54 of the
519 complaints about the 2020 Ford Expedition are about the
other systems — 10% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
3,622 miles.
C
54
Complaints
1
Crashes
3
Fires
4
Injuries
Exactly what failed
Unknown OR Other
5398.1%
Other/I am not Sure
11.9%
Other & Unspecified across every Ford Expedition year
I have a 2020 Ford Expedition, , affected by NHTSA recall 26V402. The recalled condition has actually occurred on my vehicle. The vehicle failed to remain in Park and moved in reverse with the driver's door open. It struck a brick mailbox, severely damaged the driver's door, and I was pulled/dragged by the vehicle while my children were inside. This is an actual safety incident involving unintended vehicle movement, property damage, and a potential bodily-injury event." This just occurred and has not yet been inspected.
NHTSA complaint #11756991 — an unverified report by a vehicle owner.
Adair, OK
Other/I am not sure
Last week I took the cover off our car seat to wash and the foam on the headrest was cracked all the way through. I have no idea when this happened or even how it could have. This car seat is barely 2 years old. I’ve never been in an accident or dropped this seat, and it is not used improperly.
NHTSA complaint #11755284 — an unverified report by a vehicle owner.
Waco, TX
UNKNOWN OR OTHER
There is frequently a smell of exhaust inside the cabin upon starting the engine before driving. It is concerning that exhaust may be leaking into the cabin leading to potential injuries. The vehicle has not been inspected for this issue specifically but has been through multiple general inspections.
NHTSA complaint #11751530 — an unverified report by a vehicle owner.
Woodland, AL
UNKNOWN OR OTHER
We recently purchased a certified pre-owned 2020 Ford Expedition Max Limited with approximately 70,000 miles. Since purchasing the vehicle, it has experienced several issues, particularly with the transmission. Before the transmission was replaced, the dealer attempted to repair it twice but was unable to resolve the problem. After the replacement transmission was installed, the same symptoms returned within one to two weeks, including harsh shifting, shuddering, and harsh engagement when shifting into reverse and park. In addition, the front seat belts and the captain’s chair seat belts have locked up multiple times. I also received a recall notice for the replacement transmission that was installed about a month ago, with an estimated repair timeframe of the second quarter of 2027. There is currently no repair available for the seat belt issue either. There have been no warning lights or messages displayed for any of these problems. I am concerned that these ongoing issues put both my safety and my child’s safety and the public at risk while operating or riding in this vehicle.
NHTSA complaint #11751385 — an unverified report by a vehicle owner.
Carnegie, PA1 injured
UNKNOWN OR OTHER
Around October/November of 2025 I reached into my center console to grab something only to be sliced open by something sharp. I was driving so I couldn’t immediately investigate- but I had to pull over and deal with the blood gushing from my finger. I thought for sure my husband had left a razor blade or something in there. Upon inspection I couldn’t find anything logical that would have cut me so I was very confused. Then within a month or two I noticed a piece of the chrome bubbled up and went to check it and realized that was what was sharp and had sliced me open.
NHTSA complaint #11749704 — an unverified report by a vehicle owner.
Dacula, GA
UNKNOWN OR OTHER
Step rails not deploying-almost fell out of vehicle.
NHTSA complaint #11748833 — an unverified report by a vehicle owner.
Tampa, FL1 injured
UNKNOWN OR OTHER
At highway speed of 70 mph vehicle briefly went into park and shut entire vehicle down, vert traumatized and injured my head from the brief shutdown, could have caused a fatal accident
NHTSA complaint #11748374 — an unverified report by a vehicle owner.
Winnemucca, NV
UNKNOWN OR OTHER
The rear view camera is blue screen and doesn't work or stays on when I drive and have to do the power button and arrow reset while driving to get it away. The phone sync doesn't work at all so cant use hands free. The screen stays on when truck is shut off and when started it will show a black screen and not come back on.
NHTSA complaint #11746905 — an unverified report by a vehicle owner.
Portland, OR1 injured
UNKNOWN OR OTHER
The center console metal trim has peeled and left a razer sharp edge. I cut my finger really bad. Had to keep it bandaged over a week. I cannot seem to remove the sharp edges. I had to put a piece of duck tape over it to prevent getting cut again. It looks terrible. I have been driving around with the duck tape over the center console for 9 months. Please let me know when there is a repair available. Unsafe and embarrassing to drive around with. I cant reach into cup holder. The sharp edge below may get caught on my skin. Its impossible to completely cover the sharp edge. I taped over top. Its feels like a razer blade. The surrounding area has stickiness on it from duck tape. Cant do anything about that. This is the smallest amount of duck tape I can go, without completely bothering me to look at daily.
NHTSA complaint #11746189 — an unverified report by a vehicle owner.
