2016 Ford Escape driver assist problems

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the remedy was not yet developed. The contact stated that on several occasions while in reverse(R), the rear-view camera went black and the message "Camera not Available" was displayed. On several occasions, the camera failed to operate as needed. The contact was unable to see pedestrians behind the vehicle while reversing out of the driveway. The vehicle was seen by a dealer at the residence, and the contact was informed that the back over prevention camera needed to be replaced; however, parts were not yet available. The failure mileage was approximately 150,000.

NHTSA complaint #11763302 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available.

NHTSA complaint #11763350 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11763024 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Unknown I received a safety recall letter in October 2025 concerning my back up camera. I have reached out to Ford multiple times and I’m always told there isn’t a part or solution to correct or replace the camera. I have small children and grandchildren and always fear of them or something behind my vehicle. The camera is upside down and very distorted when placed in reverse. I’m concerned for safety due to the manufacture recall. Please contact me at [XXX]. Thank you, [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11763025 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally while shifted in reverse(R), the rear-view camera failed to display a clear image on the center display screen. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

NHTSA complaint #11762093 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The message "Rearview Camera Unavailable" was displayed. A dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000.

NHTSA complaint #11762162 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while shifted in reverse(R), the rear-view camera failed to display an image and the message “Camera not Available" was displayed. The vehicle was taken to a dealer, and the failure was confirmed; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

NHTSA complaint #11761896 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went blank and the message "Camera not Available" was displayed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

NHTSA complaint #11761701 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera went black, or the message "Camera not Available" was displayed. The contact stated that after the vehicle was shifted into drive(D), while accelerating, the black screen was occasionally displayed. The vehicle was not diagnosed or repaired; however, the dealer was contacted, and the contact was informed that the part was not available for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

NHTSA complaint #11761326 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rear-view camera displayed an upside-down image or a blue screen. In additional to the camera failure, the audio sounds and notification failed to operate as needed. The vehicle was taken to the dealer, and the contact was informed that there were no recalls on the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted about the failure and was informed that the audio failure might be linked to the camera failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000.

NHTSA complaint #11760917 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

I am submitting a formal vehicle-safety complaint regarding my 2016 Ford Escape. My vehicle is included in NHTSA Safety Recall 25V695 / Ford Campaign 25SA9 concerning a rearview camera that may display a blank, distorted, or intermittent image while the vehicle is in reverse. My vehicle is experiencing camera unavailable and also no audio at all. I first reported this problem to Ford or an authorized Ford dealer about a year ago. I subsequently contacted Autonation ford wholfchase and Ford Motor Company. My Ford case number is CXHO8776034. Despite my repeated attempts to obtain the recall repair, the recall remains incomplete. Ford and/or its dealer has told me repair solution is not available. Audio issue and rearview backup camera are tendem issue. I asked while waiting on parts, they can fix audio issue to aid me in reverse.They said for audio issue you can leave your car with us however it will take about 4-6 week that I have to pay for. No loaner vehicle will be provided. Ford has not provided me with: A confirmed repair date A meaningful parts-delivery date An alternative Ford dealer capable of completing the recall A written plan for correcting the safety defect The underlying camera problem has existed for more than a year. I understand that the formal recall was issued on October 13, 2025, and that Ford originally anticipated the final remedy in June 2026. This is not merely a customer-service inconvenience. The defective rearview camera reduces my ability to see pedestrians, children, vehicles, and objects behind the vehicle while reversing, increasing the risk of a collision. I must continue operating a vehicle with a known and unrepaired safety defect through no fault of my own. My vehicle also has a complete loss of audio with rearview camera at the same time. The audio failure affects radio/parking-assistance tones/seatbelt warning/door warning/navigation prompts/other warning sounds.

NHTSA complaint #11760927 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

I am submitting a formal vehicle-safety complaint regarding my 2016 Ford Escape. My vehicle is included in NHTSA Safety Recall 25V695 / Ford Campaign 25SA9 concerning a rearview camera that may display a blank, distorted, or intermittent image while the vehicle is in reverse. My vehicle is experiencing camera unavailable and also no audio at all. I first reported this problem to Ford or an authorized Ford dealer about a year ago. I subsequently contacted Autonation ford wholfchase and Ford Motor Company. My Ford case number is CXHO8776034. Despite my repeated attempts to obtain the recall repair, the recall remains incomplete. Ford and/or its dealer has told me repair solution is not available. Audio issue and rearview backup camera are tendem issue. I asked while waiting on parts, they can fix audio issue to aid me in reverse.They said for audio issue you can leave your car with us however it will take about 4-6 week that I have to pay for. No loaner vehicle will be provided. Ford has not provided me with: A confirmed repair date A meaningful parts-delivery date An alternative Ford dealer capable of completing the recall A written plan for correcting the safety defect The underlying camera problem has existed for more than a year. I understand that the formal recall was issued on October 13, 2025, and that Ford originally anticipated the final remedy in June 2026. This is not merely a customer-service inconvenience. The defective rearview camera reduces my ability to see pedestrians, children, vehicles, and objects behind the vehicle while reversing, increasing the risk of a collision. I must continue operating a vehicle with a known and unrepaired safety defect through no fault of my own. My vehicle also has a complete loss of audio with rearview camera at the same time. The audio failure affects radio/parking-assistance tones/seatbelt warning/door warning/navigation prompts/other warning sounds.

NHTSA complaint #11760927 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image intermittently failed to operate as needed or the image was upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 27,400.

NHTSA complaint #11760968 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the remedy was only available for Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11759691 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and the screen failed to operate as intended. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000.

NHTSA complaint #11759363 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed an upside-down image or a blank image. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 87,000.

NHTSA complaint #11759403 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was persistent. However, the rear-view camera later displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was approximately 95,000.

NHTSA complaint #11759439 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

This recall has been going on for almost a year. And I was having problems for at least a year or two before that it’s to the point where we’re almost every time I try to use it it says unavailable. This is a safety concern as a backup camera is a vital safety feature. Ford is taking a long time to fix this issue.

NHTSA complaint #11759188 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

See attached document for complaint.

NHTSA complaint #11758593 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while reversing the vehicle, the rear-view camera image was upside down or blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.

NHTSA complaint #11758230 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11757948 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that the back-over prevention camera was blank while reversing. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

NHTSA complaint #11758005 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was intermittently inoperable. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

NHTSA complaint #11757703 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that the camera screen was blank. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on back order. The vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.

NHTSA complaint #11756743 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was taken to the dealer, where the contact was informed that the recall repair could not be completed because parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired until parts became available. The failure mileage was approximately 126,000.

NHTSA complaint #11756749 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image and displayed a black screen. The dealer was contacted, and it was confirmed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 59,127.

NHTSA complaint #11756768 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was taken to a dealer, where it was determined that an unknown part needed to be replaced, but the part was u not yet available. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11756180 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera flashed on and off. The failure was persistent. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact had received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts were unavailable to repair the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.

NHTSA complaint #11755266 — an unverified report by a vehicle owner.