2017 Ford Expedition other reported problems

UNKNOWN OR OTHER

I am filing this complaint regarding the repair of Recall 25S89 / NHTSA Recall 25V572 on my 2017 Ford Expedition EL 4WD (VIN: [XXX]). I received Ford's recall notice in April 2026 and brought my vehicle to the dealership on June 8, 2026. Before the repair, the rearview camera functioned intermittently. The dealership diagnosed the vehicle and informed me that the wiring tested properly, voltage was present, and the recall applied because the rearview camera had failed inspection. They determined the camera required replacement under the recall and ordered the replacement part. I returned on XXX, for the recall repair. After installing the replacement camera, the dealership informed me that the rearview camera still did not function. They stated the replacement camera was not the cause of the problem and suggested the issue might involve the APIM (Accessory Protocol Interface Module). I was told additional diagnosis would cost approximately $280, even though the vehicle was being serviced under the federal safety recall. My concern is that my vehicle left the dealership in a less safe condition than when it arrived. Prior to the recall repair, the rearview camera worked intermittently. After the recall repair, it no longer functioned at all. The dealership considered the recall completed but required me to pay for additional diagnostics to restore the operation of the rearview camera. The repair documentation states that Diagnostic Trouble Code C1001:01 was present, wiring tests were performed, voltage was present, and the recall remedy was to replace the rearview camera. Despite this, the safety defect remains unresolved. I contacted Ford's Customer Relationship Center, which arranged a conference call with the dealership. I requested written documentation describing the repairs performed, the scope of the recall, and the diagnostic results before and after the repair. However, the dealership agreed to provide information but has not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

NHTSA complaint #11748026 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The car would flash warning light failure on blind spot, engine and felt like would shift out of gear dropping speed and then speedometer would drop to zero. Very scary when driving. Occurred at multiple speeds; 3 times before took to get evaluated /fixed. Mechanic said had 3 other vehicles like mine pst month same issue. Recommended make complaint because with him seeing that many might become a recall:

NHTSA complaint #11741026 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was made aware of recall last fall. Dealer looked at the vehicle, confirmed diagnosis and stated that there was no fix for the problem. Last month I was contacted by the dealer to have the recall repair completed. I scheduled appointment and brought the car in only to have them tell me that despite back up camera having the issues that they are not able to perform the recall because ford will not let them unless there are faults registers in the computer which I can't see cause you need a proprietary reader for fords. They stated that there was a customer support program where if I complained about it ford might fix the problem, seriously wtf. I do not live close to the dealer. At 5 dollars a gallon it costs me 20 bucks round trip every time i come to the dealer plus my time wasted. The camera is not working properly, it's been diagnosed at this dealer, it's been issued on recall. It should be fixed. This is becoming unreasonable.

NHTSA complaint #11737230 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

vehicle unknowingly loses power and shuts off while driving. A wrench appears on dash with check manual message.

NHTSA complaint #11735343 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My back up camera is the issue. There is an open recall that it has been over 6 months with no resolution communicated. The camera was fuzzy or intermittently working for the last several years, however, The screen is now blue or says camera unavailable for 2ish weeks.

NHTSA complaint #11731072 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle is subject to NHTSA Recall 25V572 (Ford 25S89) for rear view camera failure. The camera intermittently displays a blank or distorted image when in reverse, or shows a “camera unavailable” message. This is a known safety defect acknowledged by the manufacturer. Remedy has not been available for over 6 months, leaving the vehicle with an unresolved safety issue affecting rear visibility. No parts or repair timeline have been provided.

NHTSA complaint #11727042 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When shifted into park the "Park" function wouldn't engage, therefore the vehicle never registered as in park. Making the remote start not function and the warning chimes continuously ding marking a malfunction and the door locks would not engage correctly. So I never knew if the vehicle was actually in park or would roll. I engaged my parking brake every time I parked just in case the vehicle wasn't in actual Park mode. I took the vehicle to my dealership for repair on 8/15/25 and the gear shift was completely replaced to remedy the issue. Costing me approximately $1,200. There were no warning lights to alert me, only the door chiming faster and differently, marking the error occurring. The problem was first noticed in May 2025, but not diagnosed until August 2025, when we had the finances to get the repair completed. Repair order invoice reference #[XXX] @ Mike Finnin Motors Hwy 20 Dubuque, Iowa 52003 phone 563-556-1010 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11686755 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Back up camera is failing, working sometimes and not others

NHTSA complaint #11676344 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The backup camera works intermittently. When I put the vehicle in reverse, the rearview camera sometimes displays a blank image. There are several recalls pending for the same issue for later years. For example, Ford has a recall for 2018-2022 Ford Expeditions with Ford Reference Number 25S72 and another recall effecting 2021 - 2024 vehicles. [XXX] Help would be appreciated. Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11674756 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Backpack camera goes out, is distorted or unavailable. Vehicle has been to the local dealership twice for repair but still does not work.

NHTSA complaint #11672784 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear-view camera on my 2017 Ford Expedition is malfunctioning. When I shift into reverse, the rear-view image appears, but once I finish reversing and shift into Drive, the image does not go away. The reverse camera feed remains frozen on the screen, even while driving forward. To clear it, I have to manually put the vehicle into Park and then back into Drive. This has to be done nearly every time I reverse, which is a distraction and a potential safety risk while operating the vehicle. I’ve read that Ford recently issued a recall involving over 200,000 vehicles for a similar issue caused by a fault in the SYNC infotainment system. My vehicle has experienced this exact problem for years, but my VIN does not appear to be part of that recall. The issue occurs almost every time I use reverse - causing the camera to stay on the screen of the Rear-view camera system / SYNC infotainment system Please investigate whether this issue is broader than currently recalled. This malfunction compromises safe operation of the vehicle and should be addressed by Ford.

