148 of the 1,339 complaints about the 2016 Ford Escape are about the other systems — 11% of everything reported for this model year. Half of the failures with a mileage on record happened before 62,000 miles.
148
Complaints
4
Crashes
2
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
recall has remedy not available since Oct 13, 2025 for the rear view camera. This has been an issue in several models of Ford vehicles. I have a 2019 FORD MUSTANG that had the same issue and the recall was completed in 5 months. the manufacturer has failed to provide a remedy for 10 months.
NHTSA complaint #11757001 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I own a 2016 Ford Escape SE affected by NHTSA recall 25V695 / Ford recall 25SA9 (rearview camera inspection). The recall was reported on October 14, 2025, and the remedy was anticipated to become available in June 2026. I contacted a Ford dealership on August 10, 2026, and was told that the parts are not currently available and that I should wait for a remedy notification in the mail. The recall has now been outstanding for approximately 10 months. I would like NHTSA to review the status of the recall and whether Ford is taking an appropriate amount of time to make the remedy available to affected owners. I would also like to know whether Ford has provided NHTSA with an updated estimated remedy-availability date, since the original recall information indicated that the remedy was anticipated to become available in June 2026, and it is now August 2026. The safety of myself and others is at risk with an incomplete remedy: I live on a busy road, and one morning while backing out of my driveway to go to work, I almost hit a pedestrian walking on the sidewalk at the end of my driveway. He was in my blind spot when I looked both ways, and my rearview camera was not working.
NHTSA complaint #11755897 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I own a 2016 Ford Escape with an open safety recall involving the rear-view/backup camera. I contacted Ford and have an existing Ford customer service case regarding the recall (Case CXH-08846683-H2S6Z8 ) Ford/dealer has informed me that the required replacement part is currently unavailable, leaving the safety recall unrepaired. The backup camera is a safety feature that is important when reversing and avoiding pedestrians, children, and other vehicles. I am requesting that NHTSA document this complaint and review Ford’s ability to provide a timely and effective remedy for this safety recall. I would also like Ford to provide a reasonable repair solution or timeline for obtaining the required part. Ford case number: CXH-08846683-H2S6Z8 Recall number: 25SA9 Vehicle: 2016 Ford Escape Date I was informed the part was unavailable: been trying for 5 months Dealer: Ford
NHTSA complaint #11755965 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There’s a safety recall issue on the backup camera it has gone out. It keeps saying backup camera unavailable.
NHTSA complaint #11753397 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Manufacturer (Ford) has failed to remedy the problem highlighted in following NHTSA recall. The recall was initiated by NHTSA on January 17, 2025, recall schedule proposed by FORD was "Planned Remedy Owner Notification Date: Jun 29, 2026 - Jul 03, 2026 ", which has passed and FORD still is not fixing. The schedule was already lenient and still has been ignored and they need to be held accountable for it. Manufacturer Recall Number - 25SA9 NHTSA Recall Number - 25v695 Recall StatusRecall Incomplete, remedy not yet available
NHTSA complaint #11753187 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The recall on my car has been active for over 6 months, however there is still not a remedy. My rear view camera failed on me today almost causing me to hit a child that I was unable to see.
NHTSA complaint #11751844 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The rear camera first started failing intermittently, and now occurs constantly. The camera goes black on the screen. I nearly backed into a child in a grocery store parking lot.
NHTSA complaint #11751670 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2016 Ford Escape is under a recall for the rear view camera. My rear view camera does not work. Ford issued the recall in October 2025 but has not made an effort to repair my vehicle. I have a bad neck and back, it is hard for me to turn and look behind me. I could really use the rear view camera working again.
NHTSA complaint #11751314 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There has been a recall, 25SA9, for over a year for the backup camera on this car. There is no date as to when it will be fixed and the camera is non functional now. This is my daughters car and It needs to be addressed quicker than a year.