Palatka, FL
UNKNOWN OR OTHER
We had our expedition in regarding fixing the peeling/lifting chrome piece of the center console over a year ago. It of course was not covered under warranty. However last August I was cleaning my car out and received a large cut on my hand from the exposed edge. Now that there is a safety recall I’m able to submit complaint regarding it.
NHTSA complaint #11744244 — an unverified report by a vehicle owner.
Bacliff, TX
UNKNOWN OR OTHER
Transmission issue when down shifting make a clinking noise
NHTSA complaint #11732262 — an unverified report by a vehicle owner.
Winnemucca, NV
UNKNOWN OR OTHER
The rear view camera doesn't work keeps going blank or screen is blurred or stays on while driving forward. screen won't connect to phone or screen stays on when vehical is shut off. When starting vehical it only shows ford emblem and won't load at all. Not able to change anything on it at all for music or navigation
NHTSA complaint #11722787 — an unverified report by a vehicle owner.
Dallas, TX
UNKNOWN OR OTHER
The first incident occurred while the vehicle was parked and unattended. There was no accident, no object strike, and no visible prior damage. The rear back glass suddenly exploded outward, creating a dangerous situation due to flying glass fragments. After replacing the glass, the same issue occurred again under similar circumstances — no collision, no vandalism, and no visible reason that would explain structural damage. The glass shattered without warning. This raises serious safety concerns because: • The spontaneous explosion of the rear glass could cause injury to occupants. • It creates a driving hazard if it occu
NHTSA complaint #11721235 — an unverified report by a vehicle owner.
Lapeer, MI
UNKNOWN OR OTHER
In 2023 while the vehicle was still under warranty, the vehicle would slip gears while accelerating. After being told it was fixed by a Ford dealership, it worked until 2024, as the vehicle hit 60,020 miles. Over 1000 dollars of repairs to the transmission, it is happening again. No help from either Ford or the dealership that worked on it twice.
NHTSA complaint #11711790 — an unverified report by a vehicle owner.
Erie, CO
UNKNOWN OR OTHER
i had the backup camera replaced last year when it failed under warranty, paid a $100 deductible to Ford. Now the backup camera has failed again. Why isn’t my vehicle included in the recall?
NHTSA complaint #11707929 — an unverified report by a vehicle owner.
Winnemucca, NV
UNKNOWN OR OTHER
The back up camera is not working shows a blue screen or a black and white screen with lines through it. Can't change radio or connect a phone to it or change the temperature on the screen. Navigation stops working on the screen and won't display anything. Sometimes the screen won't shut off when vehicle is shut off or won't turn on and stays blank when the vehical is in motion and cant control anything at all.
NHTSA complaint #11696224 — an unverified report by a vehicle owner.
Scottsboro, AL
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain Control Module (PCM), which manages engine-transmission communication and regulates cooling system performance, malfunctioned, resulting in a cascade of related failures: Transmission system: Delayed shifting, hesitation, and eventually a “transmission stuck in park” code. Cooling system: Repeated overheating that led to a ruptured radiator. These issues stem from the faulty PCM referenced in Ford Recall 24E13, issued on April 25, 2025. Yes, the failed components remain in the possession of Harbin Motor Company in Scottsboro, AL, where the vehicle is still located. The vehicle has not been repaired and is available for inspection upon request. How was your safety or the safety of others put at risk? This vehicle was operated while exhibiting documented powertrain and overheating symptoms—including while transporting children. Harbin Ford repeatedly instructed continued use despite: Diagnostic scans on April 10, 2025 confirming PCM-related failures including “transmission stuck in park” and overheating. A coolant leak that occurred without warning lamps, leading to the radiator bursting. These failures put occupants at serious risk of breakdown or fire, especially in high-traffic or high-temperature driving conditions. Operating a vehicle with a malfunctioning PCM increases the likelihood of gear slippage, sudden deceleration, or complete transmission failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been repeatedly confirmed by Harbin Motor Company, an authorized Ford dealer: On April 10, 2025, a scan identified “transmission stuck in park,” overheating, and a third unidentified code. On May 15, 2025, the service manager Craig Davis confirmed the transmission had an internal issue requiring a full rebuild and located a coolant leak. These confirmations were documented via servi
NHTSA complaint #11673391 — an unverified report by a vehicle owner.
De Pere, WI
UNKNOWN OR OTHER
The rear back up camera has recently been glitching and most times has a solid blue screen when car is in reverse. It was in for diagnostics, report came back stating: Verified customer concern; screen turns blue when vehicle is placed in reverse. Retrieved CMDTC B115E 08 stored current in IPMB. Verified gear selected matches commanded data in IPMB. Removed and tested circuit with known good camera, and rear view image works each time vehicle is placed in reverse, confirming circuit is good.
NHTSA complaint #11657750 — an unverified report by a vehicle owner.
