHTSA complaint #11702443 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
A plastic trim piece in the sunroof fell onto the shade. when the shade was opened it caused the shade to be disconnected from the open/close mechanism and roll back onto its spring loaded roller. the dealer quoted $1800 to fix it. not cover by ford or endurance warranty
NHTSA complaint #11699803 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
This vehicle! It eats so much gas. Something is wrong. It makes a weird noise and puts itself into modes of sports, ice/snow, eco, slippery all by itself while I am driving. My RPMs will change and car makes a different sound and it is in a different driving mode without being put in it by me. It puts itself in auto mode and shuts off at red lights and starts back up when I put on the gas and this is not a hybrid.
NHTSA complaint #11699688 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Ford Escape has an open recall on the fuel injectors. I took my car in once because there was a smell of fumes when using my a/c. When I mentioned the fuel injectors to the dealership, they said they would look at it. The dealership said they couldn't get the smell, but once they popped the hood, they could smell the gas. They fixed them then. Now there is a recall on the recall on the fuel injectors. My car has the smell of fumes again. I think the fumes are making me sick, I can't even use my a/c or heater some days. I can't be driving around with the fumes for my sake or my 2-year old daughter. It can't be safe for her to be in my car.
NHTSA complaint #11698706 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The Sunroof Shade curtain will not roll away when I try to open the roof shade. It crumbles up at the back or just doesn't roll up with the track. I have read several online Ford forums and a lot of people have been complaining about this issue. Could someone please look into this and see if this is a manufacturing problem, thank you.
NHTSA complaint #11698818 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Lots of owners on Facebook page 2020/2021 ford escape discussions talk about our transmissions fluttering when driving straight you can see rpm’s going from one to under one back in a straight road some have had the transitions go out. I took mine to ford at 111000 miles and was told I need to pay $500 to change fluid did that and still doing it they said everything was fine but I should look into a extended warranty because they have had a lot of issues with the transition (was told that by auto nation ford in Corpus Christi tx? We all even have issues with Rear differential going out
NHTSA complaint #11694264 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There was a safety recall on my car for the door hinges. I ended up getting a new door that had to be painted. The shop has had to repaint it 6 times due to faulty work. Also was denied getting to.go.to another repair shop
NHTSA complaint #11685423 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The sunshade rolled in after the cross bar of the panoramic sunroom fell on the sunshade. My dealer is quoting me $1500 to repair the sunshade and no other mechanics will even touch it. My car is a 2021 Ford Escape SEL. Its is a very gently used car and it is terrible that this is happening. It has impacted me financially in a big way and am struggling to find a way to pay for it. I have only had my car for 1 year. Please make Ford do a recall so others do not have to go through this too. Thank you!
NHTSA complaint #11667255 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I’m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.
NHTSA complaint #11654797 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Front driver door welds not holding and causing door to not shut properly.
NHTSA complaint #11650882 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The sunroof headliner will not retract and sags down into the rear view, making it difficult to see out the back of the car.
NHTSA complaint #11641410 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
1. The Sunroof/Moonroof overhead fabric lining fell off the tracks when moving back, yes. 2. My safety was put at risk from the lining falling off the tracks and nearly completely covering my eyes and face while driving, which also puts the safety of others at risk. 3. I have heard numerous people and Ford Technicians noting that this is a common issue of the sunroof/moonroofs with other similar models. 4. It was completely inspected before financing at a dealership. 5. No prior symptoms or lights, I just tried to use my moonroof while driving on the highway a week ago and was nearly blinded
NHTSA complaint #11641126 — an unverified report by a vehicle owner.