2022 Ford Escape driver assist problems

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The contact owns a 2022 Ford Escape. The contact stated that while driving at 75 MPH on the interstate, the automatic emergency braking system erroneously engaged intermittently. A dealer was contacted. The "Pre-Collision Assist Is Not Available," "Hill Start Assist Is Not Available," and "Reduced Power Brake Applied" warning messages were displayed on the instrument panel. The vehicle was not taken to a dealer or an independent mechanic shop for diagnostic testing, and the vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 109,000.

NHTSA complaint #11749338 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The local dealer confirmed that parts were still unavailable. The contact stated that the back over prevention camera displayed a half image while operating. The failure caused in a minor crash while the vehicle was in reverse(R) and damaged the contact's vehicle and another vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.

NHTSA complaint #11742276 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact stated that while driving, the sync screen displayed a blank image. The vehicle was taken to the dealer previously and was diagnosed as needing a battery, but the failure persisted. The vehicle was taken to the dealer a second time and was diagnosed with wire failure; the issue persisted. The sync screen continued to display a blank image along with failures of the radio, mileage, and gas gauge. The vehicle was not repaired again, and the issue continued. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.

NHTSA complaint #11735657 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owned a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (BACK OVER PREVENTION); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

NHTSA complaint #11731244 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA complaint #11730255 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while the vehicle was idling at a stoplight and attempting to accelerate, the vehicle failed to move forward and stalled. Several codes were displayed, including Charging System Service Now with the Battery Warning light illuminated. The vehicle lost power, and the hazard lights were inoperable. The contact stepped outside the vehicle to direct traffic around the vehicle. The vehicle was towed to the dealer, who diagnosed that the alternator and battery had failed. The battery and alternator were replaced. The error codes illuminated again after having the vehicle repaired. The dealer was contacted, and an appointment was scheduled. The dealer informed the contact that a PCM software update had been completed; however, the parts for the repair of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); was not available. The manufacturer was not made aware of the issues. The failure mileage was approximately 13,000.

NHTSA complaint #11729345 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the accelerator pedal had to be pumped several times for the vehicle to start. While driving approximately 35 MPH, the vehicle unexpectedly stalled. The failure had occurred while the vehicle was idling at a stoplight. The vehicle was turned off and the contact waited for several minutes before the vehicle was restarted and operated as intended. The dealer was contacted and confirmed that the part for the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

NHTSA complaint #11728461 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

My 22 Ford Escape has 620000 miles on it most of them highway miles. The issue I'm having began approx. 5000 miles ago. While in motion my dash lights, radio, and entertainment screen will go completely black for long periods of time and the chime will begin randomly ringing. A message sometimes appears on screen that says system off to continue please start engine but the engine is running the whole time. Sometime the message will appear on my dash saying front camera not available. I've taken it to a Ford Service station and they advised me my PCM software needed updating but the problem still existed and is existing even after the update. I still have a recall active on my vehicle as well regarding the fuel injector issue.

NHTSA complaint #11713220 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

See attached document for complaint.

NHTSA complaint #11692272 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Escape. The contact stated that the rearview camera was displaying a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact stated that the rearview camera displayed a distorted image and a black screen. No warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was 70,000.

NHTSA complaint #11669182 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The rearview backup camera no longer functions at all. Upon putting the car in reverse, I receive a black screen with glitching colors for a few seconds that turns completely black and gives me an error stating rearview camera is unavailable. There has been no damage recently to the vehicle or any other modifications made, or no other known contributing events, it just stopped working on its own. I also received no warning prior to this happening from any systems in the vehicle. This is especially dangerous since I rely upon this camera and alert sensors to safely back up and avoid damage to my vehicle, myself, others, and surrounding objects. I am aware that several Ford models built the same year have an active recall for this exact issue, in addition to the 2023-2024 Escape models. I would highly recommend looking into this issue as it pertains to the 2022 Escape as well.