NHTSA complaint #11750356 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My rear camera and therefore cross traffic and parking indications fail almost every time I turn my car on. Ford acknowledges that this is a problem and that there is a recalled part, but they do not have replacement parts and so I must continue to drive with faulty parts.
NHTSA complaint #11750383 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am extremely disappointed with the way Ford has handled the recall on the rearview camera for my 2016 Ford Escape. I received the recall notice about a year ago. Six months ago, I contacted Chapman Ford and was told the replacement parts were not yet available and that I would be notified when they came in. Now, a full year later, my backup camera still does not work. This is a safety issue--not a convenience feature. When I called Chapman Ford again today, I was told the part was still unavailable for the Escape and was only being supplied for Mustangs. They gave me Ford Corporate's customer service number. Ford Corporate assured me that they would resolve the issue. They contacted Chapman Ford, spoke with Valerie, and told me everything had been arranged. I was told my appointment was set, the repair would be completed at no charge, and the problem would be taken care of. About an hour later, Chapman Ford called me back and said they actually did not have the part after all, could not perform the repair, and there was nothing they could do. After waiting an entire year for a safety recall, this is simply unacceptable. Ford sent out a recall notice acknowledging there was a safety problem, yet they still cannot provide the parts needed to fix it. Owners are left driving vehicles with defective backup cameras and no clear timeline for when the repair will actually happen. Ford should be ashamed of the way this recall has been handled. If you're going to issue a safety recall, you should also have a plan to provide the parts necessary to fix the vehicles within a reasonable amount of time. Customers deserve better communication, better follow-through, and most importantly, a prompt resolution to safety-related defects.
NHTSA complaint #11749231 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am the owner of a 2016 Ford Escape. In October 2025, I received a safety recall notice regarding the rearview camera. The notice explained that the camera could fail, display a blank or distorted image, and increase the risk of a crash. Since receiving the recall notice, I have repeatedly contacted Ford dealerships to schedule the repair. However, I have been told that the replacement part is not available or that there is still no remedy available. As of today, many months have passed, and my vehicle has not been repaired. The rearview camera is an important safety feature, especially when backing up in parking lots or areas where pedestrians or children may be present. Driving without a properly functioning rearview camera exposes me and others to an unnecessary safety risk. I believe Ford has failed to provide a timely remedy for this safety recall. I respectfully request that the National Highway Traffic Safety Administration investigate this delay and require Ford to make the necessary repair available as soon as possible. This delay has been unreasonable. More than eight months have passed since I received the recall notice, yet Ford has been unable to provide the required repair. A safety recall should be resolved within a reasonable time, and I am asking NHTSA to take appropriate action to ensure that Ford complies with its obligations and protects vehicle owners. Thank you for your attention to this matter.
NHTSA complaint #11748704 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The electrical radio backup camera does not work it's all malfunctioned.
NHTSA complaint #11748799 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Back up camera has failed.
NHTSA complaint #11747130 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
For about 2 years now my 2016 Escape would periodically show a distorted image in the camera when reversing. It was infrequent and would often correct itself before I was done reversing or if I just stopped and put it into park and then reversed again. I received the recall notification when it came out and have been waiting for the update on when parts are available. For about 5 months now the issue has become more frequent and days ago it has stopped working multiple times, not even giving the display error and keeping the radio screen on and playing music. I just hit 88k miles and take very good care of my car. I haven’t called the dealership because everything I can find when I look says the parts are still not available, even my auto insurance login knows there isn’t a fix. For such an important safety issue this is taking too long for them to do something.
NHTSA complaint #11743973 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear view camera delays or not available for reverse driving.
NHTSA complaint #11742555 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I received this recall notice in October 2025. I contacted [XXX] in Marion, Ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make an appointment for the recall. Since my husband was going to be taking care of it, he called the next day to schedule an appointment. An appointment was made of April 29 and they said they could come to our house to do the recall. No one showed up on that date. So, we called on April 30 to see why. They said the tech called in sick and would contact us when he was back. We waited until today, May 6 and called them back as no one had called. TODAY, they tell us that there is no active recall on our car.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11736033 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My backup camera is experiencing the problems in the recall. Ford dealership wants to charge me 200 dollars for diagnostics. I should not have to pay for diagnostics or a new camera since it’s covered under the recall.
