Casa Grande, AZ
BACK OVER PREVENTION
See attached document for complaint.
NHTSA complaint #11758593 — an unverified report by a vehicle owner.
2016 Ford Escape driver assist problems
195 of the 1,339 complaints about the 2016 Ford Escape are about the driver-assist systems — 15% of everything reported for this model year. Half of the failures with a mileage on record happened before 86,000 miles.
195
Complaints
6
Crashes
0
Fires
0
Injuries
Exactly what failed
Back Over Prevention
158
81.0%
Rearview System Braking
13
6.7%
Camera
12
6.2%
Warnings
9
4.6%
Blind Spot Detection
3
1.5%
Driver Assist & Collision Avoidance across every Ford Escape year
What owners said
Filed with NHTSA, in their own words.
at 125,000 miles
Sunset Beach, NC
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing the vehicle, the rear-view camera image was upside down or blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.
NHTSA complaint #11758230 — an unverified report by a vehicle owner.
Pompano Beach, FL
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11757948 — an unverified report by a vehicle owner.
Boiling Springs, SC
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that the back-over prevention camera was blank while reversing. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
NHTSA complaint #11758005 — an unverified report by a vehicle owner.
at 50,000 miles
Merced, CA
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
NHTSA complaint #11757703 — an unverified report by a vehicle owner.
at 150,000 miles
Advance, NC
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that the camera screen was blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on back order. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.
NHTSA complaint #11756743 — an unverified report by a vehicle owner.
at 126,000 miles
Huntsville, OH
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was taken to the dealer, where the contact was informed that the recall repair could not be completed because parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired until parts became available. The failure mileage was approximately 126,000.
NHTSA complaint #11756749 — an unverified report by a vehicle owner.
at 59,127 miles
Indio, CA
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image and displayed a black screen. The dealer was contacted, and it was confirmed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 59,127.
NHTSA complaint #11756768 — an unverified report by a vehicle owner.
Royersford, PA
Crash
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black and blue. The contact stated that on one occasion while in reverse(R), the rear-view camera operated momentarily, but the screen then went black and blue, and the vehicle crashed into another vehicle driving by in the parking lot. The second vehicle sustained damage to the passenger’s side rear bumper. There were no injuries reported. A Police report was filed, but the information was not available. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11756131 — an unverified report by a vehicle owner.
Louisville, KY
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was taken to a dealer, where it was determined that an unknown part needed to be replaced, but the part was u not yet available. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11756180 — an unverified report by a vehicle owner.
at 70,000 miles
Rochester Hills, MI
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera flashed on and off. The failure was persistent. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact had received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts were unavailable to repair the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.
NHTSA complaint #11755266 — an unverified report by a vehicle owner.
at 126,000 miles
Florence, KY
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable. The vehicle was taken to the dealer but was not diagnosed or repaired because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.
NHTSA complaint #11754912 — an unverified report by a vehicle owner.
at 65,000 miles
Lansford, PA
Crash
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R), the message “Camera not Available” was displayed and the passenger’s side rear of the vehicle side-swiped a fire hydrant. There were no injuries sustained. A Police report was not filed. The vehicle was then driven to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The contact was informed that the camera would be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 65,000.
NHTSA complaint #11755027 — an unverified report by a vehicle owner.
Randallstown, MD
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a brief and intermittent image while reversing. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11754654 — an unverified report by a vehicle owner.
at 128,000 miles
Grandview, MO
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.
NHTSA complaint #11754377 — an unverified report by a vehicle owner.
at 113,000 miles
Little Rock, AR
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that the camera was turning on and off independently. The contact stated that it was difficult to reverse without the camera being operational. While reversing, the camera became inoperable. There were no warning lights illuminated. An unknown local dealer was contacted and confirmed that parts were not yet available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 113,000.
NHTSA complaint #11754411 — an unverified report by a vehicle owner.
at 95,000 miles
Jersey City, NJ
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while attempting to park the vehicle and shifting into reverse, the rear-view camera displayed a blank image. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was advised that the rear-view camera was inoperable. The contact associated the failure with NHTSA Campaign number: 25V695000 (BACK OVER PREVENTION). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.
NHTSA complaint #11754424 — an unverified report by a vehicle owner.
Chattanooga, TN
BACK OVER PREVENTION
The contact owns a 2016 FORD Escape The contact received notification of NHTSA Campaign Number: 25V695000(BACK OVER PREVENTION) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11754475 — an unverified report by a vehicle owner.
at 85,000 miles
Longview, TX
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image intermittently while reversing. The dealer was contacted and confirmed that parts were unavailable for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
NHTSA complaint #11754573 — an unverified report by a vehicle owner.
at 106,000 miles
Perry, GA
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted screen. The contact stated that the failure was persistent. In addition, the contact stated that the rear-view camera later displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
NHTSA complaint #11753978 — an unverified report by a vehicle owner.
at 103,000 miles
Oakland, CA
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse the vehicle, he is unable to see the backup camera image; the image is either upside down, distorted, or completely blank. The contact received a notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the local dealer stated that the parts required to complete the recall repair were not yet available. The contact feels that the manufacturer has exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The failure mileage was 103,000.
NHTSA complaint #11753841 — an unverified report by a vehicle owner.
at 160,000 miles
Woodland Park, NJ
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were available for the Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
NHTSA complaint #11753618 — an unverified report by a vehicle owner.
at 200,000 miles
East Palestine, OH
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image behind the vehicle. The screen flashed a light or show a blank screen intermittently. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 200,000.
NHTSA complaint #11753211 — an unverified report by a vehicle owner.
Davie, FL
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank screen, with the message that the camera was not available displayed. The dealer was contacted and confirmed the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was unknown.
NHTSA complaint #11753268 — an unverified report by a vehicle owner.
Winter Garden, FL
BACK OVER PREVENTION: WARNINGS
The rear view camera does not work at times and when it does the image is distorted and discolored and it is also upside down.
NHTSA complaint #11753009 — an unverified report by a vehicle owner.
at 50,020 miles
Parma Heights, OH
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were available to repair Mustang vehicles only. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,020.
NHTSA complaint #11753047 — an unverified report by a vehicle owner.
at 125,000 miles
Cape Coral, FL
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the display screen and camera shut off without warning, and the camera failed to operate while in reverse. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.
NHTSA complaint #11752623 — an unverified report by a vehicle owner.
at 102,000 miles
Dracut, MA
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view image glitched and eventually failed to display. The failure mileage was 102,000.
NHTSA complaint #11752311 — an unverified report by a vehicle owner.
Plover, WI
BACK OVER PREVENTION
See attached document for complaint.
NHTSA complaint #11752319 — an unverified report by a vehicle owner.
at 35,000 miles
Mary Esther, FL
BACK OVER PREVENTION
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear view image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
NHTSA complaint #11752126 — an unverified report by a vehicle owner.