NHTSA complaint #11666235 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Timeline of Events: •~March 2024 – Ongoing: Intermittent system alerts begin appearing at random. Includes: •AWD Temporarily Disabled •Auto Hold System Fault •Park Aid Fault •Drive Mode Not Available •Hill Start AssistNot Available •Service AdvanceTrac •Pre-Collision Assist Not Available •Power Steering Loss •Cruise Control not working •BLIS acting erratic •Squeaky brakes and “locked up” feel when glitch occurs •4/11/24: First major cluster of alerts appears. All systems shut off at once. Power steering was lost, difficult to turn. •4/17/24: Vehicle brought in for oil change. Brakes, tires, battery all checked and are in good condition. •4/21/24: Alerts occur again while driving. Same issues appear and disappear at random. •4/22/24: Vehicle returned to dealership. Intermittent issues discussed. No clear resolution found. •4/25/24: Alerts triggered again. Becoming more frequent. Safety systems failing during normal driving.

NHTSA complaint #11656774 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Timeline of Events: •~March 2024 – Ongoing: Intermittent system alerts begin appearing at random. Includes: •AWD Temporarily Disabled •Auto Hold System Fault •Park Aid Fault •Drive Mode Not Available •Hill Start AssistNot Available •Service AdvanceTrac •Pre-Collision Assist Not Available •Power Steering Loss •Cruise Control not working •BLIS acting erratic •Squeaky brakes and “locked up” feel when glitch occurs •4/11/24: First major cluster of alerts appears. All systems shut off at once. Power steering was lost, difficult to turn. •4/17/24: Vehicle brought in for oil change. Brakes, tires, battery all checked and are in good condition. •4/21/24: Alerts occur again while driving. Same issues appear and disappear at random. •4/22/24: Vehicle returned to dealership. Intermittent issues discussed. No clear resolution found. •4/25/24: Alerts triggered again. Becoming more frequent. Safety systems failing during normal driving.

NHTSA complaint #11656774 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

My incident report is a non accident report, I am trying to be proactive and report problems I’ve experienced with this vehicle since I purchased this vehicle 2 years ago. The vehicle has been problematic since I purchased brand new in 2022. I’ve been reporting this issue for two years and the mechanic has not been able to resolve the issues.

NHTSA complaint #11620959 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I was driving down the interstate and came up on a wreck. When traffic started to move again my transmission wouldnt engage. The active cruise had quit working about 10 minutes prior.

NHTSA complaint #11620027 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Rear brakes squeak/moan when in reverse. The recent TSB from Ford states this is a recurring issue with Escape owners. My vehicle underwent the fix (which should have only taken 0.70 hours, but took 3 hours on a scheduled appointment), only to get the vehicle back and the sound is even louder than it was before. Vehicle went back in for said concern. They installed a brake muffler piece to help muffle the noise. However, whatever was done has now made the brakes loose and the peddle needs to be pushed almost to the ground. So again, the fix isn't the actual fix. Lane Departure and Crossing almost caused an accident. It had rained and there were mud/gravel dust tracks on the road. The cameras thought it was the road line and swerved me multiple times into the oncoming lane. Needless to say, I stopped this feature on my vehicle for safety reasons.

NHTSA complaint #11551467 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Rear brakes squeak/moan when in reverse. The recent TSB from Ford states this is a recurring issue with Escape owners. My vehicle underwent the fix (which should have only taken 0.70 hours, but took 3 hours on a scheduled appointment), only to get the vehicle back and the sound is even louder than it was before. Vehicle went back in for said concern. They installed a brake muffler piece to help muffle the noise. However, whatever was done has now made the brakes loose and the peddle needs to be pushed almost to the ground. So again, the fix isn't the actual fix. Lane Departure and Crossing almost caused an accident. It had rained and there were mud/gravel dust tracks on the road. The cameras thought it was the road line and swerved me multiple times into the oncoming lane. Needless to say, I stopped this feature on my vehicle for safety reasons.

NHTSA complaint #11551467 — an unverified report by a vehicle owner.