NHTSA complaint #11734308 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Backup Camera has not worked for 2 years and I have a recall notice from October of 2025 for this exact issues and the recall has not been remedied.
NHTSA complaint #11730914 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My car moves when pushed or pulled and the vehicle is off and in park. Additionally, my car does not accelerate over 5 miles per hour and makes a whining noise when trying to drive
NHTSA complaint #11725259 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Transmission went out at 101k miles - transmission needed to be rebuilt which I had done at a large cost. There was no warning, the trans went out while driving. Purge valve for gas (EVAP) also went out without any warning and when I would put gas in the car, the car would not start.
NHTSA complaint #11725309 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
rear camera doesn't work--also theres a problem with the rack and pinion
NHTSA complaint #11725360 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear main seal leak and transaxle leak. I see there was a recall in the 2000s but my 2016 is having the same issues. Would this issue still fall under the newer vehicle recall since it i the same problem?
NHTSA complaint #11724479 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear back up camera shows up distorted, upside down and sometimes not at all.
NHTSA complaint #11723986 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I stopped at the end of my road and went to take a left and my car was in the road and didn’t want to go. Luckily I wasn’t hit and I got it out of the road. I believe it’s from the transmission.
NHTSA complaint #11718908 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Recall issue: The vehicle failed and became disabled due to the shift cable bushing while in a parking lot on private property, with driver in the vehicle. The gear would not shift or go into park and continued to roll forward until either I hit the curb or applied the brake. Ford will not pay for the tow or diagnostic fee to have the problem diagnosed at another body shop (before I knew of the recall) Ford will not replace shift cable, only install protective cap. Recall issue: rearview camera displays distorted images, and does not always show rear view when backing up. It shows blank sometimes, and forward when reversing. Visibility unclear when backing. Ford will not replace as they say they do not have the parts to replace. This leaves the vehicle at high risk for safety issues.
NHTSA complaint #11716331 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have replaced the transmission due to the toque converter acting up and then failing. I have replaced now 3 coolant parts as well due to leaking and constant overheating and have replaced the block once as well.
NHTSA complaint #11713108 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have a 2016 Ford Escape SE with the Ecoboost engine. I have been experiencing the same issue with misfires in port 4 which also shows an open circuit every time as well for over the past year. The dealership has replaced everything underneath including but not limited to my spark plugs, wires, coils, and even my entire wiring harness. The issue is still happening and they do not know what is causing it. I think my vehicle may fall under the complaint failure FORD currently has on their 1.5, 2.0, and 2.5 Ecoboost engines. It has been to the dealership for the same repairs over 8 different times. When is enough actually enough. I have lost power several times in traffic and it's like slamming on my brakes. This is how bad the misfire is. My check engine light has been flashing due to this issue as well as being on solid. Please help or advise.
NHTSA complaint #11712595 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The Ford SYNC infotainment system failed and produced no audio and no hands-free phone functionality. This created a safety risk because the driver could not use hands-free calling and could not hear navigation prompts, warning chimes, or system alerts, increasing distraction while driving. A Ford dealer diagnosed internal failures in the APIM and Audio Control Module (ACM). The APIM was replaced and programmed, but audio did not return until the ACM was also replaced. The issue was repaired. This report is submitted to document a safety-related failure of the Ford SYNC system for review of potential defects affecting other vehicles.
NHTSA complaint #11707015 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I went to the dealership to clear my recall with Ford for my 2016 Ford Escape. It has been 30 days but Ford has still not cleared the recall with NHTSA to clear my vehicle.
NHTSA complaint #11699951 — an unverified report by a vehicle owner.