NHTSA complaint #11671850 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The back up camera is severely distorted or unavailable completely 95% of the time. It was replaced under an extended warranty and less than a month later began having the exact same issue. Our dog was not seen laying under the car due to not having a back up camera and was run over and died as a result. We have four small children and this is a huge issue and has been happening since we purchased the vehicle.

NHTSA complaint #11667013 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Rearview camera intermittently (although more frequent than not) gives a distorted image or states that it is unavailable.

NHTSA complaint #11665973 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

BACK UP CAMERA UNIT WORKS PART TIME CHECKED RECALL OUR VIN NEVER ON RECALL. CALLED FORD DEALERSHIP DON SANDERSON REGULARY TO CHECK SAME ANSWER NOT ON RECALL.PROBLEM SINCE 2021 THANKS

NHTSA complaint #11665924 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Master cylinder leaked into brake booster. Paid for those repairs which apparently are covered under other 2017 VIN # but not mine? Now the ABS transducer is messed up and the car needs new hydraulic pump & module.

NHTSA complaint #11624088 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The blend door actuator has failed on multiple occasions. There was a recall last August and we had the equipment repaired at the Ford dealership in Ayden. Just after one year it is not failed again. I called and the warranty for the equipment was 12 months. I am disappointed that we are now stuck with paying to repair what is a known equipment issue. My concern is there could be a fire or electrical concern throughout the truck. There are no warning lights, only a constant clicking sound in the rear of the truck where the blend door actuator is housed.

NHTSA complaint #11623451 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have attempted to have the existing recall fixed for approx 9 months. I'm told the parts are not available.

NHTSA complaint #11532665 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

We have left four messages with Covert Ford in Austin to get an appointment for the Air Conditioning safety recall and they will not return our calls.

NHTSA complaint #11531356 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE REAR BACK-UP CAMERA DOES WORK AND FLASHES RAINBOW COLORS.

NHTSA complaint #11526146 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

UNKNOWN There is no part to fix the recall on my truck, it is still "incomplete". Has been on recall since August 2022

NHTSA complaint #11520902 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The faulty blow motor is has caused the pigtail and resistor wires to melt and the dealership wants to charge for repairing that even though they have melted due to the faulty blower motor .

NHTSA complaint #11519162 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The recall has not been fixed. Winner Ford, Dover DE 19901, still does have the part for the Brake master cylinder. The other recall for the fan and blower has been fixed BUT it went bad last year 2021 and I had it repaired using at Winner Ford, Dover DE 19901 and paid $100 deducted using my extended warranty. I inquired today October 17, 2022 at Winner Ford Service department, Dover DE 19901 to have the $100 refunded. I feel that it should be refunded especially since there is still no remedy and it could go bad again.

NHTSA complaint #11489596 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My brake fluid is low warning light came on and I checked it and my brake fluid was completely empty there was no apparent leaking from anywhere within eye sight. I refilled it and a week later the same thing happened. Then I get a letter in the mail saying there is a recall about leaking break fluid and no dealer ship in my area has any availability within a reasonable amount of time. I have two kids and work full time I cannot go without a vehicle and I do not feel save driving it my breaks stopped working due to the leaking fluid which is FORDS fault.

NHTSA complaint #11486729 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Our car experienced a failed Throttle Body Assembly. While driving our car, the engine would lose power, and the car would start to violently shake. The wrench light would come on the dash. We would have to pull over whether we were on the highway or a city street. Once we turned the car off and back on the wrench light would disappear. We took the car to our mechanic who could not figure out the issue due to no codes. The Ford dealership told us the same thing as our mechanic - without a code(s) it would take a lot of time and money to figure out the problem. Finally after several (at least 5 time) scary occurrences of this issue, the engine light came on and gave a code. We fixed the issue on June 23, 2022.

NHTSA complaint #11474113 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The APIM stopped working as in all ford models with ford sync do. It is a safety hazard do to the driver not being able use the blue tooth sync for the phone, with out it working the driver has to use hands on the phone, creating a safety hazard and breaking a driving law.

NHTSA complaint #11458147 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Loss of power, no throttle response while driving. Happens when the throttle is advanced at a faster pace like taking off from a traffic light. I get the "See Manual" message and the wrench symbol. Turning off and then turning back on the vehicle clears the fault. Known problem with the Throttle body.....Can you say Recall?

NHTSA complaint #11456237 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Backup camera loses connection, does not show image, or is grossly distorted, flashes on screen. Cannot safely use backup camera when backing up. Problem Looks identical to the picture below which is from a recalled mustang.

NHTSA complaint #11455449 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

September 2021 vehicle back up camera not functioning properly and loud knocking noise coming from rear interior. Video display is cloudy and not Capturing rear outside picture at all

NHTSA complaint #11453657 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The contact owns a 2017 Ford Expedition. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact safely pulled over to the side of the roadway and there was a knocking sound coming from the engine. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 72,000.

NHTSA complaint #11451367 — an unverified report by a vehicle owner.