Gilbert, SC
UNKNOWN OR OTHER
Sunroof explosion while driving on the highway. Loud bang rattled the driver and passenger. Driver was able to maintain control of the vehicle, but it could have been catastrophic for our vehicle and the vehicles around us if control was not maintained. Our Ford dealer said he has heard of sunroof explosions before. Dealership has the vehicle and is awaiting authorization to repair. Allstate Insurance is also involved. There was no warning anything was wrong. This vehicle was bought brand new (1 owner) and is now 5 years old, has run great and has been properly maintained at our local Ford dealership.
NHTSA complaint #11652138 — an unverified report by a vehicle owner.
Sioux Falls, SD
UNKNOWN OR OTHER
The under carriage splash guard gets wet keeps tearing off. It is made of a felt material and it is a widely known problem. I have replaced 1 already and the 2nd has now failed. The is a safety issue.
NHTSA complaint #11633028 — an unverified report by a vehicle owner.
Milton, GA
UNKNOWN OR OTHER
The rear backup camera intermittently displays a blank or distorted image. I noticed online that there was a recall (20V575000) as follows. However, my Ford dealership says they are not honoring it for my vehicle. Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
NHTSA complaint #11625220 — an unverified report by a vehicle owner.
Springfield, MO
UNKNOWN OR OTHER
Vehicle is at 53k miles and the blower motor already has failed. No cool air to the entire rear portion and intermittently no airflow to the front.
NHTSA complaint #11624453 — an unverified report by a vehicle owner.
Heber Springs, AR
UNKNOWN OR OTHER
10 Speed Transmission has been rebuilt but did not solve problem. Ford refuses to issue a recall even though they have had many class action law suits and other complaints about this transmission. The issue is: Jerking, Harsh shifting, Lunging, Clunking, Hesitation, and Sudden loss of power. This happens every time it is driven from about a month after it was rebuilt to today. It has never stopped.
NHTSA complaint #11623442 — an unverified report by a vehicle owner.
Williamsburg, VA
UNKNOWN OR OTHER
Transmission failure with gears 2-3-4-5-7. Hard jerking and shifting when attempting to accelerate. Transmission slips while driving especially at stop lights which can cause an accident or rear end accident. Putting other drivers at risk by not being able to fully control acceleration of vehicle coming on or off highway ramps. Ford dealership and dealership of purchase has been made aware of issues with vehicle. Gear shift failure as well has service wrench appears when troubles start and continue. Issues 1st appeared in April of 2024.
NHTSA complaint #11618890 — an unverified report by a vehicle owner.
Redding, CA
UNKNOWN OR OTHER
Driving down a highway the right side front trim that extends from the top of the windshield to the front of the luggage rack ripped off and it took a piece of the luggage rack off with it. It caused the vehicle behind me to swerve to avoid hitting it and nearly caused an accident. My local Ford Dealership told me that there is an active recall # 24S02 currently exists for similar reasons but does not currently cover my 2020 vehicle.
NHTSA complaint #11615773 — an unverified report by a vehicle owner.
Theodore, AL
UNKNOWN OR OTHER
Transmission went out due to faulty chip/ A/C went out due to faulty compressor
NHTSA complaint #11608041 — an unverified report by a vehicle owner.
Thomasville, GA
UNKNOWN OR OTHER
I've taken my car in for over a year multiple times for the same issue. When driving the car will jerk almost as if I've hit a car and power goes down. Many times it fails to go when accelerating after this has happened. The movement of the car is worrisome and the loud noise made can be heard out the car. When this happens the steering locks up and makes it hard to turn along with the power going out. I've been told on each occasion that nothing can be found. It never throws a code, this past weekend while traveling it threw a code TSB #23-2249
NHTSA complaint #11595063 — an unverified report by a vehicle owner.
Duncansville, PA
UNKNOWN OR OTHER
The evaporator hose was faulty and wasn't connected right. It caused water to settle under the passenger side carpet and mold to grow underneath. Wire wraps along the inside of the door and base floor also have mold. Myself and family breathing in mold spores is a complete health risk. It has been confirmed by a Ford dealership and an insurance representative was contacted who also confirmed. There were not any warnings of this failure. The dealership stated this has been a common problem but has not be recalled for this type of vehicle at this time.
NHTSA complaint #11583943 — an unverified report by a vehicle owner.
Franklin, WI
UNKNOWN OR OTHER
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
NHTSA complaint #11583462 — an unverified report by a vehicle owner.
Aylett, VA
UNKNOWN OR OTHER
While driving, if another vehicle passes while on a two line road, the hood will raddel. Getting out and inspecting I see flex in the hood where attached to hydraulic to hold hood up. The weekend I bought our Ford Max, we went to NC, while driving we saw flexing in the hood, at the time we thought it was illusion from reflection from the guard rail. We continue to have flexing would call it buckling and can hear the hood trying to separate from the latch. If some one forgets to shut the hood or latching lock fail, the hood will fly up and cause an accident.
NHTSA complaint #11580209 — an unverified report by a vehicle owner.